Our room was definitely in need of some TLC (wallpaper was torn/peeling, there was leftover tape on the walls, etc.), but it seemed clean enough. The staff was extremely friendly -- Heather at the breakfast station was very kind (she brought my toddler a ginger ale upon learning she was sick). The housekeeping was a little strange -- they only come every other day (which I guess is standard now in hotels), but they didn't really clean the room. They just left us fresh towels and emptied the trash cans (no vaccuuming, making the bed, etc.). Overall, for the price, it's not terrible, but there's definitely room for improvement.