Habitación, 1 cama King size | Ropa de cama de alta calidad y escritorio

Opiniones de The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 594 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 199 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 85 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 83 de 1005 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Diana

Se hospedó 1 noche en diciembre de 2023
Respuesta de The CL, el 7 ene. 2024
Thank you for your review!!

10/10 Excelente

Sujeiry

Se hospedó 1 noche en octubre de 2023
Respuesta de Ron, el 9 nov. 2023
Thank you so much for your review!

8/10 Bueno

Llimi

Se hospedó 1 noche en abril de 2023
Respuesta de Ron, el 14 may. 2023
Thank you for your review!

8/10 Bueno

Yeison

Se hospedó 1 noche en marzo de 2023
Respuesta de The CL, el 20 abr. 2023
Thank you !

10/10 Excelente

Israel

Se hospedó 1 noche en marzo de 2023
Respuesta de The CL, el 29 mar. 2023
Hi Isreal, We're so glad you enjoyed your stay!! We hope to see you again soon.!

10/10 Excelente

Viridiana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Oscar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo perfecto
Todo estuvo muy bien, habitacion limpia y como se veia en las fotos, hay hoteles donde ponen fotos bonitas, llegas al hotel y esta todo desgastado y feo
Se hospedó 1 noche en octubre de 2021
Respuesta de Ron, el 12 oct. 2021
Mucho gracias!

6/10 Aceptable

Diego

Le gustó: Limpieza y servicio y personal
Renovación
Bien servicio rápido y muy amables pienso que las luces tendrían que actualizarlas pero en general estuvo confortable .
Se hospedó 1 noche en febrero de 2021
Respuesta de The CL, el 25 feb. 2021
Nos alegra que haya disfrutado de su estadía con nosotros y esperamos verlo en el futuro.

2/10 Terrible

arturo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Ron, el 21 ene. 2020
We are sorry to read your review. We wish you would have contacted us while staying with us to take care of whatever concerns you had.

10/10 Excelente

Norman

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hot tub jacuzzi or mini swimming pool in all the rooms.
Se hospedó 2 noches en mayo de 2024
Respuesta de THE CL, el 10 may. 2024
Thank you!!

10/10 Excelente

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful
Se hospedó 1 noche en abril de 2024
Respuesta de The CL, el 9 may. 2024
Thank you !!

8/10 Bueno

Melanee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A little small. And doesn’t state that there will be a security deposit on Expedia.
Se hospedó 2 noches en mayo de 2024
Respuesta de The CL, el 8 may. 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 Excelente

Michael

Le gustó: Limpieza y servicio y personal
Nice
Respuesta de The CL, el 8 may. 2024
Thank you for the reivew and we hope to see you once again!

10/10 Excelente

Tiffany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved how quiet it was. the room was very cozy cou1111
Se hospedó 1 noche en abril de 2024
Respuesta de The CL, el 6 may. 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 Terrible

Larry

Le gustó: Limpieza
No le gustó: Servicios
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Se hospedó 1 noche en mayo de 2024
Respuesta de Ron, el 6 may. 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 Excelente

Vinni

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Swimming pool
Se hospedó 1 noche en abril de 2024
Respuesta de Ron, el 1 may. 2024
Thank you so much for your review and we hope to see you again soon!

10/10 Excelente

Truely

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de the cl, el 25 abr. 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de The CL, el 21 abr. 2024
Thank you for your review and hoep to see you again!

6/10 Aceptable

Denise

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Angenette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Se hospedó 2 noches en abril de 2024
Respuesta de The CL, el 15 abr. 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Bueno

JaeDa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good overall.
Se hospedó 3 noches en abril de 2024
Respuesta de The CL, el 13 abr. 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Excelente

Allesaundra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de The CL, el 13 abr. 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Excelente

Clintece

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love the jacuzzi tubs
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 9 abr. 2024
Thank you so much for your review and hope to see you once again!

4/10 Malo

Tom

Se hospedó 1 noche en abril de 2024
Respuesta de Ron, el 1 may. 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 Malo

Amanda

Se hospedó 2 noches en abril de 2024
Respuesta de Ron, el 1 may. 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 Malo

adam

Viaje en pareja
Le gustó: Servicio y personal
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Se hospedó 1 noche en abril de 2024
Respuesta de Ron, el 7 abr. 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Excelente

sheila

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Respuesta de The CL, el 5 abr. 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de The CL, el 5 abr. 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

arina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 5 abr. 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Excelente

chide

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was tight
Se hospedó 3 noches en enero de 2024
Respuesta de The CL, el 4 abr. 2024
Thank you!!

10/10 Excelente

Ryan

Se hospedó 1 noche en marzo de 2024
Respuesta de Ron, el 23 abr. 2024
Thank you so much for your review and we hope to see you again!

4/10 Malo

Christa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ron, el 21 abr. 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 Terrible

Jaquet

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Se hospedó 2 noches en marzo de 2024
Respuesta de The CL, el 2 abr. 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Excelente

Jacquelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 2 abr. 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Excelente

Dameon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the staff, very helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 31 mar. 2024
Thank you so much !!!

8/10 Bueno

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Se hospedó 2 noches en marzo de 2024
Respuesta de The CL, el 1 abr. 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 Excelente

Kristy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de The CL, el 31 mar. 2024
Thank you Kristy for the review!

10/10 Excelente

Eugene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 30 mar. 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and the staff were friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 29 mar. 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excelente

nichelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great relaxing place
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 28 mar. 2024
Thank you !!

6/10 Aceptable

Michelle

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
Se hospedó 1 noche en marzo de 2024
Respuesta de Ron, el 27 mar. 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 Bueno

Paul

Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 21 abr. 2024
Thank you!

10/10 Excelente

David

Se hospedó 1 noche en febrero de 2024
Respuesta de The Champagne Lodge, el 22 mar. 2024
Thank you!!

4/10 Malo

Timnesha

Se hospedó 1 noche en marzo de 2024
Respuesta de Ron, el 21 mar. 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 Excelente

Noelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was nice
Se hospedó 2 noches en marzo de 2024
Respuesta de The CL, el 18 mar. 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Maurice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s very nice and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 18 mar. 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excelente

Genetta

Le gustó: Servicios
Great 👍
Se hospedó 2 noches en marzo de 2024
Respuesta de The CL, el 16 mar. 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 Terrible

Katrina

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 16 mar. 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 Excelente

CHRISTEN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de The CL, el 15 mar. 2024
Thank you !!