Thank you for taking the time to write rate your recent stay with us at Outrigger Laguna Phuket Beach Resort. We are honoured with the 5 star review, thank you! It was a pleasure to host you and we do hope that you will visit again when you are next in Phuket. Kindest Regards Leah Matters

Thank you Jonny for taking the time to write and provide valuable feedback via this forum regarding your recent with us at Outrigger Laguna Phuket Beach Resort. We, management and staff, have worked hard to develop and instill the correct culture based on our Outrigger Values within the resort. We use negative feedback as a management tool to reflect, address and remedy as part of our ongoing efforts to provide our guests distinctive service. Above all, as hosts, we strive to welcome and entertain our guests and friends with warmth and generosity. We hope to have the pleasure of welcoming you once again in the near future. Kind Regards Leah Matters

Dear Rebecca, we are delighted to know that you enjoyed every moment of your stay with us and found our location perfect. Thank you for the review and for highlighting our SAiiLanders as being friendly and professional at all times.We hope to have a chance to welcome you back soon.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Eileen, happy guests make us happy, so this is fantastic to read. We are so glad that you had a great stay with us at SAii Laguna Phuket. Thank you for highlighting the resort facilities, the quality of the food and the beachfront location.The team and I look forward to welcome you back to SAii Laguna Phuket in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear David, thank you for choosing SAii Laguna Phuket. We are grateful for your 5-star review. Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Noriteru, thank you very much for sharing your high rating with us and with other travelers.The entire team and I look forward to welcoming you back to SAii Laguna Phuket in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Emi, seeing that you had a 5-Star experience is the best thing we could hope for. Thank you for taking a moment to rate SAii Laguna Phuket. We look forward to having you as our guest again in the nearest future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Leslie, thank you very much for staying with us and for leaving us this positive review. We really appreciate the nice comments about our resort and we truly hope to welcoming you again in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Theresa, a "2 out of 5" review is certainly not taken lightly and when time permits I would welcome you to provide feedback directly to me to provide details as to why our resort did not meet your expectations. SAii for Now,Irina LadnyukGuest Experience Managergem.laguna@saiiresorts.com

Dear Igor, seeing that you had a 5-Star experience is the best thing we could hope for. Thank you for taking a moment to rate SAii Laguna Phuket. We look forward to having you as our guest again in the nearest future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Tabitha, thank you very much for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Markus, it is a real pleasure to hear that you enjoyed your experience at our resort. Thank you for your very kind words about the breakfast buffet and service that you received from our SAiiLanders.We thank you for choosing to spend your vacation with us at SAii Laguna Phuket and do hope we will have the opportunity of welcome you back in the future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Nicolas, thank you for choosing to spend your Phuket vacation with us at SAii Laguna Phuket and for taking the time to post this wonderful review. It is heartwarming to learn that you had a nice and relaxing stay. Thank you for highlighting the atmosphere of resort and the hospitality of our talents. Thank you once again for those warm comments, all of us are incredibly happy and encouraged.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Shinji, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We are delighted to read that your stay was worthy of five stars. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Nina, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

The team and I sincerely thank you for your time in reviewing your recent stay. We are delighted to read that your entire experience was amazing and you fell in love with our piece of paradise here in Phuket. Thank you also for praising all SAiiLanders for the genuine service. We hope to have a pleasure to welcome you back to SAii Laguna Phuket in the near future. SAii For Now, Irina LadnyukGuest Experience Manager

Dear Manuel, We are very grateful for your "10 out of 10". Thanks for sharing your rating here on this forum.We hope to have the pleasure to welcome you again to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear David, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Cheryl, we are so grateful for your "5 out of 5". The entire team and I look forward to welcoming you back to SAii Laguna Phuket in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear Yoshiyuki, thank you very much for your kind review. We are delighted to inform you that our hotel has recently undergone extensive renovation of all rooms in Lagoon wing to provide a fresh and modern experience for all of our guests. And this year we are planning to renovate all rooms in the Beach Wing.Thank you for choosing to stay with us and we hope to have a pleasure to welcome you back to our beachfront paradise in the near future. SAii For Now, Irina LadnyukGuest Experience Manager

Dear Yeongcheol, thanks for sharing your high rating here on this forum.We hope to have the pleasure to welcome you again soon to our piece of paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Antoine, many thanks for choosing to stay with us at SAii Laguna Phuket. We greatly appreciate your rating and hope to welcome you again in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Rui, thank you for your time in writing and providing valuable feedback regarding your recent stay with us in our piece of paradise. We are delighted to read that you enjoyed your stay and would like to thank you for recognising our SAiiLanders who provide genuine and friendly service. Thank you again for your kind comments and we look forward to welcome you back to our beautiful destination here in Phuket.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Hiromi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Atsuyuki, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. Hope to welcome you again.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Laura, many thanks for choosing to return to our resort for a third time. I was delighted to read that you had an enjoyable stay and would like to thank you for highlighting the resort facilities including the benefits and service you received as part of our club room package.I do hope we will have the pleasure of welcoming you back to our resort again in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Douglas, all of us truly appreciate your high rating. Thank you for taking a moment to rate SAii Laguna Phuket.The team and I look forward to welcoming you back to our beautiful resort in the near future.SAii For Now,Irina LadnyukGuest Experience Manager

Dear David, thank you very much for the highest rating, but mostly for visiting us despite so many options in Phuket.We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Gesa Kristina, thank you very much for choosing to stay with us at SAii Laguna Phuket and for taking the time to provide your positive review. We are happy to share that our rooms and suites in the Lagoon wing have been fully renovated and next year we are planning to renovate all room in Beach wing. Thank you also for you kind comments about our SAiiSational breakfast buffet, beachfront location and friendly service. Thank you one more time for your kind feedback and we do hope we will have the opportunity to welcome you back to our tropical paradise in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Dany, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Jin Hee, thank you very much for choosing SAii Laguna Phuket and for taking the time to share your feedback. I was delighted to read that your kids had fun in the pool and on our water slide and would also like to thank you for highlighting the club experience. We do hope we will have the pleasure of welcoming you back to or resort in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Junyoung, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Rebecca, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Robert, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for Now, Irina LadnyukGuest Experience Manager

Dear Hayan, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for Now, Irina LadnyukGuest Experience Manager

Dear Mr. Shawn,Thank you for sharing your experience at SAii Laguna Phuket. It is always a pleasure to read such kind words. We love to know that you enjoyed our swimming pool, water slide and the beach, and look forward to see you again soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager

Dear Xinzhi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager

Dear Stuart, thank you for choosing SAii Laguna Phuket and thank you one more time for the amazing feedback. We were delighted to read that you had a great stay and enjoyed the ambiance of the resort. It was great to read also that you would definitely return to stay with us again, and we look forward to welcoming you back when you do.SAii for Now,Irina LadnyukGuest Experience Manager

Dear HyoJoong, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We are delighted to see that your stay was worth 10 out of 10. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Ramon, thank you for your return, this itself is the most rewarding compliment we can ever receive. We are delighted to read that our team members, especially Khun Rum, were attentive, helpful, pleasant and earnest in delivering and ensuring your needs were met. Your feedback regarding the condition of our resort is sincerely appreciated. We are happy to share that the hotel is undergoing renovation of rooms and suites in the Lagoon wing with infrastructure changes to match a modern look and feel and next year we are planning to renovate all room in Beach wing.Thank you very much for our kind feedback and we do hope we will have the opportunity to welcome you back to our resort in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Sihyoung, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We are delighted to see that your stay was worth 10 out of 10. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Myungki, we are very sorry that you were disturbed by the mosquitoes and saddened to read that this left such a negative overall experience. We do work very hard to keep the mosquito issue under control here at the resort but unfortunately, given our natural setting with tropical landscaping, are unable to eliminate entirely. Please accept our heartfelt apologies for the inconvenience and disappointment you experienced. I have passed your feedback regarding the bacon to our food and beverage team who will certainly take it on board. On a positive note, we very much appreciate the kind comments that you made about our convenient location with many restaurant options at our doorsteps.Thank you very much for sharing your feedback and we do hope we will have the pleasure of welcoming you back to or resort in the future.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Tatsuo san,Thank you very much for choosing to stay at SAii Laguna Phuket. It is delightful to see the 10 out of 10 score, which shows that you have a pleasant holiday at our resort. We are happy to know that all the aspects of your stay hit the mark and take pride in offering you the memorable experience. Once again, thank you, we hope to see you again very soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager

Dear Pon, thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We do sincerely appreciate it. We hope to welcome you again soon to our beautiful beachfront paradise.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Rebecca, thank you very much for choosing to spend your vacation with us at SAii Laguna Phuket and for taking the time to share your feedback. It is wonderful to learn that overall you had a nice stay at the resort and enjoyed the great location we are in. Thank you also for mentioning the service that you received during your stay.We hope we will have the pleasure of welcoming you back to our tropical paradise in the future. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Menghan, many thanks for choosing to spend your vacation with us at SAii Laguna Phuket. We were delighted to read that you had an enjoyable stay and would like to thank you for sharing your positive feedback about our resort. We hope we will have the opportunity to welcome you back to our beachfront paradise in the future.SAii for Now, Irina Ladnyuk Guest Experience Manager

Dear Phillippe, thank you for choosing SAii Laguna Phuket and thank you one more time for the amazing feedback. We were delighted to read that you had a great stay and would return to stay with us again, and we look forward to welcoming you back when you do.SAii for Now,Irina LadnyukGuest Experience Manager

Dear Naomi, thank you very much for choosing to return to our resort for a second time. We are absolutely delighted to read that you were able to fully relax and enjoy all aspects of our resort.Thank you for your kind comments and we look forward to welcome you back to our beautiful destination here in Phuket.SAii for Now,Irina LadnyukGuest Experience Manager

Thank you for your time in rating your recent Phuket vacation with us at SAii Laguna Phuket. We hope to have the pleasure in welcoming you once again when you are next travelling to Phuket. SAii for Now,Irina LadnyukGuest Experience Manager

Dear Hidetoshi, we are so grateful for your high rating. Thank you for taking a moment to rate SAii Laguna Phuket. We believe you have enjoyed your stay with us and we do hope that we will have the pleasure of welcoming you again to our piece of paradise. SAii for now, Irina LadnyukGuest Experience Manager