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Opiniones de Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel
200 Crescent Ave, (At Crescent and 3rd), Covington, KY

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 547 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 274 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 48 de 1000 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Joncy, Boca Raton

Le gustó: Limpieza
I got there at 3:00 am and they didn’t notify that they were under construction at 7:30 am there was that big noise of tools over my room until 5:00 pm for 2 days in a row couldn’t rest couldn’t even make phone calls.
Se hospedó 2 noches en abril de 2024
Respuesta de Beth Wuestefeld, GM, el 19 abr. 2024
We are so very sorry, the renovations can only work during the day from 8am to 5pm I apologize you were unable to work.

6/10 Aceptable

Veronica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For the cost we expect better rooms and the sofa bed is very old and uncomfortable.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Molly, el 9 nov. 2023
Dear Veronica,I'm sorry to hear that you were dissatisfied with your stay. We will be renovating in the near future and hope you will check out our new look on a future visit.

2/10 Terrible

monica

Viaje familiar
No le gustó: Servicio y personal
Buenos para cobrar, pero como no hice check inn antes de las 11:00 p.m. Vendieron otra vez mi habitación. Ni enviaron correo de cancelación el Hotel.
Se hospedó 1 noche en julio de 2023
Respuesta de Beth Wuestefeld, GM, el 10 jul. 2023
I am not certain what has occurred, please contact the hotel with details. Thank you!

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

José A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estuvimos una noche muy cómoda y agradable
Se hospedó 1 noche en noviembre de 2022
Respuesta de Beth Wuestefeld, GM, el 28 nov. 2022
Thank you for the awesome review and kind comments!

6/10 Aceptable

Diego

Se hospedó 6 noches en octubre de 2022

8/10 Bueno

Alejandro

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parecía un lugar peligroso los alrededores
Se hospedó 1 noche en septiembre de 2022
Respuesta de Beth Wuestefeld, GM, el 3 oct. 2022
Thank you for the great review!

8/10 Bueno

Nayshka

Se hospedó 2 noches en abril de 2022
Respuesta de Beth Wuestefeld, GM, el 11 oct. 2022
Thank you for the great review!

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno todo.
Se hospedó 2 noches en abril de 2022
Respuesta de Beth Wuestefeld, GM, el 19 abr. 2022
Thank you for the awesome review!

10/10 Excelente

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Viaje en familia
Buen servicio, desayuno y estadía bien, Justo por lo que pagué
Se hospedó 3 noches en marzo de 2022
Respuesta de Beth Wuestefeld, GM, el 4 abr. 2022
Thank you for the awesome review Brenda and kind comments!

2/10 Terrible

Anita

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal es ese lugar es muy es muy prepotente , supuestamente por el COVID no tiene housekeeping y los cuartos tienen una atención muy pobre. Las personas tiene que limpiar su propio cuarto, no proporcionan lo necesario para la estadía en ese lugar. El personal es muy sucio , supuestamente es smoke free y fuman ahí todo el tiempo , la manager alisha maridis es muy despota, grotesca y racista.
Se hospedó 6 noches en diciembre de 2021
Respuesta de Alisha Mardis- Front Office Manager, el 19 dic. 2021
I'm very sorry that you had a poor experience and hope that you will find another place to stay that more suits your needs if you are ever in the area again.

2/10 Terrible

Eglis

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Beth Wuestefeld, GM, el 6 sept. 2021
I am so sorry you did not enjoy your stay with us.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de Molly, el 17 sept. 2020
Thank you for taking the time to post a review. It seems we fell short of exceeding your expectations this stay. Can you share with us a little about your experience so we can improve? Thank you!

8/10 Bueno

Ana m

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de Molly, el 14 sept. 2020
Thank you for taking the time to share a review of our hotel! We hope to have the pleasure of serving you again soon!

10/10 Excelente

Carsten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice Riverfront
Se hospedó 1 noche en abril de 2024
Respuesta de Beth Wuestefeld, GM, el 29 abr. 2024
Thanks for the awesome review!

10/10 Excelente

Mario

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Près de l’autoroute de Cincinnati
Se hospedó 5 noches en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 25 abr. 2024
Thank you for the wonderful review!!

10/10 Excelente

Elijah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome place. Very clean and friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Beth Wuestefeld, GM, el 14 abr. 2024
Thank you Elijah for the wonderful review and kind comments!

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff. Easy walk to the ballpark.
Se hospedó 1 noche en abril de 2024
Respuesta de Beth Wuestefeld, GM, el 8 abr. 2024
Thank you for the awesome review and kind comments!

10/10 Excelente

Dieter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing staff and room
Se hospedó 1 noche en abril de 2024
Respuesta de Beth Wuestefeld, GM, el 8 abr. 2024
Thank you for the amazing review and kind comments!

10/10 Excelente

Diamond

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Upon arrival, parking was very easy. Did not have to pay for parking which was nice. We were greeted as soon as we walked in. The ladies at the front desk were super nice and friendly! She checked us in very quickly and efficiently. She explained everything very well. She answered all my questions that I had. We were told about the construction going on as well. That didn't bother us at all. The room we had was clean and very spacious. I loved the walk in shower! As one does, I made sure to check the room before bringing any personal belongings in. The room was cleaned well. The view from the room was beautiful! I'm sure from the top floor it is an even more beautiful view. We were also able to see our car from the room which I liked. The bed was comfortable and the sheets were clean and soft. The pool area was clean and well kept up on. The pool was a good temperature. The only issue I'd say for the pool is more towels need put out. There were multiple guests swimming but only 4 towels available. We were not disturbed and it was quiet which was nice. Breakfast was very good. The cinnamon rolls are a hit! So yummy. The only thing that was a little questionable were the scrambled eggs. Plenty of seating for everyone. The staff were kind! Checkout was quick and easy. They charge a $20 fee to your card when you check in but as long as you do not damage anything or leave a mess it falls off your account quickly! Overall the stay was very nice. Highly reccomend!
Se hospedó 1 noche en abril de 2024
Respuesta de Beth Wuestefeld, GM, el 12 abr. 2024
Thank you so very much for the great feedback, awesome review and kind comments! Please come back and visit us in the future! I will share comment to check on pool towels more frequently.

8/10 Bueno

Patrick

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was amazing. The pool was nice and warm. Breakfast was great. Glad to see they were doing some updating. I would stay here again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 3 abr. 2024
Thank you for the wonderful review and kind comments! We are excited for the renovations too and look forward to a beautiful new hotel in June!

8/10 Bueno

Eboni

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed staying here! Guest Services were very very welcoming! We needed additional towels due to the size of our family and after calling down they were brought up within minutes. The only thing that could use improvement was the temperature of the pool. My kids and husband complained of it being cold! But other than that we really enjoyed our stay and will definitely be back!
Se hospedó 2 noches en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 1 abr. 2024
Thank you for the great review and kind comments! Sorry we are not permitted to heat the pool above 84 degrees which still feels cool to your body temperature of 98.

10/10 Excelente

Miranda

Se hospedó 1 noche en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 19 abr. 2024
Thanks you for the wonderful review Miranda!!

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alexis at the front desk was extremely friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 22 mar. 2024
Thank you for the awesome review and kind comments!

4/10 Malo

Patricia

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This property was under construction. The River View was not available as the top floors were under construction. The construction workers were respectful and courteous. The hotel was dirty as a result of being under construction. If we had known in advance we wouldn’t have stayed there.
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 22 mar. 2024
Thank you for the feedback, I apologize for the disturbance during our renovations and hope you can come back and see the finished product in the future.

10/10 Excelente

Brian

Se hospedó 1 noche en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 5 abr. 2024
Thank you for the wonderful review!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicios, condiciones de la propiedad
When my room was cleaned my bed was not made
Se hospedó 3 noches en marzo de 2024
Respuesta de Molly, el 12 mar. 2024
Hi Michelle, thanks so much for sharing your review! We are delighted to hear you are having a great stay! I apologize that your bed was not made today. The housekeeping staff is not permitted to make a bed if there are personal belongings on the bed. I'd be happy to come make your bed if now is a convenient time! Thank you for being our guest!

10/10 Excelente

roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place for the area
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 3 mar. 2024
Thank you for the awesome review!!

10/10 Excelente

Adam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Gave us an upgraded room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth Wuestefeld, GM, el 3 mar. 2024
Thank you for the awesome review!

8/10 Bueno

Kathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff at the desk was VERY friendly and helpful and gave us good suggestions the couple times we had a question. You could see a little of the river but not a lot. Breakfast was good
Se hospedó 2 noches en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 29 feb. 2024
Thank you Kathy for the great review and kind comments!!

10/10 Excelente

Renee

Staff were all very nice and friendly! Great restaurants close by. Breakfast was good, area felt safe!
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 24 feb. 2024
Thank you for the awesome review and very kind comments!

10/10 Excelente

tom

Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 22 mar. 2024
Thank you for the awesome!

10/10 Excelente

Krystal

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Liked the area for why we were there, restaurants were a variety to choose from
Se hospedó 1 noche en febrero de 2024
Respuesta de Alisha Mardis- Front Office Manager, el 18 feb. 2024
Thank you for your feedback. We appreciate you taking the time to leave a review. Hope that you enjoy your weekend.

10/10 Excelente

Melvin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room. Friendly staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Alisha Mardis- Front Office Manager, el 18 feb. 2024
Thank you for your response. I hope that you enjoy the rest of your weekend.

8/10 Bueno

veneet

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent front desk kathleen
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 12 feb. 2024
Thank you for the awesome review! We love Kathleen too!

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would give 5 stars, but pool is not heated, seemed like any other pool. Booked this place for that.
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 12 feb. 2024
Thank you for the review and feedback, our local Health Department only allows pool to be heated to 84 degrees, but I am very sorry it was cool for you and your family.

10/10 Excelente

Broderick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great will be back
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 13 feb. 2024
Thank you for the great review and kind comments!

10/10 Excelente

cheryl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to where we were going for the weekend easy check in and out
Se hospedó 2 noches en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 12 feb. 2024
Thank you for the awesome review and kind comments!

6/10 Aceptable

Amy

No le gustó: Limpieza y condiciones de la propiedad
It was ok but a little worn and dirty around the edges.
Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 12 feb. 2024
Thank you for the feedback, happy to say we are doing a full renovation March-June!!

10/10 Excelente

Hakob

Se hospedó 1 noche en febrero de 2024
Respuesta de Beth Wuestefeld, GM, el 22 mar. 2024
Thank you awesome!

10/10 Excelente

Christopher

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We came slightly out of the way to stay here just for the cinnamon rolls at breakfast time. We had heard the hype about them and they did not disappoint. The room was comfortable and will return when in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Beth Wuestefeld, GM, el 7 feb. 2024
Thank you for the awesome review and kind comments!

4/10 Malo

Veronica

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Location was great. I went to ask for sheets because the bed was not clean. The bed had lots of pubic and long hairs, what looked like food crumbs, and yellow hard stain. I took pics but thought it was pointless to show because i asked for sheets.
Se hospedó 1 noche en febrero de 2024
Respuesta de Alisha Mardis- Front Office Manager, el 5 feb. 2024
Thank you for being our guest. I'm very sorry to hear about your experience but I'm glad to hear that news sheets were provided to you. I hope that you will give us another opportunity to serve you in the future.

10/10 Excelente

DENIS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet. Nice view of the Ohio River and I75 bridge. Good hot breakfast bar.
Se hospedó 2 noches en enero de 2024
Respuesta de Beth Wuestefeld, GM, el 3 feb. 2024
Thank you for the awesome review and kind comments!

6/10 Aceptable

ARIF

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff and service was very friendly. Hotel vicinity was not good at all. The name of the hotel with the word ‘Riverfront’ is technically correct but misleading. All I saw a big concrete wall on river front side. Riverfront may be visible from some top floor rooms. We booked the room, hoping to see the river from our room but we were not lucky enough. The breakfast was also kind of average, nothing exciting.
Se hospedó 1 noche en enero de 2024
Respuesta de Beth Wuestefeld, GM, el 1 feb. 2024
Thank you for the review and feedback, I apologize you did not reserve a riverview room, 629 is on the front side and even numbered rooms allow a riverview, which we do not charge for as we realize it isn't the best view.

8/10 Bueno

Tara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
HIE is always a solid option. This location is convenient to everything we want to do, and the staff is very friendly.
Se hospedó 2 noches en enero de 2024
Respuesta de Beth Wuestefeld, GM, el 29 ene. 2024
Thank you for the awesome review and kind comments!

8/10 Bueno

Hannah

Generally well kept
Se hospedó 1 noche en enero de 2024
Respuesta de Beth Wuestefeld, GM, el 29 ene. 2024
Thank you for the awesome review and kind comments!

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotels was updates. Staff was outstanding.
Respuesta de Beth Wuestefeld, GM, el 27 ene. 2024
Thank you for the awesome review and kind comments!

8/10 Bueno

Ryan

Se hospedó 1 noche en enero de 2024
Respuesta de Beth Wuestefeld, GM, el 27 ene. 2024
Thank you for the awesome review!

10/10 Excelente

Brian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
my room was clean and comfortable..the front desk ladys were awsome!!!
Se hospedó 3 noches en enero de 2024
Respuesta de Beth Wuestefeld, GM, el 23 ene. 2024
Hi Brian,Thank you for the awesome review and kind comments!

8/10 Bueno

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Beth Wuestefeld, GM, el 23 ene. 2024
Thank you for the great review Tim!!