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Opiniones de Motel 6 Richfield, OH

2 out of 5
Motel 6 Richfield, OH
5171 Brecksville Rd, Richfield, OH

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 115 de 554 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 155 de 554 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 554 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 77 de 554 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 104 de 554 opiniones" "

6.8/10

Limpieza

7.4/10

Servicio y personal

5.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Leonardo

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Otros súper 6 me gustaron pero este es muy feo, luces que no alumbran nada, paredes mal pintadasy las tuberías rotas, mal drenaje del lavamanos entre otros.
Se hospedó 1 noche en agosto de 2023
Respuesta de Diane, el 29 ago. 2023
So sorry you were disappointed with your stay. we are taking the steps to correct the issues.

8/10 Bueno

Stellamaris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Gladys

Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Tatiana

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

Arieman

Le gustó: Limpieza
Worth what it cost
Simple room, nothing fancy, well painted, standard bed and sheets. Bathroom needed service, we had a momentaneous leak in the bathroom ceiling, I beleive it was from the guy above us that was showering. Still it was worth the 50 bucks we paid.
Respuesta de General Manager, el 1 dic. 2016
Thank you for the three stars.

8/10 Bueno

Eduardo, Ny

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Aceptable
Es lo que se requiere para pasar la noche
Thank you for the review.

10/10 Excelente

Luis Rodrigo

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en mayo de 2024

4/10 Malo

James

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff here are incredibly kind. That was the highlight. Unfortunately, our room was quite dirty (there were bits of what looked like fried chicken on the floor, and ants were in there eating it). Bathroom was clean, and the sheets and towels were clean. Few too many ants on the floor, though. Not bad if you're in a pinch, I guess.
Se hospedó 1 noche en mayo de 2024
Respuesta de Brand Experience Team, el 20 may. 2024
Hi James,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bueno

Tina

Viaje en pareja
Le gustó: Limpieza y servicio y personal
For the price it was excellent. Although the door did not close but I believe it was the last one to be remodeled. Housekeeping could improve some but overall it was a great stay for the price. Staff was Amazing and Friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Brand Experience Team, el 13 may. 2024
Hi Tina, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

4/10 Malo

Mary

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Brand Experience Team, el 9 may. 2024
Hi Mary, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Diane, el 23 abr. 2024
Thank you for staying with us.

10/10 Excelente

Seun

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent facility. Diana the GM Excellent personality. Great service with excellent customer service. Thanks
Se hospedó 2 noches en abril de 2024
Respuesta de Diane, el 19 abr. 2024
Thank you for your review

8/10 Bueno

Laura

Le gustó: Servicio y personal
Friendly and helpful office staff. Pretty basic surroundings.
Se hospedó 1 noche en abril de 2024
Respuesta de Diane, el 17 abr. 2024
Thank you for your review.

10/10 Excelente

madelyne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable
Se hospedó 2 noches en abril de 2024
Respuesta de DIANE, el 15 abr. 2024
Thank you for your review.

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Diane, el 13 abr. 2024
Thank you for your review. Look forward to having you stay with us again.

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de DIANE, el 11 abr. 2024
Thank you for staying with us.

10/10 Excelente

Larry

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
I liked the arrangement for breakfast with Holiday Inn Express next door.
Se hospedó 1 noche en abril de 2024
Respuesta de DIANE, el 9 abr. 2024
Thank You for your review. Look forward to having you and your family again.

10/10 Excelente

Qooly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cheap, clean nice as a motel gets really we enjoyed our stay no complaints from the wife and I!
Se hospedó 2 noches en marzo de 2024
Respuesta de Diane, el 1 abr. 2024
Thank you. Have a great day.

8/10 Bueno

William

Le gustó: Servicio y personal
The owner was in the process of remodeling all of the units. I had a problem with the hot water, but the maintenance man came and took care of it.
Se hospedó 2 noches en marzo de 2024
Respuesta de Diane, el 15 mar. 2024
Thank you for your review.

6/10 Aceptable

Nickalas D

Didn't like the fact that I got a smoking room so I didn't have to be inconvenienced by going outside to smoke like most hotels however this location is one of the two story/tier style setups and the smoking rooms are on the ground level and room trance
Se hospedó 1 noche en marzo de 2024
Respuesta de Diane, el 15 mar. 2024
Thank you for your review. You did like your smoking room? We do have upper level smoking but those rooms were booked.

2/10 Terrible

Don

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place is was absolutely terrible. Please don’t come here. Staff is rude, motel is dirty, no breakfast, and nothing works.
Se hospedó 10 noches en diciembre de 2023
Respuesta de Diane, el 23 feb. 2024
I see you stayed here for 10 days Dec 26 thru Jan 5thyou never complained . Sorry no Motel 6 offers breakfast but we did offer fresh coffee, tea and Hot chocolate daily.We also cleaned your room during your stay. Sorry you waited so long to let us know you were disappointed.

10/10 Excelente

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is so personable, they make you feel at home. It’s been an amazing experience!
Se hospedó 17 noches en diciembre de 2023
Respuesta de Diane, el 15 ene. 2024
We enjoy having you. Thank you.

6/10 Aceptable

Md Najmus

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Diane, el 15 ene. 2024
Thank you.

4/10 Malo

Amanda

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Diane, el 28 feb. 2024
I noticed you stayed here for 2 nights in Oct. of 2023. During your stay you did not bring up any issues when asked. Wish we would have known about these so we could have taken proper care of your concerns then instead of so many months later in a bad review.

2/10 Terrible

Chris

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Place was filthy, i stayed for 3 minutes before i left
Se hospedó 1 noche en diciembre de 2023
Respuesta de Diane, el 7 dic. 2023
Sorry you did not stay. we have on video that you did not like the room. not that it was dirty. Have a nice Holiday

6/10 Aceptable

Dawn, Ashland

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The GM was super nice but room was very dirty and motel is old and nothing like pictured.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 1 dic. 2023
thank you for your review.

10/10 Excelente

Simone

Se hospedó 7 noches en noviembre de 2023
Respuesta de Diane, el 4 ene. 2024
Thank you for staying with us. Look forward to seeing you again.

10/10 Excelente

Antonio

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean quiet place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 30 nov. 2023
thank you for staying with us.

10/10 Excelente

ANDRE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ótimo hotel
Se hospedó 2 noches en noviembre de 2023
Respuesta de Diane, el 19 nov. 2023
Thank you for staying with us. We look forward to having you again.

10/10 Excelente

Natasha

Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 4 ene. 2024
Thank you for staying with us. Look forward to seeing you again.

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cynthia's Quiet Space
It was a piece of mind for me and my friend to enjoy each other time's alone without noises. We got sleep and the room was always cleaned. They made us feel important.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Diane, el 18 nov. 2023
Thank you so much for taking the time to review us. We look forward to seeing you again in the future. Enjoy your Holiday. Happy Thanksgiving to you and yours.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The front desk agent was extremely helpful and nice. The room was clean and it was very quiet.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 13 nov. 2023
Thank you for taking the time to review us. Hope to see you again.

10/10 Excelente

Monika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Effective and easy stop over location motel
Simple and very easy check in. Helpful staff. Close to highways.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 12 nov. 2023
Thank you for your response it was a pleasure having you as our guest. Look forward to seeing you again.

8/10 Bueno

Stacey

Le gustó: Limpieza y servicio y personal
There was leftover (and seemingly days-old) food left in the fridge, and surprisingly no tissues in the room. I'm surprised parking isn't laid out so that when you have a room, the parking spot in front of the door isn't assigned to that room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 8 nov. 2023
Thank you for your review. I wish people would understand that concept of the spots are for those people staying in those rooms on the lower level to park. Anyway we have tried does not work. hope to see you again.

2/10 Terrible

Major

No le gustó: Limpieza
Your people gave me a room with filthy bathtub. I take showers not baths but I wouldn't step into your filthy shower. there was spots and even what looked like mold in the bottom of the tub. The handle to adjust the water flow was about to fall off. The sink had cold water only and that whole faucet was hanging loose. I asked for a different room, the front desk person said they didn;t have a room to switch me to.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Diane, el 7 nov. 2023
Major sorry to hear about your room. I did discount your room and was going to email you but we did not have your email on file. I called and left a message for you to contact me so we can get your email so I could send it to you. wow what a creative message you have. We are taking care of the tubs.

6/10 Aceptable

Joseph

Se hospedó 2 noches en octubre de 2023
Respuesta de Diane, el 4 nov. 2023
thank you for taking the time to review us. hope to see you again soon.

2/10 Terrible

Kesharia, Columbus

Viaje en pareja, Viaje con mascota, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I made reservations at the motel 6 , coming from out of town …. Literally ALL the rooms on the 1st floor were dirty so I couldn’t get a room and I wasn’t refunded .
Respuesta de Sharon, el 28 oct. 2023
Hi! I'm sorry your plans to stay at Motel 6 didn't pan out as you intended. I am thankful we were able to exchange it for a nights stay at Holiday Inn a 175 dollar value, a nicer room and free breakfast in the morning. So the money you paid here at Motel 6, went towards the room at Holiday Inn as agreed upon when you were here in the office. again I apologize the room at Motel 6 was not ready for you.

4/10 Malo

KIM

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
While the front desk staff were welcoming, kind and helpful, our room was in poor condition. Only 2 of the 5 lights in the room worked, toilet didn’t flush properly, sink handle was loose and shower nozzle leaked. You get what you pay for.
Se hospedó 1 noche en octubre de 2023
Respuesta de Diane, el 19 oct. 2023
we are very sorry to here we fell short. we will be addressing these issues right away. thank you for bring them to our attention. we could have given you another room yesterday and or corrected the problem in your room. hope you revisit us for another chance.

8/10 Bueno

Kathy

Se hospedó 1 noche en octubre de 2023
Respuesta de Diane, el 10 nov. 2023
Thank you for staying with us. Look forward to seeing you again. Until then We'll Keep The Light On For You.

8/10 Bueno

Sueann

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is what I hope for with my prior experience with the business.
Se hospedó 1 noche en octubre de 2023
Respuesta de Diane, el 17 oct. 2023
Thank you. We enjoyed having you again.

6/10 Aceptable

Stephen

No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 6 oct. 2023
thank you for your review.

10/10 Excelente

JAMES, HARTFORD

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lady at the front desk was very kind, waiting for me to get there until 2am, as I'd gotten stuck in some storms, and then allowing me to have a late check out so I could get some more sleep that night. My only issue was that there was a lot of light coming in through the window from the stairwell!
Respuesta de Diane, el 6 oct. 2023
thank you. sorry about the light.

4/10 Malo

Regina

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 1 oct. 2023
WE are so sorry to hear about your stay. Please read the message I sent you.

6/10 Aceptable

Cleveland

No le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Diane, el 28 sept. 2023
Thank You for staying with us.

4/10 Malo

Theodore

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Not clean
Ashtray in a nonsmoking room that smelled like smoke. They did give me a 15.00 credit. I forgot to tell them about the dirty sheets and dirty floor
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 28 sept. 2023
We apologize for this. We would have made it right while you were here. I would have sent someone in to clean the floor and remake your bed.

8/10 Bueno

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 22 sept. 2023
thank you.

10/10 Excelente

Al

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk host (Diane) was super nice and made sure that what I requested was ready at my arrival. She is a huge asset to this establishment. Would come again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 22 sept. 2023
So happy you enjoyed your stay. Hope to see you again.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Consider Only As A Last Resort!
I thought that a 6.2 out of 10 would've been better. It was dirty and run-down looking. There was what appeared to be blood on a towel. I found a screw on the floor. The shower was dirty. The mattress sagged, I felt like I was sleeping in a hammock.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 18 sept. 2023
We wish you would have left your name or room number so we could address this issue while you were here and given you another room. It's hard to believe so many issues with one room. you should have let us know before hand to take care of this.

8/10 Bueno

Stephen

Viaje con mascota
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Good value for the price. Staff helped with difficult access due to road closures.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Diane, el 9 sept. 2023
Thank you for staying with us. It was my pleasure being your personal GPS. Safe travels.

8/10 Bueno

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was clean, quiet and simple. Front desk was friendly, accommodating and efficient. We felt safe. Great price for basic place to sleep, shower and hit the road.
Se hospedó 1 noche en agosto de 2023
Respuesta de Diane, el 3 sept. 2023
Thank you.