2/10 Terrible
Kris C.
5 mar. 2025
No le gustó: Limpieza
Worst experience ever
I was in town for my fathers very difficult surgery that requires extensive hospital stay. I requested that my reservation be moved from Tuesday to Tuesday to Monday to Monday. The host was able to accommodate however did not tell me there would be an additional 70 charge when I seen the charge, I questioned it, was told I added an additional night.which I did not. Simply changed the days but was still a week, not an extra day. Charged me without notification and refuse to refund it. I did get in late, could not get in the house. I called several times, and again it was late. They finally called back and said what is the issue the door code is xxxx. A complete different code than what was in the rental agreement. By this time it is one AM. I have to be at the hospital early. I requested a call to discuss the disgust I walked into. They did not call and when I called they would not answer. The cabinets are covered in grease. There was a dirty pull up in the bathroom trash. Ants in the bathroom. Floors had bot been swept. Given all the issues I let them know we would not be staying due to the condition of the home and would gladly pay for the 8 hours I was there. They refused and stated that the description of this house was accurate and I assure you it is not. In desperate need of upgrading ...and I really don't care about looks but being CLEAN is essential and it absolutely was NOT. I would not stay here if I was being paid to!!!! Description is a flat out lie!!!
Kris C.
Se hospedó 1 noche en marzo de 2025