Suite Deluxe, 1 cama matrimonial, para no fumadores, hidromasaje | Camas con pillow-top, cortinas blackout, wifi gratis y ropa de cama
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Opiniones de Willow Lodge Willoughby – Cleveland Mentor

2 out of 5
Willow Lodge Willoughby – Cleveland Mentor
35110 Maplegrove Road, Willoughby, OH

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 109 de 420 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 93 de 420 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 88 de 420 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 420 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 68 de 420 opiniones" "

6.6/10

Limpieza

7.2/10

Servicio y personal

6.0/10

Servicios

6.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lised

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Crismarli, Erie

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto el olor que tienen los cuarto y el baño sucio
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The price the staff and it was the cleanliness they're overall stay in the rooms were very clean and comfortable
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Zhicheng

Viaje de negocios
Le gustó: Servicio y personal
Nice transition
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Rhiannon

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was former motel 6 I was there before but I was shocked about the change. Very nice suite and I love the hot tub! Thank you
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Lulu

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Tico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great time
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Tony

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They rotate the smoking rooms. Our room had a strong odor and was in disrepair. The steps leading to the other floors are crumbling and unsafe. The room next door was extremely loud, with moving furniture, a television on at the highest level, and lots of talking and laughing. It went on from 2 a.m. to 5 a.m. We prepaid for this room; however, since it is now under new ownership, we were told there was no proof of payment, though they had our reservation. Even when proof was given, we were told to refute the payment to Motel 6 through our credit card.
Se hospedó 1 noche en abril de 2024
Respuesta de Willow Lodge Management, el 18 abr. 2024
This Fake Complaint. So, please ignore this kind of guest review. Room was totally Non-Smoking. We are small Motel but this kind of guest have Ritz carlton 1500 per night expectation. Please ignore tony and his wife review.

2/10 Terrible

Tyler

Se hospedó 2 noches en abril de 2024

2/10 Terrible

James

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room 142 is a dump. The toilet is not bolted down. Moves sideways just by your hand. Also up and down by your hand. And I only weigh 140 lbs, so not me. Deadbolt takes excessive force to close. Looks like previously damaged. Bathroom fan covered in rust—or I hope that’s rust. Bathroom ceiling has brown spots on it like fan does. Inside bathroom door frame also does. Very upset that Expedia listed a property like this. I use them to filter out dumps. On line booking was totally misleading. Expedia listed available rooms at this place with a pic of a jacuzzi in the room. Management said that pic has nothing to do with rooms available. It’sr a subset of rooms they have—none which were available. So original Expedia search kicked out this property with misleading pic. Same price as Red Roof Inn just down the road. But I got tricked that of the two go with one that shows jacuzzi tub. Big mistake. After over two decades using Expedia, I’m just stunned this room was listed by them. And I have pics and videos of the toilet/bathroom mess.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Will

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Gail

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Mekel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice stay pet friendly

10/10 Excelente

Carlita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable no issues and they look out for sure
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Monique

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very very clean and comfortable bed
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Christina

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Jerard

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Annice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Poor service
Reception was quick and didn't provide the WiFi information. Warm water in bath not working,asked 3 times to check. Bathroom not clean for curtains and floor.
Se hospedó 4 noches en enero de 2024
Respuesta de Brand Experience Team, el 14 feb. 2024
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Bueno

Dewey

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Property was old and needed renovation.
Se hospedó 1 noche en enero de 2024
Respuesta de Nancy Y., el 23 ene. 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Bueno

Katharina

Le gustó: Limpieza y servicio y personal
I like Motel six because the rooms “feel“ very sanitary.This is largely because there are neither carpeted areas nor fluffy furniture in the rooms where insects and microbes tend to hide.
Se hospedó 2 noches en enero de 2024
Respuesta de Nancy Y., el 23 ene. 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Aceptable

Anthony

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Alec

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick stay, we were in and out in less than eight hours, but we were very happy with it. Hallways and elevator were a little dingy but our room was spotless and beautiful. Convenient check-in & check-out. Nothing fancy but did what we needed - would stay again if in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team, el 9 ene. 2024
Hi AlecThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Bueno

iesha

Le gustó: Servicio y personal
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

jason

Viaje de negocios
No le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Michelle

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Katharina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean property.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team , el 12 dic. 2023
Five stars?! Thanks for your review, we really appreciate the support. Cameron A. #Team6

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall experience was good. Thought house keeping fixes the bed, but I fixed it when I left. It was good.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Brand Experience Team , el 12 dic. 2023
Thanks for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for the price
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nancy Y., el 5 dic. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excelente

JADA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great spot
Respuesta de Nancy Y., el 5 dic. 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Bueno

Barbara

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

jason

No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

angelia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved that there are resturants in hotel
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brand Experience Team, el 21 nov. 2023
Hi Angelia,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Malo

Christina

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Timothy

Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Sharine

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The elevator was dirty
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team, el 1 nov. 2023
Hi Sharine, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Aceptable

Ruth E.

Se hospedó 3 noches en octubre de 2023

4/10 Malo

John

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The place needs to be retired, torn down or abandoned, pick one. It’s very old and run down. Staff were friendly and helpful. We came back to the room to find a puddle on the floor. The ceiling was leaking from the rain. Windows leak, had mould. I would not go back. Great price but I would find something in better condition.
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team, el 27 oct. 2023
Hi John,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Cathy

No le gustó: Limpieza y condiciones de la propiedad
Bathroom was disgusting! Toilet was filthy! I had to buy disinfectant wipes to disinfect everything! If we weren’t in a bind with nowhere else stay, we would’ve left!
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team, el 27 oct. 2023
Hi Cathy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Malo

Tyler McCray

Messy, sleeping or missing staff, smelly
Se hospedó 2 noches en octubre de 2023
Respuesta de Brand Experience Team, el 27 oct. 2023
Hi Tyler McCray,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Bueno

David, Erie

Surprisingly better experience than initially read about. Good bang for your buck. Wooden floors a plus in the room. Easy Check-in, close to gas stations and Restaurants.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nancy Y., el 18 oct. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Aceptable

Renee

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

David

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Check in went quickly and efficiently. Later that night, Nothing in the room to tell internet access password and phone in room didn't connect to front desk.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brand Experience Team, el 3 oct. 2023
Hi David,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Malo

John

The cart carrying luggage to the room was wobbling. The remote to the tv did not allow access to the captioning. There was no warm or hot running water in bathroom sink thus did not use the shower for that reason. When I commented these items to the office clerk all I received was a shrug. There was no apology given it was that attitude that bothered me the most.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brand Experience Team, el 27 sept. 2023
Hi John,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Aceptable

Vander Winen

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
It is a place that I rented the same day that I arrived in Cleveland, it is not bad I know that it is a budget motel but the room had a cigarette smell and the room was not marked as smoking
Se hospedó 1 noche en septiembre de 2023
Respuesta de Brand Experience Team, el 14 sept. 2023
Hi Vander Winen,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6