Pros-the staff of the property were very helpful, particularly the maintenance staff and housekeeping. The location, right on the beach, is excellent. The resort has lots of amenities for families. It was quiet.
Cons-when we arrived the reception had no record of our rental. After 10 minutes of stress, finally one staff member was able to find our rental since it is not their usual timeshare rental. When we got to the room it had not been cleaned; the bed was unmade, trash in cans, dirty linens. The housekeeping came quickly to clean, but it’s hard to get someone else’s mess out of our mind. The TV did not work, although the maintenance and security staff worked hard to try to fix it. Also the coffee pot did not work, but housekeeping replaced it. The sliding glass door to the balcony is so rusted and difficult to open that I couldn’t have opened it without my husband’s assistance.
Overall, the condo is very dated and needs the carpet replace and some updating in the bathrooms. The bed was very comfortable and the a/c/heat worked well.