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Opiniones de Best Western Coffeyville Central Business District Inn and Suites

2.5 out of 5
Best Western Coffeyville Central Business District Inn and Suites
202 W 11th St, Coffeyville, KS

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 111 de 240 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 79 de 240 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 240 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 240 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 240 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Brad, HOLIDAY ISLAND

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Toilet paper (what there was) was so thin, you could have read a newspaper thru it. Same for Kleenex in room. Had to call/request toilet paper after checking in. In am, went to breakfast before 8am. No coffee in breakfast area (2 thermos's empty) and none in lobby (also empty). All the help seemed to be more interested in staring at their cell phones more than customer service. Have stayed there before.....it's really slipped.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Elaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This motel was clean, quiet and comfortable. It was a pleasant place to stop for the night. We visit the Dalton Museum which is close by. There are eating places close by. My granddaughter enjoyed the pool. It was a nice place to stay.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

T.j.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cody at the desk was super nice and helpful.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Eric, Wichita

Viaje de negocios
Clean, excellent staff, very helpful especially Bethany. Breakfast could use improvement. Same everyday, no juice dispenser.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, staff was great and the breakfast was very good.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Iliana

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The restroom title was broken. The under the bed was dirty I found a dirty sock
Se hospedó 1 noche en marzo de 2024
Respuesta de Glenn, el 6 mar. 2024
Good morning, Iliana. Thank you for taking the time to review your stay with us. I was disappointed to learn that your room was not in the expected condition upon your arrival. This feedback gives us the opportunity to review our processes with our housekeeping team and make sure that this experience is not experienced by our future guest. We hope to have the opportunity to see you in the future and provide you with a great experience.

10/10 Excelente

Bobby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
da 'ville
Clean and quiet !
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
There was a boil water alert while we were there. Nothing the hotel could do. They did provide us with bottle water.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Gustavo

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The cleaning people open our doors when we never checking out at 9 am . I had to go complain to the front counter. Last time we stay their in August we didn’t have hot water. We where told when we came back they are going to give us extra discount. The girl in front counter replied by saying” you already getting them cheap so why you complain.
Se hospedó 1 noche en enero de 2024
Respuesta de Glenn, el 20 ene. 2024
Hello Gustavo,Thank you for taking the time to review your stay at our hotel. We deeply regret that you were disturbed before the proper check out time during your stay. I will be taking this opportunity to review with my housekeeping staff proper procedure for our departing guest. Also, I was greatly disappointed that you did not receive the proper attention when sharing your previous experience. Our expectation of our staff is at a much higher standard. I would love the opportunity to see you again and show that we have not only made corrections but value you a guest. Please reach out directly to management and allow us the opportunity to provide the experience that we expect for all of our guest. Thank you!

4/10 Malo

Matthew

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
Lies
I called ahead to verify a working hot tub. I was told yes, they had one and it works. Of course when I got there it was ice cold. Lying to guests just to get them to reserve a room is bad business.
Se hospedó 1 noche en enero de 2024
Respuesta de Glenn , el 9 ene. 2024
Hello Matthew,I apologize that you did not find our facilities in the condition you expected and were informed they would be available. Unfortunately, we are undergoing repairs to our hot tub at this time. I will take this opportunity to review with our team so that all guests are properly informed when inquiring about our hotel. Again, I apologize on behalf of our entire team that you were misinformed. Thank you,

8/10 Bueno

Sarah

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

jermaine

2/10 Terrible

Tonia

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Patricia

Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Lena

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will definitely stay here again!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Canathan, Lumpkin

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great! If you’re ever on Coffeyville. I suggest you stay here. Accommodating, clean, and comfortable… Just all around excellent!!!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Frederick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly informed staff.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Canathan, Lumpkin

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location if you have a college student at CCC.

10/10 Excelente

Rachelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Bobby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Randall

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
I called on Friday morning, asked if the pool & hot tub were operational. Was told they would be on Saturday. Arrived at 2pm on Saturday to a sign that read “pool down for maintenance”. Very disappointing to the kids. Stayed here once before this year and had the same problems. Won’t stay here again
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All was fine except that the motel information sheet needs to be updated. Listed TV stations were not available. Also, a wiki needs to be installed so that the TV guide will appear.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
We booked this hotel due to its location. We were there for the Dalton Defenders Day reenactment. All the activities were a 5 minute walk from the hotel. The hotel itself was very nice - the only problem was that the hot tub wasn't working - no hot water. Clean comfortable room with a decent breakfast.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Susan, Thomaston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were so nice and accommodating!
Se hospedó 4 noches en octubre de 2023

6/10 Aceptable

Keshia

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Not my favorite Best Western. The room appeared tidy and the breakfast was good. But the hot tub didn't work, the pool didn't look overly clean, and there was an unpleasant odor coming from the bathroom. ( I suspect a plumbing issue somewhere.) Also, the location is fairly close to some well-used train tracks, and there is a fair amount of construction in the area. Neither of these are the fault of the hotel, but traveler beware, this is not the place for a restful night or morning.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Troy

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place!
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
Decent room - don't use the pool!
The room was comfortable and not bad for the price for a last minute state. However, the pool was really dirty and ruined my experience. Walked into the pool and felt slime all over the bottom and sides. Water was a "strange" color too, plus bugs floating around.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Benita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a wonderful trip
Se hospedó 6 noches en agosto de 2023

8/10 Bueno

Jeremiah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The hotel was very clean, staff very accommodating, waking distance from three restaurants, I didn't like the leaking faucet in the bathroom and the shower head would not move.

8/10 Bueno

Bobby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Taylor

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay. Near Coffeyville sites.Clean. Friendly checkin. Room was comfortable and welcoming.
Se hospedó 1 noche en julio de 2023

4/10 Malo

andrew

Viaje en grupo
No le gustó: Servicio y personal y comodidad de las habitaciones
not again
overall cleanliness was good but to much noise coming from floor above us had to alert management also shower was to small to use for a person on a walker !!!!!
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Kevin, Rosemount

Le gustó: Limpieza y condiciones de la propiedad
I like the layout and its nice place to stay. When i checked in i was given a room that already had someone in it. The person at the front desk was very sorry for the mix up and did put me in a different room right away. However, the TV in that room did not work correctly (Could not change the channel) I let the person at the front desk know and they did try to get it fixed. My options were late that night or the next day or moving to a different room. I choose to move. For the trouble, I was upgrade to a suite. Overall nice hotel, person running the front desk when i arrived was very nice and helpful.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Merle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel,very clean. The walk in shower was especially appreciated.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

david

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cyndi

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Dan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lighting in the stairwells was very dim. Use the elevators. Very clean, and the rooms were spacious. A jet-tub in the room...large walk-in shower...huge vanity sink area. Typical new hotel/motel....not sound proof....but the stay here was very good.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Markus

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
The hotel in principle is very good BUT!!!!
The hotel in principle is very good BUT!!!! Who had the bright idea to put the handicapped rooms into the 3rd floor in a hotel with just one elevater and the managemant being fully aware that the elevator has issues working on days with high traffic? Accoridng to staff this is a known issue and on days like memorial weekend where high traiffic is to be expected of course the lift did not work in the morning, actually evne staff members got stuck in it for 20 minutes while trying to get it back to work. this is unacceptable!
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Linda, Dearing

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its right on the highway through town, so it was a little noisy, but not bad.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Kassidy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Tornas

Se hospedó 1 noche en junio de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 1 jun. 2023
Thank you for staying with us in Coffeyville, KS.

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
In town for family reunion
We always stay at Best Western when we’re in Coffeeville. We upgraded our room great layout we will always stay there
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Khiana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Bobby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Tenorra

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location to the college campus
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Hot
Our air conditioner did not keep our room cool. We were there for my grandson’s graduation and it was no way you could put makeup on with sweat running down your face
Se hospedó 3 noches en mayo de 2023
Respuesta de Glenn, el 16 may. 2023
Hello Brenda,Thank you for taking the time to review your stay at our facility. I am disappointed to hear that you experienced difficulties with your air conditioning during you stay. Anytime you experience any difficulties during your stay please let the 24 hour front desk know immediately so they can resolve the issue for you and your party. We appreciate all feedback and will use this to improve our stays for our future guest so that they do not repeat the difficulty you encountered.

6/10 Aceptable

James

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023