Dear David, Thank you for taking the time to share your experience with us during your stay.I am sincerely sorry to hear that your stay did not meet your expectations and that you were dissatisfied with various aspects.First of all, I would like to apologize for the air conditioning and parking issues. There are several reasons why the room temperature could not be adjusted to the desired level. On the one hand, our hotel is bound by local regulations and laws that restrict the activation of the air conditioning when the outside temperature falls below 16.5C, for example. In addition, the temperature can only differ from the outside temperature by 5C, and if a window is opened, the air conditioning is automatically turned off. We understand that these restrictions affect your comfort and relaxation, and for this reason we have fans for our guests.We are very sorry that we were unable to help you find a parking space. Unfortunately, our house does not have a parking lot for every room, so we work on a first-come, first-served basis. In the event that all parking spaces in our building are full, we have prepared a handout at the reception desk to help you find an alternative parking space. All of our colleagues are aware of this, and I have again used your feedback as the basis for internal training in our department.We would be delighted if you would give us another chance to regain your trust and provide you with the exceptional stay you deserve.