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Opiniones de La Quinta Inn & Suites by Wyndham Cookeville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Cookeville
1131 South Jefferson Avenue, Cookeville, TN

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 424 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 329 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 132 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 55 de 1004 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos encanto el cuarto comodo,todo limpio y ordenado,volveremos
Se hospedó 1 noche en junio de 2021
Respuesta de Bradley, el 7 jun. 2021
Gracias por tomarse el tiempo para escribir una reseña. Nos alegra saber que disfrutó de su estadía. ¡Esperamos verte pronto!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Confortable y personal agradable
Se hospedó 1 noche en marzo de 2020
Respuesta de Bradley, el 16 mar. 2020
Thank you for taking the time to write and submit a review. Very happy to hear you enjoyed your stay with us at La Quinta by Wyndham Cookeville. Hope to see you soon!

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, clean, quiet, felt safe, comfy bed. Bathroom/Shower need updating.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager, el 15 may. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly, the hotel clean and quiet, and that you felt safe during your stay. We appreciate your comments regarding the bathroom and shower, and we'll take them into consideration for future improvements. We hope to welcome you back for another comfortable stay soon.Sincerely,Hotel Manager

10/10 Excelente

Norman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La Quinta is always good. And I prefer interior halls. Nice n quiet
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 8 may. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us at La Quinta. We're glad our interior halls provided the quiet atmosphere you prefer. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Bueno

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed in a suite. Very nice clean room. Bed was comfortable. The inside of the property is well maintained. Negatives: hot water was an issue. Our TV remote would not work therefore the TV was useless. The front desk changed the batteries in it but it did not fix the problem. The free breakfast was terrible.
Se hospedó 4 noches en mayo de 2024
Respuesta de Hotel Manager, el 7 may. 2024
Dear Guest,Thank you for your feedback regarding your recent stay in our suite. We're delighted to hear that you found the room clean and comfortable and that you appreciated the well-maintained property. However, we apologize for the issues you encountered with the hot water, TV remote, and the breakfast. Your comments are valuable to us, and we will address these issues promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Bueno

Christopher, Kingsport

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Overall the property was good, but when the sign out front says "Brand New Rooms" you expect that the room you stay in will be "brand new". Our room definitely could not be described as brand new. The carpet in the entry was threadbare. There was a coating of rust on some of the surfaces and the air conditioner unit filter may need to be cleaned. Also, we were able to hear the next door guest's alarm going off at 4:00 in the morning continuously for about an hour. Finally had to get up and actually go to the front desk to complain because the phone in the room didn't work. However, the bed was comfortable and the breakfast was excellent.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 3 may. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found the property overall good and enjoyed the comfortable bed and excellent breakfast. We apologize for any inconvenience caused by the room not meeting your expectations regarding cleanliness and maintenance issues. We'll address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Manager

6/10 Aceptable

Amanda

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
Pool not open which was a bummer. The air filter in the room seems to not have been cleaned in the last five years but over all the room was clean and the stay for over night was comfortable enough
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 30 abr. 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the pool closure and the condition of the air filter in your room. Your comments will be shared with our team to ensure improvements are made.We're glad to hear that overall your stay was comfortable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room smelled fresh and new - no trace of smoke, or cleaned out smoke. Pillows were standard lumpy low grade.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 24 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the room fresh and free of smoke odor. Your comment about the pillows is duly noted, and we'll look into ways to improve our bedding options for a more comfortable stay. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Leah

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 10 may. 2024
Dear Leah,We're sorry to hear that your experience with us did not meet your expectations. Your feedback is valuable, and we would like to learn more about what went wrong during your stay. Please reach out to us directly so we can address your concerns and work towards making improvements.Sincerely,Hotel Manager

10/10 Excelente

David

Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 9 may. 2024
Dear David,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bueno

Nancy

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Absolutely the worst chemical smell and stench that’s ever been in a room. The carpet is shredded and it’s just a disgusting place
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 16 abr. 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay with us. Your feedback regarding the chemical smell and the condition of the carpet is concerning, and we take it very seriously. Rest assured, we will address these issues immediately to ensure a more comfortable and pleasant stay for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 Excelente

Kristi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 16 abr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel nice and clean. Providing a comfortable and welcoming environment is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

6/10 Aceptable

Susana

Viaje familiar
Le gustó: Servicio y personal
The breakfast attendant was so nice
Respuesta de Bradley, el 8 abr. 2024
I will be passing this message on to our attendant whom I am sure will be thrilled to hear the news. Thank you for taking the time to let us know. Have a great week!

10/10 Excelente

Pamela, Lombard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was short but facilities were clean and staff friendly
Se hospedó 1 noche en abril de 2024
Respuesta de Bradley, el 8 abr. 2024
Thank you for taking the time to share your experience. So happy to hear you enjoyed your stay. See you soon!

2/10 Terrible

Howard

No le gustó: Limpieza y condiciones de la propiedad
Respuesta de Bradley, el 8 abr. 2024
Thank you for taking the time to share your experience. We are sincerely sorry your stay did not meet expectations.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Entrance small and difficult
Se hospedó 2 noches en abril de 2024
Respuesta de Bradley, el 8 abr. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry you had issues entering the parking lot. We will look at methods to widen it beyond the two lanes. Thank you again for taking the time to share your experience.

6/10 Aceptable

Danielle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in and parking. I did not like my room was by the elevator and the walls were thin so I could constantly hear it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bradley, el 4 abr. 2024
Thank you for taking the time write and submit a review. We are sincerely sorry for the issue you encountered. We will continue to look into more solutions to nullify the noise. Thank you again for taking the time to share your experience. Have a great week!

10/10 Excelente

Drew

Viaje de negocios
Great stay
Se hospedó 1 noche en abril de 2024
Respuesta de Bradley, el 4 abr. 2024
Thank you for taking the time to share your experience. We are very pleased to hear you enjoyed your stay.

8/10 Bueno

Debra

Viaje familiar
Get hotel and clean!
Se hospedó 1 noche en marzo de 2024
Respuesta de Bradley, el 29 mar. 2024
Thank you for taking the time to write and submit a review. We are very happy to hear you enjoyed your stay with us. Hope to see you again soon!

8/10 Bueno

Garland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Bradley, el 25 mar. 2024
Thank you for taking the time to share your experience.

6/10 Aceptable

Lori

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de Bradley, el 22 mar. 2024
Thank you for taking the time to share your experience.

10/10 Excelente

Kristi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Bradley, el 18 mar. 2024
Thank you for taking the time to share your experience.

8/10 Bueno

Charles

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
None
Se hospedó 1 noche en marzo de 2024
Respuesta de Bradley, el 18 mar. 2024
Thank you for taking the time to share your experience.

10/10 Excelente

Bethany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The shower was amazing. great water pressure and the dove shampoo and conditioner smelled good. just 2 things that could improve. breakfast needs more gluten free options. maybe a rice based cereal and eggs. and the ice machine on the second floor was out of order. other than that i fully recommend this place.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bradley, el 4 mar. 2024
Thank you for taking the time to write and submit a review. I will look into the other breakfast options you gave and see what we can add. Thank you again for taking the time to share your experience and helpful suggestions. Hope to see you again soon!

6/10 Aceptable

Raymond, Monroe

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
I typically use another brand and this hotel didn’t change my mind and made me regret my choice…
Se hospedó 1 noche en febrero de 2024
Respuesta de Bradley, el 19 feb. 2024
Thank you for taking the time to share your experience. We are sincerely sorry your stay feel below expectations.

2/10 Terrible

David

No le gustó: Limpieza y condiciones de la propiedad
Very dirty grungy and smelled musty. We refused to stay and were fortunate to get a refund.
Se hospedó 3 noches en febrero de 2024
Respuesta de Bradley, el 19 feb. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

8/10 Bueno

Robert

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Bradley, el 2 feb. 2024
Thank you for taking the time to share your experience.

4/10 Malo

Jean-Francois

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Les photos sur le site son beaucoup mieux que la réalité. Je ne retournerai pas à cet hôtel.
Se hospedó 1 noche en enero de 2024
Respuesta de Bradley, el 2 feb. 2024
I am very sorry for the issues you encountered. Please allow me to express my sincerest apologies. We hope one day to get another opportunity to impress you on your future travels.

4/10 Malo

Guy

Viaje de negocios, Viaje en pareja
Bathroom in poor condition . Loose and missing floor grout. Cracked and chipped tile, risk of lacerations to bottom of feet. Tub spout/shower diverter not working, paint peeling on the ceiling, exhaust fan not working, poor drainage in tub and sink, badly cracked shower wall. We need to stay an additional 2 days but moved to another hotel.
Se hospedó 3 noches en enero de 2024
Respuesta de Bradley, el 22 ene. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry for the issues you encountered during your stay. I will be passing this review on to maintenance to ensure these items are taken care of. Thank you again for taking the time to share your experience.

10/10 Excelente

Melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, quality stay. Good price. Great location. Service was nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Bradley, el 15 ene. 2024
Thank you for taking the time to submit a review.

4/10 Malo

Nancy

Viaje de negocios
Se hospedó 4 noches en enero de 2024
Respuesta de Bradley, el 15 ene. 2024
Thank you for taking the time to submit a review. We are sincerely sorry your stay feel short of expectations. We hope to one day have the opportunity to impress you during your future travels.

8/10 Bueno

John

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Bradley, el 12 ene. 2024
Thank you for taking the time to submit a review.

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and peaceful hotel. Accommodating and friendly staff. We enjoyed our stay very much. The only thing I would change is adding an exhaust fan to the bathroom. Also, the bathroom vent needs to be dusted. Otherwise, we plan to return to La Quinta next year!
Se hospedó 5 noches en enero de 2024
Respuesta de Bradley, el 12 ene. 2024
Thank you for taking the time to share your experience Donna. I have share this review with our maintenance team to ensure this item is repaired. Thank you again for taking the time to write and submit a review. We truly appreciate it!

10/10 Excelente

Donald, Frisco

Viaje con mascota
Le gustó: Servicios
Solid
Se hospedó 1 noche en enero de 2024
Respuesta de Bradley, el 12 ene. 2024
Thank you for taking the time to write and submit a review.

8/10 Bueno

Kim

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was convenient and nice for the price!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bradley, el 12 ene. 2024
Thank you for taking the time to share your experience!

10/10 Excelente

Jacob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay, good amenities and friendly staff.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bradley, el 12 ene. 2024
Thank you for taking the time to share your experience.

6/10 Aceptable

James

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hot water mixing valve was not working properly. Water would change temperature radically from ok to scalding hot without changing the valve.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bradley, el 19 feb. 2024
Thank you for taking the time to write and submit a review. We are sincerely sorry your stay fell below expectations.

6/10 Aceptable

Ibrahim

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The hotel itself has had water damage. Our room had a visible giant spot over the bed that they did not try to blend with the rest of the ceiling. The headboard wasn’t clean and had some sort of water/grease marks and the shower tub water faucet was coming out of the socket and needed to be caulked (same with the toilet water connection). There were some dark spots in the shower area up top that seemed questionable like black mold, but I didn’t check it more. Our sink came out with brown water when we first tried to wash our hands but it returned to normal after a bit. Overall, staff were nice and helpful, but the rooms need better long term maintenance as the price to stay here isn’t on the lowest end and we have stayed at cheaper places that were cleaner and better maintained.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Wilbert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Gumesindo

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Jessica

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Meh
The bed was awful, both of us work up with backaches and had to sleep on the couch which was also not comfortable. The sink in the bathroom was filthy but the rest of the bathroom was clean. There were dead bugs in the windowsill behind the curtains.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Joseph

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Omonigho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

James

Viaje de negocios
Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Gregory

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

kimberlee

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It had easy access and was quiet. The parking was tight and unfortunately we had a trailer.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Juan

Respuesta de Bradley, el 19 feb. 2024
Thank you for taking the time to write and submit a review.

8/10 Bueno

Stephanie

Le gustó: Servicio y personal
Bad smell
The room had a bad smell. It still has old carpet in it. The mattress was hard & uncomfortable
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Karen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023