The property has the potential to be a 4/5 star property, however there were many things that left us with a bad taste in our mouth for Turnkey. We had to call them several times:
Once for a clogged toilet which I attempted to plunge myself and raw sewage came out of the sink and got all over me. They tried telling us someone came but the raw sewage remained in the sink, so we aren't convinced.
Multiple times regarding the cleanliness of the pool. As a pool owner who manages my own pool, I knew the pool needed chemicals(it was VERY cloudy) and it had sand all in it. Turnkey assured me they would send someone out the following morning(Tuesday) to vacuum but no one ever came. I called back and another person told me the pool gets cleaned on Wednesday, but of course it rained all day Wednesday, so no one came.
Once for the grill. When we uncovered and opened the grill, half of the grill burner covers were completely rusted and rotted. For this, they refunded us $60.
There was also mildew on the shower liner(such an easy thing to replace,)though no call was made for this.
All and all, we enjoyed our stay because we spent so much time at the beach. If the property management gets their crap together, this place has potential to be a gem. The decor is bright and fun, the beds were comfy, and the outdoor area downstairs is a great outdoor space for the whole family. All of the things I've mentioned above are things that guest expect to be in good working condition when dropping hard earned money on a vacation As it stands, we will never rent from a place that uses Turnkey as a property management company again. They are nothing more than lip service.
Sincerely,
Team Gagliano