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Opiniones de Hilton Orange County/Costa Mesa

3.5 out of 5
Hilton Orange County/Costa Mesa
3050 Bristol St, Costa Mesa, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 493 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 176 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 118 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 99 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 116 de 1002 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mario

Muy bien
Se hospedó 1 noche en enero de 2024
Respuesta de Rooms Coordinator, el 23 ene. 2024
Thank you for sharing information on your recent stay here are the Hilton Costa Mesa. We hope to see you again.

10/10 Excelente

Rocio Elena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The light bulb from the entrance in the room was out of order
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ariadna , el 7 sept. 2023
Hello Rocio,Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training if needed. Hilton Hotels values your patronage – we would like to keep you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the near future

10/10 Excelente

Veronica

Se hospedó 4 noches en julio de 2023
Respuesta de Ariadna , el 9 ago. 2023
Hello Veronica, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking and hope to see you back in the near future.

10/10 Excelente

Angel

Viaje familiar
Le gustó: Limpieza
Exelent
Se hospedó 1 noche en junio de 2023
Respuesta de Ariadna , el 28 jun. 2023
Hello Angel, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking and hope to see you back in our hotel in the near future.

4/10 Malo

Mariela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
ME COBRARON 2 VECES EXTRA LA HABITACIÓN, TENGAN CUIDADO CON EXPEDIDA Y EL BANCO 😭
Se hospedó 2 noches en abril de 2023
Respuesta de Ariadna , el 4 may. 2023
Dear Mariela, Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training if needed. Hilton Hotels values your patronage – we would like to keep you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the near future

8/10 Bueno

Eric Nahu

Se hospedó 1 noche en abril de 2023
Respuesta de Ariadna , el 4 may. 2023
Dear Eric, Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training if needed. Hilton Hotels values your patronage – we would like to keep you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the near future

8/10 Bueno

juan m

10/10 Excelente

Carmen

Viaje en grupo
Le gustó: Servicio y personal y servicios
Jesse el recepcionista es un exelente empleado exelente actitud
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ariadna , el 26 sept. 2022
Dear Carmen,We thank you for providing your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking and hope to see you back in our hotel in the near future.

10/10 Excelente

Francisco

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excelente
Se hospedó 4 noches en agosto de 2022
Respuesta de Ariadna , el 29 ago. 2022
Dear Francisco, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking and hope to see you back in our hotel in the near future.

10/10 Excelente

David

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Muy excelente
Muy bonito
Se hospedó 1 noche en agosto de 2022
Respuesta de Ariadna , el 24 ago. 2022
Hola David,Le agradecemos por proporcionar sus comentarios positivos. Nos complace saber que encontró el Hilton Costa Mesa de su agrado y esperamos verlo nuevamente en nuestro hotel en un futuro cercano.

8/10 Bueno

Alfredo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en agosto de 2022

8/10 Bueno

Javier

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio
Se hospedó 4 noches en marzo de 2022
Respuesta de Hotel Management , el 14 mar. 2022
Querido Javier, Muchas gracias por tus lindos comentarios sobre la limpieza. Nuestro equipo de Housekeeping hace un exelente trabajo. Muchas gracias y esperamos verte de nuevo.

10/10 Excelente

jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2021

10/10 Excelente

Bárbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio amabilidad y
Se hospedó 2 noches en diciembre de 2021
Respuesta de Hotel Management , el 10 ene. 2022
Querida Barbara, Muchas gracias por tus palabras. Me da gusto escuchar que todo fue de tu agrado. Esperamos verte pronto de nuevo. Saludos de la familia Hilton.

8/10 Bueno

ANDRES

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel agradable.
Buen hotel, cómodo y amplio. El personal muy amable. Aunque las instalaciones dan la sensación de que ya le hace falta una renovación, aún así, la relación costo-beneficio es buena. La zona es muy segura. Definitivamente buena opción.
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

silvia

Viaje con mascota, Viaje familiar
No le gustó: Limpieza
Nada, carísimo para el servicio que dan
Se hospedó 2 noches en octubre de 2021
Respuesta de Hotel Management , el 17 nov. 2021
Dear Silvia, We are very sorry we felt short on our promise to provide excellent customer service. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness.

2/10 Terrible

Jorge luis

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Irene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoy staying at this Hilton. Rooms are comfortable. Dining options are great. This property has a pizza oven and has a variety of food options. Food is good. The bar and dining area is very nice. Good service. We stay here as often as possible when in the area.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Thank you for being our guest. We hope to see you again soon.

6/10 Aceptable

Satoshi

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 23 may. 2024
Thank you for being our guest this month. We regret we did not meet your expectations. We hope you will give us another chance to show you the True Hilton way

10/10 Excelente

Anna, Santa ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en mayo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 23 may. 2024
Thank you for taking the time to share your experience with us. We love seeing our guests smile. We look forward to seeing you again in the near future

4/10 Malo

masaki

Le gustó: Limpieza
Se hospedó 5 noches en abril de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Thank you for taking the time to share your experience with us. I regret that we failed to meet your expectations. Please give us opportunity in the future to show the True Hilton way

10/10 Excelente

Mark Wayne, Howe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was just what i needed. I will stay there next trip to Costa Mesa.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Thank you, Mark. We especially appreciate our returning guests.

10/10 Excelente

Maria Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Relaxing, friendly staff...I like the bed most, I sleep well.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Thank you Maria, we love making our guest happy. Thank you for taking the time to share your experience.We hope to see you again.

6/10 Aceptable

Fazel, Saratoga

Viaje familiar
We had stayed in this property many years ago. We decided that my wife and my son would stay here for a couple of nights before joining us on a college campus visit. when they arrived, they were given a room that was near swimming pool generators/water treatment/etc. and room was extremely noisy. My wife called reception and asked to get a different room, the lady said no way. My wife went downstairs again and there was some other gentleman at the desk, my wife asked for a different room and the gentleman gladly obliged and gave her a different room. She was happy with the new room. Later she told me that the hotel has run down a lot since we stayed there last time (years ago), that there have been no updates to things there, and hotel looks outdated and old everywhere. I don't think we will stay in this hotel again (which sucks because this is my favorite location, near everything for us.)
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Fazel, Thank you for taking the time to share your experience with we regret that we failed to exceed your expectations. There are upgrades in the process. We hope in the future we get a chance to show you the True Hilton Experience.

4/10 Malo

Jennifer

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Power washed the front drive at 9pm at night. Couldn’t sleep and had very early meeting. Main areas are nice. Rooms are terrible, old dark and musty.
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Jennifer, thank you for taking the time to share your experience with us. We regret that it was less that positive. Management has taken your comments seriously and has alerted the scheduling of such services. we are excited about the upgrades that have begun. Right now, it is infrastructure improvements. the rooms will come in the future.

10/10 Excelente

Edward

Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Thank you for being our guest and taking the time let us know ou enjoyed your stay. We hope to see you again.

10/10 Excelente

Samantha, Vancouver

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful customer service!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yukkuen

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Parking was crowded and a bit flooded.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Yukkuen, thank you for taking the time to share your experience here at the Hilton Costa Mesa. The March rains did create some challenges. We hope to see you again and earn the 5 out of 5

10/10 Excelente

Yasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable bedding, great staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Yashia, thank you for taking the time to share your experience with us during your March stay. We look forward to having you back.

2/10 Terrible

jesus, arvada

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I highly don’t recommend I left some boots and they went to go clean my room next thing I find out my boots were gone so don’t leave nothing behind or else it’ll get stolen
Se hospedó 3 noches en marzo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
thank you for taking the time to share your thoughts with us. Please note that all incidences for loss are thoroughly investigated. It is unfortunate your books were not located.

10/10 Excelente

Juliana

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Augustine Buelna,

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

kristen

Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 23 may. 2024
Kristen,Thank you for taking the time to share your experience with us during your April stay here at the Hilton Costa Mesa. We regret to that we failed to meet your expectations. We hope we will get another opportunity to show you the True Hilton Way

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/a
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Ashley

Se hospedó 2 noches en enero de 2024
Respuesta de Hilton Costa Mesa Rooms Coordinator, el 21 may. 2024
Ashely, thank you for your feedback regarding your March stay with us. We hope to see you again and earn the 5 out of 5 rating.

10/10 Excelente

Sarah

Le gustó: Servicio y personal y condiciones de la propiedad
There was fecal matter in the toilet in my room. Some areas of the parking garage were flooded. Other than that, all seemed great!
Se hospedó 1 noche en marzo de 2024
Respuesta de Rooms Coordinator, el 7 mar. 2024
Thank you for taking the time to share your experience with us. My apologies for the issue you encountered. I hope you will come back again and let us show you the true Hilton Way.

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Rooms Coordinator, el 22 feb. 2024
Thank you for taking the time to share your experience with us. We love to see our guest enjoy their stay. We look forward to having your our guest again.

8/10 Bueno

Deny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Rooms Coordinator, el 21 feb. 2024
Thank you taking the time to share your comments on your recent stay. We are glad you enjoyed your stay. We look forward to seeing you again, and this time will make it a 5 out 5 experience.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Rooms Coordinator, el 13 feb. 2024
Thank you for taking the time to let us know that you had a great stay. We work hard to make every guest feel special. So it's great when we get the feedback. We hope when your travels bring you back to Costa Mesa you will be our guest again.

10/10 Excelente

Enrique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Rooms Coordinator, el 12 feb. 2024
Thank you for taking the time to provide feedback. We love to hear we exceeded your expectations. We look forward to having you back.

10/10 Excelente

Ariston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall nice hotel to stay
Se hospedó 2 noches en febrero de 2024
Respuesta de Rooms Coordinator, el 7 feb. 2024
Ariston, Thank you for the positive feedback. We hope to have you as our guest again soon.

10/10 Excelente

Bailee

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay!
Se hospedó 3 noches en febrero de 2024
Respuesta de Rooms Coordinator, el 7 feb. 2024
Thank you for the positive feedback. Our mission is to make every stay the best. We hope to have you as our guest again in the future.

8/10 Bueno

Dennis, Washougal

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The parking situation is inconvenient and expensive.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rooms Coordinator, el 5 feb. 2024
Thank you for your feedback. This information will be shared with the management Team.

4/10 Malo

Marisol

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Rooms Coordinator, el 6 feb. 2024
Thank you for taking the time to share your experience. Management takes all input positive and negative as training opportunities. We hope you will be our guest again, and let us show you the Hilton WOW.

10/10 Excelente

Melinda

Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

CHAU

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will not stay here again.
booked under hotels.com and found it went through expedia. wanted to avoid booking through expedia and hotel staff did not know why. asked for hotel fee paid and staff didn't know or provide receipt. needed for expense. was giving room right by elevator. asked for away from elevator. had to walk through parking lot to get to hotel to get to room on 3rd floor. parked on top floor. inconvenient. parking was expensive. was not told of parking fee.
Se hospedó 1 noche en enero de 2024
Respuesta de Rooms Coordinator, el 5 feb. 2024
Thank you for your feedback.

10/10 Excelente

Jen

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Rooms Coordinator, el 5 feb. 2024
Jen.Thank for sharing the positive feedback. We live to make our guest smile. We hope to see you again in the future.

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel. Close to everything. Beautiful lobby
Se hospedó 3 noches en enero de 2024
Respuesta de Rooms Coordinator, el 5 feb. 2024
Thank you Kathleen, we hope you be our guest again soon.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Rooms Coordinator, el 5 feb. 2024
Thank you for your feedback.

6/10 Aceptable

Trevor James

Se hospedó 4 noches en enero de 2024
Respuesta de Rooms Coordinator, el 23 ene. 2024
Thank you for taking the time to share your experience during your recent stay with us at the Hilton Costa Mesa. We hope you will in the future give us the opportunity to ensure you have a 5 out of 5 level stay