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Opiniones de Best Western The Westerly Hotel

3 out of 5
Best Western The Westerly Hotel
1590 Cliffe Ave, Courtenay, BC

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 280 de 790 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 331 de 790 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 122 de 790 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 790 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 790 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Michael

Viaje en pareja
Good location
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
Thank you for your rating Michael. We hope you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Lloyd, Powell River

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
quit and execellant staff
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
Thank you for your feedback, Lloyd. We are delighted to hear you enjoyed your stay!

10/10 Excelente

Elizabeth, Kitimat

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 16 abr. 2024
Thank you for leaving us your rating, Elizabeth! We are so glad that you enjoyed your stay with us.

8/10 Bueno

Beverie

Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 30 abr. 2024
Thank you for your rating, Beverie. We hope you enjoyed your stay!

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was exactly what a Best Western Hotel should be like!
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk, el 9 abr. 2024
Thank you for your feedback, James. We are so glad you enjoyed your stay with us!!

10/10 Excelente

Joel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff. Nearby construction. We'll stay again
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 27 mar. 2024
Thank you for taking the time to leave us a review Joel. We are so glad that you enjoyed your stay!

6/10 Aceptable

Kelly

No le gustó: Servicios y condiciones de la propiedad
I had to leave this hotel without a refund because it was not safe, it stunk, and there were drunk people and prostitution staying there. My daughter was very scared.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 26 mar. 2024
Hi Kelly. First let me offer apologies for any discomfort you experienced with the person you encountered on the property. As I understand it, we moved you to the main building to try and accommodate but this didn't help. Unfortunately there are not many other options available to us, especially in the case of a pre-paid reservation with a 3rd party. We do hope you will give us another opportunity in the future.

10/10 Excelente

Linda, Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is very friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 23 mar. 2024
Thank you for your rating Linda, we are so glad to hear your enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Ruby

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 12 mar. 2024
Thank you for your review Ruby. We are so glad you enjoyed your stay!

8/10 Bueno

Jayson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 12 mar. 2024
Thank you for leaving us a rating, Jayson. We hope you enjoyed your stay with us!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 11 mar. 2024
Thank you for your rating, David. We are so glad you enjoyed your stay!

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 11 mar. 2024
Thank you for leaving us a rating Kevin, we hope you enjoyed your stay with us!

2/10 Terrible

Rob

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Everyone on our team was quoted and paid a rate $80 per night cheaper than us. We argued for the same rate directly with the hotel but they told us we were paying the same as everyone else. Discussed it again during our stay. Told us nothing could be done. We won’t be back.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 6 mar. 2024
Hi Rob,Thank you for taking the time to leave us your feedback. I'm unsure what team you were with, but rates booked through 3rd party sites are fixed and the hotel is not permitted to adjust them. We are able to be much more flexible with hotel direct reservations.

10/10 Excelente

Rob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 6 mar. 2024
Thank you for your rating, Rob! We hope you enjoyed your stay with us!

6/10 Aceptable

Bailey

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The heating/cooling unit in the room was VERY loud, and woke us up a lot
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 25 feb. 2024
Thank you for your feedback Bailey. We do apologize for any inconvenience with the heater in your room. We will follow up with Maintenance to have that looked at.

10/10 Excelente

Rhonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 24 feb. 2024
Thank you for your feedback, Rhonda! We are glad you enjoyed your stay with us!

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk, el 22 feb. 2024
Thank you for your review Timothy. We hope you enjoyed your stay with us!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel. Very nice staff. I would go there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 2 feb. 2024
Thank you for your review John. We look forward to seeing you again in the future!

10/10 Excelente

Bill

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 2 feb. 2024
Thank you for your review, Bill. We are glad you enjoyed your stay with us and we hope to see you again soon!

4/10 Malo

Glena

No le gustó: Servicio y personal
the halls smelled dirty and hall carpets were terribly worn. At breakfast the waitress was overwhelmed and people had to wait for tables to be cleaned, plates, silverware and for the food to be refilled.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 30 ene. 2024
Thank you for your feedback Glena. We apologize for the longer than usual wait times during your stay and hope you will give us another opportunity to serve you better in the future.

6/10 Aceptable

Catherine

Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk, el 23 mar. 2024
Thank you for leaving us a rating Catherine. We apologize that your stay was not more enjoyable and do hope you will give us another opportunity to serve you better in the future.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place and the staff were wonderful
Se hospedó 3 noches en enero de 2024
Respuesta de Front Desk, el 2 feb. 2024
Thank you for your review, John. We are so glad to hear you had such pleasant interactions with our team and hope to see you again!

8/10 Bueno

Olivier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The insulation could be improved but bed was very comfy and location is very central.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 27 ene. 2024
Thank you for your review Olivier! We hope you enjoyed your stay with us!

4/10 Malo

Manon

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Displeasing things in no particular order: -getting a room in a different building than the main hotel so you have to walk out in the rain to get to the services -cold shower because there’s no hot water -Wifi disappearing at 1am -no flexibility for a late checkout -morning wake up call that wasn’t requested
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 23 ene. 2024
Thank you for taking the time to leave us your review. We do apologize for the issue with the hot water. We unfortunately had an issue with the boiler that took some time to repair. We do offer a 12:00 check-out when our housekeeping team can manage it. I do apologize if we were unable to accommodate one for you.

6/10 Aceptable

Bradley

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 16 ene. 2024
Thank you for leaving us your rating Bradley. We hope you enjoyed your stay with us.

6/10 Aceptable

Ross

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The pool is out of commission. The hotel staff is good. The hotel could use a facelift.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 16 ene. 2024
Thank you for your feedback, Ross. We hope you enjoyed your stay with us.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 16 ene. 2024
Thank you for leaving us your rating. We hope you enjoyed your stay!

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 2 feb. 2024
Thank you for leaving us a rating, Michael. We are so glad you enjoyed your stay!

8/10 Bueno

Leslie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 12 ene. 2024
Thank you for leaving us a rating, Leslie. We hope you enjoyed your stay!

10/10 Excelente

KIMBERLY

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 2 feb. 2024
Thank you for your rating, Kimberly. We are delighted you enjoyed your stay with us!

6/10 Aceptable

Boycie

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 11 ene. 2024
Thank you for leaving us your rating. We hope you enjoyed your stay with us.

10/10 Excelente

Anthonet

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 10 ene. 2024
Thank you for your rating! We hope you enjoyed your stay!

10/10 Excelente

Lauri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean quiet room. Breakfast was excellent.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 10 ene. 2024
Thank you for your feedback Lauri. We're glad you enjoyed our breakfast buffet and hope to see you again soon!

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 1 ene. 2024
Thank you for your rating William. We hope you enjoyed your stay with us.

10/10 Excelente

Jim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Construction adjacent to property.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 1 ene. 2024
Thank you for leaving us your rating, Jim. We hope that the nearby construction was not too disturbing to your stay!

8/10 Bueno

Gordon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room and facilities were very nice and clean and the service was good. During the night at around 2 pm young adults were racing around the parking and screaming and yelling for over an hour disturbing our sleep. Night person said he didn't hear anything.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 1 ene. 2024
Thank you for your review, Gordon! I do apologies for any disturbance you experienced and will follow up with our night staff on dealing with these issues.

8/10 Bueno

Shaun

Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 29 dic. 2023
Thank you for your review Shaun. We hope to see you again!

10/10 Excelente

Michael

Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 29 dic. 2023
Thank you for your rating Michael, we hope you enjoyed your stay and hope to see you again!

10/10 Excelente

Tracy, Victoria

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great place to stay for our couple days in the area, Lots of shopping and restaurants in the area, Room was spacious but the carpets did have some stains, The free breakfast buffet was great’
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 22 dic. 2023
Thank you for leaving us your review, Tracy! We are glad to hear you enjoyed our breakfast buffet and look forward to having you with us again!

10/10 Excelente

Charlotte

Viaje en pareja
Le gustó: Condiciones de la propiedad
The staff were very friendly and helpful and the room was perfect. It’s a wonderful place to stay.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Douglas

Viaje de negocios, Viaje en pareja
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 12 dic. 2023
Thank you for leaving us a rating, Douglas. We are glad you enjoyed your stay and hope to have you with us again!

10/10 Excelente

roy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 8 dic. 2023
Thank you for your review Roy. We are glad that you enjoyed your stay and hope to see you again!

10/10 Excelente

Punita

Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 29 dic. 2023
Thank you for your rating Punita, we hope you enjoyed your stay!

10/10 Excelente

Chad

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk, el 5 dic. 2023
Thank you for taking the time to leave us your review, Chad! We are glad that you enjoyed your stay and hope to see you again soon!

8/10 Bueno

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel does not show up properly on maps or google and signage is minimal. Difficult to get to. Elevator was not working. Staff were very nice and great breakfast included.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk, el 28 nov. 2023
Thank you for your review, Cynthia. We do apologize for the difficulty with Google Maps and the inconvenience of the elevator being out of service. We are glad that you enjoyed our breakfast buffet and hope to see you again!

6/10 Aceptable

Tait

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk, el 16 dic. 2023
Thank you for your review. We hope you enjoyed your stay with us.

8/10 Bueno

Doug

Viaje en pareja
Our 2 night stay was pleasant, the rooms were very well kept, beds and pillows were excellent. Staff was good and we enjoyed the complimentary continental breakfast. It was above average for what they offered. The layout of the hotel was like navigating a maze though. The elevator was out of service, not a big deal but it meant figuring your way around staircases and doorways to get to your rooms, trust me, it was interesting. All in all? Good stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk, el 4 nov. 2023
Thank you for your feedback Doug. We do apologize for the inconvenience of the elevator being out of service, but are glad to hear the rest of your stay was enjoyable!

8/10 Bueno

Pamela

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk, el 4 nov. 2023
Thank you for your rating, Pamela. We are glad that you enjoyed your stay!

8/10 Bueno

Valencia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When checking in we explained that my boyfriend was in town for major surgery at the Comox Hospital and requested a room close to the elevator. We were given a room on the ground floor that was easily accessible. We were pleased with this until the next day; the room was at the back across the alley from a construction site. It was noisy all day and not at all restful. The day of the operation I arrived back at the hotel at 8:30 in the evening and could not find a parking spot. I pulled into the check-in zone and went to speak to the desk clerk. I was told that there was a tournament in progress and they took up all the parking but it would be done around 9:30. I was offered no alternative (or apology). When I asked for an alternative, the desk clerk asked if I had checked the side for parking; there was no parking at the side. I felt like I was just expected to come back in a hour. I was exhausted and extremely disappointed with this situation.
Se hospedó 3 noches en octubre de 2023
Respuesta de Front Desk, el 1 nov. 2023
Thank you for your feedback, Valencia. I am glad to hear that we were able to find an easily accessible room and do apologize for the lack of parking. There are times when it is very difficult to find a spot, and we do our best to mitigate this when we can.

10/10 Excelente

Corinna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quite helpful
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 31 oct. 2023
Thank you for your feedback, Corinna! We are glad you enjoyed your stay!