Exterior

Opiniones de Red Roof Inn Crossville

2 out of 5
Red Roof Inn Crossville
105 Executive Drive, Crossville, TN

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 110 de 446 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 98 de 446 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 88 de 446 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 77 de 446 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 73 de 446 opiniones" "

6.8/10

Limpieza

7.2/10

Servicio y personal

5.8/10

Servicios

6.4/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Everth antonio

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Everth antonio, We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Maria

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 9 nov. 2023
Hello Maria,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a wonderful stay! Your satisfaction is our top priority, and we are glad to have met your expectations. Our team takes great pride in providing exceptional service and ensuring a comfortable stay for all our guests. We appreciate your kind feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

Héctor

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2020

4/10 Malo

Layla

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Seems unsafe to be around. Pool is really dirty, half drained and it’s green, the tarp is collapsed ontop of it and it does have frogs in it. Our bathroom light doesn’t even work. Smells like someone had smoked in it. Only of convenience was the staff was nice and they don’t have a pet deposit. The area seems well surveillanced but I still dont feel safe. Our airbnb for our honey moon is cheaper and nicer than this. The pictures online make it seem nicer than it is. But it really isn’t a great place to be.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Layla, We appreciate your detailed feedback and are sorry to hear this was your experience. Your concerns will be shared with the relevant teams for further review. If you wish to discuss your stay further, please feel free to reach out to our management team. We aim to continuously improve our services and appreciate your input.

2/10 Terrible

Cheryl

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed at this location a few times. This time was a completely different experience. I was told they now need a $100 cash deposit for incidentals. I had also spoke with a gentleman early that morning and asked him if they do late check outs. He said they did. It was 12 and he took my room number. 11:15 one of the front office ladies comes banging on the door. I explain that we were told we can stay until 12 and she got extremely rude. Wanting to know why we need a late check out. She kept yelling until I said we are leaving. The chair in the room had child drawings in pen on it. The floor felt like it was barely holding on. There must have been water damage in that room and it was never repaired properly. I will not be staying at this location again. The door doesn't shut completely so you could feel the cold air coming in and here the highway.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Cheryl, We appreciate your loyalty as a repeat guest and are sorry to hear about your recent experience. Please note that our hotel policy requires a deposit for incidentals. We regret any miscommunication regarding late check-outs and apologize for any inconvenience caused. Your feedback regarding the room condition has been noted for our improvement. We apologize for the issue with the room door and noise disturbances. We value your feedback and will address these concerns accordingly.

10/10 Excelente

Louise, Toledo

Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 7 abr. 2024
Hello Louise, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CROSSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Bailey

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Area around the hotel felt sketchy and the worker at the front desk wasn’t pleasant to deal with. Ended up going somewhere else without getting our money back.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chirell RediResponse Specialist, el 17 mar. 2024
Dear Bailey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Crossville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with poor customer service and the location not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

4/10 Malo

Anthony

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I always stay at red roof inns because of their generous pet policy while traveling as I have two labs. And the rooms are generally really clean for this price range. The rooms looked good, but the beds were nearly twin size and very squeaky. The AC smelled like urine for some reason and the WiFi wouldn’t work. There was a coffee maker but it was unplugged with nowhere to plug it in. Definitely my least favorite Red Roof Inn. One good thing, however, is that they are directtv and good channels!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 2 mar. 2024
Hello Anthony, Thank you for choosing to stay with us and for sharing your experience. We appreciate your loyalty to Red Roof Inns and are glad you found the cleanliness and TV channels to your liking. Your feedback about the beds, AC, WiFi, and coffee maker will be shared with our team for review and improvement. We hope to have the opportunity to welcome you back in the future.

4/10 Malo

Denise

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Denise, We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your input and would like the opportunity to address any issues you encountered.

10/10 Excelente

Romy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tonight is a five star experience in Red Roof Crossville, TN!!! Tucson Red Roof was not a great experience, Days Inn in West Memphis was bad, so was the Super 8 in Mount Pleasant ! Moral of the story to all travellers, these franchises are owned and modernized independently:)
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 23 feb. 2024
Hello Romy,We appreciate you choosing our hotel for your stay and are thrilled to hear that you had a five-star experience with us in Crossville! Each franchise owner's commitment to quality can vary, so we always recommend researching individual locations before booking. Your feedback is valuable and we hope to welcome you back in the future.

10/10 Excelente

Rich

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Rich,Thank you so much for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

4/10 Malo

Carlos

No le gustó: Condiciones de la propiedad
The ice machine was broken and the 2 vending machines didn't work. Only a few of the light fixtures outside the room had covers and some covers hanging off. The toilet wouldn't flush and when I called the front desk they brought me a plunger which did not fix the problem. It wasn't stopped up it was the handle and when I called back she said she'd let someone know but no one ever came back. I stayed 3 nights and never received more towels or wash cloths. Front desk clerk was ok but it was a late check in so maybe he was just tired. Breakfast was limited but great coffee. Probably wouldn't stay again.
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 10 feb. 2024
Hello Carlos,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate you bringing these issues to our attention, and we will address them with the appropriate departments to ensure a better experience for future guests. We value your patronage and hope to have the opportunity to serve you better in the future.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
STAY AWAY FROM THIS ROWCH INFESTED PIG STY!
Had roaches, owner refused to do anything, food at breakfast was inedible several days during our 3 week stay there was no breakfast except for 3 hard pieces of bread, a bagel so hard you could use it as a hockey puck. He won't allow you to stay more then 4 weeks. I was in the lobby when owner told a young lady this is a hotel not a home you have to leave now! There are more people in this area then there is housing he should be glad people stayed at his roach motel. WOULDNT EVEN OFFER PARTIAL REFUND WHEN A COMPLAINT WAS MADE ABOUT ROACHES! Not did he offer to switch rooms when we went to us a plug in our room and sparks flew from outlet!
Se hospedó 4 noches en enero de 2024
Respuesta de Manager, el 10 feb. 2024
Dear Guest, We apologize for the inconveniences you encountered during your stay. We take all guest feedback seriously and appreciate you bringing these matters to our attention. We assure you that we prioritize the cleanliness and comfort of our guests, and we would have appreciated the opportunity to address any concerns in a timely manner. We regret that our breakfast options did not meet your expectations and will review this with our team. Thank you for providing details of your experience, which we will carefully investigate.

10/10 Excelente

Rich

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to rest
Rooms clean, rates were very reasonable and staff was polite.
Se hospedó 3 noches en febrero de 2024
Respuesta de Nishaye RediResponse Specialist, el 8 feb. 2024
Hello Rich, We appreciate your comments regarding your recent stay at the Red Roof Inn Crossville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very polite and you loved the cleanliness of our rooms, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Carole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing hotel that is affordable!
Se hospedó 6 noches en diciembre de 2023
Respuesta de LaTunde, Rediresponse Specialist, el 23 ene. 2024
Hello Carole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CROSSVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Carole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love love love this place!
We are staying here long term while we await our house being ready. The staff and service here is amazing. Clean rooms, very quiet and overall nice atmosphere. If I had one thing to complain about is they could improve on their breakfast. Not even butter for toast and bagels
Se hospedó 6 noches en enero de 2024
Respuesta de Manager, el 12 ene. 2024
Hello Carole,Thank you for choosing our hotel for your long-term stay. We're glad to hear that you appreciate our friendly staff, clean rooms, and peaceful atmosphere. We appreciate your feedback regarding breakfast and apologize for any inconvenience caused. We will certainly take your comments into consideration for future improvements.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 9 ene. 2024
Hello Robert,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello john,We are thrilled to hear that you had an excellent experience during your stay with us! Your satisfaction is our utmost priority and we are delighted that we were able to meet your expectations. We would be absolutely delighted to welcome you back to our hotel in the future. Please feel free to reach out to us if there is anything else we can assist you with.

2/10 Terrible

Denise

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were dirty and smelled! The sheets and towels had stains on them. When asked for cleaner sheets and towels they said they didn’t have any. When I asked for an extra pillow they said they didn’t have any. There was bug in the bathroom. Absolutely horrible! 0/10! I would avoid this place! I booked for 2 days and stayed less than 2 hours it was that bad!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 6 dic. 2023
Hello Denise, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excelente

Jan

Se hospedó 2 noches en noviembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 10 nov. 2023
Hello Jan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CROSSVILLE and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Binh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Binh,Thank you for your positive review! We are glad you enjoyed your stay with us. We hope to welcome you back soon.

4/10 Malo

Jason

No le gustó: Condiciones de la propiedad
This was not that expensive but it was still way too expensive for what we got. Very old property in dire need of a lot of remodeling. Outside entry to the rooms with lots of noisy people from businesses nearby. Mattresses were not very comfortable but then again everything was very old.
Respuesta de Manager, el 26 oct. 2023
Hello Jason, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will take it into consideration for future improvements.

4/10 Malo

Rachel, Las Vegas

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property needs considerable work. Very run down
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Rachel, We apologize for any inconveniences caused during your stay. We are constantly working to improve our property to provide a better experience for our guests. Thank you for your feedback.

6/10 Aceptable

Chris

Le gustó: Limpieza
Door let in cold air and noise.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello Chris, We apologize for the inconvenience caused by the cold air and noise from the door. Please be assured that we will address this issue promptly for a more comfortable stay in the future. Thank you for your feedback.

8/10 Bueno

Greg

Se hospedó 1 noche en octubre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 10 nov. 2023
Hello Greg, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CROSSVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Aceptable

TinaMarie, Riverton

Le gustó: Servicio y personal
No le gustó: Limpieza
I couldn't close the bathroom door and the bottom screws were missing from the door hinge. Other than that, the price was right and it was at least clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 19 oct. 2023
Hello TinaMarie, We apologize for any inconvenience caused. We will address the issue with the bathroom door immediately to ensure a comfortable stay for our future guests. Thank you for bringing this to our attention.

4/10 Malo

Lori

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 7 oct. 2023
Hello Lori,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfy bed!
King size bed was very comfortable! Room was clean and we were able to park right in front of it. The hotel is a little old but still in good condition. We would stay here again. It’s close to the highway and places to eat.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 1 oct. 2023
Hello William,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Malo

Ronald

Viaje en grupo
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Devorine Red Roof Management, el 29 sept. 2023
Thank you for rating your recent stay at Red Roof Inn Crossville, Ronald. It upsets me to know we let you down. I am sorry for your experience prompting a 2/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Devorine Red Roof Management, el 27 sept. 2023
Thank you for rating your recent stay, Mark. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Crossville. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Donna

No le gustó: Limpieza y servicio y personal
I was charged twice for the stay and was not able to get a refund.
Respuesta de Manager, el 28 sept. 2023
Hello Donna ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Bueno

Bridgit

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room for the price!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Bridgit,We appreciate the time you have taken to bring to our attention your feedback with regards to our price and also our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Aceptable

Starla

Viaje en pareja
No le gustó: Limpieza y servicio y personal
Well first of all why is the same hotel, same room twenty dollars more in one city than another 15 miles away? Doesn’t make sense to me, also the night check in lady is quiet rude and makes you feel like you’re not welcome to stay there. I doubt that I’ll stay here again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Starla ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

Roscoe

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Roscoe, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Rachel

No le gustó: Servicio y personal
When we got here to check in the manager was very rude after checking we got to our room and my 18-year-old daughter went into the bathroom sometime later to find open syringe Tops on the bathroom floor and on the bathtub
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 7 sept. 2023
Hello Rachel, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Malo

Kathy

No le gustó: Condiciones de la propiedad
During peek season and over 100 degrees heat index, I can believe their pool is closed. They do not let people know. You can hear the neighbors really well and the TV wouldn’t pick up a signal. Disappointed I paid this much for this room.
Se hospedó 1 noche en agosto de 2023
Respuesta de Xao RediResponse Specialist, el 28 ago. 2023
Dear Kathy,Thank you for sharing with us. The staff at the Red Roof Inn Crossville was saddened to see your 2/5 score. You indicated that the closed pool and the price not meeting your expectations, along with your other concerns hindered your expectations. Please accept our apologies.Guest feedback helps us to grow, so we would like to thank you for sharing with us. It would be our pleasure to host you again in the future so that we can improve the impression left with you.Best regards,XaoRediResponse Specialist

4/10 Malo

Renee

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The room was fairly clean other than a very moldy shower curtain. The bed was extremely firm and uncomfortable. The pillows were very cheap and uncomfortable. The grass areas around the property had a lot of trash. The location is convenient.
Se hospedó 4 noches en agosto de 2023
Respuesta de Tianna RediResponse Specialist, el 26 ago. 2023
Hello Renee,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Crossville. It's great to read that you were pleased with the convenience of our location. However, you mentioned that the bed, pillows and shower curtain was not to your liking. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I have shared your feedback with management to ensure that your concerns are addressed. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excelente

Sierra

Se hospedó 1 noche en agosto de 2023
Respuesta de Tianna RediResponse Specialist, el 22 ago. 2023
Hello Sierra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Crossville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

JENNIFER

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is below the standards of any hotel. The doors would not stay closed. In our goat room there was water all over the floor from the ac unit and a bandage stuff over the electrical outlets. I would not recommend or return.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 11 ago. 2023
Hello JENNIFER,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our outlets and your insights regarding our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excelente

Michella

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 31 ago. 2023
Hello Michella,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 Terrible

David

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1. Expedia over charged me, by more than $50.00 a night 2. Pool was closed, has been closed and will continue to be closed. 3. Dirty room, infested with ants and spiders. 4. They didn’t clean room. Didn’t make bed, or change towels for second night stay.
Se hospedó 2 noches en agosto de 2023
Respuesta de Nishaye Red Roof Management , el 9 ago. 2023
Dear David, I appreciate you sharing your feedback following your stay at the Red Roof Inn Crossville. I was saddened to read that your stay fell short of your expectations due to the possible uncleanliness of the room, the insects you reported and the pool being closed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist

4/10 Malo

Lee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Avoid this hotel
Initially, upon arrival, had to check in like I was in the hood via a security screen. This didn’t make me feel comfortable to begin with then I didn’t even get a hello I just got asked “ID” then shoved a piece of paper and said “fill this out” Once I got into the room, I found a stain on one of the beds and leaking faucet and stains on the floor under the AC unit and next to the bed the hotel management is well aware of this, as when I bought it to their attention when checking out They didn’t seem to really care regarding the sheets. I didn’t even get an apology.
Stain on bed
Stain on floor
Red residue stain under ac unit
Water stains on phone in the room
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 7 ago. 2023
Hello Lee,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excelente

Ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect Motel!
My family and I had an awesome stay at the Red Roof Inn, Crossville Tennessee. The rooms are very clean, comfortable, and quiet. Continental breakfast includes hard-boiled eggs, toast, cereal, bagels, etc. Awesome place to stay and we definitely plan to stay there again. Highly recommend it! Very up-to-date rooms with good Wi-Fi and USB ports everywhere for charging devices. Incredibly comfortable pillows and beds.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 27 jul. 2023
Hi Ryan,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations , breakfast and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

6/10 Aceptable

Danny

Viaje en pareja
No le gustó: Condiciones de la propiedad
No early check in lobby was closed
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 25 jul. 2023
Hello Danny, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location, courteous staff, clean room
Se hospedó 2 noches en julio de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 12 jul. 2023
It is so rewarding to read that you had a great stay with us, John. Thank you for your comments. You indicated that you were happy with our courteous staff and the convenience of our location, we’re proud to have achieved that with you. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excelente

Norma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 10 jul. 2023
Hello Norma,I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what were doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

8/10 Bueno

Norma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 10 jul. 2023
Hello Norma,Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience.I do hope that you will return to our hotel, or any other long term lodging locations in the future.Sincerely,Toni-AnnRediResponse Specialist

2/10 Terrible

Diana or William

Viaje familiar
No le gustó: Condiciones de la propiedad
Order a room for 3 people with two beds after a 11 hr. Drive at 77 years old had us down for one bed had to wait a hour for them to clean up a room. Pool was not running and I needed cleaned bad.we have stay there afew times as my son lives there. But never again.
Se hospedó 1 noche en julio de 2023
Respuesta de Tianna RediResponse Specialist, el 12 jul. 2023
Hello Diana,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Crossville. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. It's truly disheartening to read that your room was not available upon arrival. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.Thank you again for sharing your concerns and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

2/10 Terrible

Amber

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our rooms smelled like smoke, we got 1 pillow per bed , our tvs didn’t work and when we went to the office to have them fixed they never came down!
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 30 jun. 2023
Hello Amber, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Malo

Caitlin

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Unclean room
Great service but the room had greasy fingerprints a dead moth in the vanity holes in the shower and a used coffee pod in the machine. Mysterious phone call at 1:30 am will not come back
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 28 jun. 2023
Hello Caitlin, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.