Misleading Photos! Inaccurate Descriptions! This is the kind of VRBO stay that you hope not to have. READ THIS BEFORE BOOKING YOUR TRIP!
We had four families drive across the country to meet here for a week of fun and family reuniting. We were all very excited when we first saw the photos for this listing and we thought it would be the perfect place for our gathering for a week.
So we were very surprised upon arrival to find the place in total disarray. The pool area was a mess, The pool deck had not been swept in weeks, the pool water was dirty and the pool bottom was full of sand and hadn’t been vacuumed.
The outdoor tables were not wiped the outdoor furniture was full of bugs & the downstairs deck area was covered in dead bugs, stains and pools of dirty water.
We then entered the home to find that it had also not been swept, wiped, cleaned or mopped. The toilet paper wasn’t even replenished nor were the soap receptacles. There were dirty towels stuffed in the tops of closets and sinks had not been wiped. The Grill had not been cleaned in what looked like a decade, The floors were filthy not even swept and definitely not mopped and the dishes had a rancid smell.
We were extremely disappointed in the cleanliness of this home so I contacted the manager right away. The manager then proceeded to tell me that the cleaning crew had cleaned for five hours even though I sent her pictures of evidence of all of these things even the tables had not been wiped.
She then proceeded to try to make me feel like the bad guy by telling me that I was upset about some “crumbs” when it was clearly more than that, nearly every single room was extremely dirty. Me and my family spent three hours cleaning the first night we arrived and I demanded that we have our cleaning fee back and they did give us the cleaning fee refund, however, all the while still denying that there was an issue.
The windows of this house are all smudged and nasty as well as the walls and doors, the outside is in need of pressure washing there are dead bugs laying everywhere on the windows on the deck and on the downstairs deck.
We also had to clean the pool ourselves because our kids did not want to swim with all of the dead bugs. Manager promised us that a pool maintenance man was coming on Tuesday & he did come however he did not vacuum the pool!! All he did was clean out the filter and left.
Do not waste your hard earned money on this misleading house!
