Vista desde la propiedad

Opiniones de Da Nang Mikazuki Japanese Resorts & Spa

5 out of 5
Da Nang Mikazuki Japanese Resorts & Spa
Khu Du Lich Xuan Thieu, Phuong Hoa Hiep Nam, Quan Lien Chieu, Da Nang

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 220 de 305 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 53 de 305 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 305 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 305 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 305 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

9.4/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

lindy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have just returned from our family holiday at Da Nang Mikazuki resort and we had a brilliant time. We travelled with our 3 year old son, who absolutely loved the pirate ship/swimming pool. The Hinode Villa we had was spacious, extremely clean and more than accommodated for our family. We were greeted by Hoa who was our guest relation officer for the duration of our stay. She kept ensuring we had everything we needed, she was attentive, professional and informative! The staff at the blue restaurant was welcoming, always had a smile on their face and special mention to Khan and Phuong. Great service from all the staff at the restaurant, we could not fault anything! The food at the Blue restaurant was very fresh and brilliant selection for all age group. We also ate at the beach club and the food there was also very good and great that it was right next to the beach with an option for toddlers/kids to swim in the pool! I think this resort caters for all adults/kids and we just love the facilities at the hotel. The skypool is also a nice touch with amazing view! We just wish we stayed for longer!
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Ohkawara

ベッドメイキング後の布団の中から小さい飛ぶ虫が入っていたり、ボディーソープが使いかけだったり、ホテルのデポジット返金に、かなら待たされました。基本的にホテルの方の対応はとても丁寧だったので、残念です
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

MITSUTERU

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
家族連れで5泊しました。 高級ホテルであり、かなり良いです。 小学生の娘は大喜びでした。 ウォーターパークで遊ぶもよし、宿泊者限定の屋上プールもバー付きで良いです。 ダナン中心部からは離れて射ますが、タクシー(grabアプリ)で片道500-1000円くらいで行かれます。 コスパ素晴らしいホテルです。 朝食はバイキング方針ですが、うどんか蕎麦が毎日ローテーションで変わりますし、ご飯や味噌汁などの日本食もあるので、子連れには大助かりです。
Se hospedó 5 noches en abril de 2024

10/10 Excelente

TAKU

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

YOSHIAKI

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
朝食ブッフェは非常に良い、従業員、スタッフの応対も良く教育されている。少しダナン中心部より離れているので 現地ツアー参加時にホテル送迎の追加料金がかかった。 温泉に入るときの手順が解かりずらかった。
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Masahiro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
部屋は広く、従業員の方は丁寧に案内してくれてとてもよかった。 ただ日本人にとっては不思議な味がする朝食でした
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Hwee Bin

Viaje familiar
Le gustó: Limpieza y servicios
Beautiful hotel with gorgeous view, clean, staffs are friendly. I paid for a room with beautiful view with high price, however, the room was very hot with a temperature of 25 degrees cel. I call the reception to complain about it, they said they’ll adjust it at their end. At 12:00am, the room temperature was still high. I was awake all night without any sleep. The reception should have called me to find out if our air condition works but they did not. Will not stay in that hotel anymore and would not recommend to anyone.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

KENJI

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
子連れにはとても良いが中心地まで遠過ぎる。 レストランなど行く場合は片道30分のタクシーはマストになります。
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kurt, Yokosuka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Nancy

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Department, el 10 abr. 2024
Dear Mr/Ms Nancy,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Hotel Management Board Danang Japanese resorts and Spa

10/10 Excelente

??

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Waldemar

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Ein tolles Hotel, mit Wahnsinns Anlage, etwas ab vom Schuss. Personal versucht einen immer wieder was aufzuschwatzen. Super Frühstück. Wasserpark ist etwas überbewertet und nicht den Preis wert.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

8/10 Bueno

Emi

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
"Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Guest Relation Team Da Nang Mikazuki Japanese Resorts and Spa

10/10 Excelente

KYOUNGRAK

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The water park is very good.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 10 abr. 2024
Dear Mr./Ms. KYOUNGRAK,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our facilities and Waterpark. We hope to have the opportunity to welcome you back very soon.With our kindest regards from the beautiful Da Nang Mikazuki Resorts and SpaBest Wishes,Hotel Management Board Danang Japanese Resorts and Spa

10/10 Excelente

Bruce

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Tyrone

Viaje en grupo
Great resort with friendly and helpful staff. Room was nice and clean with a lot of amenities. Definitely recommend
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Patrick

Viaje familiar
Le gustó: Servicios
Beautiful resort. Highly recommend this place to stay in Da Nang
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Minheon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
아이와 같이 시간보내기 너무 좋았습니다. 청소 상태나 직원들의 응대가 너무 친절했습니다. 기억에 남을 여행이었어요.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,게스트 관계 팀다낭 미카즈키 일본 리조트 & 스파

10/10 Excelente

BEDARD

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect staff,food,tools,water Park for the kids is great even for parents five stars!!!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staff. We hope to have the opportunity to welcome you back very soon.With our kindest regards from the beautiful Da Nang Mikazuki Japanese Resorts and SpaBest Wishes,Guest Relation TeamDanang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Garry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room is very far from the main hotel and it was next to the horse stable so sometimes you can pick up a bit of uncomfortable smell if wind happens to bring them to your direction. The bed was so big and very comfortable. Our drivers were very friendly. I was thankful for cold towels that they prepared when we returned to the car. The staff in the lobby were very friendly and informative. It was a very nice stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from the beautiful Da Nang Mikazuki Japanese Resorts and SpaBest Wishes,Guest Relation TeamDanang Mikazuki Japanese Resorts and Spa

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All staff were friendly breakfast was excellent
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

YOHEI

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's amazing nice room!
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Team, el 27 feb. 2024
"Dear our valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Da Nang Mikazuki Resorts and SpaBest Wishes,Hotel Management Board Danang Japanese resorts and Spa"

4/10 Malo

trang

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Restaurants are over priced and not good . Extra charges on everything.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

HIN PO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good facilities and beautiful scenery hotel !
Se hospedó 2 noches en febrero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

8/10 Bueno

Truong

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outdoor pools and water park are great fun for kids. That said, the build quality of the pool and slides could be improved. There metal barrier pipes/columns should be replaced by some safer materials, like the indoor water park. The Japanese decorations and Mount Fuji pools are tacky. The staffs were wonderful and made it a pleasant stay.
Se hospedó 5 noches en febrero de 2024
Respuesta de Guest Relations Team, el 27 feb. 2024
"Dear our valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Hotel Management Board Danang Japanese resorts and Spa"

10/10 Excelente

OK YOUNG

Se hospedó 2 noches en febrero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

sungwon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

BYEONGYONG

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
시설이 깨끗하고 직원들이 친절 하여 편하게 놀다 왔어요
Se hospedó 2 noches en febrero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Ivan

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Department, el 31 mar. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

8/10 Bueno

WEONJIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Hyun Jin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 17 feb. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

jungsuk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 4 feb. 2024
Dear Mr./Ms. jungsuk, Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. We hope to have the opportunity to welcome you back very soon. With our kindest regards from the beautiful Da Nang Mikazuki Resorts and Spa. Best Wishes, Hotel Management Board Danang Japanese resorts and Spa

8/10 Bueno

Hyesung

Se hospedó 4 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 4 feb. 2024
Dear Mr./Ms. Hyesung, Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. We hope to have the opportunity to welcome you back very soon. With our kindest regards from the beautiful Da Nang Mikazuki Japanese Resorts and Spa. Best Wishes, Hotel Management Board Da Nang Mikazuki Japanese resorts and Spa

10/10 Excelente

Lkhamaa

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worth spending money here. Enjoyed very delicious and abundant breakfast, onsen, and water park. Definitely come back again.
Se hospedó 4 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 31 ene. 2024
Dear Mr./Ms. Lkhamaa, It is a true delight reading your feedback upon a most excellent stay with us. Thank you for taking the time to share your delightful experiences from our Waterpark facilities to our Dining offerings. We look forward to the next opportunity to welcome you back with us again, and to enjoy refreshed experiences on your return visits for many more memorable times at Da Nang Mikazuki Japanese Resorts & Spa. Best wishes, Da Nang Mikazuki Japanese Resorts & Spa

10/10 Excelente

sang hoon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de 다낭 미카즈키 일본 리조트 & 스파, el 31 ene. 2024
Dear Mr./Ms. sang hoon, Thank you for staying at Da Nang Mikazuki Japanese Resorts & Spa on your vacation. We are pleased to know that you had a wonderful stay with us. All of the team looks forward to welcoming you back soon. Best wishes, Da Nang Mikazuki Japanese Resorts & Spa

10/10 Excelente

Kyoung Hwan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 27 ene. 2024
Dear Our Valued Guest,Customer satisfaction is always the top priority in all our activities. Our staffs are very happy to know that you and your family had a delicious lunch and were especially impressed with the dedicated service of the restaurant staff. Your compliment is an encouragement for all members of our restaurant to continue their efforts every day.Thank you once again for visiting us and we look forward to welcoming you back soon.Best Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

8/10 Bueno

JAEYEOL

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 27 ene. 2024
Dear Our Valued Guest,Customer satisfaction is always the top priority in all our activities. Our staffs are very happy to know that you and your family had a delicious lunch and were especially impressed with the dedicated service of the restaurant staff. Your compliment is an encouragement for all members of our restaurant to continue their efforts every day.Thank you once again for visiting us and we look forward to welcoming you back soon.Best Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

8/10 Bueno

KYUNGHO

Viaje familiar con niños
Le gustó: Limpieza y servicios
시설 등 전체적으로 만족하였으나, 의료사고 관련 지원(?)이 너무 아쉬웠습니다. 아이가 숙소 내에서 넘어져, 손가락이 크게 부어오르고 골절이 의심되어 VinMEC 응급실에서 진료를 받았는데요 안내데스크에 사고내용을 설명하고, 지원을 요청하였고, NURSE가 아이를 살펴보고 병원으로의 이송에 대한 안내를 해주어서 당황스러웠습니다. 손이 부어오르니 ICING(얼음 제공) 및 병원 이송 지원 등이 절실하였으나, 언어 문제와 수동적인 자세가 마음에 들지 않아 급한대로 직접 그랩을 불러 응급실로 가서 진료 받았습니다. 진료를 마친 후 리조트롤 돌아와서 상황을 정리해보니 리조트 내 차량도 있었고, 그랩 호출 정도는 충분히 지원할 수 있다고 생각이 되었는데(고객 서비스 관점) 아쉬웠습니다. 사고발생 시, 리조트에서 지원 가능한 부분에 대한 프로세스를 확립하고 훈련하고 지원한다면, 저 같은 경험을 한 경우 리조트에 대한 고마움은 잊혀지지 않을 것이라고 생각합니다. 유쾌하진 않았지만 좋은 경험이라고 생각하며 미카즈키에 발전을 기대하겠습니다. 잘 쉬다갑니다
Se hospedó 2 noches en enero de 2024
Respuesta de 게스트 관계 팀 다낭 미카즈키 일본 리조트 & 스파, el 26 ene. 2024
친애하는 KYUNGHO고객님,우리와 함께한 경험에 대해 글을 써 주셔서 감사합니다. 우리가 머무는 동안 기대에 못 미쳤다면 진심으로 사과드립니다.제기 한 포인트가 처리되고 그에 따라 처리된다는 점을 안심하십시오. 다시 한 번, 소중한 피드백과 통찰력을 공유해 주셔서 감사 드리며, 따라서 서비스를 더욱 개선 할 수 있습니다.감사합니다. 항상 좋은 일만 있기를 바랍니다,

8/10 Bueno

Woonhak

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de 다낭 미카즈키 일본 리조트 & 스파, el 22 ene. 2024
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 Excelente

JIHAI

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
맘에 드는 최고의 호텔
아이와 함께 너무나 즐거웠어요
Se hospedó 4 noches en enero de 2024
Respuesta de 다낭 미카즈키 일본 리조트 & 스파, el 22 ene. 2024
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

8/10 Bueno

JongCheon

Se hospedó 2 noches en enero de 2024
Respuesta de 다낭 미카즈키 일본 리조트 & 스파, el 22 ene. 2024
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 Excelente

yoonjae

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
굿
좋아요
Se hospedó 1 noche en enero de 2024
Respuesta de 다낭 미카즈키 일본 리조트 & 스파, el 22 ene. 2024
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 Excelente

yoonjae

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
좋아요
좋았습니다
Se hospedó 1 noche en enero de 2024
Respuesta de 다낭 미카즈키 일본 리조트 & 스파, el 22 ene. 2024
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 Excelente

Thananthorn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Relations Team, el 22 ene. 2024
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,

10/10 Excelente

JINSEOK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 10 ene. 2024
Dear Mr./Ms. JINSEOK, It is a true delight reading of your feedback upon a most excellent stay with us. Thank you for taking your time in sharing of your delightful experiences. We look forward to a next opportunity to welcome you back with us again, and to enjoy upon refreshed experiences on your return visits for many more memorable times at Da Nang Mikazuki Japanese Resorts & Spa. Hotel Management Board Da Nang Mikazuki Japanese Resorts & Spa

4/10 Malo

??

Le gustó: Limpieza
No le gustó: Servicio y personal
チェックアウトの際に、部屋のハンガーが見当たらないと言われた。 持ち帰っていないのに嫌な気分になった。 備品管理を厳しくするなら、チェックインの際に部屋まで案内し、備品の説明をした方が良い。
Respuesta de ダナン三日月ジャパニーズリゾーツ&スパ, el 10 ene. 2024
お客様へ この度は、数あるホテルの中より弊館にご宿泊を賜り、誠にありがとうございました。 また、貴重なお時間を頂戴し、ご滞在のご感想をお寄せいただきましたことにも重ねて御礼申し上げます。 しかしながら、この度のご滞在におきまして、チェックアウトの際の接遇についてご不快な念を抱かすこととなってしまいましたことお詫び申し上げます。 お客様より頂戴しておりますご意見を真摯に受け止め、直ちに全従業員の再教育を図りますとともに、またお客様にお戻りいただけるホテルとなれますよう、スタッフ一同精進してまいります。 今後も弊館へお越しいただく皆さまには、心あたたまるサービスを常にご提供できますよう、スタッフ一同邁進いたしますので、どうかこの度の不手際につきご寛容のほど伏してお願い申し上げます。 改めまして、今回のご宿泊に御礼申し上げますとともに、甚だ手前勝手であることは重々承知のうえ、お客様にまたにお戻りいただけますことをスタッフ一同心よりお待ちいたしております。 ダナン三日月ジャパニーズリゾーツ&スパ

10/10 Excelente

MAEUM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 10 ene. 2024
Dear Mr./Ms. MAEUM, Thank you for staying at Da Nang Mikazuki Japanese Resorts & Spa. It is our pleasure to learn your stay was beyond your expectations. We look forward to the next opportunity to welcome you back to our Resort for many more memorable stays. Best wishes, Hotel Management Board Da Nang Mikazuki Japanese Resorts & Spa

10/10 Excelente

Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing^^
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management Danang Mikazuki Japanese Resorts , el 10 ene. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience.Providing the most memorable experience for customers is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable.Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future.Best Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 Excelente

Ngan Ha

Se hospedó 1 noche en diciembre de 2023
Respuesta de Da Nang Mikazuki Japanese Resorts & Spa, el 27 ene. 2024
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience.Providing the most memorable experience for customers is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable.Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future.Best Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa