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Opiniones de Hard Rock Hotel Dalian

3.5 out of 5
Hard Rock Hotel Dalian
No. 65 West Haibin Road, Jinzhou District, Dalian, Liaoning

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 1 de 3 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 1 de 3 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 3 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 3 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 3 opiniones" "

9.4/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

8.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Solid option in Dalian
Pretty new hotel located in front of the beach. Tasty dinner options in the restaurant in the hotel. Area a bit deserted especially off the season. Around 5 minutes by taxi to the nearest metro station. Staff was very nice.
Se hospedó 3 noches en septiembre de 2021

8/10 Bueno

Melissa, Inwood

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hard Rock Hotels are always interesting to see what they have in the way of star's clothing, etc. I enjoyed hearing a lot of songs that I hadn't heard for years.
Se hospedó 15 noches en agosto de 2021

6/10 Aceptable

Chenguang

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Pretty rock, but not for luxurious expectations.
The overall score from me will be 3.5. I spent two nights at a junior suite, the view and decor are nice. But at the same time, you could’ve pick a luxurious hotel at a similar price. Yes, Hard Rock fits its name, but its a distance away from luxurious. The most disappointing things that have happened to me during my stay is the service. The daily maid refused me at first for a request for new beddings. Although she did change the beddings, she still insisted it was the hotel rule to change beddings only once per 3 days. The guitar service is pretty cool and one of the best things they have to offer. A 3,000 CNY deposit is required during your usage of any instrument. Although the retrieving part wasn’t so pleasant. I had to wait for an extra 20 mins to wait for the concierge to pick it up. Yes, I had to, as they don’t allow guests to bring down the instruments by themselves. Without any notice, the restaurant refused my room service order without noticing me. I waited for 40 mins only to find they were unavailable for the night, as they were occupied by the Halloween parties. They could have told me 40 mins earlier when I placed my order! I had to stay hungry for another 30 mins to get my MCD delivery. I had a burger from room service the night before and it was average. So good for a hungry man but maybe not so close to one of those top-rated burgers. Speaking of burgers, it’s a shame that the hotel doesn’t come with a Hard Rock Cafe.
Se hospedó 2 noches en octubre de 2020
Respuesta de MarCom Department, el 18 nov. 2020
Hi Hard Rocker, many thanks for your recent stay at the Hard Rock Hotel Dalian. It is through with regret that we read of your dissatisfaction as regards to the service provided by daily maid, concierge and room service. We do apologize for these laps of service which were clearly not in line with the hotel’s overall service level. Rest assured that we will be reviewing this process and arrange staff training on service skills accordingly. We would be delighted to have the opportunity to welcome you back to the Hard Rock Hotel Dalian in the near future.