Raul, thank you for choosing Extended Stay America. We are glad to know you were pleased with our beautiful location and had a pleasant stay with us. We value your feedback and look forward to your next visit. Sincerely, Hotel Management

Thank you for evaluating your experience at our hotel. Although you had a pleasant stay with us, we apologize that one of our associates at the front desk was not at his best. Your feedback is shared with our team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management

Hany, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management

Dear Rushdi, Thank you for sharing your feedback. We apologize for the experience you had during your recent stay. Please be assured that cleanliness and guest satisfaction are our top priorities. We have taken note of your comments and will address these issues promptly to ensure they are not repeated. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Jose, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Gabby, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us; your support is genuinely appreciated. We can't wait to provide you with another outstanding stay here.Sincerely,Hotel Management

Dear James, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Trenton, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Once again, we apologize for the difficulties you faced and request you to give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Ramesh Reddy, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jessica, Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and leave a lasting favorable impression; therefore, we are disappointed that we did not successfully provide this for you. Please accept our apologies for not meeting your expectations. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Ganesan, Please accept our apologies for not meeting your expectations on this visit. We follow the most rigorous standards regarding the cleanliness and upkeep of our property; therefore, we regret this was not your experience. Although this does not change what transpired, we will review your concerns with our housekeeping and maintenance team to uphold our high standards and prevent future occurrences. We hope you will allow us a future opportunity to host you again and redeem your confidence in us.Sincerely,Hotel Management

Dear Tyler, Please accept our sincere apologies for any misunderstanding and the inconvenience caused. Please know we never intend to mislead our guests or leave you with such an impression. We have shared your comments to see what went wrong and prevent future occurrences. We hope you will consider choosing us again so we can show our commitment to providing exceptional hospitality.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Every guest should expect a clean, well-maintained property when choosing us. Therefore, we sincerely apologize that this was not your experience. We will address this with our housekeeping associates and pest control provider to inspect the room you occupied for any lacking aspects and ensure such concerns do not affect future guests. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Molly, our goal is to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We cannot thank you enough for your patience and understanding and we hope you will revisit so we can provide the seamless, exceptional experience you deserve.Sincerely,Hotel Management

Dear Gabriella, our gratitude for reviewing your stay at Extended Stay America. We continually strive to improve our services, and we appreciate your feedback. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Please come back and see us again!Sincerely,Hotel Management

Dear Sum, Thank you for staying with us and for sharing your feedback. It is wonderful to read that you not only enjoyed our excellent location, but that you also found us to be of great value for the area. Thank you for recommending us to fellow online travelers and we look forward to seeing you again. Sincerely,Hotel Management

Dear Eli, thank you for choosing to stay with us. We appreciate your comments about our location close to the concert venue you were attending. However, we regret that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you once again for your candid feedback.Sincerely,Hotel Management

Dear Timothy, thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and hope you will come and stay with us again at Extended Stay America.Sincerely,Hotel Management

Daryl, thank you for evaluating your stay. We are sorry for the disappointing visit you had and that we did not meet your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that the issues you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. In addition, please know that we provide a full-size refrigerator in our suites, which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Ricardo, thank you for choosing Extended Stay America. We are glad your visit with us was pleasant and that you gave us the perfect rating. We are also delighted to know that our location worked well for you. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from one of our front desk associates and for the difficulties regarding your reservations. We certainly understand the frustration you must have felt and appreciate your patience. We will address this with appropriately with her. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, Hotel Management

Thank you for choosing Extended Stay America. It was a pleasure reading about the excellent service you received from our staff. Kindly be familiar, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret if this was not communicated with you. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management

Peter, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. On a positive note, we are happy you were pleased with our well-kept hotel. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Beth, thank you for your feedback. We are glad our location worked well for you and that you were impressed with our cordial associates as well. That said, we are sorry for the cleanliness oversights you mentioned in your room, and we have shared your comments with the Housekeeping team to be more careful with the guestroom servicing. We value your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management

Jamie, thank you for your feedback. Although we are were able to change the room to your satisfaction, please accept our apologies for the inconvenience you experienced with the first room due to cleanliness issues. Your comments have been discussed with our housekeeping team to make sure no future guest experiences the same. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management

Leticia, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our immaculate accommodations and that you enjoyed the service our associates delivered. Our team will be pleased to know they had a significant role in making your stay with us so memorable! However, we regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management

Ravikumar, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management