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Opiniones de Red Roof Inn & Suites Danville, IL

2 out of 5
Red Roof Inn & Suites Danville, IL
389 Lynch Drive, Danville, IL

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 348 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 352 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 160 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 1000 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Enrique

Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Dillon

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jason

Viaje de negocios
Nice place
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds were to soft,
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Michaela, Olympia

Le gustó: Limpieza y condiciones de la propiedad
I don’t think room service came in at all during my 3 day stay. But bed was comfy, and had breakfast. Hotel was nice.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Kathy

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The gal at the desk was friendly and the room was clean (except they forgot the coffee pot). However, the room was in rough condition and there was a safety/security issue.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Robert

Viaje familiar
Le gustó: Condiciones de la propiedad
Price clean
Se hospedó 1 noche en marzo de 2024
Respuesta de S, el 26 mar. 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

10/10 Excelente

Sheri

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome experience
Se hospedó 2 noches en marzo de 2024
Respuesta de S, el 26 mar. 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

6/10 Aceptable

Elizabeth

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff was friendly- easy stop off road- loudest ice maker on the planet
Se hospedó 1 noche en marzo de 2024
Respuesta de S, el 26 mar. 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

10/10 Excelente

Roberta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good. No issues at all.
Se hospedó 1 noche en febrero de 2024
Respuesta de S, el 26 mar. 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

10/10 Excelente

Haley

Se hospedó 6 noches en febrero de 2024
Respuesta de S, el 26 mar. 2024
Thank you for taking the time to give us your feedback and choosing us for your stay !

4/10 Malo

Hannah

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Anna , el 29 feb. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

2/10 Terrible

Michael

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No Cable,No Real Breakfast Jus Bagals,N Waffles! Phone In Room Didn't Work, The Worse Toilettries Ever Hotel Jus Garbage 🗑️
Respuesta de Anna, el 29 feb. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

10/10 Excelente

Colleen

Viaje en pareja
Le gustó: Servicio y personal
The bathrooms at the property were falling apart. The ceiling had tiles where there was water damage. The tub looked dirty from age. The floors in th room were not clean. The breakfast selection was limited. What was good was the bed. It was surprisingly comfortable and clean. Although the tub looked dirty the water pressure and amount of hot water was great. Their towels were thin and small. That probably prevents people from taking them. The lady at the front desk was really nice and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kamaria RediResponse Specialist, el 23 feb. 2024
Dear Colleen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DANVILLE IL. It's great to hear that you found the bed to be clean and comfortable our staff to be nice and helpful and you were pleased with the water pressure prompting your 5/5 score. However, I sincerely apologize for the upkeep of the bathroom, the breakfast not being to your liking and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Malo

Jasmine

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The waffles were very good. We had some mold issues in our room, and were immediately changed to a different room. The place can definitely use some essential renovations and repair.
Se hospedó 3 noches en febrero de 2024
Respuesta de Anna, el 29 feb. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

4/10 Malo

john

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Anna, el 29 feb. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

4/10 Malo

Randy

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
I'm better off not writing a review Just look at the stars I gave it. That should answer your questions. 1st in the room My wife noticed a big black bug over the curtains.
Se hospedó 1 noche en febrero de 2024
Respuesta de Recordo Rediresponse Specialist, el 5 feb. 2024
Hello Randy,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Danville, IL. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Bueno

Rosanne

Viaje de negocios
Le gustó: Servicio y personal y servicios
When expedia didn't forward my reservation after waiting more than a reasonable time, the hotel clerk contacted expedia and got the needed information to check me into my room. This was done during a busy time with several guest checking in. The clerk's professionalism, knowledge, patience and communication skills with everyone was exceptional and commendable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Anan, el 29 feb. 2024
Thank you

10/10 Excelente

Erin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good staff
Se hospedó 1 noche en enero de 2024
Respuesta de Sharma RediResponse Specialist, el 22 ene. 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES DANVILLE IL. Erin, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our good staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Erin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

6/10 Aceptable

Leachele

Viaje en pareja
The property was ok..the room was average..in the picture it looked bigger..someone has good angles. The bathroom barely had toilet paper or kleenex…overall it was a good night I spent there.
Se hospedó 1 noche en enero de 2024
Respuesta de Anna, el 29 feb. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean rooms with great staff!
Se hospedó 1 noche en enero de 2024
Respuesta de Anna, el 29 feb. 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DANVILLE IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies

8/10 Bueno

Linda

Se hospedó 3 noches en diciembre de 2023
Respuesta de Anna, el 29 feb. 2024
Thank you

10/10 Excelente

Lavonna L.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Anan, el 29 feb. 2024
Thank you

8/10 Bueno

Orlando

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Anna, el 29 feb. 2024
Thank you

2/10 Terrible

Sharisse

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Antonio,RediResponse Specialist, el 3 ene. 2024
Hello Sharisse, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excelente

Brian

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sharma RediResponse Specialist, el 22 ene. 2024
Hello Brian, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
This was the second time I have stayed here. This time, the room wasn't as clean and the shower didn't work properly. Breakfast selection is limited.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Destiny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Sintell

Se hospedó 5 noches en diciembre de 2023
Respuesta de Xao RediResponse Specialist, el 26 dic. 2023
Hello Sintell,Thank you for taking the time to share with us. Your review of the Red Roof Inn & Suites Danville, IL was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management

10/10 Excelente

Ronald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for one night. Got there later that evening. Seemed to chack all my boxes.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Shenonda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cindy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Heather

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Once was enough. Thanks
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 28 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

10/10 Excelente

Kinnerly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The space is comfortable and adequately clean. However, the staff is excellent.
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 28 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

4/10 Malo

Brianne

Se hospedó 2 noches en noviembre de 2023
Respuesta de Recordo Rediresponse Specialist , el 21 nov. 2023
Hello Brianne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excelente

Jakob

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and clean rooms with affordable prices!
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 21 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The bath tub was extremely gross and stained. And the faucet was leaking water when we arrived. It couldn’t be shut off. Needless to say we did not bath there.
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 21 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excelente

Brittni

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Recordo Rediresponse Specialist , el 21 nov. 2023
Hello Brittni, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Bueno

Kenric

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very reasonable
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 22 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

4/10 Malo

Andrew

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was pretty gross. The comforter had a few stains and the tub looked like it had never been cleaned. The employees were super friendly and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 21 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excelente

Leo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was good, a little more of what I expected from the price
Se hospedó 1 noche en noviembre de 2023
Respuesta de S, el 21 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excelente

Cheryl

Se hospedó 1 noche en octubre de 2023
Respuesta de S, el 1 nov. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

10/10 Excelente

Frank

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Plumbing issues
Se hospedó 1 noche en octubre de 2023
Respuesta de S, el 28 oct. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay

8/10 Bueno

Billy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very small traces of mold around tub, i have asthma, so i noticed that.Otherwise it was nice.
Se hospedó 1 noche en octubre de 2023
Respuesta de S, el 28 oct. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay . We sincerely apologize about this issue during your stay and we will address this with our staff to make sure it is taken care of .

8/10 Bueno

richard j

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a fine basic travel hotel off the interstate. Cheap, clean and basic. Perfect for traveling.
Se hospedó 1 noche en octubre de 2023
Respuesta de Devorine Red Roof Management, el 25 oct. 2023
Dear Richard,Thank you for being our guest at Red Roof Inn & Suites Danville, IL. It's great to hear that our accommodations was perfect for what you needed. Red Roof values you as our guest and welcome your 4/5 score. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Bueno

richard j

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was fine. It’s no frills. Basic comfort for traveling, right off the interstate. Perfect for what I needed
Se hospedó 1 noche en octubre de 2023
Respuesta de Devorine Red Roof Management, el 25 oct. 2023
Dear Richard, Thank you for being our guest at Red Roof Inn & Suites Danville, IL. It's great to hear that our accommodations was perfect for what you needed. Red Roof values you as our guest and welcome your 4/5 score. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Malo

Nathan

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very run down
The staff was very friendly but the hotel is in very poor condition. The pool was closed still, the rooms are very run down. The hotel is decently priced and they allow pets, but I will not plan to stay here again until I they remodel
Se hospedó 2 noches en octubre de 2023
Respuesta de S, el 28 oct. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay.

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Wouldn't come back even if it was free.
Hotel is quite run down, and in need of a remodel. First room was so dirty, mold, dust, dead bugs, and a few live ones on the window that looked like it hadn't been cleaned this year. Front desk gave us a different room without a hassle, and that room was slightly better, it was still in dire need of a remodel, or at the minimum a deep cleaning.
Se hospedó 1 noche en octubre de 2023
Respuesta de S, el 28 oct. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay. We sincerely apologize about the issues during your stay.

8/10 Bueno

tammi

Se hospedó 1 noche en octubre de 2023
Respuesta de Recordo Rediresponse Specialist , el 21 nov. 2023
Hello Tammi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DANVILLE IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excelente

Joan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I am enjoying the room, I would recommend others to stay here too 😊
Se hospedó 1 noche en octubre de 2023
Respuesta de S, el 28 oct. 2023
Thank you for taking the time to give us your feedback and choosing us for your stay!