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Opiniones de Holiday Inn Express And Suites Deland South, an IHG Hotel

2.5 out of 5

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 259 de 356 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 60 de 356 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 356 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 356 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 356 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Excellent!!
Se hospedó 3 noches en febrero de 2022
Respuesta de Hunter Thames, General Manager, el 10 feb. 2022
Thank you Marsha! Come see us again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Locación!
Se hospedó 2 noches en agosto de 2021
Respuesta de Hunter Thames, General Manager, el 22 ago. 2021
Gracias por tomarse el tiempo para compartir su experiencia. Esperamos tener la oportunidad de atenderle nuevamente pronto.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you
Se hospedó 2 noches en julio de 2021
Respuesta de Hunter Thames, General Manager, el 7 jul. 2021
Thank you for your Feedback! We hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien 👍!!
Se hospedó 2 noches en mayo de 2021
Respuesta de Hunter Thames, General Manager, el 20 may. 2021
Thank you! We hope to see you again soon.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en abril de 2021
Respuesta de Hunter Thames, General Manager, el 12 may. 2021
Thank you for taking the time to share your experience. Please come see us again soon.

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de Hunter Thames, General Manager, el 7 mar. 2021
Thank you for taking the time to share your experience and for trusting us with your stay. We hope to have to opportunity to take care of you again soon. If there is anything you need, before or during your next stay, please do not hesitate to ask. Sincerely, Hunter Thames General Manager

6/10 Aceptable

Jennifer

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Thank you for your valued business and feedback. We are always striving to make each guest's stay exceptional. I do hope we have a chance to exceed your expectations on your next stay with us. Thank you again.

10/10 Excelente

Loris

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was wonderful! The room was clean and the bed was comfortable.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Omar

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great nice and clean
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you for the positive feedback! We look forward to your next stay with us.

10/10 Excelente

Roma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Thank you for taking the time to leave us a review! We look forward to your next stay with us!

10/10 Excelente

Irène

Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 may. 2024
Thank you for the great rating!

10/10 Excelente

Stephen

Viaje en pareja
Desk help at check in a bit underwhelming Room in great condition. Bath room very clean Great shower. Don’t like bed covers that double as your blanket
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 abr. 2024
Thank you for the excellent rating. Our bedding consists of a mattress protector, fitted sheet, flat sheet, a white tufted duvet, and a duvet cover. While the duvet is encompassed in the cover and is not visible, I can assure you that it is there. If you do need another blanket, the front desk does have woven beige ones for our guests to use.

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Better accommodation for late check out.
Se hospedó 2 noches en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 abr. 2024
Thank you for the review. We have limited availability to fill late checkout requests.

10/10 Excelente

OMAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 abr. 2024
Thank you for the rating.

10/10 Excelente

carin

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 2 abr. 2024
It is the housekeeping and maintenance department's pleasure to have made your stay with us a great one. Thank you for the review.

10/10 Excelente

Lisa, Woodstock

Awesome
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 2 abr. 2024
Thank you for the great review, Lisa.

10/10 Excelente

Pedro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay at this location again, modern ,clean and quiet, how All hotel stays should be.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 26 mar. 2024
Thank you for the great review, Pedro. I wish you great stays for all your travels like the one you had at my hotel. See you again soon!

10/10 Excelente

Maria Elena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a lovely experience. The staff was very helpful and friendly. The room was clean, awesome bed and just all a very pleasant experience after a long drive. Thank you!
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 19 mar. 2024
We love that you enjoyed our hotel. We would be honored to have you back!

10/10 Excelente

Tomika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Simple quick check in
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 18 mar. 2024
Thank you for leaving a review. Our front desk staff appreciates the recognition for a job well done.

4/10 Malo

Jermaine

Viaje en grupo
No le gustó: Limpieza
Room, especially bathroom was never cleaned.
Se hospedó 2 noches en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 12 mar. 2024
We provide limited service to our guests when they stay with us for a couple of nights. If your do not disturb sign was not placed on the door, housekeeping will enter the empty room(never an occupied room) and remove the trash/replace the towels. Full service is either by request at the front desk the night before or scheduled at check-in for reservations in excess of 5 nights.

10/10 Excelente

walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 3 mar. 2024
Thank you for the rating.

10/10 Excelente

jeroen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a very pleasant stay. Very clean. The only sad thing was that the indoor pool was freezing cold
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 3 mar. 2024
Thank you for the review. We apologize for the disappointment you experienced with our pool. I will share your feedback with our maintenance team.

8/10 Bueno

KEVIN

Se hospedó 6 noches en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 20 mar. 2024
Thank you for the rating.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 22 feb. 2024
Thank you for the rating.

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Thieves
I was traveling and paid in full for my reservation. I called to let them know I was very delayed, but that I’d be there by 8am for a very late check in. Upon my arrival, the lady at the desk told me they marked me as a “no-show” therefore losing all my mi ey and reservation.
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 10 feb. 2024
Arrivals for reservations are accepted up to 2am the next day. We recommend booking a more flexible reservation when travel plans may change.

10/10 Excelente

Edison

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you, Edison. We strive to make every guest feel welcome and enjoy their stay. We hope to see you again soon.

10/10 Excelente

Joseph

Le gustó: Servicios
Very clean and comfortable
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you, Joseph. We hope to see you again soon.

8/10 Bueno

Marguerite

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you for your review.

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you for taking the time to give a perfect rating to our housekeeping staff. They are pretty awesome. Come back to see us again.

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was nicer than I expected
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 2 feb. 2024
Thank you for the review.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 2 feb. 2024
Thank you for the rating. Come back and see us again.

6/10 Aceptable

Susan

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 2 feb. 2024
We apologize that your stay did not meet your expectations. We want our guests to enjoy their stay so that they come back to stay with us again.

8/10 Bueno

Jan

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Employees were very friendly, beds comfortable but our bathroom could have been cleaner. Toilet seat lid broken. Overall not a bad stay just needs a better cleaning
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 30 ene. 2024
Thank you for the honest review Jan. We apologize for your less than stellar experience. Our housekeeping department did not meet our standards for your stay. Please don't hesitate to visit us again next time you are in town.

10/10 Excelente

Nicollette

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Convenient for a last minute stay
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 30 ene. 2024
We are honored that you chose us when you came to town. We welcome you back next time you're in the area.

10/10 Excelente

Mazhar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sig Trip
Very convenient and accommodating
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Thank you for the review, Mazhar. We appreciate our guests and are happy that you noticed. Our location is pretty good, too. We'd love to welcome you again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again
Very clean, friendly and helpful staff, very conveniently located.
Se hospedó 3 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
It was our honor to welcome you to our hotel. We hope to see you again soon!

6/10 Aceptable

Alan

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Just an okay place to stay
So we got there after 6 pm to check in and the room wasn't ready. Even though normal check in time is 3 pm. The staff made some BS excuse about previous guests and offered nothing for us having to wait. The room was nice, spacious and clean. But the bed was way too hard and very uncomfortable to sleep in. The breakfast was fair at best.
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Alan, I apologize for the wait and inconvenience you incurred at check-in. Check-in starts at 3pm. The day you checked-in, we were quite busy with a large number of departures and arrivals. Our housekeeping staff was very busy making sure that our arriving guests, you included, had an exceptionally clean room to check into. We hope you look past your negative experience and stay with us again.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was all good!
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Thank you for the positive review. We love your energy!

10/10 Excelente

Arelis

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay here was awesome. The staff were so friendly and accommodating. I was in the process of moving and my husband and I were driving a huge 26ft uhual and the staff gave us no issues when it came to parking the truck in a corner of the parking lot and they accommodated us when we arrived an hour early. I would highly recommend staying here. We had an extremely positive stay and the room was very clean!
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Arelis,Thank you for the positive review. Our staff feels appreciated when their efforts are recognized. If you ever need a hotel to stay at in Deland, we'd love to have you back!

10/10 Excelente

Danielle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, definitely recommend
Se hospedó 4 noches en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Thank you for complimenting the effort our housekeeping staff put into keeping our guest rooms clean each day. We invite you to come visit us again soon.

10/10 Excelente

Melinda

Viaje familiar con niños
Le gustó: Servicios
We arrived before scheduled check in but our room was ready and they allowed us to check in early.
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Hi Melinda.Early check-in is a benefit we offer to our IHG reward guests, regardless of how they booked their reservation. We appreciate your loyalty!

10/10 Excelente

Susan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cole was fantastic with checkin process for us and our friends!
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
HI Susan.We love when our guests recognize our employees for a job well done. We hope to see you again soon!

8/10 Bueno

Klaramaria

Viaje familiar con niños
Le gustó: Servicios
It’s next to a construction site so there is a bit of a parking lot issue when it comes to dust and debris
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Thank you for leaving a review, Klaramaria. Our hotel is located in an area where new businesses are popping up everywhere. After all, our building is only a few years old. The construction on the building across from our parking lot is scheduled to be completed in February 2024. If you are in the area, we invite you to come stay with us again and check out our new neighbor.

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Thank you for the rating.

10/10 Excelente

Takahiro

Viaje familiar con niños
Le gustó: Limpieza y servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 30 dic. 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you enjoyed your experience with us. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon.

4/10 Malo

Glen

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
My room smelled like old urine. The ente4rance looked fine, clean and well lit. The floors had a great polish. My only real complaint was with how my room smelled. I was not impressed with the breakfast.For free it wasn't terrible but I would rather have spent money someplace else. The breakfast sausage was over cooked to the point it could have been used for hockey pucks. It was all standard stuff but it was better than an apple with a bowl of oatmeal. One thing that really bothered me was the omelet. It's just a personal thing really but why do they all need peppers?
Se hospedó 2 noches en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 30 dic. 2023
Thank you for your honest review of our hotel. We apologize for the unpleasant smell in your room and the poor quality of our breakfast. We strive to provide a comfortable and satisfying stay for our guests, and we clearly failed to meet your expectations. We appreciate your feedback and we will use it to improve our services and facilities. Thank you for choosing Holiday Inn Express, we hope you will give us another chance to serve you better in the future.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.

8/10 Bueno

Klaramaria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Construction going on next door. There is also a $25.00 security (?) deposit when checking in. Although I can hear the woman sneezing next door the room was comfy. A knock at the door at 9 a.m. and a staff member let herself in to my room almost immediately saying ‘oh, I was told you checked out.Sorry’
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your review. We apologize for the inconvenience caused by the construction noise and the security deposit. We are glad to hear that you found the room comfortable and cozy. We are sorry for the mistake of our staff member who entered your room without permission. We have addressed this issue with her and reminded her of our privacy policy. We hope you enjoyed your stay at Holiday Inn Express and we look forward to seeing you again soon.

8/10 Bueno

Laurie

Se hospedó 2 noches en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.

2/10 Terrible

James

Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We strive to provide excellent service and comfortable accommodation to all our guests. Could you please tell us what went wrong during your stay? We would appreciate it if you could share more details about the issues you faced, such as the room condition, the staff behavior, the amenities, etc. This would help us to improve our quality and prevent similar problems in the future. We apologize for any inconvenience and hope you will give us another chance to serve you better.