Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 259 de 356 opiniones" "
10 - Excelente
259
Puntuación de 8, es decir, Bueno. Basada en 60 de 356 opiniones" "
8 - Bueno
60
Puntuación de 6, es decir, Aceptable. Basada en 11 de 356 opiniones" "
6 - Aceptable
11
Puntuación de 4, es decir, Malo. Basada en 11 de 356 opiniones" "
4 - Malo
11
Puntuación de 2, es decir, Terrible. Basada en 15 de 356 opiniones" "
2 - Terrible
15
9.4/10
Limpieza
9.2/10
Servicio y personal
9.0/10
Servicios
9.4/10
Condiciones de la propiedad
9.2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Maria
Viaje de negocios, Viaje familiar
7 feb. 2022
Le gustó: Limpieza, servicio y personal, servicios
Excellent!!
Maria
Se hospedó 3 noches en febrero de 2022
Respuesta de Hunter Thames, General Manager, el 10 feb. 2022
Thank you Marsha! Come see us again soon.
8/10 Bueno
Cliente verificado
Viaje familiar
21 ago. 2021
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Locación!
Cliente verificado
Se hospedó 2 noches en agosto de 2021
Respuesta de Hunter Thames, General Manager, el 22 ago. 2021
Gracias por tomarse el tiempo para compartir su experiencia. Esperamos tener la oportunidad de atenderle nuevamente pronto.
8/10 Bueno
Cliente verificado
Viaje familiar
5 jul. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you
Cliente verificado
Se hospedó 2 noches en julio de 2021
Respuesta de Hunter Thames, General Manager, el 7 jul. 2021
Thank you for your Feedback! We hope to see you again soon.
8/10 Bueno
Cliente verificado
Viaje en pareja
19 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy bien 👍!!
Cliente verificado
Se hospedó 2 noches en mayo de 2021
Respuesta de Hunter Thames, General Manager, el 20 may. 2021
Thank you! We hope to see you again soon.
8/10 Bueno
Cliente verificado
30 abr. 2021
Cliente verificado
Se hospedó 2 noches en abril de 2021
Respuesta de Hunter Thames, General Manager, el 12 may. 2021
Thank you for taking the time to share your experience. Please come see us again soon.
10/10 Excelente
Jose
Viaje familiar
12 feb. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jose
Se hospedó 1 noche en febrero de 2021
Respuesta de Hunter Thames, General Manager, el 7 mar. 2021
Thank you for taking the time to share your experience and for trusting us with your stay. We hope to have to opportunity to take care of you again soon. If there is anything you need, before or during your next stay, please do not hesitate to ask.
Sincerely,
Hunter Thames
General Manager
6/10 Aceptable
Jennifer
12 may. 2024
Le gustó: Limpieza y condiciones de la propiedad
Jennifer
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Thank you for your valued business and feedback. We are always striving to make each guest's stay exceptional. I do hope we have a chance to exceed your expectations on your next stay with us. Thank you again.
10/10 Excelente
Loris
Viaje de negocios, Viaje en pareja
5 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was wonderful! The room was clean and the bed was comfortable.
Loris
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Omar
Viaje familiar
28 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great nice and clean
Omar
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you for the positive feedback! We look forward to your next stay with us.
10/10 Excelente
Roma
21 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Roma
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Thank you for taking the time to leave us a review! We look forward to your next stay with us!
10/10 Excelente
Irène
16 abr. 2024
Irène
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 may. 2024
Thank you for the great rating!
10/10 Excelente
Stephen
Viaje en pareja
8 abr. 2024
Desk help at check in a bit underwhelming
Room in great condition. Bath room very clean
Great shower.
Don’t like bed covers that double as your blanket
Stephen
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 abr. 2024
Thank you for the excellent rating. Our bedding consists of a mattress protector, fitted sheet, flat sheet, a white tufted duvet, and a duvet cover. While the duvet is encompassed in the cover and is not visible, I can assure you that it is there. If you do need another blanket, the front desk does have woven beige ones for our guests to use.
10/10 Excelente
Angela
Viaje en pareja
7 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Better accommodation for late check out.
Angela
Se hospedó 2 noches en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 abr. 2024
Thank you for the review. We have limited availability to fill late checkout requests.
10/10 Excelente
OMAR
3 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
OMAR
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie, Director of Sales, el 8 abr. 2024
Thank you for the rating.
10/10 Excelente
carin
Viaje familiar
1 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very clean
carin
Se hospedó 2 noches en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 2 abr. 2024
It is the housekeeping and maintenance department's pleasure to have made your stay with us a great one. Thank you for the review.
10/10 Excelente
Lisa, Woodstock
30 mar. 2024
Awesome
Lisa
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 2 abr. 2024
Thank you for the great review, Lisa.
10/10 Excelente
Pedro
Viaje familiar
25 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay at this location again, modern ,clean and quiet, how All hotel stays should be.
Pedro
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 26 mar. 2024
Thank you for the great review, Pedro. I wish you great stays for all your travels like the one you had at my hotel. See you again soon!
10/10 Excelente
Maria Elena
Viaje familiar
19 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a lovely experience. The staff was very helpful and friendly. The room was clean, awesome bed and just all a very pleasant experience after a long drive. Thank you!
Maria Elena
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 19 mar. 2024
We love that you enjoyed our hotel. We would be honored to have you back!
10/10 Excelente
Tomika
18 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Simple quick check in
Tomika
Se hospedó 1 noche en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 18 mar. 2024
Thank you for leaving a review. Our front desk staff appreciates the recognition for a job well done.
4/10 Malo
Jermaine
Viaje en grupo
11 mar. 2024
No le gustó: Limpieza
Room, especially bathroom was never cleaned.
Jermaine
Se hospedó 2 noches en marzo de 2024
Respuesta de Stephanie, Director of Sales, el 12 mar. 2024
We provide limited service to our guests when they stay with us for a couple of nights. If your do not disturb sign was not placed on the door, housekeeping will enter the empty room(never an occupied room) and remove the trash/replace the towels. Full service is either by request at the front desk the night before or scheduled at check-in for reservations in excess of 5 nights.
10/10 Excelente
walter
1 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
walter
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 3 mar. 2024
Thank you for the rating.
10/10 Excelente
jeroen
27 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a very pleasant stay. Very clean. The only sad thing was that the indoor pool was freezing cold
jeroen
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 3 mar. 2024
Thank you for the review. We apologize for the disappointment you experienced with our pool. I will share your feedback with our maintenance team.
8/10 Bueno
KEVIN
24 feb. 2024
KEVIN
Se hospedó 6 noches en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 20 mar. 2024
Thank you for the rating.
8/10 Bueno
Robert
18 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Robert
Se hospedó 5 noches en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 22 feb. 2024
Thank you for the rating.
2/10 Terrible
Cliente verificado
Viaje de negocios
9 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Thieves
I was traveling and paid in full for my reservation. I called to let them know I was very delayed, but that I’d be there by 8am for a very late check in. Upon my arrival, the lady at the desk told me they marked me as a “no-show” therefore losing all my mi ey and reservation.
Cliente verificado
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 10 feb. 2024
Arrivals for reservations are accepted up to 2am the next day. We recommend booking a more flexible reservation when travel plans may change.
10/10 Excelente
Edison
Viaje de negocios, Viaje en pareja
8 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice and clean
Edison
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you, Edison. We strive to make every guest feel welcome and enjoy their stay. We hope to see you again soon.
10/10 Excelente
Joseph
4 feb. 2024
Le gustó: Servicios
Very clean and comfortable
Joseph
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you, Joseph. We hope to see you again soon.
8/10 Bueno
Marguerite
4 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Marguerite
Se hospedó 3 noches en febrero de 2024
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you for your review.
10/10 Excelente
Barbara
Viaje familiar
3 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Barbara
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 9 feb. 2024
Thank you for taking the time to give a perfect rating to our housekeeping staff. They are pretty awesome. Come back to see us again.
10/10 Excelente
Pedro
2 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was nicer than I expected
Pedro
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 2 feb. 2024
Thank you for the review.
10/10 Excelente
Susan
Viaje familiar
1 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Susan
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 2 feb. 2024
Thank you for the rating. Come back and see us again.
6/10 Aceptable
Susan
30 ene. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Susan
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 2 feb. 2024
We apologize that your stay did not meet your expectations. We want our guests to enjoy their stay so that they come back to stay with us again.
8/10 Bueno
Jan
28 ene. 2024
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Employees were very friendly, beds comfortable but our bathroom could have been cleaner. Toilet seat lid broken. Overall not a bad stay just needs a better cleaning
Jan
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 30 ene. 2024
Thank you for the honest review Jan. We apologize for your less than stellar experience. Our housekeeping department did not meet our standards for your stay. Please don't hesitate to visit us again next time you are in town.
10/10 Excelente
Nicollette
Viaje de negocios, Viaje en pareja
27 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Convenient for a last minute stay
Nicollette
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 30 ene. 2024
We are honored that you chose us when you came to town. We welcome you back next time you're in the area.
10/10 Excelente
Mazhar
Viaje de negocios
18 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sig Trip
Very convenient and accommodating
Mazhar
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Thank you for the review, Mazhar. We appreciate our guests and are happy that you noticed. Our location is pretty good, too. We'd love to welcome you again!
10/10 Excelente
Cliente verificado
15 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay again
Very clean, friendly and helpful staff, very conveniently located.
Cliente verificado
Se hospedó 3 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
It was our honor to welcome you to our hotel. We hope to see you again soon!
6/10 Aceptable
Alan
Viaje familiar
14 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Just an okay place to stay
So we got there after 6 pm to check in and the room wasn't ready. Even though normal check in time is 3 pm. The staff made some BS excuse about previous guests and offered nothing for us having to wait. The room was nice, spacious and clean. But the bed was way too hard and very uncomfortable to sleep in. The breakfast was fair at best.
Alan
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Alan, I apologize for the wait and inconvenience you incurred at check-in. Check-in starts at 3pm. The day you checked-in, we were quite busy with a large number of departures and arrivals. Our housekeeping staff was very busy making sure that our arriving guests, you included, had an exceptionally clean room to check into. We hope you look past your negative experience and stay with us again.
10/10 Excelente
Richard
Viaje en pareja
8 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was all good!
Richard
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Thank you for the positive review. We love your energy!
10/10 Excelente
Arelis
Viaje de negocios, Viaje en pareja
8 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay here was awesome. The staff were so friendly and accommodating. I was in the process of moving and my husband and I were driving a huge 26ft uhual and the staff gave us no issues when it came to parking the truck in a corner of the parking lot and they accommodated us when we arrived an hour early. I would highly recommend staying here. We had an extremely positive stay and the room was very clean!
Arelis
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Arelis,Thank you for the positive review. Our staff feels appreciated when their efforts are recognized. If you ever need a hotel to stay at in Deland, we'd love to have you back!
10/10 Excelente
Danielle
Viaje en grupo
7 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, definitely recommend
Danielle
Se hospedó 4 noches en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Thank you for complimenting the effort our housekeeping staff put into keeping our guest rooms clean each day. We invite you to come visit us again soon.
10/10 Excelente
Melinda
Viaje familiar con niños
7 ene. 2024
Le gustó: Servicios
We arrived before scheduled check in but our room was ready and they allowed us to check in early.
Melinda
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Hi Melinda.Early check-in is a benefit we offer to our IHG reward guests, regardless of how they booked their reservation. We appreciate your loyalty!
10/10 Excelente
Susan
Viaje en grupo
7 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cole was fantastic with checkin process for us and our friends!
Susan
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
HI Susan.We love when our guests recognize our employees for a job well done. We hope to see you again soon!
8/10 Bueno
Klaramaria
Viaje familiar con niños
4 ene. 2024
Le gustó: Servicios
It’s next to a construction site so there is a bit of a parking lot issue when it comes to dust and debris
Klaramaria
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie, Director of Sales, el 20 ene. 2024
Thank you for leaving a review, Klaramaria. Our hotel is located in an area where new businesses are popping up everywhere. After all, our building is only a few years old. The construction on the building across from our parking lot is scheduled to be completed in February 2024. If you are in the area, we invite you to come stay with us again and check out our new neighbor.
10/10 Excelente
Kim
30 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kim
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stephanie, Director of Sales, el 16 ene. 2024
Thank you for the rating.
10/10 Excelente
Takahiro
Viaje familiar con niños
29 dic. 2023
Le gustó: Limpieza y servicios
Takahiro
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 30 dic. 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you enjoyed your experience with us. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon.
4/10 Malo
Glen
Viaje familiar
29 dic. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
My room smelled like old urine. The ente4rance looked fine, clean and well lit. The floors had a great polish. My only real complaint was with how my room smelled.
I was not impressed with the breakfast.For free it wasn't terrible but I would rather have spent money someplace else. The breakfast sausage was over cooked to the point it could have been used for hockey pucks. It was all standard stuff but it was better than an apple with a bowl of oatmeal. One thing that really bothered me was the omelet. It's just a personal thing really but why do they all need peppers?
Glen
Se hospedó 2 noches en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 30 dic. 2023
Thank you for your honest review of our hotel. We apologize for the unpleasant smell in your room and the poor quality of our breakfast. We strive to provide a comfortable and satisfying stay for our guests, and we clearly failed to meet your expectations. We appreciate your feedback and we will use it to improve our services and facilities. Thank you for choosing Holiday Inn Express, we hope you will give us another chance to serve you better in the future.
10/10 Excelente
James
27 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
James
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.
8/10 Bueno
Klaramaria
Viaje familiar
27 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Construction going on next door. There is also a $25.00 security (?) deposit when checking in. Although I can hear the woman sneezing next door the room was comfy. A knock at the door at 9 a.m. and a staff member let herself in to my room almost immediately saying ‘oh, I was told you checked out.Sorry’
Klaramaria
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your review. We apologize for the inconvenience caused by the construction noise and the security deposit. We are glad to hear that you found the room comfortable and cozy. We are sorry for the mistake of our staff member who entered your room without permission. We have addressed this issue with her and reminded her of our privacy policy. We hope you enjoyed your stay at Holiday Inn Express and we look forward to seeing you again soon.
8/10 Bueno
Laurie
26 dic. 2023
Laurie
Se hospedó 2 noches en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your kind words and for choosing Holiday Inn Express for your stay. We are delighted to hear that you had a wonderful experience and that you enjoyed our amenities and services. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon and make your next visit even more memorable.
2/10 Terrible
James
25 dic. 2023
James
Se hospedó 1 noche en diciembre de 2023
Respuesta de Colin Rivera, Front Office Manager, el 29 dic. 2023
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We strive to provide excellent service and comfortable accommodation to all our guests. Could you please tell us what went wrong during your stay? We would appreciate it if you could share more details about the issues you faced, such as the room condition, the staff behavior, the amenities, etc. This would help us to improve our quality and prevent similar problems in the future. We apologize for any inconvenience and hope you will give us another chance to serve you better.