Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 223 de 564 opiniones" "
10 - Excelente
223
Puntuación de 8, es decir, Bueno. Basada en 235 de 564 opiniones" "
8 - Bueno
235
Puntuación de 6, es decir, Aceptable. Basada en 74 de 564 opiniones" "
6 - Aceptable
74
Puntuación de 4, es decir, Malo. Basada en 19 de 564 opiniones" "
4 - Malo
19
Puntuación de 2, es decir, Terrible. Basada en 13 de 564 opiniones" "
2 - Terrible
13
8.4/10
Limpieza
8.6/10
Servicio y personal
8.2/10
Servicios
8.0/10
Condiciones de la propiedad
8.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jose Enrique
11 jun. 2023
Jose Enrique
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon,
8/10 Bueno
PILAR
3 sept. 2018
Recomendable
Es un hotel correcto, teniendo en cuenta los precios en Chester.
Está a casi media hora en coche de la estación de tren. El desayuno perfecto y abundante. Al lado del hotel hay una gasolinera y varios lugares de comida.
Las habitaciones son muy amplias. Al estar fuera de la ciudad ofrece parking gratuito
PILAR
Se hospedó 1 noche en septiembre de 2018
10/10 Excelente
Stephen
31 dic. 2023
Stephen
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophie, el 26 feb. 2024
Thank you for your kind review, we are glad your stay was a 10/10 and we hope to see you again soon
10/10 Excelente
Simon
Viaje en grupo
4 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dated but immaculately clean
Basic and dated room but immaculately clean. Good food in the evening and at breakfast, only issue was the coffee machine kept breaking down. Great stay all the staff were top of their game : )
Simon
Se hospedó 1 noche en diciembre de 2023
Respuesta de Charlotte - Reception Team, el 1 ene. 2024
We are glad you had a good stay with us and enjoyed the meal and breakfast. We are aware some of our rooms need updating and this is in the early stages of planning, we appreciate you were happy with the cleanliness of the rooms. We look forward to welcoming you back.
10/10 Excelente
Hayley
Viaje familiar con niños
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for one night to visit Chester zoo. Found the hotel clean and comfortable, staff welcoming. Breakfast very good with lots of choice. Would happily stay here again.
Hayley
Se hospedó 1 noche en noviembre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.
10/10 Excelente
Mark
15 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed one night, best nights sleep in a while
I've seen others say the staff were great, but they actually are. Special thanks to Susie in particular.
Great hotel, location is ok, safe, clean, friendly. would happily stay again
Mark
Se hospedó 1 noche en noviembre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.
6/10 Aceptable
David
20 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
David
Se hospedó 1 noche en octubre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your feedback and we are looking forward to seeing you again.
10/10 Excelente
Colette
Viaje en grupo, Viaje de negocios
18 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy check in. Room was lovely & clean, and food options were very good.
Colette
Se hospedó 2 noches en octubre de 2023
Respuesta de Veronika - reception team, el 29 nov. 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.
10/10 Excelente
MARION
9 oct. 2023
Great hotel. Lovely staff, breakfast very good. Location was ideal for our needs. Thanks to the ladies in reception helping pin a flower onto my 👗 🙂
MARION
Se hospedó 2 noches en octubre de 2023
Respuesta de Tash C - Front Office Manager , el 10 oct. 2023
Thank you for your excellent review, we are please you enjoyed your time here when visiting for a wedding.
2/10 Terrible
Nick
7 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Noisy room peeling paint breakfast food uncooked never to return
Nick
Se hospedó 1 noche en septiembre de 2023
Respuesta de Natasha C - Front Office Manager , el 8 oct. 2023
Thank you for taking the time to leave a review. We are sorry you felt we did not meet our usual high standards. We appreciate and welcome all feedback, using them to improve our services to the guests.On the back of this review, the management team has completed additional maintenance checks on the room you stayed in. The vast majority of the room has been decorated with wallpaper, however, they have noticed a small crack in the paint above the shower, we are presuming this is the peeling paint you are referring to and I can confirm this will be resolved in the coming days. I agree that our rooms are a little dated, however, we have an extremely high cleanliness score within IHG, and plans to renovate the bathrooms are currently in the early stages. I must, however, refute the blanket comment about the uncooked breakfast food. Our kitchen has the highest food hygiene rating of 5. To get a 5, in-depth records of food temperatures are kept proving that the food is cooked. This is completed every day on numerous occasions, including the morning you had breakfast. We do hope that you return to us in the future.
10/10 Excelente
Matthew
2 oct. 2023
Matthew
Se hospedó 2 noches en septiembre de 2023
Respuesta de Natasha C - Front Office Manager , el 8 oct. 2023
Thank you for the score of 10/10. We are glad to see that the hard work of the staff is being appreciated.
10/10 Excelente
shane
Viaje en pareja
25 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place with good services
shane
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon
8/10 Bueno
Alan
Viaje familiar
16 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alan
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon
10/10 Excelente
Fiona
Viaje de negocios
14 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Value for money
It’s been a while since I’ve stayed, normally stay at another location, but the extortionate parking charges made me stay a little further out. Has been updated since my last stay and it was a pleasant surprise.
Fiona
Se hospedó 2 noches en agosto de 2023
Respuesta de Tash C - Front Office Manager , el 16 sept. 2023
Thank you for staying with us, over the last 2 years we have been working hard to update the hotel. We are glad that it has been noticed and appreciated. We look forward to welcoming you again soon.
10/10 Excelente
Mark
13 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel for an overnight stay
We used this hotel for an overnight stay on the way to our holiday. The reception staff greeted us with a smile and were extremely helpful. Our room was spacious, spotless and comfortable. We enjoyed a lovely meal in the restaurant. Tasty and real good value. Would throughly recommend.
Mark
Se hospedó 1 noche en julio de 2023
Respuesta de Tash C - Front Office Manager , el 16 sept. 2023
Thank you for your kind words. I have passed your feedback onto our department heads to share with the teams. We hope you can visit us again soon.
8/10 Bueno
James
Viaje de negocios
9 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and convenient location
James
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your kind review, we are glad that you found our location to be convenient and our staff friendly, I will make sure to pass your feedback on to the rest of the team. We hope to see you again soon,
8/10 Bueno
Anne
3 sept. 2023
Anne
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon
10/10 Excelente
Fionnuala
28 ago. 2023
Fionnuala
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon,
8/10 Bueno
Scott
28 ago. 2023
Scott
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 25 sept. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.
10/10 Excelente
Carrie
21 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved everything about the stay
Carrie
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon
8/10 Bueno
Cliente verificado
Viaje de negocios
18 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you enjoyed your stay and hope to see you again soon to make your experience a 10/10
10/10 Excelente
Graham
16 ago. 2023
Graham
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
10/10 Excelente
Derek
Viaje familiar
15 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Derek
Se hospedó 7 noches en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and we hope to see you again soon
10/10 Excelente
Cliente verificado
Viaje familiar
7 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean rooms had a very comfortable stay
Cliente verificado
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for your kind review, we are glad you enjoyed your stay and hope to see you again soon!
10/10 Excelente
Elizabeth
1 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hidden secret
This is a lovely hotel with friendly staff and an awesome breakfast. The dinner menu has something for everyone. Thank you
Elizabeth
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 29 ago. 2023
Thank you for your great review, we are glad you enjoyed your stay with us and I will make sure to pass your feedback on to all the team, we hope to see you again soon!
10/10 Excelente
David
29 jul. 2023
David
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 31 jul. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
8/10 Bueno
Paul
Viaje en grupo
23 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel in good
Location for travel
Paul
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 31 jul. 2023
Thank you very much for your review, we are glad that you enjoyed your stay and that you found our hotel to be in a good location for you, we hope to see you again soon
10/10 Excelente
Tom
Viaje familiar
22 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were incredibly helpful and friendly.
Tom
Se hospedó 3 noches en julio de 2023
Respuesta de Sophie, el 22 jul. 2023
Thank you very much for taking the time to leave a review, we are glad you enjoyed your stay and found our staff to be friendly and helpful. This feedback will be passed on to the team, we hope to see you again soon,
6/10 Aceptable
Lesley
Viaje en pareja
21 jul. 2023
Convenient for our needs. Typical Holiday Inn. Restaurant menu limited and pricey considering Macdonalds and OK Diner on site
Lesley
Se hospedó 1 noche en julio de 2023
Respuesta de Tash , el 22 jul. 2023
Thank you for the review, We are glad all your needs were met in relation to the rooms. We appreciate that our prices are higher than the fast food outlets on the services, however, our restaurant prices are very competitive with other local freshly cooked food establishments.
10/10 Excelente
Cliente verificado
17 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely clean hotel, modern contemporary design. Staff friendly and helpful.
Cliente verificado
Se hospedó 2 noches en julio de 2023
Respuesta de Sophie, el 22 jul. 2023
Thank you for your lovely review, we are glad you enjoyed your stay and your feedback will be passed on to all the staff. We hope to see you again soon,
8/10 Bueno
Terence
Viaje familiar
11 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terence
Se hospedó 5 noches en julio de 2023
Respuesta de tom, el 18 jul. 2023
thank you your review, we are glad you enjoyed your say
8/10 Bueno
Anne
10 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was clean. Staff very welcoming. Location was convenient.
Anne
Se hospedó 1 noche en julio de 2023
Respuesta de Sophie, el 10 jul. 2023
Thank you so much for taking the time to leave a review, we are glad you enjoyed your stay and will pass your feedback on to all our staff. We hope to see you again soon
10/10 Excelente
Richard
26 jun. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
5 stars
Richard
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
8/10 Bueno
Adrian
Viaje de negocios
15 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Adrian
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon
8/10 Bueno
Samantha
10 jun. 2023
Samantha
Se hospedó 2 noches en junio de 2023
Respuesta de Sophie, el 4 jul. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon,
4/10 Malo
R
7 jun. 2023
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
R
Se hospedó 1 noche en junio de 2023
Respuesta de Tash , el 8 jun. 2023
Thank you for taking the time to leave a score for us. I'm sorry it was not higher, we do take all feedback extremely seriously. As no particular issue was mentioned, please do not hesitate to contact the hotel to discuss the stay so we can make sure any future visit is 10 out of 10
6/10 Aceptable
Nick
3 jun. 2023
Nick
Se hospedó 2 noches en mayo de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review. We are sorry that hear that your stay was not up to our usual standard. If you would like to get in touch to tell us more about how we can improve your experience, please don't hesitate to contact us directly at bookings@holidayinnchesterwest.co.uk
10/10 Excelente
Stephanie
Viaje familiar
1 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice little place
Great stay. We haven’t been for around 6 years so we’re pleasantly surprised it was still as it was back then. Comfortable and clean, with a nice restaurant and friendly staff
Stephanie
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophie, el 1 jun. 2023
Thank you for your lovely review, we are glad you enjoyed your stay and hope to welcome you again soon,
8/10 Bueno
James
29 may. 2023
James
Se hospedó 3 noches en mayo de 2023
Respuesta de Sophie, el 26 jun. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
10/10 Excelente
Lloyd
Viaje familiar
21 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just delighted with this hotel. Will stay here next trip as well.
Lloyd
Se hospedó 2 noches en mayo de 2023
Respuesta de Sophie, el 22 may. 2023
Thank you very much for your kind review, we look forward to seeing you again
10/10 Excelente
Nicholas
15 may. 2023
Nicholas
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophie, el 22 may. 2023
Thank you for your kind review, we hope to see you again soon
10/10 Excelente
Mark
15 may. 2023
Mark
Se hospedó 5 noches en mayo de 2023
Respuesta de Sophie, el 22 may. 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
8/10 Bueno
david
Viaje de negocios
7 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
david
Se hospedó 4 noches en abril de 2023
Respuesta de tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay
10/10 Excelente
Karen
29 mar. 2023
Karen
Se hospedó 1 noche en marzo de 2023
Respuesta de tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay
10/10 Excelente
Michael
24 mar. 2023
Michael
Se hospedó 1 noche en marzo de 2023
Respuesta de tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay
10/10 Excelente
Emma
Viaje familiar
19 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good visit recommended
Was good. Nice and easy. Breakfast good value gor money
Emma
Se hospedó 2 noches en marzo de 2023
Respuesta de Tash , el 19 mar. 2023
Thank you for the lovely review. We hope you can visit again soon
6/10 Aceptable
Janet
12 mar. 2023
Le gustó: Servicio y personal
Janet
Se hospedó 1 noche en marzo de 2023
Respuesta de Tom, el 13 abr. 2023
thank you for your review we are glad you enjoyed your stay
10/10 Excelente
David
26 feb. 2023
David
Se hospedó 2 noches en febrero de 2023
Respuesta de Tash , el 27 feb. 2023
Thank you for your excellent feedback. I will pass it on to the rest of the team. We hope to see you again soon
10/10 Excelente
Malcolm
17 feb. 2023
Malcolm
Se hospedó 1 noche en febrero de 2023
Respuesta de tash, el 18 feb. 2023
Thank you for the excellent score, we hope to welcome you again soon
10/10 Excelente
S
Viaje de negocios
11 feb. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
S
Se hospedó 1 noche en febrero de 2023
Respuesta de tom, el 12 feb. 2023
HiThank you for your review, we are happy you enjoyed your stay and hope to see you again soon.