Servicio de la propiedad

Opiniones de Sheraton Mustika Yogyakarta Resort and Spa

5 out of 5
Sheraton Mustika Yogyakarta Resort and Spa
JL Laksda Adisucipto KM 8.7, Depok, Yogyakarta

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 83 de 243 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 107 de 243 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 37 de 243 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 243 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 243 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ha sido una estancia perfecta. El hotel muy bueno, con buenas instalaciones y el personal muy atento, siempre dispuesto a ayudarte y a facilitarte la estancia. Sin duda 100% recomendable.
Se hospedó 1 noche en agosto de 2018
Respuesta de Afnur Robbie, el 20 ago. 2018
Dear Fany, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for sharing a very stunning review. We are so glad that you enjoyed your recent stay, from the room, the cuisines and facilities provided. It is something we hold dearly and strive to provide to each guests. It is always a great pleasure reading a positive review from our valuable guest such as yours We hope to have the opportunity to welcome you back for another memorable experience.

8/10 Bueno

Margarita, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel agradable muy cerca del aeropuerto
Me gustaron las instalaciones, el pesonal muy atento, muy cerca del aeropuerto, una vista hermosa del monte Merapi y muy bueno el desayuno buffette incluido en la tarifa del hotel.
Respuesta de Executive Office, el 1 jul. 2016
Thank you for providing a great guest experience

8/10 Bueno

Seiji

Le gustó: Servicio y personal y servicios
トイレやバスタブが綺麗でない。アメニティが人数分無かったなど、5星にしては満足にはいたらない
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

EUN SU

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Adequate but not as good as the photos suggest
This hotel had a grand(iose) reception area/lobby and facade, but the room needed some work -- it felt old, tired, and was somewhat falling apart. Also, the way that the room's door opened made it very awkward to pass especially when lugging a bag.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ankit

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good stay
Very comfortable. Staff very courteous. We got some vegetarian dishes specially prepared for us for breakfast.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Shiro

Le gustó: Servicio y personal
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Shailendra Kumar Sinha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
it is nice property to relax.
Se hospedó 3 noches en julio de 2023

8/10 Bueno

anthony, South Beloit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff at breakfast was top notch. Everything from the time you check in until you leave was care of service and attention to detail
Se hospedó 7 noches en junio de 2023

10/10 Excelente

raney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
You will love it
What can I say? This was the best resort I have ever stayed at. The food……exceptional. Restaurant manager Bagus Hart Wibowo and his staff…….the best
Se hospedó 5 noches en junio de 2023
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Tea, el 19 jun. 2023
Dear Mrs. Raney, Greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team

10/10 Excelente

Frédéric

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en junio de 2023
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Tea, el 15 jun. 2023
Dear Mr. Frederic, greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team

6/10 Aceptable

Harsha

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 7 jun. 2023
Dear Harsha,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bueno

Heinken

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Family stay for 3 night
Stay with whole family of 14 people. Check in process was easy and recieve all what we requested. Breakfast was grate and tasty. staff was very helpful. Kids enjoyed the pool. Pool was big and castle type Slight draw back was the aged building. Maintenance team do their best but doors and windows are old.
Se hospedó 3 noches en abril de 2023
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team, el 28 abr. 2023
Dear Mr. Heinken,Warm greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team

10/10 Excelente

nikita rani

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel, stayed in the room with the attached pool but only issue was door was not completely able to close and small lizard creeped in. Everything else was good
Se hospedó 3 noches en marzo de 2023
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team, el 27 abr. 2023
Dear Nikita Rani,Warm greetings from Sheraton Mustika Yogyakarta.Thank you for taking your time to write the reviews. We are glad to hear that you like your stay here, we will share your review to our staff so that it will motivate us to keep doing better in our services. Warm regards,Sheraton Mustika Yogyakarta Resort & Spa team

10/10 Excelente

Shen-Long

Se hospedó 1 noche en febrero de 2023
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr. Shen-Long,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bueno

RODERICK

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It is a unique and spacious facility with a very nice pool and relaxing but beautiful atmosphere. The staff are very helpful and friendly. The buffet breakfast was great. Their promotions posted on the walls were not updated though. And they did not clean one of our rooms. Also, there was a blood stain on one of our sheets. Otherwise we enjoyed our stay.
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team, el 30 ene. 2023
Dear Roderick,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention.We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

6/10 Aceptable

Hiroshi, Chiyo-ku

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
When I tried to take a bath, the water was yellow. I moved to another hotel in 2 days.
Se hospedó 2 noches en octubre de 2022
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team, el 30 ene. 2023
Dear Hiroshi,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness and maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

8/10 Bueno

Mr David

Viaje familiar
Le gustó: Servicio y personal
The hotel is looking tired in parts. Rooms need a refurb. Service was good though.
Se hospedó 4 noches en octubre de 2022
Respuesta de Sheraton mustika Yogyakarta Resort & Spa Team, el 30 ene. 2023
Dear Mr. David,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while you were staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. Since refurbishment is underway at the resort, I assure you that in the future, you will see a transformed Sheraton resort worthy of its brand expectations. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

8/10 Bueno

Francisco J

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Very good stay but
Se hospedó 4 noches en agosto de 2022
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr. Fransisco,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

10/10 Excelente

John, Hong Hong

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable, good service, beautiful pool and view of Merapi mountain. Great breakfast. Short trip to shops. Airport Shuttle. Etc!
Se hospedó 2 noches en julio de 2022
Respuesta de Indira, el 22 jul. 2022
Dear Mr. John, Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa. We have shared your impressions with all the team members. They extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued. Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous. Sincerely, Sheraton Mustika Yogyakarta Resort & Spa Team.

2/10 Terrible

Meryam

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Médiocre
Hôtel absolument pas entretenu. Cet hôtel doit être complètement rénové car inadmissible d’accueillir des clients dans cet environnement. Les chambres sont sales, les sanitaires à la limite de l’insalubrité. L’extérieur presque en ruine. Les transats de piscines à mettre à la poubelle. Le petit déjeuner laisse à désirer également. Ceci est loin d’être un 4,5 étoiles. C’est une honte pour la gamme Sheraton.
Se hospedó 1 noche en mayo de 2022
Respuesta de Indira, el 22 jul. 2022
Dear Ms. Meryam, Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa, Your valuable review has been well received. Thank you. Please accept our sincere apology for the inconvenience you may have experienced regarding the facilities during your recent stay at our resort. We have noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all our guests. We hope your next stay with us will better meet our standard of excellence. Sincerely, Sheraton Mustika Yogyakarta Resort & Spa Team Member.

8/10 Bueno

EUN SU

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
아침 식사
아침 식사 장소 부족, 아침 메뉴 별로
Se hospedó 3 noches en mayo de 2022
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr. Eun Su,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

6/10 Aceptable

Tomofumi

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
There are so many ants in the restaurant. Facility also not so good. There are noise from AC. The glass which was served for welcome drink was dirty like remain lipstick. I think this hotel is so old. So maintanance is very important.
Se hospedó 3 noches en abril de 2022
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr. TomofumiThank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

10/10 Excelente

JIN WOO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2021
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr. JIN WOO,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bueno

junrong

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr. Junrong,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2020
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa Team. , el 24 may. 2023
Dear Mr/Mrs,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Makanannya enak dan stafnya ramah-ramah. Recommended.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa, el 18 dic. 2020
Dear valued Sheraton customer, Terimakasih sudah memberikan review yang bagus untuk kami di Expedia. Kami sangat bahagia untuk melayani tamu yang berharga seperti Anda. Kami berusaha untuk membuat pengalaman anda menginap tidak hanya memuaskan tapi juga berkesan. Kami senang anda menikmati hidangan yang disediakan. Kami menanti Anda untuk kembali lagi ke Sheraton Mustika Yogyakarta Resort & Spa dan merasakan hangatnya keramahan Yogyakarta sekali lagi.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2020
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa, el 18 dic. 2020
Dear valued Sheraton customer, Thank you for the ratings on Expedia. We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta.

10/10 Excelente

Khumaira, Surabaya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything was great, it was clean and the service was awesome
Se hospedó 2 noches en noviembre de 2020
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa, el 26 nov. 2020
Dear Khumaira, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! We are delighted to know that you had a memorable time with us. It is a pleasure to read about your fond memories of your stay at Sheraton Mustika Yogyakarta Resort & Spa. Once again, thank you for choosing us. We look forward to welcoming you back home for another memorable experience.

8/10 Bueno

Low Peng

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
very comfortable Hotel
The atmosphere is very relaxing the staffs are excellent very friendly and helpful Always ready to help making me feel really at home
Se hospedó 2 noches en septiembre de 2020
Respuesta de Sheraton Mustika Yogyakarta Resort & Spa, el 24 sept. 2020
Dear Low Peng, Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa, thank you for taking the time to write a great review for us. I am delighted to hear that you had a great experience staying at Sheraton Mustika Yogyakarta. I will be sure to share your kind compliments with our team and we look forward to welcoming you back for a return stay at near future. Thank you!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
親切丁寧な対応で満足しています。
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Jb, Usa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property with Awesome Spa and extremely helpful and hospitable staff, felt very comfortable and at home
Se hospedó 4 noches en marzo de 2020

10/10 Excelente

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
落ち着いた雰囲気のリゾートホテル。レストランやバー以外にも、土産屋やカフェがあります。バーは親切で、スナックをサービスしてくれました。コンシェルジュもタクシーの手配などスムーズ、短期間でも世界遺産まで問題なく往復できました。
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Avieueda, Indonesia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice view,big pool 👍,i love it,thank you sheraton ,i will be back
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Cliente verificado

Se hospedó 6 noches en febrero de 2020

10/10 Excelente

KOKI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like their classic design which represent Indonesia as a whole. Spacious room. Comfy bed. Great breakfast selection. Warm hospitality from all staff.
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The thing that really makes this hotel outstanding is the helpful and charming staff who make staying there a real pleasure. The rooms are also nicely refurnished, at a good size and the architecture is fantastic. The spa and its staff are especially good. Most of all, it is the people that make this the best place to stay in Yogyakarta.
Se hospedó 3 noches en enero de 2020
Respuesta de Public Relations, el 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta. Kind regards,

6/10 Aceptable

KYEONGIL

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
좋은 호텔이지만...
가족 여행으로 이용했습니다. 직원들의 친절도는 매우 좋습니다. 그리고 공항에서 매우 가까운 점도 장점입니다. 다만, 쉐라톤 브랜드에 걸맞지 않는 점 몇가지를 들면, - 전체적으로 내부시설이 많이 낙후되었습니다. - 객실이 청결하지 않습니다. 벌레들이 보일 정도입니다. - 욕실 수압이 약합니다. 전반적으로 시설 개선이 필요하다고 생각합니다.
Se hospedó 3 noches en enero de 2020

10/10 Excelente

Cynthia, DC area

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we stayed one night, very nice hotel ad breakfast buffet was great.
Se hospedó 1 noche en enero de 2020
Respuesta de Public Relations, el 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for a wonderful and detailed review of your recent stay at the resort. We are so glad that you enjoyed your recent stay, from the room, the cuisines and facilities provided. It is something we hold dearly and strive to provide to each guests. It is always a great pleasure reading a positive review from our valuable guest such as yours. We hope to have the opportunity to welcome you back for another memorable experience. Kind Regards,

8/10 Bueno

Yiwen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
還可以
飯店離機場很近,但附近沒有什麼餐廳及商店,用餐及買東西都不方便,但飯店環境還算整潔乾淨,服務生友都和善有禮
Se hospedó 4 noches en octubre de 2019

6/10 Aceptable

Markus Bernhard

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
way below expectation for a sheraton
booked this hotel because of ratings and previous experience with sheraton hotels. unfortunately this place was way below expectation. booked a mountain view room at higher price which i would not recommend. the room faces the pool area which is quite noisy and the condition of room is questionable. furniture and bathroom showed heavy marks of wear and tear. light switches of bed lamp fell off once touching. one lamp would not shut off at all. AC very noisy. wifi barely working. changed instantly and without big issue to garden view room which is completely renovated. however room climate was quite humid, clothes and shoes have been damped overnight. could be the rainy season effect, but should bot happen in a 4.5 star hotel. gym/spa/restaurants not visited. pool is in a good condition, quite a plus of this hotel, same as the service of the employees. breakfast is a turn down, the quality of the food and the presentation was not what i expect in that price category, would not recommend and will not book again.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Public Relations, el 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa Please accept our sincere apology for the inconvenience you may have experienced regarding the facilities. As a heritage themed hotel, we have the responsibility to maintain and upkeep the hotel, thus your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements. Your review will surely be taken into consideration since the upcoming refurbishment is on the way. We have well noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all of our guests. We hope to have the opportunity to welcome you back for another memorable experience. Kind Regards,

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
お湯がふんだんに出てよかった。 ミネラルウォーターも一人2本置いてくれていたのが良かった。 食事もおいしい。
Se hospedó 1 noche en diciembre de 2019
Respuesta de Public Relations, el 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for the time taken to write this wonderful review on your stay with us We are very pleased to know that you had a most memorable experience and that you enjoyed the resort with its facilities and services provided. We are looking forward to welcome you back for another memorable stay with us in the near future. Kind Regards,

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Interior design of the room Great chill vibes Bed was comfortable
Se hospedó 4 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicios
The hotel looks like it is 1000 years old. Perhaps it is the oldest Sheraton in the world. I think we should do a Remodal.
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Great Staff and also great details , like pack breakfast for early tour and departures , great pick up and transport for free to guest to the airport and to town . But the hotel would need some new work and renovation like the pool and kidsclub . not sure if the pool filter and pump was working . also the pool surrounding need more regular cleaning and sweeping to prevent dirty from getting into the pool .
Se hospedó 5 noches en noviembre de 2019

8/10 Bueno

AK

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel and its grounds is beautiful and clean. It does feel a bit old and in need of updating. The staff is very helpful and very friendly. The bedroom is quite spacious and comfortable. Unfortunately, due to its proximity to a mosque, I was awakened every night at 3:45AM by their call to prayer which lasts for at least 30 minutes. I would be careful to choose the location of the hotel next time.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Public Relations, el 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for the time taken to write this wonderful review on your stay with us Allow me to express my sincerest regret and apology for the unpleasant situation that you experienced during your recent stay for being disturbed by the sound of Adzan. For the future remark we will be glad to assist you in a better room that offers you more comfortable atmosphere that away from the sound where you can be at leisure. We hope to have the opportunity to welcome you back for another memorable experience. Kind Regards,

8/10 Bueno

Khaled

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2019