Lobby
Ver disponibilidad

Opiniones de Best Western Premier EMA Yew Lodge Hotel

4 out of 5
Best Western Premier EMA Yew Lodge Hotel
33 Packington Hill, Kegworth, Derby, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 104 de 317 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 117 de 317 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 317 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 317 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 317 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, and fast check in. The location is convenient if you fly to / from East midlands. Wifi was not working this time, but for sure this can be improved
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good gym
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ambiente agradable
En general fue buena, sirve como base para llegar a otras partes de Leicester. El restaurante es un punto agradable y se come delicioso.

6/10 Aceptable

Brian

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Better hotels available nearby
We were booked for an overnight stay to enable a early morning start in Nottingham. This hotel used to be a favourite but has now become to corporate. £8 to park overnight for one night while a guest of the hotel is just a hidden charge that should be included in the room rate. Reception staff and manager showed appalling service. Redeeming factor was an excellent breakfast.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Gurl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool etc gym
Se hospedó 1 noche en enero de 2023

10/10 Excelente

ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Very pleasant stay . Nice room . Great food Good facilities and welcoming staff
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Andy

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Dean

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, but watch out for parking charges
The hotel was nice if a little dated and the pool & spa facilities were OK. However, I only became aware that they charge £8 per day parking when arriving at Reception. When I was considering cancelling my booking because of it Reception waived the parking charge. Other than that my stay was fine. I would stay again if they dropped the parking charge. I personally think it is sly of a hotel to charge parking when it should be in with the price. Its like going to buy a car and the seller charging extra for the wheels!
Se hospedó 3 noches en noviembre de 2022

10/10 Excelente

Elizabeth

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good hotel room was excellent
Se hospedó 1 noche en octubre de 2022
Respuesta de Reception Team, el 24 oct. 2022
Thank you for your kind review. We look forward to welcoming you back in the future.

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Reception Team, el 24 oct. 2022
Thank you for your 10/10 Review.

6/10 Aceptable

Sharon

Se hospedó 1 noche en septiembre de 2022
Respuesta de Reception Team, el 24 oct. 2022
Thank you for your review.

6/10 Aceptable

Carl

Le gustó: Servicio y personal
Nothing majorly wrong with the place
Parking is an issue. £8 per night is just ridiculous when you can park for free on the road outside. The hotel does need a refurb. Given that, the staff are generally great and made us feel welcome. Shout out the manager of the restaurant who was lovely.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sales Team, el 21 sept. 2022
Thank you for your review, Carl.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really Nice
Se hospedó 2 noches en septiembre de 2022
Respuesta de Charlie, el 21 sept. 2022
Thank you for you 10/10 review!

10/10 Excelente

Brendan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Charlie Morrell, el 21 sept. 2022
Thank you for your 10/10 review, Brendan!

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff
Staff were excellent room was fantastic and fully recommend the breakfast
Se hospedó 1 noche en agosto de 2022
Respuesta de Charlie , el 31 ago. 2022
Thank you Kevin for you 10 out of 10 review!We hope to welcome you back to the hotel soon.

10/10 Excelente

Karen

Se hospedó 2 noches en agosto de 2022
Respuesta de Charlie Morrell, el 31 ago. 2022
Thank you Karen for your 10 out of 10 review. We're glad you enjoyed your stay!

6/10 Aceptable

kohulan

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Size and cleanest good but no enough fan provided, time restriction introduced for the swimming pool access
Se hospedó 1 noche en agosto de 2022
Respuesta de Charlie Morrell, el 31 ago. 2022
Thank you for your feedback Kohulan.

10/10 Excelente

DERICK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Nicola - Revenue manager, el 16 ago. 2022
Wow 10 out of 10 that's great Derick, thank you. We hope to see you again.

8/10 Bueno

Dave

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
nice pool
Se hospedó 2 noches en agosto de 2022
Respuesta de Sales Team, el 10 ago. 2022
Thank you for your feedback Dave.

2/10 Terrible

Xinmiao

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
So bad very unsatisfactorily
So bad. We just arrived around 20 minutes and then they ask us to pay for charge of bath with no reason. I’ve no idea why but the manager told us cuz we have arrived 20 minutes so we need afford the charge of bath.
Se hospedó 1 noche en julio de 2022
Respuesta de Nicola - Revenue manager, el 3 ago. 2022
Thank you for your review Xinmiao. Having spoke to the manager on shift that evening, you left the bath running. which flooded the bathroom causing a leak to other bedrooms on the below floor. Thank you for the payment for the damages caused by the above.

8/10 Bueno

Clare Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Nicola - Revenue manager, el 3 ago. 2022
Thank you for your 8/10 score Clare. We hope to see you again soon.

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was all good
Se hospedó 1 noche en julio de 2022
Respuesta de Nicola - Revenue manager, el 3 ago. 2022
That's great Victor thank you for your 5/8 score. We hope to see you again soon,

6/10 Aceptable

D

Viaje de negocios
Severely dated rooms
The public areas of the hotel are very nice and well presented. the staff were helpful and attentive. The hotel is however massively let down by the severely dated rooms.
Se hospedó 1 noche en julio de 2022
Respuesta de Nicola - Revenue manager, el 3 ago. 2022
Thank you for your review D and I am pleased you liked the public areas and the staff were helpful. We have refurbished most of our rooms now but we still have a small amount of rooms to do in due course, if you are with us again please feel free to request a newly refurbished room and we will try our best to do that for you.

10/10 Excelente

Malcolm

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value
Nice hotel in nice village.
Se hospedó 1 noche en julio de 2022
Respuesta de Nicola - Revenue manager, el 18 jul. 2022
Thank you for your kind comments Malcolm, we are really lucky to be in such a lovely village. We hope to see you again

10/10 Excelente

Eliot

Se hospedó 1 noche en julio de 2022

4/10 Malo

Zoe

Se hospedó 1 noche en junio de 2022

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely no help from Expedia or the hotel to change the date due to Ill health, I wouldn’t use either in the future
Se hospedó 1 noche en junio de 2022
Respuesta de Nicola - Revenue manager, el 20 jun. 2022
Good afternoon Robert, i am sorry that you have experienced this, i am not aware from the hotel of the details but if you wish to discuss please do get in touch.

4/10 Malo

Tracey

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
poor service and room condition
Hotel looks good from outside, room was dated, handle missing from bath and slipped getting out due to this. Phoned for room service that did not turn up and overcharged for breakfast (they did not bother to check what we had and just charged us for two full english at £12.50 a person). Disappointed because our son goes to university around the corner and we were hoping to regularly use this hotel when we visit him.
Se hospedó 1 noche en mayo de 2022
Respuesta de Nicola - Revenue manager, el 9 may. 2022
Hi Tracey, I am sorry to hear the things you experienced during your stay, we are in the middle of modernising most of our bedrooms but this does not seem to be one of them. The food service is certainly not normal standard for us, we do hope you do stay with us again.

6/10 Aceptable

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good but needs more EV charging
All good hotel wise. However picked it for the EV charge point and there was only 1 with decent charge rate, which was occupied for all of my stay. However, the extra 3-pin was useful even if slow and I used that. I would suggest at least providing several 3 PIN points if not further 7kW chargers.
Se hospedó 2 noches en abril de 2022
Respuesta de Nicola - Revenue manager, el 9 may. 2022
Thank you for your review Mark we are pleased you was pleased with the hotel and we will certainly be looking at more charge points in the future. We hope to see you again.

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay
Our stay at Best Western was enjoyable, maybe a bit pricey. Renovations were not timely... otherwise it was okay
Se hospedó 2 noches en abril de 2022
Respuesta de N, el 14 abr. 2022
Thank you for your 8/10 review Paul, we glad you enjoyed your stay. We hope to see you again in the future.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very enjoyable time !
The staff were great all helped as much as they could , the two guys in the spa area were friendly and didnt make me feel a nuisance for asking questions,which i have experienced elsewhere. I couldnt praise all the staff enough. The only things could have been better were firstly the breakfast not enough fresh fruit, and it was a very basic cooked breakfast .I have to say the pancake machine is hilarious all that for very little reward ! The decoration towards our room is half way done which the hotel have notices around explaining in process , however to go from a lovely grey stylish part through double doors into a bad 70s corridor was like taking part in a sci fi movie going back in time , we enjoyed it but many wouldnt !! Lol
Se hospedó 2 noches en marzo de 2022
Respuesta de Nicola - Revenue manager, el 30 mar. 2022
Thank you for your score Karen and thank you for your kind comments regarding the team in the health club. We have noted your comments about the breakfast. We are very excited for the finished results of the new bedrooms and we hope to see you again soon.

2/10 Terrible

Wilsonbell electrical

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don’t park
Stayed before nice rooms but good it overpriced being a celebrity chef image !! But they are charging for car parking which is criminal £16 for two nights Very poor of them ripping people off like that
Se hospedó 2 noches en marzo de 2022
Respuesta de Nicola - Revenue manager, el 30 mar. 2022
Thank you for your review Wilsonbell but sorry to hear about your feedback.

10/10 Excelente

SAMER

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Pete

Se hospedó 1 noche en marzo de 2022
Respuesta de Yew Lodge Hotel, el 24 mar. 2022
Thank you for your rating Pete. We hope to welcome you back soon!

2/10 Terrible

Michael

Se hospedó 1 noche en febrero de 2022
Respuesta de Yew Lodge Hotel, el 24 mar. 2022
We are sorry to hear your stay was not satisfactory. We appreciate your feedback and rating.

8/10 Bueno

M

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2022
Respuesta de Nicola - Revenue manager, el 8 mar. 2022
Thank you M for your 8 out of 10 score. We hope to see you again soon

4/10 Malo

Patricia

Se hospedó 1 noche en febrero de 2022
Respuesta de Nicola - Revenue manager, el 28 feb. 2022
Hi Patricia, I am sorry we did not meet your expectations on this stay, i understand you had an issue with the water, sorry about that but if there is anything else you would like to discuss please do get in touch.

8/10 Bueno

Matthew

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Ideal location to meet our requirements. Staff were friendly and polite. Had meal in bar area which was excellent. Noise from other bedrooms ie talking and TV could easily be heard. Would have been useful to have book of information re facilities etc in room.
Se hospedó 1 noche en febrero de 2022
Respuesta de Nicola - Revenue manager, el 21 feb. 2022
Thank you for your great review Matthew, we can confirm we are starting to put back information in the rooms regarding facilities, we hope to see you again soon.

10/10 Excelente

Elina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Sales Team, el 4 ene. 2022
Hi Elina, Thank you for your rating and feedback. We hope to welcome you back soon.

8/10 Bueno

Frankie

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not bad
Nice hotel..very nice restaurant..reception could be a little more cheerful and helpful
Se hospedó 1 noche en diciembre de 2021
Respuesta de Nicola - Revenue manager, el 14 dic. 2021
Thank you for your feedback Frankie, glad you liked the hotel and restaurant, we will certainly take on your comments about reception. We hope to see you again the future.

10/10 Excelente

S W

Se hospedó 2 noches en septiembre de 2021
Respuesta de Nicola - Revenue manager, el 14 dic. 2021
Wow! 10 out of 10, thank you SW

10/10 Excelente

Christine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Nicola - Revenue manager, el 14 dic. 2021
Thank you for your 10 out of 10 review Christine, thats great! We hope to see you again the future.

2/10 Terrible

Kirsty

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Nicola - Revenue manager, el 14 dic. 2021
Sorry to hear of your 2 out of 10 rating Kirsty, we would like some further information if possible so we can improve going forward?

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021
Respuesta de Nicola - Revenue manager, el 30 nov. 2021
10 out of 10, wow! Thank you so much, we hope top see you again soon.

6/10 Aceptable

Jemma

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Didn’t have any cutlery with our meal so had to ask and they missed some fries for the children. Food didn’t taste very good, no flavour and lack of salt and pepper offered.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Nicola - Revenue manager, el 29 nov. 2021
Hi Jemma, thank you for your feedback about your dinner in Marco's i am so sorry to hear about this but i will certainly pass this on the the team.

10/10 Excelente

Rasa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Nicola - Revenue manager, el 22 nov. 2021
Wow! 10 out of 10, thank you, we hope to see you again in the future

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Okay stay, slightly overpriced
Placement excellent for what I needed. Downstairs is great, rooms could do with a bit of TLC. Very pleased dogs are allowed, didnt have one with me but think its good that they are. Was not aware of the charge for parking, very expensive so i just parked off site for the rest of my stay ( was then over charged for parking on check out as they presumed I used thier carpark). The wifi didnt work the two evenings i was there so I had trouble getting work done. The staff werent particularly friendly and looked like i was annoying them by checking on the wifi and asking about a dinner reservation (which i was originally told was not available and then when my friend asked she was able to book). Very thin walls, was able to hear everything from the adjoining rooms and corridor all night.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Nicola - Revenue manager, el 22 nov. 2021
Thank you for your feedback on your recent stay with us. We are glad you were overall pleased with the hotel and we completely take your comments on board. We were having some problems with the Wi-Fi which is not common for us but sorry it had an affect on your stay. I will certainly pass your comments on to the team about not being friendly, again this is not normal for us. Glad you like the idea we accept dogs. Hopefully see you again in the future.

10/10 Excelente

borislav

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2021
Respuesta de Nicola - Revenue manager, el 2 nov. 2021
Wow 10 out of 10! Thank you so much. We hope yo see you again in the future,