Upon arrival on Friday evening, my guests and I quickly realized that while the property initially appeared acceptable, a closer inspection revealed significant and unacceptable cleanliness issues. It became evident that the property had been staged with clean linens and amenities, but never properly cleaned following its recent purchase and superficial updates. This was not a minor issue, as one representative suggested—it was a fundamental failure to meet basic cleanliness and hygiene standards.I contacted the host immediately and was offered a quick cleaning visit, which would not have resolved the issue. This property required a deep clean by a professional team—something that should have been completed well before any guests arrived.What I found additionally troubling was the shift in focus to a birthday gathering we had mentioned. It was a quiet, small celebration involving a cake and charcuterie, not a party or event that violated the rental agreement. Suggesting otherwise, as indicated by comments from your representative and an email titled “Policy Violations Reported,” felt like an attempt to deflect from the legitimate concerns we raised about the condition of the property. I had tried to resolve this issue without leaving a bad review, but I have not heard from Vrbo or Evolve since my initial complaint was filed.
