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Opiniones de Des Moines Marriott Downtown

3.5 out of 5
Des Moines Marriott Downtown
700 Grand Ave, Des Moines, IA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 437 de 805 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 232 de 805 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 80 de 805 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 805 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 805 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Arlene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic hotel
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

andrea, Chihuahua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable
Muy bien una estancia muy agradable, ubicado en el centro

10/10 Excelente

Christopher

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was very clean and elegant. Only wish coffee was free and parking could be included in the price.
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris, el 15 may. 2024
Christopher, thank you for letting us know of your recent experience along with the services important to you and which you'd like to see in included with the rate. Your feedback will be shared with our executive team for their information and follow-up.

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Chris, el 8 may. 2024
Thank you for choosing to stay with us at the Des Moines Marriott Downtown. We look forward to welcoming again in the future.

10/10 Excelente

melanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 20 abr. 2024
Melanie, thank you for your feedback it's great to know you enjoyed your stay. Come back and see us soon!

10/10 Excelente

Jason

Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 8 may. 2024
Jason, your feedback is greatly appreciated and we hope to welcome you back to the Des Moines Marriott Downtown when your travels return to our great city!

10/10 Excelente

Morgan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful people beautiful place
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 17 abr. 2024
Morgan, thank you for choosing to stay with us for your recent stay in Des Moines. It's great to know you experienced our 'Spirit to Serve' and the pride taken in our Marriott Hotel

10/10 Excelente

Patrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 10 abr. 2024
Patrick, thank you for acknowledging our Des Moines Marriott Downtown as a 'great place'! We look forward to welcoming you back soon.

10/10 Excelente

Candace

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only thing i didn't like about this property is that there is no self parking.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 10 mar. 2024
Candace, thank you for your feedback. Please know that there are 2 ramps within 1 block of the hotel connected by skywalk as well as meters on the streets surrounding our hotel/in the downtown area. Wehope to have a future opportunity to welcome you again.

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, el 21 feb. 2024
Steven, thank you for letting other travelers know of the enjoyable stay you recently experienced when staying with the Des Moines Marriott Downtown. We look forward to welcoming you again!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris , el 15 feb. 2024
Thank you for your feedback! It's great to know that you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excelente

Russell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business Traveler
Convenient location and nice hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 13 feb. 2024
Russell, we appreciate knowing we were able to provide you with an enjoyable stay and that our location and hotel provided the important factors you were needing. We look forward to welcoming you back.

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 13 feb. 2024
Lori, thank you for letting us know of your 5-star experience. It's great to know just how much you enjoyed your stay!

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris, el 29 ene. 2024
Jeffrey, thanks for your feedback, letting us and other travelers know of your experience. We look forward to welcoming you again in the future.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Chris, el 17 ene. 2024
Thanks for sharing your recent experience with us, David. We hope to have a future opportunity to welcome you again in the future!

8/10 Bueno

Melanie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We attended the Iowa game at Wells Fargo. Very convenient to be able to walk inside the skyways to the arena.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 14 ene. 2024
Melanie, thanks for your feedback and letting others know of the convenience of the skywalk from hotel to Wells Fargo. Our shuttle service is available to transport you as well.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Front desk and shuttle staff were kind and accommodating! Shuttle to and from airport is fantastic and convenient!
Se hospedó 2 noches en enero de 2024
Respuesta de Chris, el 12 ene. 2024
Thanks for sharing your recent experience from your stay at the Des Moines Marriott Downtown, We look forward to welcoming you when traveling to Des Moines in the future.

10/10 Excelente

Mike

Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 12 ene. 2024
Apologies for the delay in responding to your post. Thanks so much, Mike, we appreciate knowing you enjoyed your stay/experience.

10/10 Excelente

Kecia, Coralville

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Another great stay at the Downtown Marriott. Shuttle service to restaurants and concert venue was excellent! Clean property with great staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 9 dic. 2023
Kecia, thanks for not only letting us know of your enjoyable stay but other travelers considering the Des Moines Marriott Downtown as well. We look forward to welcoming you again in the future!

10/10 Excelente

Clifford

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 7 dic. 2023
Clifford, thank you for your feedback and we look forward to welcoming you again in the future!

10/10 Excelente

Briana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay. Very clean and staff was helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 7 dic. 2023
Thanks so very much for your feedback, Briana, we look forward to welcoming you again!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was clean and nice. The staff was friendly and helpful. Location was convenient.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 27 nov. 2023
Mark, we thank you for sharing your feedback with other travelers considering a stay in Des Moines and look forward to providing Marriott's 'Spirit to Serve'.

8/10 Bueno

Jennifer

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Chris, el 16 nov. 2023
Jennifer, thank you for letting us know of your overall satisfaction from your recent stay. We appreciate the time you've taken to let others know about your experience as well!

2/10 Terrible

Pack

Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 14 nov. 2023
Thank you for your feedback. We strive to deliver an enjoyable stay and are most concerned that your experience failed to meet your expectations as well as our own. Please allow us a future opportunity to improve upon your stay.

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The shuttle and valet services were especially helpful for our visit.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 13 nov. 2023
Pamela, thank you for providing feedback regarding your recent stay at the Des Moines Marriott Downtown. It is reassuring to know that our team of bellmen provided you with shuttle and valet service. We look forward to welcoming you again soon!

10/10 Excelente

Sheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel's location was perfect for our group, which was attending the Shania Twain concert. We left the car with the valet and enjoyed a drink and appetizers in the bar area (which is very nice). The room was excellent for our group of three. The hotel shuttle promptly took us to Wells Fargo Arena. Unfortunately, when catching the shuttle back to the hotel after the concert, the shuttles were picking guests up down the block instead of the corner guests were told to stand at; then, the full shuttles drove past us guests standing at the correct corner. Thus we waited probably 30 additional minutes for shuttle service. Leaving the next day, our car was promptly brought by a valet; however, there seemed to be only one bellhop to grab our luggage from our room and take it downstairs. (You don't allow guests to use the luggage rack.) After waiting 30 minutes, we hauled our luggage downstairs. Those were the only snafus. I would definitely stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 5 nov. 2023
Sheryl, thank you for choosing to stay with us at the Des Moines Marriott Downtown. We appreciate knowing the details of your stay and how we can improve your experience. We look forward to welcoming you again in the future!

10/10 Excelente

Nancy, West Union

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent shuttle service. Very polite staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 5 nov. 2023
Nancy, thank you for choosing to stay with us at the Des Moines Marriott Downtown. We have a great team who deliver our 'Spirit to Serve'!

10/10 Excelente

Kecia, Coralville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 5 nov. 2023
Thank you for your feedback, Kecia! We appreciate knowing you enjoyed your stay at the Des Moines Marriott Downtown.

10/10 Excelente

Nicole

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 5 nov. 2023
Nicole, thanks so much for staying with us at the Des Moines Marriott Downtown. We appreciate knowing you enjoyed a great 'experience'! We look forward to welcoming you again in the future.

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Liked
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 4 nov. 2023
Thanks for letting us know that you enjoyed your stay Mary ... please come back and stay with us again in the future!

10/10 Excelente

Wanita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 4 nov. 2023
Thanks, Wanita, so great to know you enjoyed your stay. We're fortunate to be located in the heart of downtown. Please come back and see us again!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Toilet had an issue as soon as we checked in. Also, toilets are much too low for many adults, particularly those who are aging gracefully. Also, the bathroom sink leaked from the faucet handle.
Se hospedó 2 noches en octubre de 2023
Respuesta de Chris, el 31 oct. 2023
Thank you for sharing your feedback regarding a recent stay. It is from our guest feedback that we are provided with the opportunity to learn from and improve upon our service and delivery

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 29 oct. 2023
Brian, thanks for letting other travelers and our hotel team know of your enjoyable stay at the Des Moines Marriott Downtown. We hope you'll allow us a future opportunity to welcome you again in the future.

10/10 Excelente

Greg

Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 17 oct. 2023
Greg, thank you for letting us know of your recent experience at the Des Moines Marriott Downtown. It's certainly great to know you experienced our 'Spirit to Serve' and we look forward to welcoming your return.

8/10 Bueno

Amie

Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 6 nov. 2023
Amie, thank you for your feedback, we appreciate knowing you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 9 oct. 2023
Michael, thank you for the time taken to share your feedback with other travelers. We look forward to welcoming you in the future.

2/10 Terrible

Elizabeth

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sink clogged sometime while I was out. Somehow they came into my room while I was out only to stuff the sink with nasty towels. Made me move in middle of night. No compensation.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

margaret

Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 9 oct. 2023
Margaret, thank you for letting us know of your recent experience at the Des Moines Marriott Downtown. Please allow us a future opportunity to welcome you in the future when your travels bring you back to Des Moines.

4/10 Malo

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
poor front dest service
The front desk host was preoccupied. She did greet me with a smile; however, the only thing she said to me was asking for a card for incidentals, told me I could order dinner until 11pm, and gave the locations to the elevator. she did not tell me what time check-out was, if there was a pool, if there was a fitness center on site, did not mention breakfast, or that I would have to have my room card for reentry after 12am, did not confirm check-in and out dates, etc. Check-in was pathetic, although I did witness other guest getting exceptional service at the front desk throughout me stay. The valet and room service staff was great.
Se hospedó 3 noches en octubre de 2023
Respuesta de Chris, el 8 oct. 2023
We appreciate the time you've taken to provide us with feedback regarding your check-in experience and assure you this is certainly not the customer service experience we would want you or any other guest to encounter. Please be assured that your feedback will be shared with those who can best take immediate corrective actions to insure Marriott's 'Spirit to Serve' is our focus.

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 8 oct. 2023
Larry, we appreciate the time you've taken to let others know of your experience at the Des Moines Marriott Downtown. We look forward to a future opportunity to welcome you in the future when travels bring you back to Des Moines!

10/10 Excelente

JOE, Elkhorn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great spot. Parking is a bit of a challenge.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 4 oct. 2023
Joe, thank you for your feedback and acknowledging our location in the heart of downtown Des Moines. In addition, to our valet parking at the hotel, we are within 1 block of 2 parking ramps as well as meters on the streets surrounding the hotel. We look forward to welcoming you again in the future!

2/10 Terrible

Saumil

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would not recommend staying there.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 29 sept. 2023
Sammi, we apologize if your experience you failed to meet your expectations and hope you'll allow us a future opportunity to welcome you in the future giving us another chance to provide our 'Spirit to Serve'.

6/10 Aceptable

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facilities were clean and well cared for, but the noise carries between rooms too much. I could hear the people in the next room flush their toilet, run their water, open and close their door etc. It would have been fine if there was a fan in the bathroom so I could have drown out the sound, but there was no fan.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 6 sept. 2023
Samantha, we thank you for your feedback and apologize for the disturbances you unfortunately experienced from other hotel guests. Please know that your feedback will be shared with hotel leadership for follow-up.

10/10 Excelente

Jaclyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff’s attitude and service was great
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 6 sept. 2023
Jaclyn, thank you for acknowledging our delivery of Marriott's 'Spirit to Serve'. We look forward to welcoming your return.

10/10 Excelente

Jeremy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 29 sept. 2023
Jeremy, thank you for your feedback, we appreciate knowing we were able to provide an enjoyable stay for you. We look forward to welcoming you again in the future.

10/10 Excelente

Ayake

Viaje en grupo
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris, el 22 ago. 2023
Ayake, thank you for your feedback! It's great to know you enjoyed your stay with us and we look forward to welcoming you in the future!

10/10 Excelente

Rusty, Knoxville

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great hotel...very modern, room was very nice and bathroom was great. We were able to walk to the Downtown Farmer's Market (which was huge) and to the State Capitol (a bit of a hike but doable). Not much activity in downtown on the weekends so that was the only downside.
Se hospedó 2 noches en agosto de 2023
Respuesta de Chris , el 16 ago. 2023
Rusty, it is great to know just how much you enjoyed your stay at the Des Moines Marriott Downtown. We are fortunate to be in the heart of the city and glad you were able to enjoy the Downtown Farmer's Market . . . it is definitely one of the best!

6/10 Aceptable

Vanessa

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I wanted free internet so I signed up for bonvoy. Did not receive my welcome email till I checked out, therefore I did not have access to WiFi for my entire two night stay.
Se hospedó 2 noches en agosto de 2023
Respuesta de Chris, el 31 ago. 2023
Vanessa, please accept our apology for the delay in receiving the Bonvoy welcome email and any inconvenience this created for you.

10/10 Excelente

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris, el 14 ago. 2023
David, thanks for sharing your feedback regarding your recent stay with us. It's great to know that you enjoyed your experience and we look forward to welcoming you again in the future.

10/10 Excelente

Krystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great front desk
We had a great stay. My daughter spilled her entire cup of hot chocolate in the lobby by the valet entrance. The gal at the front desk was very kind and helped to comfort my upset and crying child. This happened at checkout on Friday, August 11 around 9:00 AM.
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris, el 6 sept. 2023
Krystal, please accept my apology for the tardiness in responding to your comments regarding the 'Spirit to Serve' displayed by our staff. We appreciate your acknowledgment of the service displayed by our associate and hope to welcome you again soon.