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Opiniones de Hampton Inn & Suites West Des Moines/SW Mall Area

2.5 out of 5
Hampton Inn & Suites West Des Moines/SW Mall Area
6160 Mills Civic Parkway, West Des Moines, IA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 464 de 724 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 177 de 724 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 53 de 724 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 724 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 724 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alma

Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Manger-Barry Webb, el 6 ene. 2024
Thank you for staying with us at the Hampton SW location we look forward to you visiting again.

10/10 Excelente

Lizeth

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would definitely return!! Friendly staff and super clean.
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2021
Respuesta de Front Desk Manager, el 25 feb. 2021
Thank you for taking time to leave a review with us, on your experience. Our guests’ feedback is always very appreciated. We look forward to see you again on your next stay with us!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were nice and room was comfortable and clean.
Se hospedó 1 noche en mayo de 2024
Respuesta de Team Hampton , el 17 may. 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

10/10 Excelente

Krystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything about our stay was great! It was the best hotel I’ve stayed at in a long time. Quiet, great rooms, friendly staff, easy check in, amazing breakfast options.
Se hospedó 2 noches en mayo de 2024
Respuesta de Team Hampton , el 10 may. 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

10/10 Excelente

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One night stay. Slept well. Great breakfast.
Se hospedó 1 noche en mayo de 2024
Respuesta de Team Hampton , el 10 may. 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

10/10 Excelente

David, Buda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable bed
Se hospedó 2 noches en abril de 2024
Respuesta de Team Hampton , el 3 may. 2024
Thank you for staying with us and filling out the survey!

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton , el 3 may. 2024
Thank you for staying with us and filling out the survey!

10/10 Excelente

Amber

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room, pool area, and hotel were quite clean. The beds were comfortable and the room was quiet. Breakfast offerings were as one would expect. The only negative of this stay was the breakfast area. The food was fine, but the dining area seemed understaffed. The tables weren’t cleaned, the cutlery wasn’t being restocked, and the trash cans were full. Only one gentleman was working and he couldn’t keep up with demands. Overall, safe and clean property in an excellent location. I’d certainly stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton , el 29 abr. 2024
Thank You for staying with us. We appreciate your feedback about our breakfast. We try to schedule 2 breakfast hosts on busier mornings. We should've had 2 on during your breakfast experience.

10/10 Excelente

Vyacheslav, Mercer Is.

Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton , el 17 may. 2024
Thank You for Staying with us & filling out the survey! - Have a great weekend!

10/10 Excelente

Justin, Austin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect for a night or two; clean, safe, friendly with nice amenities
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton , el 19 abr. 2024
Thank You for Staying with us & the kind comments! - Have a great weekend!

6/10 Aceptable

David

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Team Hampton , el 19 abr. 2024
Thank You for Staying with us- Have a great weekend!

10/10 Excelente

Carlo, Ottawa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton , el 29 mar. 2024
Thank You for the Feedback

10/10 Excelente

Brad

Viaje familiar
Le gustó: Limpieza y servicio y personal
Good place overall. Rooms in need of repairs to bath shelves, nightstand drawer’s and outlets.
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton , el 29 mar. 2024
Thank You for the Feedback - We are currently in the process of replacing the bathroom shelves & nightstand charger/outlets.

10/10 Excelente

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton , el 29 mar. 2024
Thank You for the Feedback

10/10 Excelente

Holly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very kind, pool and hot tub were great, room was very clean, and the breakfast/coffee bar was perfect!
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton , el 16 mar. 2024
Thank You for the great feedback!

8/10 Bueno

Thomas

Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton , el 5 abr. 2024
Thank You For Staying with us and filling out the survey.

8/10 Bueno

Brent, Mason City

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Team Hampton , el 16 mar. 2024
Thanks for filling out the survey!!

8/10 Bueno

Goats on the

Se hospedó 2 noches en febrero de 2024
Respuesta de Team Hampton, el 22 mar. 2024
Thanks for filling out the survey

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice hotel! The hotel was clean, quiet, and had a very comfortable bed!
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton, el 23 feb. 2024
Thank you for taking time to share your experience! Your feedback is very much appreciated. We hope to see you again on your next visit to the area!

10/10 Excelente

Michelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton , el 16 feb. 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excelente

Amy

Viaje familiar
Clean, safe, friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton , el 16 feb. 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Team Hampton , el 16 feb. 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton , el 16 feb. 2024
Thank You for staying with us and taking the time to fill out the survey.

10/10 Excelente

Brook

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean hotel & updated
Se hospedó 1 noche en febrero de 2024
Respuesta de Team Hampton , el 9 feb. 2024
Thank You for staying with us and taking the time to fill out a survey.

10/10 Excelente

Ravi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay - great staff
Front desk was really helpful and the whole experience was great
Se hospedó 1 noche en enero de 2024
Respuesta de Team Hampton , el 9 feb. 2024
Thank You for staying with us and taking the time to fill out a survey.

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Team Hampton , el 9 feb. 2024
Thank You for staying with us and taking the time to fill out a survey.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Service Mgr. -Barry Webb, el 26 ene. 2024
We like to thank you for staying with us at the SW Hampton Inn location

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Mgr. -Barry Webb, el 26 ene. 2024
Thank you for staying with us at the SW Hampton Inn Location

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Guest Service Manger-Barry Webb, el 22 ene. 2024
Thank you for staying with us at the SW Hampton Inn location

8/10 Bueno

Sheldon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk Agent- Ashley , el 16 ene. 2024
Thank You! We hope to see you again!

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Agent- Ashley , el 16 ene. 2024
Thank you! Come back and see us soon!!

4/10 Malo

Christy

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
When i arrived the person at the front desk appeared as though i was bothering her. She had her phone up the entire time. She didn’t even tell me my room number or wait for me to leave the desk before she went back behinr a locked door. When I got to the 4th floor there was bunch of litle boys playing hockey in the middle of the hallway while two moms stood and watched. All they could say is "I hope you don't have to go past them to get to your room". The boys could be heard on the 1st floor so I'm not sure why it was being allowed.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Service Mgr. -Barry Webb, el 8 ene. 2024
Very sorry that when you checked in it was poor front desk adequate will be something that will be address, as to the kids playing on the 4th floor I myself is actually shocked I went up after my shift to actually talk to the parents and the kids about the situation once again I am very sorry for the experience you received when you stayed but once we do value and appricate you staying @ the SW Hampton Inn location.

10/10 Excelente

Doug

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bathroom lay-out was very cramped, but a good stay overall
Se hospedó 1 noche en diciembre de 2023
Respuesta de GSM- Barry Webb, el 6 ene. 2024
We thank you for stay at the Hampton Inn SW Location

10/10 Excelente

Melissa, Augusta

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de GSM- Barry Webb, el 6 ene. 2024
We appreciate you staying with us at the SW location Hampton Inn

10/10 Excelente

Justus

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Team Hampton , el 9 feb. 2024
Thank You for staying with us and taking the time to fill out a survey.

10/10 Excelente

Kelly, Oakdale

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Agent- Ashley , el 16 ene. 2024
We appreciate your compliments! Thank you and hope to see you again!

10/10 Excelente

Maureen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stag was very good and friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Service Manger-Barry Webb, el 26 dic. 2023
Thank you for staying with us at the SW Hampton Inn location

10/10 Excelente

John

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place all around. Clean, friendly staff, room as nice and clean. Bathroom was nice and clean. Breakfast was pretty good for a hotel. Wouldn't go there for breakfast if I wasn't staying there, but that's true of any hotel breakfast.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Hampton , el 13 dic. 2023
Thank you so much for straying with us and taking the time to share a review. Have a fantastic day!

6/10 Aceptable

Kristin

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Our thermostat in our room did not work, said error. There was missing part on nightstand/console between beds. I hope they do not think we did that. Breakfast, muffins seemed dried out. The staff was super friendly and very helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Hampton , el 13 dic. 2023
Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We are in the process of changing out all the nightstand plugs. Thank You for the great feedback about our staff! Please consider a return trip so we can provide you with a better experience.

4/10 Malo

Josh

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Breakfast was awful and things were constantly out and not getting refilled. No locks on the bathroom doors is absolutely ridiculous.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Team Hampton , el 13 dic. 2023
Thank you for taking the time to provide feedback on your recent stay. Please accept our sincere apologies regarding our breakfast. What you experienced is not typical and hope you give us another try to better serve you.

8/10 Bueno

Russell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As someone that only seeks out Hampton hotels for my overnight stays this facility shows its age. Cleaning carpets and room repairs need to be done with some better maintenance
Se hospedó 2 noches en noviembre de 2023
Respuesta de GSM-Barry Webb, el 24 nov. 2023
Yes I will say that our establishment has been up since 2015 and yes it is something that has already been looked into hopefully we soon get a makeover however thank you for insight as well thank you again for staying with us @ the SW location

10/10 Excelente

Tonia, Rogers

Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Hampton , el 13 dic. 2023
Thank you for taking the time to share your experience.

10/10 Excelente

Victoria

Viaje familiar
Le gustó: Servicios
Very comfortable. Easy check in. Our front desk associate was amazing. Saw me the next day and remembered my name. Was very friendly. (Ashley was her name) would definitely stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GSM-Barry Webb, el 15 nov. 2023
Thank you for staying with us, just like all Hilton brands we strive to make your stay as personalble and pleasant as possible, once again thank you for staying at the SW Location in Des Moines

6/10 Aceptable

Suzan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conditioner in the shower empty. The shower head was poor as about 1/3 of the water continued to come out of the bathtub spout. The faucet in the sink cannot be turned to either hot or cold due to design. By the bedside there are no places to plug in devices for charging so the phone needs to be across the room. Bed and linens nice but the little things woudl have made it much better.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GSM-Barry Webb, el 15 nov. 2023
I do most certainly apologize it not normal for certain things such as the ones you mentioned get looked over and the inconvenience of others like the charging stations and water will be looked upon to see what needs to be done to accommodate

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check-in was easy and quick.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Team Hampton , el 10 nov. 2023
Thank you for your recent staying with us, I appreciate you taking the time to return your survey.Have a great weekend!

8/10 Bueno

David

Bench in shower broken. Hand held nonfunctional
Se hospedó 1 noche en octubre de 2023
Respuesta de Team Hampton , el 10 nov. 2023
Thank you for your recent staying with us, I appreciate you taking the time to return your survey. My Apologies for the shower/bath issues, we had Maintenace replace the bench & shower head.. Have a great weekend!

8/10 Bueno

Laura

Se hospedó 1 noche en octubre de 2023
Respuesta de Team Hampton , el 17 nov. 2023
Thank you for your recent staying with us, I appreciate you taking the time to return your survey.

8/10 Bueno

Dale, Milford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Team Hampton , el 27 oct. 2023
Thank you for your recent stay at Hampton Inn West Des Moines, I appreciate you taking the time to return your survey.

10/10 Excelente

Iradier

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Team Hampton , el 23 oct. 2023
Thank you for your recent stay at Hampton Inn West Des Moines. We appreciate you taking the time to share your survey.We look forward to seeing you again.