Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 95 de 404 opiniones" "
10 - Excelente
95
Puntuación de 8, es decir, Bueno. Basada en 111 de 404 opiniones" "
8 - Bueno
111
Puntuación de 6, es decir, Aceptable. Basada en 75 de 404 opiniones" "
6 - Aceptable
75
Puntuación de 4, es decir, Malo. Basada en 52 de 404 opiniones" "
4 - Malo
52
Puntuación de 2, es decir, Terrible. Basada en 71 de 404 opiniones" "
2 - Terrible
71
7.2/10
Limpieza
7.0/10
Servicio y personal
6.8/10
Servicios
6.6/10
Condiciones de la propiedad
7.2/10
Cuidado del medio ambiente
Opiniones
2/10 Terrible
Jose, Dallas
Viaje de negocios
17 oct. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy sucia olia feo y esta en muy malas condiciones
Jose
Se hospedó 1 noche en octubre de 2023
6/10 Aceptable
Cliente verificado
Viaje de negocios
4 oct. 2021
Le gustó: Comodidad de las habitaciones
Bueno
Estancia buena y agradable, buena ubicacion, y el precio es standar.
Cliente verificado
Se hospedó 2 noches en octubre de 2021
10/10 Excelente
Pilar
10 jul. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pilar
Se hospedó 1 noche en junio de 2021
10/10 Excelente
efrain
Viaje de negocios
17 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
efrain
Se hospedó 2 noches en mayo de 2021
10/10 Excelente
Cliente verificado
Viaje familiar
4 ago. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno de verdad y muy limpio es un hotel increíble parece por fuera que es un hotel de mala muerte pero cuando entras a las habitaciones te quedas sorprendido por la limpieza
Cliente verificado
Se hospedó 1 noche en agosto de 2019
10/10 Excelente
Linda
15 abr. 2024
Le gustó: Limpieza y servicio y personal
Linda
Se hospedó 1 noche en abril de 2024
Respuesta de Adraine Rediresponse Specialist, el 16 abr. 2024
Hello Linda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
6/10 Aceptable
Rich, Lincoln
11 mar. 2024
Food was luke warm, discovered a open bottle of flavored water from the previous- tenant
Rich
Se hospedó 2 noches en marzo de 2024
Respuesta de Red Roof Management , el 12 mar. 2024
Thank you for taking a moment to leave a review, Rich. The staff and I at the Red Roof Inn Des Moines appreciate your 3/5 score following your stay. You stated that the food was lukewarm and there was an open bottle of flavored water in your room, which saddens us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2/10 Terrible
Jose
11 mar. 2024
Jose
Se hospedó 2 noches en marzo de 2024
Respuesta de Samantha Rediresponse Specialist, el 1 abr. 2024
Thank you for your review, Jose. The staff at the RED ROOF INN DES MOINES and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management Rediresponse Specialist
6/10 Aceptable
Beth
Viaje en pareja
5 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios
Did not like it
Beth
Se hospedó 2 noches en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 6 feb. 2024
Dear Beth,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DES MOINES. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
4/10 Malo
Brooke
Viaje en pareja
31 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You could only get into the parking lot by one entrance.
Brooke
Se hospedó 2 noches en octubre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 4 nov. 2023
Dear Brooke,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHESAPEAKE CONFERENCE CENTER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the number of entrance availability of the property not to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist
10/10 Excelente
Diann
9 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice people. Comfortable.
Diann
Se hospedó 2 noches en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 9 oct. 2023
Dear Diann,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DES MOINES. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding Redroof comfortable room and nice staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excelente
Diann
Viaje en pareja
23 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok place.
Diann
Se hospedó 1 noche en septiembre de 2023
Respuesta de Oniel Rediresponse Specialist, el 24 sept. 2023
Hello Dianna,Thank you for taking the time to write a review of your stay at the Red Roof Inn Des Moines. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist
10/10 Excelente
Randelle
19 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stay there again
Check in was a little slow, but he was a new employee still in training. The room was very nice and the bed was very comfortable. I definitely would stay there again
Randelle
Se hospedó 3 noches en septiembre de 2023
Respuesta de Devorine Red Roof Management, el 1 nov. 2023
Hi Randelle,Thank you for sharing your thoughts following your stay at our Red Roof Inn Des Moines location. I am delighted to hear that despite having a slow check-in process you found our rooms nice and our bed comfortable. Positive feedback from our guest is always an encouragement to our Red Roof staff as we continue to provide great experiences for you. On behalf of the staff and the rest of our Red Roof team we thank you again for you kind words and can't wait to host you in future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
8/10 Bueno
Peyton
18 sept. 2023
Peyton
Se hospedó 2 noches en septiembre de 2023
Respuesta de Antonio,RediResponse Specialist, el 20 sept. 2023
Hello Peyton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
8/10 Bueno
Richard
4 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Richard
Se hospedó 1 noche en septiembre de 2023
Respuesta de Oshane RediResponse Specialist , el 5 sept. 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
2/10 Terrible
Cliente verificado
4 sept. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
You won't get sleep here
The entire hotel smel.ls like marijuana. The front desk had the never to say they have a strict policy for smoking and to make them aware if I smelled anything. You smell it in the lobby! There are long term occupants living here with large dogs and babies. It was loud, unkept and really the worse hotel for a quiet nights sleep.
Cliente verificado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Oshane RediResponse Specialist, el 5 sept. 2023
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN DES MOINES did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
6/10 Aceptable
Douglas
1 sept. 2023
Douglas
Se hospedó 1 noche en agosto de 2023
Respuesta de Oniel Rediresponse Specialist , el 24 sept. 2023
Hello Douglas,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Des Moines. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist
4/10 Malo
Michael
Viaje de negocios, Viaje familiar
25 ago. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The manager is very rude with poor communication skills.
Michael
Se hospedó 1 noche en agosto de 2023
Respuesta de Recordo Rediresponse Specialist, el 25 ago. 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DES MOINES. It's truly disheartening to hear that you had a bad experience with us due to the indicated rude encounter with management. Please know that this is not a level of service that we stand for and will be taken into consideration. We would love to have another chance to provide you with a better experience the next time you re in town.Sincerely,Recordo Rediresponse Specialist
4/10 Malo
Mark
Viaje de negocios
24 ago. 2023
No le gustó: Servicio y personal
The problem is when you check in you have to pay a 100.00 in case you mess up the room. If you don’t have cash it goes on hold to your card account. This is my last stay at any red roof inn never had good times at any other.
Mark
Se hospedó 1 noche en agosto de 2023
Respuesta de Recordo Rediresponse Specialist, el 25 ago. 2023
Hello Mark,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DES MOINES. It's saddening to hear that our required deposit created a bad experience for you. We wish you all the best in your future travels.Sincerely,Recordo Rediresponse Specialist
2/10 Terrible
William
24 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
William
Se hospedó 1 noche en agosto de 2023
Respuesta de Antonio,RediResponse Specialist, el 9 sept. 2023
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
2/10 Terrible
Richard
22 ago. 2023
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Richard
Se hospedó 2 noches en agosto de 2023
Respuesta de Recordo Rediresponse Specialist, el 24 ago. 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist
4/10 Malo
Sally
Viaje en pareja
21 ago. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that it was well lit
Sally
6/10 Aceptable
Tim
21 ago. 2023
Le gustó: Limpieza
Cold eggs for breakfast Eggs were still froze in m
Tim
Se hospedó 2 noches en agosto de 2023
Respuesta de Devorine RediResponse Specialist, el 7 sept. 2023
Thank you for taking a moment to complete our survey, Tim. The staff at the Red Roof Inn Des Moines and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
6/10 Aceptable
Francis
19 ago. 2023
Francis
Se hospedó 1 noche en agosto de 2023
Respuesta de Antonio,RediResponse Specialist, el 15 sept. 2023
Hello Francis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
6/10 Aceptable
Cecilia
Viaje familiar, Viaje familiar con niños
15 ago. 2023
No le gustó: Limpieza y servicios
They cleaned the room daily but the towels were stained/dirty.
Cecilia
Se hospedó 2 noches en agosto de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 17 ago. 2023
Dear Cecilia, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DES MOINES . We appreciate that you were pleased with our frequent housekeeping. However the towels were unclean. Feedback from our guests is always welcome as we strive to improve the quality of our services. Thank you again for sharing your experience. We look forward to providing a better stay.Sincerely, Kerry-Lee RediResponse Specialist
8/10 Bueno
Darrel
15 ago. 2023
Le gustó: Limpieza y servicio y personal
Darrel
Se hospedó 2 noches en agosto de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 16 ago. 2023
Dear Darrel, We at the RED ROOF INN DES MOINES are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
2/10 Terrible
Ann
15 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ann
Se hospedó 1 noche en agosto de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 16 ago. 2023
Dear Ann, We at the RED ROOF INN DES MOINES are disheartened to have earned your low scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
10/10 Excelente
Erica
Viaje en grupo
14 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Erica
Se hospedó 1 noche en agosto de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 16 ago. 2023
Dear Erica, We at the RED ROOF INN DES MOINES are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
10/10 Excelente
Wm
Viaje familiar
12 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were clean and nice outside dr was on back was lil scary ppl an trash back door worn an peeling but managers were very nice and very helpful place was clean and nice inside
Wm
Se hospedó 1 noche en agosto de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 13 ago. 2023
Hello Wm, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN DES MOINES. It’s an absolute joy reading you were please with our nice and clean rooms and our helpful staff. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist
4/10 Malo
Patricia
Viaje familiar
11 ago. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is not located in a safe place. The pictures are misleading since the actual hotel does not look as inviting as the photos. The room was substandard and when we asked for more towels the clerk refused. The towels were very thin.
Patricia
Se hospedó 1 noche en agosto de 2023
Respuesta de Devorine RediResponse Specialist, el 11 ago. 2023
Hi Patricia,Thank you for your honest feedback following your stay at Red Roof Inn Des Moines. I am disappointed that you weren't thoroughly pleased with the room, the property appearance and the towels. Please accept our most sincere apologies. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist
4/10 Malo
Karen
8 ago. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
TV did not work, twice tried to get it fixed, we watched a drug deal right there in the parking lot as we were y loading our truck. And the toilet was clogged. We were quite scared the whole stay.
Karen
Se hospedó 1 noche en agosto de 2023
Respuesta de Devorine RediResponse Specialist, el 10 ago. 2023
Dear Karen,We are sorry to hear your recent experience at the Red Roof Inn Des Moines did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Devorine RediResponse Specialist
8/10 Bueno
Kristie
6 ago. 2023
Le gustó: Limpieza y servicio y personal
Kristie
Respuesta de Devorine RediResponse Specialist, el 8 ago. 2023
Thank you for taking a moment to complete our survey, Kristie. The staff at the Red Roof Inn Des Moines and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
10/10 Excelente
Rejeam
6 ago. 2023
Rejeam
Se hospedó 1 noche en agosto de 2023
Respuesta de Devorine RediResponse Specialist, el 8 ago. 2023
Thank you for taking a moment to rate your experience, Rejeam. The staff at the Red Roof Inn Des Moines and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
2/10 Terrible
Laura
Viaje de negocios
4 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had bed bugs
Laura
Se hospedó 1 noche en agosto de 2023
Respuesta de Oshane RediResponse Specialist , el 5 ago. 2023
Hello Laura, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
8/10 Bueno
Karen L
3 ago. 2023
Karen L
Se hospedó 1 noche en agosto de 2023
Respuesta de Recordo Rediresponse Specialist , el 24 ago. 2023
Hello Karen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we are doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist
8/10 Bueno
Carolyn, Richardson
2 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Carolyn
Se hospedó 2 noches en julio de 2023
Respuesta de Oshane RediResponse Specialist , el 3 ago. 2023
Hello Carolyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
8/10 Bueno
Pamela
Viaje en pareja
30 jul. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nonebof the outlets worked for charging phones. Owner stated that it could have been breaker.
Pamela
Se hospedó 1 noche en julio de 2023
Respuesta de Dannielle Rediresponse Specialist, el 31 jul. 2023
Dear Pamela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DES MOINES. We apologize for the issue you had with the outlets. We are happy to know that you brought your concerns to the staff attention. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof Management
8/10 Bueno
debbie
Viaje familiar
29 jul. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
room was clean and comfortable but there could of been more parking and it was somewhat noisy.
debbie
Se hospedó 1 noche en julio de 2023
Respuesta de Dannielle Rediresponse Specialist, el 31 jul. 2023
Dear Debbie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DES MOINES. We are sorry that you were not satisfied with the parking provided and the loud noise that came from other guest. We are happy to know that the room was clean and comfortable. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof Management
6/10 Aceptable
Guadalupe
15 jul. 2023
No le gustó: Condiciones de la propiedad
It was really loud .. alot of people just walking around the property make me fell unsafe
Guadalupe
Se hospedó 1 noche en julio de 2023
Respuesta de Oniel Rediresponse Specialist, el 16 jul. 2023
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Des Moines. You indicated that there was a lot of persons walking about, which made you felt unsafe, our apologies for any inconvenience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist
10/10 Excelente
Francis
Viaje familiar
14 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We can tell the owners have great pride in their motel Everything from the room to the staff is exellent. I highly recomend this motel.
Francis
Se hospedó 1 noche en julio de 2023
Respuesta de Carla Red Roof Management , el 16 jul. 2023
Dear Francis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Des Moines. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great pride we take in our motel, from the room to our staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist
10/10 Excelente
robert
25 jun. 2023
Le gustó: Limpieza y servicio y personal
modern clean room
robert
Se hospedó 1 noche en junio de 2023
Respuesta de Linton Rediresponse Specialist , el 26 jun. 2023
Dear Robert,Thank you for telling us about your recent experience at the Red Roof Inn Des Moines. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.With thanks,LintonRediresponse Specialist
4/10 Malo
Rodney
Viaje de negocios
11 jun. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
I was supposed to stay here, but the property seemed to be in disrepair, and there were nothing but construction workers. Not a place for a single woman to be staing.
Rodney
Se hospedó 4 noches en junio de 2023
Respuesta de Tianna RediResponse Specialist, el 12 jun. 2023
Hello Rodney, Thank you for sharing your experience at the Red Roof Inn Des Moines. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the upkeep of the property. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Tianna RediResponse Specialist
4/10 Malo
Justina
10 jun. 2023
Justina
Se hospedó 1 noche en junio de 2023
Respuesta de Linton Rediresponse Specialist, el 1 jul. 2023
Dear Justina,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Des Moines and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist
8/10 Bueno
Astrid
5 jun. 2023
Astrid
Se hospedó 1 noche en junio de 2023
Respuesta de Linton Rediresponse Specialist , el 26 jun. 2023
Dear Astrid,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Des Moines and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist
8/10 Bueno
Christine
Viaje familiar
4 jun. 2023
Le gustó: Servicio y personal
Stay was fine. Felt safe and staff was nice. Sheets had stains on them i just used my own blanket.
Christine
Se hospedó 1 noche en junio de 2023
Respuesta de Tianna RediResponse Specialist, el 5 jun. 2023
Hello Christine,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Des Moines. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that our staff was accommodating. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. However, I sincerely apologize for the stained sheets as you highlighted. We hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna RediResponse Specialist
10/10 Excelente
Rodney
Viaje en pareja, Viaje con mascota
30 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very friendly staff. filled my request for a ground floor room immediately
Rodney
Se hospedó 1 noche en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 30 may. 2023
Hello Rodney,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Des Moines. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It's great to see you enjoyed the the friendliness of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna RediResponse Specialist
8/10 Bueno
Cliente verificado
25 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ryders mom
Quiet, Clean comfortable and the showers were hot! Only complaint was the $100 incidental charge at check in.
Cliente verificado
Se hospedó 1 noche en mayo de 2023
Respuesta de Dannielle Rediresponse Specialist, el 27 may. 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DES MOINES. We are sorry that you weren't pleased with the 100.00 deposit at check in, however this incidental fee is required by all guest, released at check out upon room inspection, however we are happy to know that the place was quiet, the room was clean and comfortable and the showers hot. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area. Sincerely,Dannielle Red Roof Management
4/10 Malo
Cheryl
23 may. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Crapy
Front desk was not friendly at all. The bed was hard as rock and pilliows the same .
Cheryl
Se hospedó 2 noches en mayo de 2023
Respuesta de Dannielle Rediresponse Specialist, el 24 may. 2023
Dear Cheryl,Thank you for taking the time to tell us about your experience at the RED ROOF INN DES MOINES. I am sorry that your experience did not meet your expectations. We are sorry to read that the bed that was in the room provided for you was uncomfortable and the front desk staff was unfriendly. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Dannielle Red Roof Management
10/10 Excelente
Mayumi
22 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mayumi
Se hospedó 1 noche en mayo de 2023
Respuesta de Dannielle Rediresponse Specialist, el 22 may. 2023
Hello Mayumi,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management
8/10 Bueno
Michael
21 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Michael
Se hospedó 1 noche en mayo de 2023
Respuesta de Dannielle Rediresponse Specialist, el 22 may. 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DES MOINES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management