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Opiniones de Sonesta Essential Des Moines

2 out of 5
Sonesta Essential Des Moines
4755 Merle Hay Road, Des Moines, IA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 234 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 358 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 214 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 100 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 94 de 1000 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

7.0/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jaime

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto el ambiente muy tranquilo deberian tener piscina pero esta todo bien
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relations Specialist, el 28 mar. 2024
Hi Jaime,Thank you for your feedback! We're glad to hear that you enjoyed the tranquil atmosphere during your stay. While we don't currently have a pool, we're pleased that everything else met your expectations. We hope to welcome you back again in the future!

2/10 Terrible

Shawn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad service ,no good breakfasts, the room nasty
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 16 mar. 2024
Hi Shawn,We're genuinely sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment, along with quality service and breakfast options, are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback is essential to us, and we will take immediate steps to address the issues you encountered to prevent such occurrences in the future. Please accept our sincerest apologies, and if you're willing, we'd appreciate the opportunity to make it up to you on your next visit.

8/10 Bueno

Carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 16 feb. 2024
Hi Carlos,Thank you for the excellent rating! We're delighted to hear that you had a great experience. If you have any additional feedback or suggestions for improvement, feel free to let us know. We're here to ensure you have an outstanding stay in the future. We look forward to welcoming you again soon!

8/10 Bueno

Hector

Le gustó: Servicio y personal y condiciones de la propiedad
Good
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations Specialist, el 2 jun. 2023
Hi Hector,Thank you for your excellent rating! We greatly appreciate your feedback and are delighted to hear that you had a positive experience during your stay. We strive to provide exceptional service and a comfortable environment for all our guests. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

8/10 Bueno

Jonathan

Le gustó: Condiciones de la propiedad
Hule un poco feo los cuartos
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations Specialist, el 25 may. 2023
Hi Jonathan,Thank you for your feedback. We apologize if the appearance of the rooms did not meet your expectations. We appreciate your input, as it helps us identify areas where we can improve. We strive to provide comfortable and well-maintained accommodations for our guests, and we will take your comments into consideration as we continue to make enhancements to our property. We hope you had an otherwise enjoyable stay and would be grateful for the opportunity to welcome you back in the future.

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations Specialist, el 24 may. 2023
Hi Jonathan,Thank you for choosing to stay at our hotel and for awarding us a 5-star rating! We greatly appreciate your positive feedback and support. Our team is dedicated to providing exceptional service and ensuring that your stay is nothing short of excellent.We strive to create a memorable experience for all our guests, and we are thrilled to know that we have met your expectations. Your satisfaction is our top priority, and we are delighted to have exceeded your needs during your time with us.We look forward to welcoming you back on your next visit and providing you with another outstanding stay. Thank you once again for your kind rating and for choosing our hotel.

2/10 Terrible

Alfredo

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Todo bien en lo q respeta Solo que yo di de alta a otra persona y llegue primero al hotel y no pude ingresar hasta que estuviera presente la otra persona porque veníamos en carros diferentes
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations Specialist, el 4 mar. 2023
Hi Alfredo, we regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

LUIZ ROBERTO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Guest Relations Management, el 27 ago. 2022
Hello Luiz,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Maria

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La atención en el mostrador, la habitacion y el estacionamiento
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo en orden, excelente atención y bastante limpio
Se hospedó 4 noches en junio de 2019

2/10 Terrible

Brittney

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gross and not maintained.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Brittney,We regret to hear that your experience fell short of expectations. Your feedback is valuable in helping us improve our services for future guests. Thank you for bringing this to our attention.

6/10 Aceptable

Lisa

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
It's pretty run down and the rooms are small. The bed spread had several cigarette burns. The photos online are not very accurate.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Lisa,We appreciate your feedback and regret to hear about your experience. We strive to meet our guests' expectations and will share your comments with our team for improvement. We recommend reaching out to management with any specific concerns to ensure they are addressed appropriately.

6/10 Aceptable

LISA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast could have more variety. The bagels were stale and the coffee was watered down. The food was disappointing but everything else was nice.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello LISA,We appreciate your feedback on our breakfast offerings and are glad you found other aspects of your stay enjoyable. Your comments will be shared with our team for further review. Thank you for taking the time to let us know about your experience.

8/10 Bueno

Sarah

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Sarah,We're thrilled you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
😃
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Jose,Thank you for sharing your feedback with us. We appreciate your input and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excelente

Boris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and quiet good breakfast staff was nice in room wasn't high great prices I will want me checking in from here on out whenever I'm in the area that will be my to go to hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Boris,We're delighted to hear that you enjoyed our quiet atmosphere, good breakfast, and friendly staff during your stay. Let us know when you're in town again, and we'd love to welcome you back as our guest.

2/10 Terrible

Donte

No le gustó: Limpieza, servicios, condiciones de la propiedad
Room was not clean
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Donte,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our housekeeping team for their attention and improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Malo

Jon

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Jon,We appreciate you staying with us and hope you had a pleasant experience overall. Your feedback is important to us, so please feel free to reach out to us with any further comments or concerns. We look forward to hearing from you.

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would stay there again it was very clean and upgraded
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Kathy,We are delighted to hear that you found our hotel clean and upgraded. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 Bueno

Tara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was convenient and priced well for our short stay. It was .clean
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 26 abr. 2024
Hi Tara,We're glad to hear that you found our property convenient and reasonably priced for your short stay. Ensuring a clean and comfortable environment is a top priority for us, so we're pleased that you found our facilities to be clean during your visit. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know. We appreciate your support and hope to welcome you back again in the future!

4/10 Malo

Crystal

Viaje en grupo, Viaje familiar con niños
No le gustó: Servicios
nothing. staff is rude no
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 24 abr. 2024
Hi Crystal,I'm truly sorry to hear that you had a disappointing experience with our staff. Providing excellent customer service is a top priority for us, and I apologize if we fell short of your expectations. Your feedback is valuable, and I assure you that we will address this issue with our team to ensure that all guests receive the courteous and professional service they deserve. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excelente

Missy

Le gustó: Condiciones de la propiedad
Fair price
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 22 abr. 2024
Hi Missy,I'm glad to hear you found our pricing fair! If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!

6/10 Aceptable

Leticia

Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 18 abr. 2024
Hi Leticia,We appreciate your rating, and we're always striving to improve our guests' experiences. If there are any specific areas where we can enhance your stay or if you have any feedback to share, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure you have a comfortable and enjoyable visit. Thank you for choosing us, and we hope to exceed your expectations in the future.

10/10 Excelente

Carlos

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 18 abr. 2024
Hi Carlos,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ignore all reviews prior to March 2024. Renovated, nice, secure, modern, well lit parking and great service with a fantastic price.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 15 abr. 2024
Hi David,It's great to hear about your positive experience! We're delighted that you found our renovated facilities to be nice, secure, and modern, and that you appreciated our well-lit parking area. Providing excellent service at a fantastic price is our priority, and we're thrilled that you were satisfied with your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another enjoyable stay!

10/10 Excelente

Teresa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room with 3 beds was so convenient. More hotels should offer
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 15 abr. 2024
Hi Teresa,We're thrilled to hear that you found the room with three beds to be convenient for your stay! Providing comfortable and convenient accommodations for our guests is always our goal, and we're delighted that this option worked well for you. Your feedback is valuable to us, and we appreciate your suggestion that more hotels should offer similar options. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 Bueno

Ken

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Ken,We are delighted to hear that you had an enjoyable stay with us! Should you have any further comments or suggestions, we would love to hear from you. We look forward to welcoming you back soon!

10/10 Excelente

Trinette

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 11 abr. 2024
Hi Trinette,Thank you for taking the time to rate your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

10/10 Excelente

Pajebo

Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 21 may. 2024
Hello Pajebo,We're delighted to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excelente

Obidike

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 9 abr. 2024
Hi Obidike, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

6/10 Aceptable

Kevin, URBANDALE

Good
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Specialist, el 5 abr. 2024
Hi Kevin,It's good to hear from you and we greatly appreciate that you've taken the time to share your at our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We look forward to seeing you again!

2/10 Terrible

Linda

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Never stayed here. Treated like crap! Left!
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Specialist, el 5 abr. 2024
Dear Linda,I am so sorry to hear that you did not continue with your reservation. I apologize for any disrespect that you encountered. I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

YOSHIAKI

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
受付の方も親切で、部屋も綺麗でよかったです。また泊まりたいと思いました。
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 3 abr. 2024
Hi YOSHIAKI,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back for another stay in the future! If you need any assistance with your next reservation, feel free to reach out to us.

10/10 Excelente

Raymond, Nepean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room is clean and quiet with good parking. The common area carpet near the parking entrance appears to be old due to excessive walking traffic. In general, everything looks fine to me.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 1 abr. 2024
Hi Raymond,Thank you for your feedback! We're pleased to hear that you found your room clean and quiet, with convenient parking. We'll definitely look into refreshing the common area carpet near the parking entrance to ensure a better overall experience for our guests. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay soon!

8/10 Bueno

Elizabeth

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 20 abr. 2024
Hi Elizabeth,Thank you for your rating. If there's anything specific you'd like to share about your stay, feel free to let us know. We always appreciate feedback from our guests.

10/10 Excelente

Tamara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
😁
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 28 mar. 2024
Hi Tamara,Thank you for the perfect 5 out of 5 rating! We're delighted that you had a fantastic experience. If there's anything specific you enjoyed or if there are any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another great stay.

10/10 Excelente

Tamara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly service
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 28 mar. 2024
Hi Tamara,We're delighted to hear that you found our service to be very friendly! Providing exceptional hospitality is our priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excelente

SHANE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 28 mar. 2024
Hi SHANE,Thank you for your feedback! We're glad to hear that you found our location convenient. We aim to provide our guests with easy access to nearby attractions and amenities. If there's anything specific you enjoyed about our location or if you have any suggestions for improvement, please feel free to let us know. We appreciate your input and hope to welcome you back again soon!

6/10 Aceptable

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was in an end room, the occupants in the room next to mine were very noisy, all night and the cigarette fumes from their room were coming thru the connecting door into my room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 25 mar. 2024
Hi John,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the noise and the cigarette fumes from the adjacent room. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's clear we missed the mark during your stay. We have strict policies regarding noise and smoking in non-smoking areas to ensure the comfort and well-being of all our guests. Your feedback is invaluable, and we will address this issue immediately to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for a more peaceful and pleasant experience.

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a okay place too stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 19 mar. 2024
Hi Raymond,Thank you for your feedback. We're glad to hear that you found your stay satisfactory overall. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We appreciate your business and hope to welcome you back soon!

10/10 Excelente

Marc

Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Specialist, el 9 mar. 2024
Hi Marc,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that you had an excellent experience. If there's anything specific you enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay.

2/10 Terrible

Nicole

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Took over 20 minutes before anyone showed up at front desk to check us in.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Specialist, el 5 mar. 2024
Hi Nicole,Thank you for bringing your experience to our attention. We sincerely apologize for the delay you encountered during check-in. Your time is valuable, and such delays are not reflective of the service we aim to provide.We will address this matter with our front desk team to ensure a more efficient check-in process moving forward. Your feedback is essential in helping us improve, and we appreciate your understanding.We hope to have another opportunity to serve you better in the future.

10/10 Excelente

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 22 feb. 2024
Hi Matt,Thank you for rating your stay with us a perfect 5 out of 5! We are thrilled to know that you had a fantastic experience. If you have any specific feedback or if there's anything you particularly enjoyed, please let us know.Your satisfaction is our priority, and we look forward to serving you again on your future visits.

8/10 Bueno

Sergio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 19 feb. 2024
Dear Sergio,Thank you for providing us with a rating for your recent stay. We appreciate your feedback, and if there are any areas where we can improve to make your next stay even better, please do not hesitate to share your insights.We look forward to the opportunity to welcome you back for another positive experience.

8/10 Bueno

Robert

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good value place to stay
Clean, newly remodeled rooms, good value
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 16 feb. 2024
Hi Robert,We're thrilled to hear that you found our newly remodeled rooms clean and that you consider our hotel to be a good value. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any suggestions or if there's anything specific you love about the remodeled rooms, feel free to share. We look forward to providing you with excellent service in the future. Safe travels and we hope to welcome you back soon!

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
You get what you pay for
The room was dirty. It was loud. Housekeeping didn't understand the do not disturb sign and kept knocking. In fact we woke up 3 times because of housekeeping knocking and random people living at the hotel. Screaming babies, slamming doors, just overall not a comfortable experience. And that's not even going in to them overcharging me
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 15 feb. 2024
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that your room did not meet cleanliness standards, and we regret any disturbance caused by housekeeping and other guests. We take such feedback seriously and will address these issues with our team to ensure improvements. Regarding the overcharge, we would like to investigate this matter further. Kindly provide more details, such as your reservation details, or contact the hotel directly, so we can promptly address and resolve the billing concern. Your feedback is invaluable, and we hope to have the opportunity to make amends during your future stays.

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is perfect for my needs.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 13 feb. 2024
Hi David,We're thrilled to hear that our location perfectly suits your needs! Providing a convenient and suitable location for our guests is a top priority, and we're glad we could meet your expectations. If you have any specific preferences or suggestions for further improvement, feel free to share them with us. We appreciate your feedback and hope to continue being your preferred choice for accommodations. Looking forward to welcoming you back on your next visit!

2/10 Terrible

Ashley

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 12 feb. 2024
Hi Ashley,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about the specific issues you encountered to address them promptly. If you have a moment, please provide additional details about your stay.We appreciate your feedback and hope to have the opportunity to improve your perception in the future.

2/10 Terrible

Leah

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bad customer service
Se hospedó 7 noches en enero de 2024
Respuesta de Guest Relations Specialist, el 31 ene. 2024
Hi Leah,We're sorry to hear about your experience with our customer service. We take such feedback seriously, and we would appreciate more details about the specific issues you encountered. This will help us investigate and address the matter appropriately. Your satisfaction is important to us, and we want to ensure a positive experience for all our guests. Thank you for bringing this to our attention.