Ropa de cama de alta calidad y escritorio

Opiniones de Four Points by Sheraton Detroit Metro Airport

3 out of 5

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 305 de 841 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 248 de 841 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 127 de 841 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 96 de 841 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 65 de 841 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

6.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Wanda

Se hospedó 1 noche en octubre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you so much for your review! We hope to have you stay with us again soon!

6/10 Aceptable

Oralia

Se hospedó 1 noche en julio de 2023

10/10 Excelente

LUIS, METEPEC

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Gustavo A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Four Points DTW
Todo muy bien el cuarto muy agradable y la velocidad del servicio del check in excelente.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Gustavo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel buena calidad en las cercanías del aeropuert
El personal muy amable, me adelantaron la entrada a la habitación, la cual estaba muy cómoda y limpia

10/10 Excelente

ANDRES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
LO DESEADO!
En general bien todo. Atentos, shttlies in y out ok. Gracias

8/10 Bueno

Carlos, Tampico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena estancia muy cerca del aeropuerto y cómoda

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

2/10 Terrible

Lamarus

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Laura

Se hospedó 1 noche en abril de 2024

4/10 Malo

Scott

Se hospedó 1 noche en marzo de 2024

4/10 Malo

Rhett

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
in a good location, very dirty and ceiling is falling down.
Se hospedó 3 noches en febrero de 2024

4/10 Malo

Kaitlin

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s sad that two years ago parking and shuttle to the airport was included. Now it’s an extra $60. The hotel is dirty and old.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Michel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Solo traveler
The staff was very friendly and helpful. The shuttle to airport leaves every 30 minutes. Driver helped get my luggage on and off.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Speedy check in and out.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

carl

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Christine

Se hospedó 1 noche en enero de 2024

8/10 Bueno

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
False advertising Bar was not operational. Wasn’t disclosed
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jaime

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room and furniture are obviously old but the bathroom and bed were clean.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Orlando

No le gustó: Servicio y personal y servicios
I was not able to stay at the hotel. While checking in with my service dog companion, the manager violated our civil rights under the American disability act. The manager stated that because I booked through a third-party (expedia) i did not notify the hotel 48 hours in advance of my service dog. She then began to inquire about my disability and the purpose, despite me presenting my documents the manager refused to look at them and kicked us out of the hotel.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 21 dic. 2023
Hi There!! Per the ADA a pit bull or an American bull dogs are NOT honored or suggested service animals. We by law can not ask for your paper work however there are two specific questions we are permitted and the ADA has accepted responses. We can also by law ask you questions based upon your responses. You failed to give the correct responses, you offered your paperwork and then failed to produce it. We spoke with a Supervisor at the Third Party in which they also indicated that you did not disclose to them also that you had an animal. You can not leave an ADA Animal unattended in the room which you said you would be doing. We did not kick you out the hotel however you were asked to wait until we could get this addressed properly before checking you in and since we are not a pet friendly hotel, you did not speak with the Third Party Provider regarding the animal prior to making the reservation and you did not answer the questions we needed to properly check you in with a service animal-both the Hotel AND the third party provider agreed that you failed to meet the terms and conditions of the reservation and cancelled your reservation. The hotel did so at no charge to the customer. We did offer several times to help assist you in finding a location where animals are accepted and you declined. We also offered that to the third party provider and you declined them also.We wish you the very best in finding lodging that fits all your needs. May we kindly suggest always calling ahead with any sort of animal, service or otherwise, to make sure the hotel can accommodate your request. That eliminates confusion and things can be worked out for you prior to arrival.

2/10 Terrible

Lakiesha

No le gustó: Limpieza

8/10 Bueno

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 21 dic. 2023
Thank you so much!

4/10 Malo

robert

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No food
Se hospedó 1 noche en noviembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Hi there Robert. There is actually food at our property. There is well stocked Market that is open 24 hours a day. In addition to that there is complimentary coffee & tea available 24 hours a day also. In addition to all of that: we have a variety of menus as well as a list of locations the will bring food to the hotel at all times of the day and night. It does state on our Marriott website, that Expedia is suppose to update thier guest information from the information provided from that location, that our Restaurant is closed at this time. Our Front Desk is knowledgeable and helpful regarding the best places to eat and drink at all times of the day and night! I am sorry that you missed these options but the next time you stay with us we would love to assist you!

10/10 Excelente

Heriberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super clean very quiet and comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de The Four Points staff and management , el 13 nov. 2023
Thank you so much! We hope to have you stay with us again soon!!

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you so much for your review of our property. We hope to have you stay with us again soon!

10/10 Excelente

Lori

Se hospedó 1 noche en octubre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 21 dic. 2023
Thank you so much! We are happy that you enjoyed your stay and we hope to have you back again whenever your travels bring you back to the area!

8/10 Bueno

Mehrdad

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank You Mehrdad for taking the time to review our property.

6/10 Aceptable

Alexanndra

Le gustó: Limpieza y comodidad de las habitaciones
Average
Hotel is not worth the price. Stay in the area often and this is comparable to cheaper hotels around. Was told there was no breakfast when we arrived, would of been nice to know that before we booked. Stsins on the carpet, tiles loose in the elevator. Expected a lot more at this price point for this area. Stay at the holiday inn, same price and better hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Hi Alexanddra- We have that our restaurant is closed on our Marriott.com website and that information has been provided to Expedia to make sure thier information is accurate and correct. I am sorry to hear that the guests before you left stains on the carpet in your room. We will look into addressing that as soon as possible. Thank you for sharing that with us. We wish you the best where ever your travels may take you next!

6/10 Aceptable

Ricardo

No le gustó: Servicio y personal y condiciones de la propiedad
The hotel is old, and requested a late check out since my flight was being late, and the front desk attendant was rude and tried me to avoid it, when I told her you can charge me for it that’s when she changed her mind, I worked for hotels several years, and that’s a not profesional way, she needs to be re-trained again
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will stay here again.
Big parking lot. Clean rooms. Five minutes from the airport. Right by a few eateries and a gas station. All I need for a solo two day trip.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you Michael! We can not wait to have you stay with us again!!

10/10 Excelente

Vicky B

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you Vicky B for your review of our property! We can not wait to have you stay with us again!!

8/10 Bueno

Ciaira, Black Jack

Le gustó: Limpieza y servicio y personal
Great experience overall
Se hospedó 2 noches en septiembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you Ciara! We can not wait to have you stay with us again!!

10/10 Excelente

Jamie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you Jaime for staying with us and the great review!

8/10 Bueno

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent option for the airport
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

AL

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
There was a white suburan parked right outside our window that was blasting his music all night long. I complained to the front desk but he said there was nothing he could do. Someone called the police but they did not do anything to address the situation. Neither myself or my wife got any sleep. We only stayed one night with the expectation of getting a good nights sleep. We are very dissatisfied and we wasted our money.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

THOMAS

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very pleasant and professional.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

JS Raupagh

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Lora, Cottonwood Heights

Se hospedó 1 noche en agosto de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Hi Lora. Thank you for taking the time to review our property. We hope to have you stay with us again and give us a 5 the next time!

4/10 Malo

Marc

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
The property was great. Whoever the guy manning the front desk on 8/25/23, was AWOL. Couldn't find the man for almost an hour. Had the room next to me, an alarm kept blaring in the room next to me at 4am, and NO one was turning it off. The phone in the room is nothing more than a prop. Left my room tried the phone in the hallway, no answer. Went to the lobby, the couple of people waiting on the shuttle hadn't seen him either. Just the sign "back in five." I decided to head back to my room only to realize I left my wallet there for my key, in the room. Went back down, waited for the shuttle driver. He looked around, couldn't find the man. Told me to go to the location next door, same company. The Lady next door was VERY helpful, she tried calling him and using their walkie talkie still no answer. She called various people, finally after 20 minutes she tried the walkie again. This time he answered, sounding like someone getting woken up and didn't GAF. She explained the situation, he said he'd be there shortly. After walking back from the other hotel, I still had to wait 10 minutes for the guy to show up. While pissed, one look told me this guy didn't care. I could be his boss and fire him on the spot and I'm guessing he'd have danced out the door. I didn't want to escalate the situation, I just wanted back in my room. Lucky by this time the person's alarm had stopped going off, but I was awake and this totally ruined my day. I'll be avoiding four points.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Brian

Se hospedó 1 noche en agosto de 2023

4/10 Malo

Daniel

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Henry

Se hospedó 1 noche en agosto de 2023
Respuesta de Four Points by Sheraton Staff & Management , el 13 nov. 2023
Thank you Henry for the great review! We hope to have you stay with us again soon!

10/10 Excelente

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very content.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Felicia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Anthony

No le gustó: Servicio y personal y condiciones de la propiedad
Customer service ridiculous no ridiculous
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Ryan

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

stephen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was overbooked. We had to take a room with a king bed for two adults and two children. When we were given the key to the room and proceeded to open the door, the key would not work. We had a loud voice scream at us,”. This room is occupied already “.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Liton

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023