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Opiniones de Sonesta Simply Suites Detroit Novi

3 out of 5
Sonesta Simply Suites Detroit Novi
42600 W 11 Mile Rd, Novi, MI

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 176 de 430 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 137 de 430 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 430 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 430 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 430 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

6.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 15 noches en julio de 2023
Respuesta de Jeremy - AGM, el 16 ago. 2023
Dear Diliara, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Edbuge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It is a great option for long stays, specially for business trips.
Se hospedó 28 noches en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opción para ir de trabajo y por mucho tiempo.
Se hospedó 26 noches en octubre de 2018

8/10 Bueno

Cynthia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Portia

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nice spacious room for a good price.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Erik, Richmond

Le gustó: Limpieza
Good option for business - but heavily used by working crews and longer term housing needs it seems.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Yoshihiro

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I haven't received yet even I made a booking
Se hospedó 2 noches en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Dear Yoshihiro,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Velvet

No le gustó: Servicio y personal
You can hear noisy sounds next room I can’t barely sleep and I called front desk to tell next room to low down the volume of their music but front desk ignored me I called time
Se hospedó 4 noches en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Dear Velvet,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Bueno

Ryan, Martin

Le gustó: Servicio y personal
Se hospedó 4 noches en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Jarett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

karnell

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Matthew Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Andrea

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tracie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 2 noches en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Heidi

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was filthy - piles of crumbs on the floor, drink rings and sticky spills on the tables, sofa arms were visibly soiled and not the same color as the sofa. The shower didn't work. The linens were stained yellow. We planned to stay for 2 nights and checked out after just 1. Had we not been so tired when we arrived, we would not have stayed even one night.
Se hospedó 2 noches en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Dear Heidi,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excelente

Heaven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to mall and restaurants
Se hospedó 4 noches en abril de 2024
Respuesta de Jeremy - AGM, el 1 may. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bueno

Satoru

Le gustó: Condiciones de la propiedad
good kotchen facility
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy - AGM, el 12 abr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bueno

Brad

Le gustó: Servicio y personal
No le gustó: Servicios
Good value. Unusual but the police were answering a noise call from one of the guests when we arrived. Didn’t seem to be an the remainder of the evening.
Se hospedó 1 noche en abril de 2024
Respuesta de Jeremy - AGM, el 12 abr. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Aceptable

John, Batavia

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Old, not well kept. Problems with coffee makes, thermostat, and TV. Not fully equipped suite.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jeremy - AGM, el 18 mar. 2024
Dear John,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Bueno

Paul

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
A good place to stop and get some rest
Se hospedó 2 noches en marzo de 2024
Respuesta de Jeremy - AGM, el 14 mar. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Aceptable

Asif

No le gustó: Condiciones de la propiedad
Mattress was so lumpy I almost got a backache.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jeremy - AGM, el 28 feb. 2024
Dear Asif,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

roger

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Meh~
Building, parking, location all good. Service great. However, much overdue remodel and cleaning needed. Bathroom cabinet doors missing some handles, not enough tp to last two days with no spares, couch arm 4” year, cereal and used tissues on floor in one bedroom. I’m sure I’ll avoid this place in future visits. Front counter help was great
Se hospedó 2 noches en febrero de 2024
Respuesta de Jeremy - AGM, el 28 feb. 2024
Dear Roger,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Mary

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jeremy - AGM, el 28 feb. 2024
Dear Mary,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excelente

Leola

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Tiffany and Darneisha was great
Se hospedó 2 noches en enero de 2024
Respuesta de Jeremy - AGM, el 29 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Jeremy - AGM, el 31 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Shantanique

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jeremy - AGM, el 18 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bueno

Tod

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Jeremy - AGM, el 18 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Steve

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Jeremy - AGM, el 15 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Kashmir

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jeremy - AGM, el 15 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bueno

Lawanda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jeremy - AGM, el 15 ene. 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Margaret

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is a hidden gem. Rooms are large and quiet. They are super pet friendly and yet the rooms and lobby don’t smell like they are! The kitchen had nice and newer appliances and even a small oven which is a rarity in any of the kitchenette chains! Jeremy, the assistant manager, is always helping me figure out the best rates and how to get everything I need. He’s kind and a real asset for your hotel. The other manager, Joel, is also super helpful. Imari is a fabulous front end worker and goes above and beyond. Last but certainly not least, the housekeeper, Tiffany, is always checking on me and making sure I have everything I need. She is very attentive. There is on site laundry for guests, a little pantry if you need a quick snack or beverage and a small workout room. Room is heated with a thermostat for a better heat and cool than attached to the unit. It’s always cozy. Water pressure is great, too. I am so pleased that I found this place. You can pay extra to stay somewhere else but this is the best bang for your buck in the area.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jeremy - AGM, el 18 dic. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Annette

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly service, great room
Room was very clean, service was friendly, and the bed was very comfortable.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jeremy - AGM, el 15 dic. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I don’t understand why the low ratings. It has been quiet, convenient, the staff has been super and the room is spacious and the appliances are nice and work perfectly. The bed is comfy, the icemaker and laundry area is well maintained. The lobby is decorated nice and is clean. Parking is plentiful. The 150 dollar deposit is excessive in my opinion but that is corporate set, not set by this hotel. Housekeeping is available when needed. All in all, a darn near perfect stay!
Se hospedó 7 noches en noviembre de 2023
Respuesta de Jeremy - AGM, el 12 dic. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Aceptable

Carla

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
First thing is I paid online and this is not a 5 star place but the deposit was $150, now I had to pay it because it was no refunds once booked and everything else was booked. The property had dead bugs everywhere and the rooms are not insulated very well. At 2:30/3am the people in the next room were so loud it was like they were in our room. Also the carpet in the elevator was really disgusting an instant turnoff but if you just need a place to stay it’s not that bad if u look over all that. It’s just not for me. I just need to plan better.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jeremy - AGM, el 27 nov. 2023
Dear Carla,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Franna

Viaje familiar
Room wasnt the cleanest and to take a cold shower in the winter is the worst. Other than that it was quiet. Ok for a 1 night stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jeremy - AGM, el 13 nov. 2023
Dear Franna,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Yvonne

Viaje en pareja
No le gustó: Limpieza y servicios
Kitchen was very dirty. Dishes, stove, glasses, coffee pot not washed. No toilet paper in bathroom. Entire room needed to be updated.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jeremy - AGM, el 29 oct. 2023
Dear Yvonne,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bait and Switch
Upon check in I was informed there would be a parking charge if I did not provide an email. I specifically book business hotels with no parking fees. I checked in the app- Free Parking was listed. When I went to the room, it had an odor- something like old cooking grease The odor extended to the hallway as well. I tolerated the room, as changing hotels would have been too much of a hassle.
Se hospedó 3 noches en octubre de 2023
Respuesta de Jeremy - AGM, el 29 oct. 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Caryn

Viaje familiar
No le gustó: Condiciones de la propiedad
The hallways were dirty. The couch was gross. The pull out mattress was filthy. The desk attendants were pleasant.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jeremy - AGM, el 7 oct. 2023
Dear Caryn,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Karen, Delta

Viaje en grupo
No le gustó: Limpieza
The staff was very friendly. The accommodations were adequate. Bed linens were clean, but you could tell that that the room hadn't been swept in a while. Coffee maker and coffee provided in the room, but no cups. We were able to get cups and creamers in the lobby so problem solved.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jeremy - AGM, el 6 oct. 2023
Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Great Stay.
Great Stay. 5 min away from 12 oaks and other shopping area's and places to eat. Could be cleaner and not smell like cigarette smoke.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jeremy - AGM, el 26 sept. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

6/10 Aceptable

Deborah

Se hospedó 1 noche en septiembre de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Deborah,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Malo

Willard

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Shower curtains had mold on them room was not clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Willard,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

6/10 Aceptable

Rosario, Quebradillas

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
The Management service is above and beyond. They are doing what they can with what they have. My first night was very difficult because I got a room that wasn't properly clean or in proper condition. It had dirty bedsheets, the dishwasher was full of dishes, and the closet had no door. I called the front desk, and they changed the room in less than 10 minutes. The next day, Jeremy, the Manager on shift, interviewed me to apologize and make himself available for any unwanted or unpleasant future events.
Se hospedó 20 noches en julio de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Rosario,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

2/10 Terrible

Justice

No le gustó: Condiciones de la propiedad
Nothing
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Justice,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very disappointing
The room we were given was very dirty. Spills on the kitchen floor, dirty dishes in the cupboard, dirty refrigerator with stuff left in it, hair on bathroom floor, carpet stains. I would never stay there again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jeremy - AGM, el 14 sept. 2023
Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

4/10 Malo

Scott

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Scott,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

8/10 Bueno

Bee

Se hospedó 2 noches en agosto de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Bee, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Vera

Se hospedó 1 noche en agosto de 2023
Respuesta de Jeremy - AGM, el 22 sept. 2023
Dear Vera,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.

10/10 Excelente

DAVID

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Jeremy - AGM, el 14 sept. 2023
Dear David, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy - AGM

2/10 Terrible

Tyler

Se hospedó 4 noches en agosto de 2023
Respuesta de Jeremy - AGM, el 5 sept. 2023
Dear Tyler,Thank you for taking the time to review our location. We are sorry that you did not have a pleasant stay during this visit. Please know that we are working hard on making improvements to the property and hope that next time you are in town, you give us a second chance and have a much better stay.