Exterior
Ver disponibilidad

Opiniones de Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Ann Arbor West, an IHG Hotel
323 North Zeeb Road, Dexter, MI

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 433 de 664 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 166 de 664 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 35 de 664 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 664 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 664 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ainex S. Vizcarrondo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno
Se hospedó 1 noche en marzo de 2024
Respuesta de The Front Desk Team, el 5 mar. 2024
Thank you for the feedback on your recent stay with us!

6/10 Aceptable

alejandra

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Falta de limpieza en baños y cuarto
Se hospedó 3 noches en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Mariano

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and comfortable hotel to stay for few days
Se hospedó 5 noches en abril de 2023
Respuesta de Katelyn, el 4 may. 2023
Thank you for your feedback on your recent stay with us! We are always striving to improve the experience of our guests and feedback, such as yours, helps us to do that. We hope to see you again next time you are in the area!

10/10 Excelente

Flavio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best for business!
Great experience! Great breakfast! Good WiFi
Se hospedó 3 noches en septiembre de 2019

8/10 Bueno

Martin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not very good value but comfortable and quiet. Cheap cutlery and paper plates in the restaurant was a bit dismal.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Daniel

Le gustó: Limpieza y servicio y personal
Basic Hotel. Kids enjoyed the breakfas and had alot of fun in pool/ hotub. But Pool area is very slippery. Be careful.
Se hospedó 1 noche en abril de 2024
Respuesta de The Front Desk Team, el 26 abr. 2024
Thank you for your feedback on your recent stay with us! We are always striving to improve the experiences of our guests and feedback such as yours helps us to do that. We hope to see you again next time you are in the area.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de The Front Desk Team, el 26 abr. 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

4/10 Malo

Shytana

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de The Front Desk Team, el 15 abr. 2024
Thank you for your feedback on your recent stay with us, and I would like to apologize for not meeting your expectations. We are always striving to provide our guests with a great stay, and I hope you will give us the opportunity in the future to provide you with the great stay you can expect when you chose our hotel.

8/10 Bueno

Jeremy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The experience was great.
Se hospedó 1 noche en abril de 2024
Respuesta de The Front Desk Team, el 15 abr. 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time.

8/10 Bueno

laura

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a nice stay, only reason why I don’t give 5 stars is because of the shower design, water spills all over the floor of the bathroom unless you shove some towels in there
Se hospedó 5 noches en abril de 2024
Respuesta de The Front Desk Team, el 15 abr. 2024
Thank you for your feedback on your recent stay with us! I apologize if you had an issues with the design of the shower. I do see that you had reserved an accessible room, if you do not need the ADA accessibility we do have showers with other designs available that may work better for you next time!

10/10 Excelente

MICHAEL, Canton

No complaints. Clean, modern and friendly service
Se hospedó 1 noche en abril de 2024
Respuesta de The Front Desk Team, el 15 abr. 2024
Thank you for your feedback on your stay with us! We hope to see you again next time you are in the area.

6/10 Aceptable

Jared

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Great staff. Breakfast was also very good. The hot tub jets didn't all work which was sad. And the ice machine on my floor was broken. Overall it was an OK experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katelyn, el 6 abr. 2024
Thank you for your feedback on your recent stay with us! I'm sorry to hear that we did not meet your expectations, but appreciate your bringing these issues to my attention so they can be addressed!

8/10 Bueno

Jason

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was nice
Se hospedó 1 noche en marzo de 2024
Respuesta de The Front Desk Team, el 6 abr. 2024
Thank you for your feedback on your recent stay with us!

4/10 Malo

Hanna

Se hospedó 1 noche en marzo de 2024
Respuesta de Katelyn, el 20 abr. 2024
Thank you for your feedback on your recent stay with us. I would like to apologize for not meeting your expectations, and I hope you will give us the opportunity in the future to show you that your unsatisfactory stay is not the kind of experience you can expect when you chose to stay with us!

4/10 Malo

Andrew

Viaje en pareja, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We had a few issues during our two nights. The bathroom was dirty and the tub had hairs in it. The bathroom knob was falling off the door. The TV was broken. It was loud in the building. We could clearly hear our neighbors in the next room and the folks upstairs sounded like they were building a railroad with all the banging. The “free” breakfast was awful. Cold eggs and sausage. The sausage patties were a disgusting grey color that looked inedible. We will not be staying there again. Oh nearly forgot the thermostat had a motion sensor on it that would essentially turn the heat or air off if nobody moved in front of the thermostat after period of time so you constantly had to get up and wave your hand in front of it to get the heat or air to turn on.
Se hospedó 2 noches en marzo de 2024
Respuesta de Katelyn, el 25 mar. 2024
Hello Andrew,I'm sorry to hear that your stay with us did not meet your expectations. We strive to provide the best possible stay for all of our guests, and we will use your feedback as an opportunity to coach our staff and make improvements. I will be sure to discuss your comments with the breakfast team. I would love the opportunity to discuss the issues with your thermostat with you further as our units do not have motion sensors on them.

10/10 Excelente

Rex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de The Front Desk Team, el 18 mar. 2024
Thank you for the feedback on your recent stay with us! We hope to see you next time you are in the area!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great. Check in quick and easy. Breakfast very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Front Desk Team, el 29 feb. 2024
Thank you for your feedback on your recent stay with us, it is appreciated! We hope to see you again next time you are in the area!

8/10 Bueno

Richard

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Great staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Katelyn, el 25 feb. 2024
Thank you for providing feedback on your recent stay with us. I'm so glad to hear that you had a great experience with our staff! We hope to see you again next time you are in the area.

8/10 Bueno

Lauri

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access to Ann Arbor
Respuesta de Katelyn, el 3 feb. 2024
Thank you for your feedback on your recent stay with us!

4/10 Malo

Dave

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Katelyn, el 29 ene. 2024
Hello,I'm sorry to hear that your recent stay did not meet your expectations. We hope that you will give us the opportunity in the future to provide you with the exceptional stay you can expect when you choose to stay with us.I apologize again,

10/10 Excelente

Brian M.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay, clean and new looking.
Se hospedó 2 noches en enero de 2024
Respuesta de Katelyn, el 29 ene. 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area!

8/10 Bueno

Terry

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a hockey party at the hotel they were in the lounge yelling even at 1pm. Staff should of told them to go to bed after 11 or keep the noise down
Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, el 28 ene. 2024
Thank you for your feedback on your recent stay, and I apologize about the issues you experienced with the noise from the hockey group. I will be sure to work with our staff and make sure this is not an issue moving forward. I hope you will give us the opportunity in the future to provide you with the exceptional stay you can expect when you chose this hotel.

8/10 Bueno

Mitchell

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Furnace was very loud and was waking me up all night.
Se hospedó 3 noches en enero de 2024
Respuesta de Katelyn, el 26 ene. 2024
Thank you for your feedback on your recent stay with us, and I apologize for the loud heater in your room, I will be sure to look into this and make sure we can get that issue fixed! We are always striving to improve the experiences of your guests and feedback such as yours helps us to do that. We hope to see you again next time.

10/10 Excelente

Albert

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place will be back family had a great time
Se hospedó 1 noche en enero de 2024
Respuesta de Katelyn, el 4 ene. 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you're in the area.

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were visiting from out of town, your location was the perfect fit.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katelyn, el 4 ene. 2024
Thank you for your feedback on your recent stay with us! We hope to see you again next time you're in the area.

8/10 Bueno

Jaime

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Katelyn, el 21 dic. 2023
Thank you for your feedback on your recent stay with us! We are always striving to improve the experiences of our guests and feedback such as yours helps us to do that!

10/10 Excelente

Shauna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It served our needs. Very nice place. My family has stayed here more than once- always satisfied!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Katelyn, el 28 nov. 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

8/10 Bueno

Rodrick

Le gustó: Limpieza y servicio y personal
It was adequate, but the room seemed hastily prepared. Only one drinking water cup and I was hoping for a microwave. Hot tub was nice, but "things" were floating in it. Towels were Lilliputian. Breakfast was typical, but OK. A fruit salad would have been nice.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Katelyn, el 16 nov. 2023
Thank you for your recent stay with us. We are always striving to improve our guest experience and feedback such as yours helps us to do that! We hope that we will have the chance in the future to provide you with a more exceptional stay.

10/10 Excelente

Juliana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is not super close to Ann Arbor but close enough. A little more $$ than it is worth but it seems like game nights will be the same anywhere. Definitely a good alternative.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Katelyn, el 13 nov. 2023
Thank you for staying with us! Your feedback is appreciated.

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Friendly staff
Se hospedó 2 noches en noviembre de 2023
Respuesta de Katelyn, el 13 nov. 2023
Thank you for staying with us! Your feedback is appreciated.

10/10 Excelente

Michelle, ATTLEBORO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Katelyn, el 13 nov. 2023
Thank you for staying with us! Your feedback is appreciated.

10/10 Excelente

Laura

Se hospedó 1 noche en octubre de 2023
Respuesta de The Front Desk Team, el 29 oct. 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area!

10/10 Excelente

Rosemary

Se hospedó 2 noches en octubre de 2023
Respuesta de Katelyn, el 13 nov. 2023
Thank you for staying with us! Your feedback is appreciated.

10/10 Excelente

Rene

Se hospedó 2 noches en octubre de 2023
Respuesta de The Front Desk Team, el 5 nov. 2023
Thank you for your feedback on your recent stay with us. We hope to see you again next time you are in the area!

8/10 Bueno

Sarika

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Katelyn, el 13 oct. 2023
Thank you for your feedback on your recent stay with us!

8/10 Bueno

Miguel

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Good
Se hospedó 2 noches en octubre de 2023
Respuesta de Katelyn, el 13 oct. 2023
Thank you for your feedback on your recent stay with us!

6/10 Aceptable

Rebecca

Viaje familiar
Convenient to the intrastate.
Se hospedó 1 noche en agosto de 2023
Respuesta de Katelyn, el 3 oct. 2023
Thank you for your feedback on you recent stay with us!

10/10 Excelente

Shereef, Dearborn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was updated it maybe even brand new everything was clean and techie
Se hospedó 2 noches en septiembre de 2023
Respuesta de Katelyn, el 3 oct. 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time!

6/10 Aceptable

Kevin

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Very disappointed
The room was horrible as far as clean. There was broken glass in the corner of the bathroom, mold growing on the caulk in the bathroom. The pool and the hot tub was so dirty with scum on the side walls that people had names scraped into the scum.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Katelyn, el 25 sept. 2023
Hello Kevin,I would like to apologize for the issues you experienced during your stay. We take feedback such as this very seriously and will look into the issues you have addressed with the housekeeping and maintenance departments.I hope you will give us a chance in the future to show you this is not the experience you can expect when you chose to stay with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyed our stay
This was a nice clean place to spend an evening. The room was a good size and comfortable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Front Desk Team, el 17 sept. 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

10/10 Excelente

Ayrel

Viaje en pareja
Le gustó: Servicios
The suite was nice but there was mold in the bathroom around the shower and jetted tub, the complimentary breakfast was great better than some coney islands I’ve been to, the staff was great they were very quick with any requests and were always polite
Se hospedó 1 noche en septiembre de 2023
Respuesta de Katelyn, el 8 sept. 2023
Thank you for your feedback on your recent. We are always looking to improve the experience of our guests and feedback such as yours helps us to do that. I will be sure to look into the issue with your bathroom!I am glad to hear that you enjoyed the other aspects of your stay.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Katelyn, el 8 sept. 2023
Thank you for your feedback on your recent stay with us! We hope to see you again in the future.

10/10 Excelente

Sherri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Updated
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Front Desk Team, el 17 sept. 2023
Thank you for your feedback on your recent stay with us! We hope to see you again next time you are in the area.

4/10 Malo

Martha

Viaje de negocios
No le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

JAVIER

Se hospedó 3 noches en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Krista

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Super clean, easy check in, great location. Good free breakfast. Nice amenities. Beautiful king suite. Melissa on the front desk was super friendly at check in and easy check out as well. Definitely recommend!
Se hospedó 1 noche en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Kenneth

Le gustó: Servicio y personal
Se hospedó 2 noches en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Suzanne, Franklin

Viaje en pareja
No le gustó: Servicios
Could be cleaner. Hallway and elevator carpets needed vacuuming. Duvet cover was inside out. There was paper under the bathroom counter and dust that looked like plaster dust. There was dust around the lamp on the table by the tv. Shower could use an update. A lot of $ for that room. Expected more. Give up on the omelets—pitiful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Chris

Se hospedó 1 noche en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Patti, Kitchener

Se hospedó 2 noches en agosto de 2023
Respuesta de Katelyn, el 1 sept. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ANN ARBOR WEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.