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Opiniones de Comfort Inn & Suites Diamondale – Lansing

2.5 out of 5
Comfort Inn & Suites Diamondale – Lansing
9742 Woodlane Drive, Dimondale, MI

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 153 de 385 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 127 de 385 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 53 de 385 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 385 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 385 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

monika

Le gustó: Condiciones de la propiedad
Property on good condition
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello monika,We appreciate your feedback and are pleased to hear you found our property in good condition. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

6/10 Aceptable

Timmy

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
This is an ok property if you're on a budget.. not the best location imo..
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Timmy, We appreciate your feedback on our property's affordability. Our location may not suit everyone's preference, but we strive to offer a comfortable stay. If you have any further comments or suggestions, please feel free to reach out to us.

8/10 Bueno

Haunani

Le gustó: Limpieza y servicio y personal
it was a nice place for the price/
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Haunani,We are glad to hear that you found our hotel to be a good value. We strive to provide a comfortable experience for all our guests and appreciate your feedback. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Bueno

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room needed some repairs in bathroom, but great otherwise. Liked that you could turn on fan on constant for white noise. Good breakfast and pool.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Diane,We appreciate your positive feedback regarding our breakfast and pool facilities. We have noted your comments about the bathroom and will address this with our maintenance team. Thank you for bringing this to our attention so we can improve for future guests.

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Dawn,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further improvements. We hope to welcome you back in the future for a more enjoyable experience.

6/10 Aceptable

Colin

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Colin,We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent visit. Hope to welcome you back soon!

10/10 Excelente

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Second time here. It has become my #1 choice for when I need to stay in Lansing.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 1 mar. 2024
Hello Michael,We are thrilled to hear that we have become your number one choice for your stays in Lansing. Guest satisfaction is our top priority, and we are delighted that you enjoyed your experience with us. Thank you for your loyalty, and we look forward to welcoming you back again in the future.

10/10 Excelente

Holly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The host at the front desk was super nice and made the check in experience easy and enjoyable.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello Holly,We are thrilled to hear that you had a positive check-in experience with our front desk host. Providing exceptional service is our top priority. If you have any more feedback to share, please don't hesitate to reach out to our management team.

8/10 Bueno

larissa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello larissa,Thank you for choosing to stay with us. We appreciate your high rating and are glad you had a positive experience. We would love to hear more about your stay, so please don't hesitate to reach out to us with any feedback. We hope to welcome you back in the future.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 12 ene. 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excelente

Keith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Manager, el 8 feb. 2024
Hello Keith,Thank you for staying with us! We're delighted to hear that you had an excellent experience at our hotel. We appreciate your positive rating and we hope to welcome you back soon for another enjoyable stay.

10/10 Excelente

Adnan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Manager, el 14 ene. 2024
Hello Adnan,We're thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide excellent service and a comfortable stay for all our guests. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

10/10 Excelente

Sabrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk person was amazing the pool didn’t work and that was the main reason for our stay there and he allowed us switch hotels with no charge
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Sabrina,Thank you for your feedback. We are glad to hear that our front desk staff provided excellent service during your stay. We apologize for the inconvenience you experienced with the pool. Our team is committed to ensuring all amenities are fully functional for our guests. We encourage you to reach out to our management for further assistance.

4/10 Malo

Rufino

Viaje familiar con niños
No le gustó: Servicios
Main reason we choose this hotel was because of the pool as we had children and they were looking forward to it!! Asked for some adjustment to my charges as we stayed there Wednesday thru Friday and was given nothing. Won't be staying here again!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Rufino, We appreciate your feedback regarding your stay with us. We apologize if there was any confusion regarding adjustments to your charges. Our team strives to provide exceptional service and ensure a satisfying stay for all our guests. We encourage you to reach out to our management team directly for further assistance. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 25 nov. 2023
Hello Janet,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excelente

Thomas

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 8 nov. 2023
Hello Thomas,Thank you for taking the time to share your positive experience with us! We appreciate your high rating and are delighted to hear that you enjoyed your stay. Your satisfaction is our utmost priority, and we hope to welcome you back in the future for another exceptional stay.

10/10 Excelente

Jordan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a quiet place for me to recover after a stressful month at work, the staff was kind and the room was perfect
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Jordan,Thank you for choosing our hotel for your recovery time. We're delighted to hear that our quiet atmosphere provided the peace you needed. Our team takes pride in delivering excellent service, so we're glad to know that our staff's kindness left a positive impression on you. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excelente

Ian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome staff and great room for less!
The front desk staff was friendly and SUPER helpful when I needed to book additional nights! Continental breakfast was good too, and the room was clean and comfortable. Highly recommend!
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Ian,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our front desk staff was friendly and helpful in assisting you with booking additional nights. It's also great to know that you enjoyed our continental breakfast and found the room to be clean and comfortable. We truly appreciate your recommendation and hope to welcome you back in the future.

2/10 Terrible

ORA

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I did not like nothing about this scary hotel. It was dirty & not near anything. Please find another hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 22 oct. 2023
Hello ORA,We apologize for the inconvenience caused during your stay. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Bueno

Rachel

Viaje familiar
Le gustó: Limpieza y servicio y personal
Decent
Friendly staff, pretty clean, breakfast is ok to get you by, the room was very small hard for three of us to move around in but most importantly it was a clean place to lay our heads and shower!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hi Rachel,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

4/10 Malo

Katie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 7 oct. 2023
Hello Katie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Malo

Emil

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello Emil,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
My stay was great, rooms were clean, check in quick and easy as well as the gentleman at the front desk was friendly.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello Amanda,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our front desk. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excelente

Sally

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, helpful, efficient check in.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 1 oct. 2023
Hello Sally,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We appreciate you taking the time to share your experience.

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 21 sept. 2023
Hello David,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Barbara,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Aceptable

Shane, Gahanna

Viaje en grupo
Le gustó: Servicio y personal
Looks like they’re trying to update some of the rooms but they are storing broken air conditioners in the breakfast area along with new refrigerators. Breakfast was just OK. My roommate said he didn’t care for the eggs or sausage. I just ate cereal to be safe. The staff was very friendly when I interacted with them.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Shane, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Aceptable

Jachob

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Hello Jachob,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bueno

Robert

Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 1 sept. 2023
Hello Robert,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Malo

Hanna

Viaje en grupo
No le gustó: Condiciones de la propiedad
We pulled in at 10 pm and the air conditioner in our room wouldn’t work. We were moved to another room which smelled like vomit. They “refreshed it”. Which consisted of strong air freshener. We were told there were no other rooms available. We had no choice due to the late hour.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 26 ago. 2023
Hello Hanna,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable bed with a nice size tv.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 22 ago. 2023
Hi Brian, I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

10/10 Excelente

Lynne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 20 ago. 2023
Hello Lynne,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excelente

Michael, Detroit

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Good value
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 19 ago. 2023
Hello Michael,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our value. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excelente

Thomas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Helpful Staff
The Staff was very helpful
Se hospedó 4 noches en julio de 2023
Respuesta de Manager, el 7 ago. 2023
Hello Thomas,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. We hope you will return so that we can provide you an even superior experience.

10/10 Excelente

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasant staff, clean room, comfortable bed, and Breakfast. Good experience.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 28 jul. 2023
Hello William,We appreciate that you've taken the time to share with us regarding our staff and your insights regarding our bed. Please do come see us again.

8/10 Bueno

Allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 30 jul. 2023
Hello Allison,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Rooms smell like cigarettes
I had a non-smoking room and the entire room smelled like cigarettes so bad I had to open the window.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 28 jul. 2023
Dear Guest,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room. We hope to see you again to deliver you with a 5 star experience.

10/10 Excelente

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very friendly
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hello Alex,We appreciate the comments, especially with regards to your opinion of our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Aceptable

Obed

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Okay stay
It was not so good, we found some durty clothes in the closet. It tell me that the person who did the cleaning did not pay attention to details. Other areas of the hotel (like breakfast) are okay and staff was friendly in general.
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hello Obed,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Bueno

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very helpful and friendly. The rooms were clean. The pool ws great. The only thing was the hotel is a little outdated and the garbage outside was full and not emptied while we were there.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 19 jul. 2023
Hello Sandra, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excelente

Nadine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Manager, el 14 jul. 2023
Hello Nadine,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Katie

Viaje familiar
Le gustó: Limpieza y servicio y personal
We were in the area for a local event. If you’re looking for a place to sleep in a comfortable bed without excessive noise, this would work for you. The rooms are not fancy, and there was some damage we noted, but overall serviceable. Desk staff was very friendly. Pool looked nice. Ample parking and room to walk a dog if you had one. Two fast food joints within walking distance.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 11 jul. 2023
Hello Katie, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 7 jul. 2023
Hello Martin,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Service desk employee's were excellent. Hotel was clean and comfortable.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 21 jun. 2023
Hi Diana,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Bueno

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 16 jun. 2023
Hello Steven,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Malo

Anthony

Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 28 jun. 2023
Hello Anthony, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bueno

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice motel seemed short on staff trash cans were full needing empty at breakfast but the one person working was very responsive keeping breakfast stocked and helping with guests.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 6 jun. 2023
Hi Kathleen,Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns. We continue to look for ways to improve our guests’ stay while also experiencing limited staffing. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future

10/10 Excelente

Lorissa

Viaje en pareja
Friendly and helpful staff. Clean and quiet stay! Highly recommend!
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 3 jun. 2023
Hi Lorissa,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

8/10 Bueno

Dennis

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Loved the beds and staff.
Stained carpet, door locks not all working, very friendly and helpful staff. Owner needs to pony up for some renovation.
Se hospedó 4 noches en mayo de 2023
Respuesta de Manager, el 27 may. 2023
Hello Dennis,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and renovation. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Bueno

Amelia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hello Amelia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.