3 bars/lounges, poolside bar
Ver disponibilidad

Opiniones de Donatello Hotel

4 out of 5
Donatello Hotel
Sheikh Zayed Road, Al Barsha 1, Near Mall of the Emirates, Dubai

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 174 de 457 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 186 de 457 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 457 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 457 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 457 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Diana

Viaje de negocios
Le gustó: Servicio y personal y servicios
The smell of the room was terrible , like smoke mixed with some fragance.
Se hospedó 1 noche en marzo de 2024
Respuesta de Olga, el 14 mar. 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excelente

CONCEPCION LILIANA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I LIKED ALL THE PROPIETY, THE PERSONAL, BREKFAST ALL IS OK, THANK YOU
Se hospedó 7 noches en enero de 2024
Respuesta de Olga, el 10 feb. 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2019
Respuesta de reservations, el 2 feb. 2019
Dear Sir/Ma'am, Thank you for staying in Donatello Hotel. It's our pleasure to have you as our valued guest. We are glad that you gave time to review our property. We are hoping to see you again. Best regards, Reservations

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hubicacion , excelente todo. Es una excelente opcion para visitar dubai sea por turismo que por trabajo.
Se hospedó 1 noche en diciembre de 2018
Respuesta de reservations, el 28 dic. 2018
Dear Sir/Ma'am, Thank you for staying in Donatello Hotel. It's our pleasure to have you as our valued guest. We are glad that you gave time to review our property, thank you for your kind words. We are hoping to see you again. Best regards, Reservations

8/10 Bueno

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
GOOD VALUE FOR MONEY
Great hotel, totally accetable value for money.
Se hospedó 2 noches en julio de 2017

10/10 Excelente

Gaston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Limpio , confortable , muy buen desayuno,trató muy cordial

8/10 Bueno

Ana, Santander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable calidad precio.
Hotel muy bien ubicado a 5 minutos andando de centro comercial y estación de metro. Apartamento muy amplio y de calidad el mobiliario. Salón comedor enorme con cocina equipada lo justo para dos personas con lavadora, nevera, cocina con horno, tostador, cafetera, microondas. Además de tener un pasillo vestidor con dos armarios completos, baño y dormitorio también grandes y equipados. Dispone de piscina, gimnasio, bar-restaurante, pero no hicimos uso de esos servicios. Único inconveniente es que era un apartamento interior con lo que no veiamos la luz del sol.

10/10 Excelente

melisew

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Peter

Viaje de negocios
No le gustó: Condiciones de la propiedad
The furniture is smelly and very old
Se hospedó 4 noches en marzo de 2024
Respuesta de Olga, el 17 mar. 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excelente

Diego

Se hospedó 1 noche en marzo de 2024
Respuesta de Olga, el 14 mar. 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

6/10 Aceptable

Gina, Ossining

Viaje familiar
Le gustó: Servicio y personal
Dislike that upon arrival you have give cash for deposit. As where all other hotel only uses credit card.
Se hospedó 3 noches en febrero de 2024
Respuesta de Olga, el 14 mar. 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

8/10 Bueno

Susanna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel served its purpose for us. We only stayed two nights. Didn’t get to use the pool. Tried the fisherman’s restaurant and room service. It was ok. Convenient to have a coffee shop on site.
Se hospedó 2 noches en febrero de 2024
Respuesta de Olga, el 14 mar. 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

6/10 Aceptable

Jesse

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
It’s for budget travelers, so don’t expect the hotel to be like the near by Kempinski or Sheraton. Staff is always courteous and willing to assist, but the dreadful check in (took so long that I still have nightmare) needs be addressed, otherwise I will not revisit even if it is for free
Se hospedó 1 noche en febrero de 2024
Respuesta de Olga, el 20 feb. 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion. We hope you will contact us directly by e-mail address: guestrelations@donatello-hoteldubai.com and also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excelente

Amir

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room size was amazing and friendly staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Olga, el 3 feb. 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 Excelente

Brittany

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Olga, el 3 feb. 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 Excelente

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful, convenient hotel in Dubai
Nice, clean hotel. Huge rooms with balcony with nice bathroom. The people at the front desk were very kind. Easy to go around Dubai. Ten minutes walk to the train stations, Malls, Museum of the Future, and more. It is a safe area with a lot of small shopping and restaurants. Tranquil room. Nice pool to chill out. Starbucks in the lobby area.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Olga, el 3 feb. 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

4/10 Malo

Bilal

Viaje de negocios
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Terrible
There was very loud bar which kept shaking my room due to beat and loud music. Informed reception and they said last night was weekend and there wouldn’t be any more noise tonight but every single night was same and couldn’t sleep. Due to restless nights and not able to sleep, I ended up in hospital where I was given relaxation injection. Absolute terrible
Se hospedó 1 noche en octubre de 2023
Respuesta de Olga, el 29 oct. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

4/10 Malo

Nicolas Young Kwet Shung

Viaje en grupo
No le gustó: Servicio y personal
Very bad experience
One month before my arrival, I sent only 1 request: "Please give me a high floor" (because I read through some other reviews that they were having renovations and it can quite noisy at the lower floors) Upon my check-in, they gave me the first floor. :( I asked again to provide me a higher floor. They said they will do it the next day but never did.. even after 5 days.
Se hospedó 5 noches en octubre de 2023
Respuesta de Olga, el 24 oct. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

4/10 Malo

Florian

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Ayant passer ces 10 derniers jours dans cet hotel, le seul point positif que je peux citer est sa localisation, l’accueil est plus que froid , c’est limite si on vous regarde de haut en bas, les chambres sont moyennement propre (voir photo) et cerise sur le gâteau l’hotel à une sorte de boite de nuit à l’intérieur chose qui n’est indiqué nul part et le bruit qui montait jusqu’au 3eme etage toutes les nuits… un conseil n’y aller pas si vous voulez du repos. Le personnel de la piscine et les gens dans le hall d’entrée par contre rien à dire, très souriant et gentil. Je ne reviendrais pas dans cet Hotel !
Se hospedó 10 noches en octubre de 2023
Respuesta de Olga, el 24 oct. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excelente

Marc, London

Se hospedó 1 noche en octubre de 2023
Respuesta de Olga, el 29 oct. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

2/10 Terrible

Faisal

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Regret booking this hotel, it’s no where near a 4 star hotel. Rooms are out dated and old, balcony is locked and can’t be opened. You can hear traffic noises all day and night. I was woken up early everyday because they start playing LOUD jazz music in the hallway speakers at 6:30am every morning. Construction happening in the building so you hear loud drilling and hammering noises all day. Definitely do not recommend and regret picking this hotel.
Se hospedó 2 noches en octubre de 2023
Respuesta de Olga, el 7 oct. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

2/10 Terrible

Harmit

Se hospedó 1 noche en septiembre de 2023
Respuesta de Olga, el 16 oct. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion. We hope you will contact us directly by e-mail address: guestrelations@donatello-hoteldubai.com and also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Poor service
Overall hotel is ok to stay 1 night, cheap hotel, but i was really disappointed that they charged additionally 200 aed deposit (on top of a 1 night stay cost of 190), first they said that it will not be charged, only hold and then immediately released after checkout. But, when checking out next day - i realized that it was a charge and the refund in 7 days min as per receptionist answer...
Se hospedó 1 noche en septiembre de 2023
Respuesta de Olga, el 24 sept. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excelente

Shabdiz

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean, professional staff and good standard.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Olga, el 21 sept. 2023
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Olga, el 16 sept. 2023
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

2/10 Terrible

Jennifer

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is difficult to get your luggage as there is a steep ramp and many bellman but nobody offered assistance. 5 bellman all starring at me. No assistance. The only time they asked me was the day I was leaving when I carried heavy luggage to the street. They then asked me if I needed it lifted into a taxi- no. Elevators- very slow only two operational Front desk -friendly only when I checked out. I asked for the deposit to be released and they truly didn’t know what I was talking about. They hold a 300AED deposit. Pool- great. Peaceful. Room-spacious. Only one towel. That’s it. No soap or anything I’ve been travelling to DXB since 2005 and this was the worst experience.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Olga, el 9 sept. 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 Excelente

Cindy

Se hospedó 4 noches en agosto de 2023
Respuesta de Olga, el 7 sept. 2023
Dear Cindy, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

2/10 Terrible

Nighat

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en mayo de 2023

10/10 Excelente

Harold

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
donatello is very local to a lot of food shops close to everything via uber, my time at the donatello was top tier, really enjoyed it.
Se hospedó 6 noches en mayo de 2023

10/10 Excelente

Goven Kuntz

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best hotel in Dubai .. I love this hotel .. the only hotel I stay when I’m in Dubai perfect 10 review from me .. this place is great 😊
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Goven Kuntz

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love this hotel 😄
Se hospedó 1 noche en marzo de 2023

4/10 Malo

mohammad

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Stefanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Die Unterkunft ist gut gelegen in der Nähe der Metro und ideal für Ausflüge.
Se hospedó 5 noches en febrero de 2023

8/10 Bueno

Luigi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2023

4/10 Malo

Wassim

Se hospedó 11 noches en enero de 2023

4/10 Malo

Peter De

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nachtelijk erg luide muziek met zware bas tot rond 3u 's morgens vanuit de Oro lounge en de Hungry Monkey pub op het gelijkvloers van het hotel, waardoor we de slaap niet konden vatten. Zelfs na rapportering aan de receptie werd hier niks aan gedaan ... De receptioniste excuseerde zich voor het ongemak, en legde uit dat dit elk WE het geval was (vrijdag en zaterdag dus). Pech dus voor wie op het 1ste, 2de en 3de verdiep slaapt. Wie hoger slaapt, heeft hiervan misschien minder last.
Respuesta de Richa, el 9 ene. 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excelente

Jillian Anne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A clean, convenient. spacious, comfy room.
I stayed in the junior suite and it was really large and comfortable. Great location, good restaurants near by and so close to the mall. Was really happy with the place and would definitely stay there again. I didn't use the pool or go upstairs so can't comment on that. But the room was good for a reasonable price.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Richa, el 9 ene. 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excelente

Pauline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Lovely staff, very helpful. Spacious and very comfortable rooms. Unfortunately it rained and this prevented the roof pool from opening which we were looking forward to. No one’s fault. Close to mall, metro and local food and shops around.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Richa, el 4 ene. 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excelente

György

Se hospedó 5 noches en diciembre de 2022
Respuesta de Richa, el 26 dic. 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excelente

György

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kiváló hotelben pihentünk 6 napot.
Kiváló hotel. Ár érték aránya is elég jó. Egy nagyon picit drága, de még elfogadható. A szobák nagyon nagyok. Nagyobb, mint elég :) A szobák nagyon tiszták, és a fürdőszoba is. A szobában van klíma természetesen, és van hűtő is. Recepción kedvesek, segítőkészek és a személyzet is. Van medence a tetőn, konditerem is. A szálloda fekvése elsőosztályú. Kb 3 percre van a metró megállótól, nagyon könnyű közlekedni. 100 méterre van egy supermarket is. Kiváló hotel.
Se hospedó 5 noches en diciembre de 2022
Respuesta de Richa, el 26 dic. 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

8/10 Bueno

Hector

Viaje familiar
Le gustó: Servicio y personal y servicios
Muy bueno. La habitacion muy grande pero con mucho olor a humedad
Se hospedó 4 noches en noviembre de 2022
Respuesta de Richa, el 26 dic. 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

4/10 Malo

Ali Reza Amir

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious room. Customer service and room cleaning are not good at all.
Se hospedó 6 noches en noviembre de 2022
Respuesta de Richa, el 26 dic. 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 Excelente

Ahmed

Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

Alirezaz

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Need to improve in customer satisfaction
The price they charged me was different from the invoice issued by hotels.com and when I asked , they simply justified unreasonably
Se hospedó 1 noche en junio de 2022

4/10 Malo

Sandra

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
65 minutes of our lives lost in the foyer!
I dont know what happens when we book to stay here, but they can never find our reservation. 38 minutes to check in is not what i wanted after a 3 hour drive to get to Dubai. Our room was spacious enough but the carpet was dirty and seen better days. The shower, when opening the door, had a pungent smell coming from the drain. The toilet roll was soaking from the leaking spray hose (which was fixed within 10 minutes of reporting it). We have had numerous stays at the Donatello that have been awesome. This stay however was to say the least, a little disappointing. As you can see from our previous reviews, we dont complain about trivial things, but felt the need to highlight the check in / check out procedure. 38 minutes to check in, 27 minutes to check out??? They said they had to check the room before they could check us out.
Se hospedó 2 noches en diciembre de 2021

6/10 Aceptable

Alan Thomas

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Good sized room. Extremely slow check in - finally got into our rooms 2 hours after original check in. Staff slow for the rest of our stay however always polite
Se hospedó 3 noches en noviembre de 2021

8/10 Bueno

Susan

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2021

8/10 Bueno

Vladimir

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location. Room size
Se hospedó 2 noches en octubre de 2021

10/10 Excelente

Annica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly staff in the reception. Jerome helped me by calling a nearby shop to see if they had what I needed. And very good food!
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Ahmed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing
Se hospedó 1 noche en septiembre de 2021