Suite presidencial, 2 habitaciones (Duplex) | 1 habitación, ropa de cama de alta calidad y minibar
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Opiniones de The Meydan Hotel Dubai

5 out of 5
The Meydan Hotel Dubai
Meydan Racecourse, Al Meydan Road, Nad Al Sheba, Dubai

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 367 de 567 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 124 de 567 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 27 de 567 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 567 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 567 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en agosto de 2022
Respuesta de Shalini Gupta - Guest Relations Supervisor, el 8 ago. 2022
Dear Mr. Juan, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Paris -Guest Relations Supervisor , el 6 dic. 2021
Thank you for staying with us and taking your time to rate the score for your recent experience in our hotel. We look forward to welcoming you back soon!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en junio de 2021
Respuesta de Paris -Guest Relations Supervisor , el 3 jul. 2021
Thank you for staying with us and taking your time to rate the score for your recent experience in our hotel. We look forward to welcoming you back soon!

10/10 Excelente

Marc , Andorra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel pero localización no idonea
Es un hotel correcto, buen servicio y buenas instalaciones, pero alejado de la ciudad. El desayuno muy justito para las caracteristicas del hotel. El personal atento y correcto.
Respuesta de Reuben Mifsud - Cluster General Manager, el 25 abr. 2017
Dear Marc, I appreciate your positive feedback about your recent experience at The Meydan Hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Looking forward to welcoming you back to The Meydan Hotel soon. Kind regards,

10/10 Excelente

joaquin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sencillamente Excepcional
Simplemente decir que siempre que vuelva a Dubai lo haré al Hotel Meydan. Creo que con eso está dicho todo. Un10 en todos los aspectos.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Buen hotel esta lejos pero súper bueno, el servicio es lento pero eficiente, sobretodo en el restaurante. Las habitaciones grandes y muy comodas

10/10 Excelente

Nahid

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Mohamed Shawky – Hotel Manager, el 29 abr. 2024
Dear Guest,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

8/10 Bueno

MOHAMMADAMIN, tehran

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place
Se hospedó 1 noche en abril de 2024
Respuesta de Mohamed Shawky – Hotel Manager, el 29 abr. 2024
Dear Guest,Thank you for taking the time to give us your feedback about your stay in our hotel.We are glad to hear that you found our hotel’s location to be very convenient. The Meydan Hotel is indeed close to all Dubai's attractions and business districts with hassle-free traffic.We hope to welcome you again in the very near future.Kind regards,

10/10 Excelente

Bader

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice hotel with friendly helpful staff .. but we noticed few bugs in the room and wifi did work for 2 days in whole hotel
Se hospedó 5 noches en abril de 2024
Respuesta de Mohamed Shawky – Hotel Manager, el 29 abr. 2024
Dear Guest,Thank you for taking the time to post your review, your comments are very much valued. Our colleagues are trained to only provide the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you again in the very near future.Best regards,

6/10 Aceptable

Malali

Viaje familiar
Le gustó: Servicio y personal
As a five star hotel you think they have all the aminities but they only had a swimming pool but no steam room or sauna. Their gym was very small. It didn’t feel like a 5 star hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mohamed Shawky – Hotel Manager, el 27 mar. 2024
Dear Malali,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,

10/10 Excelente

Shivakumar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent ambiance!
Se hospedó 4 noches en enero de 2024
Respuesta de Mohamed Shawky – Hotel Manager, el 9 ene. 2024
Dear Shivakumar,Thank you for your positive feedback.We look forward to welcoming you again.Best regards,

10/10 Excelente

Pierre-Louis

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Gabriela Mena- Assistant Guest Relations Manager , el 28 dic. 2023
Thank you for choosing to stay with Meydan Hotel. We appreciate your positive feedback is so precious for us. Looking forward to welcoming you back.

8/10 Bueno

ROJA

Se hospedó 3 noches en noviembre de 2023
Respuesta de Gabriela Mena- Assistant Guest Relations Manager , el 28 dic. 2023
Thank you for choosing to stay with Meydan Hotel! Your feedback is so precious for us. Looking forward to welcoming you back in the near future.

10/10 Excelente

Mutaz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the best in Dubai
I had a fantastic stay at this hotel. The room was clean, the staff was friendly, and the breakfast was delicious. Highly recommend!
Se hospedó 5 noches en octubre de 2023
Respuesta de Gabriela Mena- Assistant Guest Relations Manager , el 8 nov. 2023
Dear Mr. Mutaz,Thank you for taking the time to provide us with your 10 star rating. We hope to have another opportunity of welcoming you again at The Meydan Hotel. Best regards,

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
My visit was just perfect in all aspects other than the hotel requires some internal upgrades and preventive maintenance. As the toilet requires immediate actions to fix the ongoing odor problem that has in it (Room # 929)
Se hospedó 3 noches en octubre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 6 nov. 2023
Dear Samir,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en octubre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 31 oct. 2023
Dear Riyo,Thank you for taking the time to rate us.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

8/10 Bueno

kalisa Keva

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 9 noches en octubre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 31 oct. 2023
Dear Kalisa,Thank you for taking the time to provide us with your 5 star rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

Amandeep

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exellent
Se hospedó 5 noches en octubre de 2023
Respuesta de Gabriela Mena- Assistant Guest Relations Manager , el 22 oct. 2023
Dear Guest Thank you very much for staying with us. We appreciate your valuable feedback!

10/10 Excelente

Aideen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 31 oct. 2023
Dear Aideen,It is great to receive your flattering rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

Alan, Denton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent and friendly staff making our stay extremely easy and comfortable from room to food and shopping all a pleasant experience….Beautiful facility with so many amenities…..very enjoyable.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 4 oct. 2023
Dear Alan,We appreciate your positive feedback about your recent experience at The Meydan Hotel. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcoming you back in the not-too-distant future.Kind regards,

6/10 Aceptable

Tom

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 4 oct. 2023
Dear Tom,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

Ebtisam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 4 oct. 2023
Dear Ebtisam,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

wageh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 1 sept. 2023
Dear Wageh,Thank you for your online rating further to your stay.We look forward to welcoming you again.Kind regards,

8/10 Bueno

Osha

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 1 sept. 2023
Dear Osha,Thank you for your online rating further to your stay.We look forward to welcoming you again.Kind regards,

8/10 Bueno

amar

Se hospedó 3 noches en junio de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 9 ago. 2023
Dear Amar,Thank you for your online rating further to your stay at The Meydan Hotel.We look forward to your soon return.Kind regards,

10/10 Excelente

samir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en mayo de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 29 nov. 2023
Dear Samir,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

sylvie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hôtel calme et confortable
Très bel hôtel au calme au dessus du champ de course. Le personnel est adorable et les chambres magnifiques
Se hospedó 1 noche en abril de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 25 abr. 2023
Dear Sylvie,I am always pleased to receive feedback such as yours. We are happy to hear that your stay had been excellent and that you thoroughly enjoyed one of our unique guest rooms with a direct view of the horse racetrack. My team and I look forward to your next visit which we hope will be soon. Best regards,

10/10 Excelente

sylvie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 25 abr. 2023
Dear Slyvie,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

4/10 Malo

pedro

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Breakfast was terrible. They did not get our order right for an hour. Had to try twice.
Se hospedó 2 noches en abril de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 12 abr. 2023
Dear Pedro,Thank you for your online feedback which we sincerely appreciate.We regret that we were unable to fully satisfy your recent experience in the hotel and we apologize for the inconvenience caused. Rest assured that we will carry out the necessary actions to improve our services.Thank you for your time. We hope to have another opportunity of welcoming you again.Kind regards,

4/10 Malo

Malek

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Décevant
Hôtel beaucoup trop chère pour ce que c'est. La qualité du buffet et diner et les options de restauration inexistantes ne sont pas du tout a la hauteur d'un 5 etoiles. Piscine minuscule pour un hôtel aussi grand. On a eu droit a des préparatifs d'un événement qui a conduit de la musique très forte pour les essais jusqu'à 22h30. Il a fallu que les residents de l'hôtel se plaignent pour que la musique cesse. Chambre belle mais manquant cruellement de prises électriques, machine nespresso HS... Quand on paie le prix demandé par cet hôtel, on s'attend à beaucoup beaucoup mieux.
Se hospedó 1 noche en marzo de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 5 abr. 2023
Dear Malek,We regret to learn that your recent experience with us was less than satisfying. Please accept our apologies for any inconvenience caused. Rest assured that your valuable comments have been taken onboard and we will ensure to carry out measures to improve.We trust that you will give us another opportunity to provide you with a better experience and surpass your expectations the next time.Sincerely,

10/10 Excelente

Chengetayi, Drayton Valley

Le gustó: Servicio y personal y condiciones de la propiedad
Everything
Se hospedó 4 noches en marzo de 2023
Respuesta de Shalini Gupta - Guest Relations Supervisor, el 18 mar. 2023
Dear Chengetayi,Thank you for sharing your positive rating, which encourages us to deliver our best services, such as yours. Looking forward to welcoming you again.

10/10 Excelente

Angela

Viaje en pareja
Le gustó: Servicio y personal y servicios
First time back in 3 years and delighted to see some friendly faces staff wise who recognised us. I know it’s due a welcomed renovation between April and November but the people from conciege to breakfast at Farriars and the Pool area to Paddock View Restaurant are the heart beat. Specially like to recognise Prasanna efforts and service in both the latter mentioned areas. Breakfast team are brilliant too. Nothing is too much to ask. Can’t wait to see the new place in 2024
Se hospedó 5 noches en febrero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 9 mar. 2023
Dear Angela, Thank you for posting your online review.We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

10/10 Excelente

hassan Baker

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was amazing everything was perfect
Se hospedó 7 noches en febrero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 1 mar. 2023
Dear Hassan, Thank you for posting your online review.We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

2/10 Terrible

Randa

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Probably the worst 5 star hotel I’ve ever stayed in. The service was terrible and every time I asked for help or support I was sent away.
Se hospedó 4 noches en febrero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 24 feb. 2023
Dear Guest,We regret to learn that your recent experience with us was less than satisfying. Please accept our apologies for any inconvenience caused.We trust that you will give us another opportunity to provide you with a better experience and surpass your expectations the next time.Sincerely,

10/10 Excelente

paolo

Le gustó: Limpieza y servicio y personal
Ecce
Se hospedó 4 noches en febrero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 20 feb. 2023
Dear Paolo,It is great to receive your flattering rating and feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

ABDULRAHMAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
فندق فخم ونظيف ورائع
الفندق جميل وفخم ونظيف (ولا غلطة) ما شاء الله فعلاً مميز الفندق في كل شي النظافة والهدوء والشراحة والبوفيه وخدمة الغرف والدخول والخروج وتعامل الموظفين في الاستقبال وتمديد فترة الخروج إلى غير ذلك فعلاً المكان ولا غلطة
Se hospedó 4 noches en enero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 20 feb. 2023
Dear Abdulrahman,Many thanks for your flattering remark and 5-star rating.We look forward to your soon return to The Meydan Hotel.Best regards,

10/10 Excelente

Mishel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Marivic and Bed were the best house keeping staff for room 416 during my stay , I have been through thousands of properties This by far was the best house keeping service I received , was treated like royalties. & the rest of the staff were excellent , felt like living in Bukingham palace.
Se hospedó 8 noches en enero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 1 feb. 2023
Dear Mishel,Thank you for reviewing your stay at The Meydan Hotel. I am delighted to learn that you had an enjoyable experience with us. We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excelente

Philip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this hotel. Rooftop pool was fabulous and the hospitality was excellent
Se hospedó 5 noches en enero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 1 feb. 2023
Dear Philip,I would like to take this opportunity to thank you for having chosen The Meydan Hotel for your recent stay.We appreciate your kind and positive review. I am most pleased to hear that you had a pleasant time with us.Hope to see you again in the near future.Kind regards,

8/10 Bueno

Harris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en enero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 23 ene. 2023
Dear Harris,Thank you for your online rating.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

2/10 Terrible

constantine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spa was out of order without any notice and rooms partying all night - no sleep
Se hospedó 4 noches en enero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 23 ene. 2023
Dear Constantine,We regret to read that we were not able to meet your expectations.If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve.With best regards,

8/10 Bueno

MOHAMED

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good stuff
Se hospedó 1 noche en enero de 2023
Respuesta de Mohamed Shawky – Hotel Manager, el 23 ene. 2023
Dear Mohamed,Thank you for taking the time to write us a feedback.We hope to have another opportunity of welcoming you again at The Meydan Hotel.Best regards,

10/10 Excelente

Liudmila

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and property, very big. Rooms are nice, just a bit smelly because of the wooden interior. Just a bit of an old smell
Respuesta de Mohamed Shawky – Hotel Manager, el 5 ene. 2023
Dear Liudmila,I am always pleased to receive feedback such as yours. My team and I are thrilled to hear that you enjoyed your time with us.We have duly noted your comments for improvements and we thank you for your valuable insights which will aid us to improve.We look forward to welcoming you again soon and retaining you as a fan of Meydan Hotels. Best regards,

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
Nice hotel, big rooms, helpful staff, nice view. The sliding door for refrigerator room can’t be closed which keeps the light running all the time and disturbing my sleep. The breakfast was good but could be improved with more choices. Bed is not that comfortable as 5 star hotel.
Se hospedó 4 noches en diciembre de 2022
Respuesta de Mohamed Shawky – Hotel Manager, el 29 dic. 2022
Dear Omar,Thank you for your online feedback further to your stay at The Meydan Hotel.Your valuable comments are greatly appreciated. Rest assured that we will continue to carry out improvement efforts to enhance our facilities and services.We look forward to welcoming you again in a near future.Warm regards,Mohamed Shawky – Hotel Manager

8/10 Bueno

Tom

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2022
Respuesta de Mohamed Shawky – Hotel Manager, el 12 dic. 2022
Dear Tom,We appreciate your excellent rating.We look forward to welcoming you again at The Meydan Hotel.Kind regards,

10/10 Excelente

Amandeep

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A 1 no issues
Respuesta de Shalini Gupta - Guest Relations Supervisor, el 7 dic. 2022
Dear Mr. Amandeep, Warm Greetings from Meydan hotel Dubai! Thank you for staying at Meydan hotel and sharing your valuable feedback which encourages us to deliver our best customer service. We definitely looking forward to welcoming you back!

2/10 Terrible

Bader

Viaje en grupo, Viaje de negocios
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No Maintenance
Respuesta de Mohamed Shawky – Hotel Manager, el 13 dic. 2022
Dear Bader,We regret to read that we were not able to meet your expectations.If there is anything that we could do to provide you with a better experience the next time, please feel free to let us know as we are always looking to further improve.With best regards,

2/10 Terrible

Bader

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad Hospitality
Respuesta de Mohamed Shawky – Hotel Manager, el 12 dic. 2022
Dear Bader,I regret to learn about your disappointment with the hotel experience and would like to extend our sincerest apologies for the inconvenience caused.Rest assured that we have addressed your concerns with the respective departments and corrective measures will be taken accordingly to enhance our facilities and services.Once again, thank you for your valuable feedback. We look forward to welcoming you again soon and provide you with a better experience the next time.Sincerely,

2/10 Terrible

Rosalynd

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
A very unsafe environment. The glass elevator broke down and the panic button did not work. Eventually after about 25 min of us screaming to get staff attention a guy came over and shrugged at us. After about 15 more minutes he grabbed his colleague who was also unsuccessful in getting us out of the elevator. Meanwhile the elevator was shifting between floors abruptly. Eventually my partner pried the doors open with his hands and we had to jump out. There was no apology from staff or check in with us done after. Furthermore we felt uneasy and uncomfortable during our stay here as the hotel staff treated us with hostility and in an unpleasant manner during the stay especially by the head waitstaff at breakfast. He would harass us and encourage us to leave breakfast as soon as we had finished our last bite. When we mentioned to the front desk our dissatisfaction with our stay and how we felt unsafe they brushed us off with offering us a free upgrade during our next stay with them, even though we expressly told them we did not wish to return due to our numerous safety concerns.
Se hospedó 5 noches en octubre de 2022
Respuesta de Mohamed Shawky – Hotel Manager, el 2 nov. 2022
Dear Rosalynd,We appreciate you taking the time to provide us with your valuable comments about your recent experience at The Meydan Hotel.I deeply regret to hear about the difficulties that you have encountered, which are certainly not indicative of the standards that we are known for. Your comments are much appreciated as they are indeed crucial in supporting our improvement efforts. Rest assured that we will do our utmost to ensure that a similar incident will not take place again.Thank you once again for your feedback. We hope you will give us another opportunity to welcome you again in the very near future so that we may show you that we stand behind our commitment to grand hospitality. Sincerely,

4/10 Malo

Aissa

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 7 noches en octubre de 2022