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Opiniones de Sheraton Duluth Hotel

3.5 out of 5
Sheraton Duluth Hotel
301 E Superior St, Duluth, MN

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 356 de 746 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 223 de 746 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 746 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 746 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 746 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Paul

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hot water was not plentiful. Got maybe 1 minute of sort of hot water before it turned lukewarm at best. Parking garage is also a bit of a toilet. Breakfast was great though and I slept well.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My room was nice but you could hear everything due to the large space between the door & floor. Plus there were kids running up & down the halls & constant door slamming until midnight then started up again at 6:30 am
Se hospedó 1 noche en abril de 2024
Respuesta de Management Team, el 29 abr. 2024
We're so sorry to hear that your stay was disrupted by noise from other guests. It's our hope that all our guests have a peaceful, relaxing experience, and we apologize for falling short in that regard. We hope you enjoyed your time in Duluth in spite of this, and that we'll see you again for your next trip to the area.

8/10 Bueno

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Management Team, el 29 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. We're so glad to see that you had a great stay with us, and hope that you were able to enjoy everything Duluth has to offer. We'll share your feedback with the rest of our team so they know you appreciated the service they provided. Once again, I appreciate you taking the time to share your feedback.

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I highly recommend the Duluth Sheraton - the staff was very helpful and friendly and the hotel was very clean and well maintained. Overall outstanding place to stay while in Duluth.
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team, el 29 abr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay. We're so glad to see that you had a great stay with us, and hope that you were able to enjoy everything Duluth has to offer. We'll share your feedback with the rest of our team so they know you appreciated the service they provided. Once again, I appreciate you taking the time to share your feedback.

8/10 Bueno

Cari A.

It was fine
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen, el 22 abr. 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

4/10 Malo

Sen

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Beds are tiny and sirens all the time.
Se hospedó 2 noches en abril de 2024
Respuesta de Jen, el 15 abr. 2024
Thank you for taking the time to review the hotel. We are sorry to hear you were disappointed in the size of the beds and noise. We have a variety of room options that may better fit your family on your next visit with us.

10/10 Excelente

James

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Jen, el 15 abr. 2024
Thank you for reviewing our hotel. We are happy to see you enjoyed your stay.

6/10 Aceptable

Amber

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was lovely, beds comfortable, clean, nice lobby and restaurant. Staff was wonderful. Pool and hottub were average. Only reason for 3 stars is because we were awoken at 7am to a jackhammer banging constantly from across the street. Shook our beds and woke everyone up.
Se hospedó 1 noche en abril de 2024
Respuesta de Jen, el 15 abr. 2024
Thank you for your feedback. We apologize your stay was interrupted by the neighboring construction. Our goal is provide a peaceful stay while our guests are here and apologize your stay was impacted by the noise.

10/10 Excelente

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and accommodating! Beautiful room! Enjoyable stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen, el 15 abr. 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 Excelente

Brooklyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel. Clean facility and friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Management Team, el 31 mar. 2024
Thank you so much for taking the time to leave us feedback about your recent stay. We're so glad to hear that you enjoyed your time with us. We'll pass your feedback on to the rest of our team so they know you appreciated the great service they were able to provide. We hope to see you again the next time you're in Duluth!

10/10 Excelente

Sarah, Mound

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hot tub bleached our swim suits. All other areas of service, cleanliness and staff were superior.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management Team, el 31 mar. 2024
We're so sorry to hear about the damage to your swimsuits after your time in the hot tub. We have passed this feedback on to our Maintenance team, and will take every precaution to prevent a similar issue from happening in the future. We're glad that you enjoyed your stay in spite of this, and hope to welcome you back the next time you're in Duluth

10/10 Excelente

Jess

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jen, el 15 abr. 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

8/10 Bueno

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great and amazing views of lake superior.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management Team, el 17 mar. 2024
We're so glad to hear that you enjoyed your stay and the view! We hope to see you again the next time you're in Duluth

6/10 Aceptable

Sarah, Mound

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Ted

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Parking and access was so far away that I thought my partner was having a stroke. Checkin was great by phone, but I was given no instructions on how to enter the building.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management Team, el 25 feb. 2024
We're glad to hear that your stay was great overall, but we're very sorry that you had trouble with the parking. Please know that our team is standing by 24-7 to assist you and answer any questions you may have! We hope to see you again the next time you're in Duluth.

10/10 Excelente

Doug

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checkin was easy and quick.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Larrie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is hooked to the Hospital that our Mother was in, and we had access to her at all times. Staff was great and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 14 feb. 2024
We are happy to hear your stay with us went well and that you were close by to loved ones when needed. We will pass along your compliments to our team!

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable
I really enjoyed the comfort of the bed...room in the shower...gels and shampoo...big towels...night light in bathroom. Need more coffee though. I went to front desk and they had it right there. Most places have to go looking for it. Will return to this location.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 12 feb. 2024
We are so glad you enjoyed your stay! Please visit us again on your next trip to Duluth!

10/10 Excelente

F., Minneapolis

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 12 feb. 2024
We are happy to see you enjoyed your stay!

10/10 Excelente

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Management Team, el 11 feb. 2024
Thank you so much for taking the time to leave feedback about your recent stay! We're so glad to see you enjoyed your time with us, and hope to welcome you back the next time you're in Duluth.

10/10 Excelente

Marnie

Se hospedó 1 noche en enero de 2024
Respuesta de Jen, el 15 abr. 2024
Thank you for your feedback. We are pleased you enjoyed your stay and hope you visit us again on your next trip to Duluth!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 9 ene. 2024
Thank you for taking the time to leave feedback about your recent stay! We're so glad you enjoyed your time with us, and hope to welcome you back soon.

4/10 Malo

Lianne

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Mostly very nice, beds clean, a bit on the too firm side. We had been at the hospital since Dec 22 and decided to get a room because it connected to the hospital. I booked with Expedia then discovered that booking with hotel/hospital we would have been charged less, $200 less, this was a huge difference and not very helpful front desk. This upset me, we already did not want to spend Christmas at the hospital. Even if the hotel could not have changed the price I would have been willing to contact Expedia, I’ve always had luck in the past if I needed to change an error with booking. The front desk told me she would not help even if Expedia was willing to cancel my booking that took place about 1 hour before I walked over to the hotel.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management Team, el 31 dic. 2023
We're very sorry to hear that you had difficulty making a modification to your reservation! Our front desk team is unable to make changes to Expedia reservations, but we still should have provided you with any assistance you might have needed. If there are any additional details you'd like to share to help us correct this lapse in our training, please don't hesitate to reach out.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management Team, el 28 dic. 2023
Thank you so much for taking the time to leave feedback about your recent stay. We love to hear from our guests! Your feedback will be shared with the rest of the team so they know you appreciated the great service they were able to provide. We hope to welcome you again in the future!

2/10 Terrible

Briana

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 9 ene. 2024
We're sorry to see that your stay was less than ideal! If there are any additional details you'd like to provide to help us continue to improve our service, please don't hesitate to reach out.

8/10 Bueno

Kevin

Viaje familiar
Le gustó: Limpieza y servicio y personal
I thought the hotel was excellent, but when we checked in I found out the pool was closed due to a remodeling project. This was posted on their website but since I booked with Expedia I wasn’t aware of this and the hotel managers’ hands were tied since I booked the stay through a third party. I will never go through Expedia again!!!!
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

joseph

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 9 ene. 2024
We're so glad to see that you enjoyed your stay with us! Thank you for taking the time to leave feedback. We hope to see you again soon!

8/10 Bueno

Kayann

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

BOA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, just had the bad luck of running into the one receptionist that acted as he was doing us a favor by checking us in, his attitude was unbearable, too bad because everyone else was really nice and pleasant.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Alazar

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The staff was not helpful a lot and also the parking is kind of complicated but the view from the hotel was amazing
Se hospedó 1 noche en agosto de 2023
Respuesta de Management Team, el 26 nov. 2023
We're so sorry to hear that your stay was not what you were expecting. We will use this as a teaching opportunity to remind our team to put the guests' needs first. Please don't hesitate to reach out if you have any details you'd like to share that might help us improve our service.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, clean and nice
Lovely room, cozy bed with good sheets. The 2nd floor does not sound fancy, but there was an interesting view of Superior street, that was nice. Awesome cocktails at the bar. Dogs allowed for $75, (kinda steep for 1 nite). Grassy spots for doggie were over a block away. The parking was confusing with poor signage, but good it exists since the area is very busy. Other bars and food in close walking distance. Huge hospital 1 block away. Bartender was awesome.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lisbeth

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Fine accommodation. Clean room.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Stephanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

shelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They found two rooms for us to check-in early as we had a wedding to go to close to their regular check-in at 4 pm.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

David

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Nevin

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Mary M

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Great view if you want to spend the money!
We loved the view from our room. The room was great. I found a little mold in the shower and the hot tub could use a cleaning.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

Valerie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
A lot of money for a poor nights sleep.
There was a terrible sound that went on all night. Water tank? Hardly anyone there any put us right by the ice machine.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Dalton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Jen, el 18 ago. 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The rooms were very nice! Roomy, good amenities and very clean. Great place to stay!
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Manager, el 9 ago. 2023
Thank you so much for taking the time to share your feedback. We're glad to hear that you enjoyed your stay! We hope to welcome you again the next time your travels bring you to Duluth.

10/10 Excelente

Crystal, Litchfield

Se hospedó 1 noche en julio de 2023
Respuesta de Jen, el 18 ago. 2023
Thank you for choosing the Sheraton Duluth Hotel! We are glad you enjoyed your stay!

8/10 Bueno

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I came in there after leaving the hospital after my husbands surgery. When I went into the lounge he man at the desk looked at me like I was some sort of low life. Don't go there unless properly dressed and looking perfect.
Se hospedó 1 noche en junio de 2023
Respuesta de Jen, el 21 jul. 2023
Thank you for your feedback. I apologize for any negative feelings experienced during your stay. Please know, we welcome casualwear in our restaurant as well.We hope to welcome you back on your next visit.

4/10 Malo

Steven, Mosinee

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The independent parking structure connected to the hotel is terrible! We any several other guests couldn’t get out of the ramp. The parking ticket could not be read. Calls for help to the company responsible were unanswered and the voicemail box was full. The hotel could not help. Very frustrating! Toilet backed up. Plunger delivered to the door, but no one to help. Air conditioning control didn’t work on first night. Fixed the next day. Nice hotel in a good location, but a less than pleasant experience.
Se hospedó 2 noches en julio de 2023
Respuesta de Jen, el 10 jul. 2023
Thank you for taking the time to review our hotel. We have followed up with the city parking ramp in an effort to make sure this issue does not happen again. We are also sorry we fell short of expectations to ensure you had a restful stay. We hope you give us an opportunity to better serve you on your next visit to Duluth.

10/10 Excelente

Brent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Jen, el 7 jul. 2023
Thank you for your kind feedback! We hope to welcome you again on your next trip to Duluth!

8/10 Bueno

Carol

Se hospedó 2 noches en mayo de 2023
Respuesta de Jen, el 18 ago. 2023
Thank you for choosing the Sheraton Duluth Hotel!

8/10 Bueno

Sara

Le gustó: Limpieza y condiciones de la propiedad
Everything was great. I showed up at 4:30 and my room was not ready which seems unprofessional to me. Also the housekeeping staff knocked on my door 3 times in the morning. Since I was leaving that day it seems odd to do that especially after the first time when I stated that I would be out by check out.
Se hospedó 1 noche en junio de 2023
Respuesta de Jen, el 7 jul. 2023
Thank you for your feedback. I am glad you enjoyed your stay, despite the setbacks with housekeeping. While we do our best to accommodate everyone's arrival, it seems we fell short with you. I hope you visit us again on your next visit to Duluth.

2/10 Terrible

Stacey

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I will never promote Expedia or Sheridan Duluth MN. The cost per night with no house keeping. Bedding never changed, no clean towels, garbage never taken out, dirty room, dirty glasses, ran out of all essentials, unsafe connection from hotel to hospital, rude staff, and expensive. The only reason I chose this hotel is because it was connected to the hospital. I made a horrible choice. The skywalk is closed on weekends and holidays so I could have stayed at a different hotel for less the cost and probably had better service. Extended time waiting for staff to get off the phone to check in. Not given any information on where to park or how to get into the hotel from the parking ramp. Went into wrong entrance immediately a man standing urinating on the wall. The elevator didn’t work, all doors locked no direction as to how to get to the hotel. Ended up dragging our suitcases down the stairs to an outside exit & walked around the block. Room only cleaned once we ran out of essentials, dirty room, dirty glasses, garbage not taken out, bedding not changed stayed 5-23-23 to 5-31-23. Entire time with full garbage, no towels, ran out of toilet paper & Kleenex. Only chose property because it’s connected to the hospital but no where did anything or anyone inform us the sky walk is closed weekends and holidays. Definitely wasn’t worth the stress and expense. Will never promote Expedia or hotel.
Se hospedó 1 noche en mayo de 2023
Respuesta de Jen, el 26 jun. 2023
Good morning Stacey. Offering a relaxing stay is something we strive for at the hotel and clearly we fell short with you. I apologize that hospital's skywalk hours and housekeeping negatively impacted your stay. I will follow up with our housekeeping team to make sure this was an isolated incident. I will also follow up with the front desk team to make sure accurate information is relayed. I hope you give us an opportunity to better serve you on your next visit to Duluth