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Opiniones de Residence Inn by Marriott Albany East Greenbush/Tech Valley

3 out of 5
Residence Inn by Marriott Albany East Greenbush/Tech Valley
3 Tech Valley Dr, East Greenbush, NY

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 114 de 197 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 197 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 197 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 197 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 197 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jacquelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jasmine

Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Garima

Se hospedó 2 noches en enero de 2024

4/10 Malo

RAJESH, North andover

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

James

Viaje familiar
We got our requested ground floor and a free upgrade as well .Then in the morning had a wonderful breakfast that was included with the room fee👍 Staff we friendly and helpful What more could you hope for 😃
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Lekisha

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was terrible. Room had maintenance issues that staff was aware of before renting to me. Such a disgusting experience
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Robert

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Jeffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall good place.
Overall was good. They are doing work during the day so there is a lot of banging around. WiFi was horrible. Even after doing the upgrade. Confirmed it on three different devices.
Se hospedó 7 noches en noviembre de 2023

6/10 Aceptable

Mastour

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing
Se hospedó 14 noches en julio de 2023

10/10 Excelente

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking the time to review our property!! We look forward to hosting you again.

2/10 Terrible

Chris

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs.

10/10 Excelente

Soheila

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Peaceful, kind staff, clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking the time to review our property!! We look forward to hosting you again.

10/10 Excelente

Tom

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was absolutely amazing. Every person we interacted with was super pleasant, helpful, and made our trip that much nicer.
Se hospedó 2 noches en agosto de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking the time to review our property!! We look forward to hosting you again.

2/10 Terrible

Natalie

Se hospedó 1 noche en agosto de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs.

4/10 Malo

Julie

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Pro: the staff were excellent, great customer service and very welcoming. Cons: the sofa bed had a rip, a mysterious stain and the mattress was so thin you could feel all the coils. The pool water felt questionable in that we wondered if it was treated with any chlorine at all and we were worried we'd pick up an infection after swimming it in (we made sure to shower afterwards and scrub our kids clean). The breakfast was unappealing, the scrambled eggs seemed simultaneously under cooked and over cooked. However, everything worked, check in and out was smooth, it was easy to find off the highway and made for a convenient place to sleep during our road trip.
Se hospedó 1 noche en julio de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. We greatly appreciate your kind words in reference to our staff! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Comodidad de las habitaciones
Improvement needed
We were disappointed in several things: - trash from previous guests was not taken out - no bed linens available in the room for sleeper sofa, even though in the reservation I mentioned that our party consists of three adults. We had to go to front desk and ask for it. - limited amount of towels, not enough for 3 adults - unpalatable breakfast - problems with plumbing in the room.
Se hospedó 1 noche en julio de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

4/10 Malo

Kathleen

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thr room was very musty, mildew odor. One manager was rude. Staff were courteous
Se hospedó 7 noches en julio de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs.

8/10 Bueno

John, Plympton

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Clean and average accommodations. Staffing shortage caused us a late checkin due to room availability. Staff was friendly, just short handed.
Se hospedó 1 noche en junio de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking the time to review our property!! We look forward to hosting you again.

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great suite and more than enough for our overnight stay. Property included many features we would have taken advantage of if we stayed longer!
Se hospedó 1 noche en mayo de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking the time to review our property!! We look forward to hosting you again.

8/10 Bueno

Crystal

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Overall, decent. Could use some TLC
1 night family trip. Pros: excellent, safe location. Front desk staff very quick and friendly. Room was clean, living space was spacious. Cons: Bedroom was very small, very little space to move around the bed. Room could use some TLC, paint chipping, ac/heat vent was clearly coming off on ceiling and when it kicks on it is VERY loud. Bed- absolutely not comfortable and the pillows were practically flat. If you are on the bottom floor, be prepared to hear lots of noise if children are upstairs. Breakfast was decent hotel breakfast. It is fine for a quick trip, but not sure it was worth the price.
Se hospedó 1 noche en mayo de 2023
Respuesta de Residence Inn by Marriott East Greenbush, el 5 sept. 2023
Thank you for taking your time to review our property. We appreciate you for choosing our hotel for your overnight accommodation needs while you were in the East Greenbush area. It was a pleasure to have you as our guest, and we look forward to hosting your accommodation soon again.

10/10 Excelente

Robert

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was awesome! Very friendly. Morning breakfast was excellent. The only item that should be fixed - all suites should have a king sized bed versus a std queen. Would make it more comfortable. Other than that - will definitely stay there again!
Se hospedó 2 noches en abril de 2023
Respuesta de GM, el 28 abr. 2023
Thank you!!

10/10 Excelente

Robert, Carrollton

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Friendly staff. Good food. Hot tub wasn't working, but other than that It was a great experience.
Se hospedó 3 noches en abril de 2023
Respuesta de GM, el 28 abr. 2023
Very sorry about the hot tub. Professional are working on a solution! Thank you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall good
Overall, good. There was no shower gel on the room, however.
Se hospedó 1 noche en marzo de 2023
Respuesta de GM, el 28 abr. 2023
We do have shower gel at the desk for your future stay! Just ask and we can provide.

4/10 Malo

Deepthi

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

PATRINA

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If your looking for a quiet, safe and comfortable place to recharge from a busy workday than this is the hotel for you. The staff is friendly. The surroundings beautiful. And the amenities are on point.
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accommodating
Very accommodating staff and a great breakfasts
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Se hospedó 1 noche en octubre de 2022
Respuesta de Kyle Radzyminski, el 26 nov. 2022
Thank you for the great review!

8/10 Bueno

Tajae

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Friendly staff and a great place to stay for a day or a few. The room and surrounding property was very clean. I have no complaints to give.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Ingrid

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant surprise
This hotel was a very pleasant surprise. It is on the older side but it was clean and well maintained. The pool did need to be updated but it was a nice size pool. The breakfast was great, had a good selection of breakfast food. Will definitely be staying there again!
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Carolyn

Se hospedó 1 noche en abril de 2022
Respuesta de General Manager, el 16 may. 2022
Hey Carolyn thank you for the score! We hope to see you again soon!

6/10 Aceptable

Fabricio

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
sink clogged, not so much fruit option at breakfast, printer doesn't work, bathroom ventilation doesn't work as well
Se hospedó 6 noches en marzo de 2022

2/10 Terrible

Tara

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This review is for Residence inn East Greenbush NY. It was myself, my best friend and our 2 children. Upon walking in to the lobby area I smelled a heavy chlorine odor and that should have been an indication of what was to come but instead I discounted it as the pool must be close . We went to our room got changed and decided to take a dip in the pool immediately, after all that is what the kids were looking forward to most of all. Immediately my eyes started to burn . I thought maybe I was experiencing some sort of sensitivity since I have not been swimming in a while. My godson who's birthday it happened to be, which was the reason for our visit. A nice evening of relaxing in the hotel suite and to swim in the pool since that's his favorite thing to do. Also just to spend some quality time together as a family as I work two jobs. My Godson is a 9 year old autistic young boy who happens to have asthma. His breathing became so labored because of the heavy chlorine , that he started coughing, couldn't catch his breath and his mother had to rush him to the room to use his inhaler. My daughter who does not have asthma could only stand about 2 more minutes before we both ran out of the pool area. For the remainder of the night my chest hurt and my breathing felt labored .My daughter was sick all evening waking up and eventually vomiting all over herself and bed room. I never recieved an apology or follow up from hotel staff. Families beware of the health and saftey risk.
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Nicole

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
My only concern was that some things were not cleaned. Things that someone else might not notice like the bathroom door was black with fingerprints and the bathroom sink had a glob of toothpaste in it when we arrived. Other than that, everything else was good. Thank you.
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Glaucia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2022

6/10 Aceptable

Tim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
First of all the staff was great, very friendly and responsive. The property itself was dated and in need of an upgrade. The icemaker did not work, a dresser drawer fell out and almost broke my foot, no exhaust fan in bathroom. There were no USB ports in suite (in a hotel on Tech Valley Drive). Great people, great location, needs investment.
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

Raymond Hemingway

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Awesome stay great staff
Se hospedó 3 noches en diciembre de 2021

8/10 Bueno

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 10 sept. 2021
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great place to stay and kid friendly! I am very happy with our visit. Only problem we encountered but not really a problem, other guest weren’t respectful of the pool area leaving there mess. Other than that staff was great, rooms were great. I’m very happy
Se hospedó 1 noche en mayo de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 26 may. 2021
Thank you for taking your time to review our property. We appreciate you for choosing our hotel for your overnight accommodation needs while you were in the East Greenbush area. We do our best to make sure we provide all of our guests the services that they need to make their stay as comfortable while being away from home. We greatly appreciate your kind words in reference to our hotel and staff! It was a pleasure to have you as our guest, and we look forward to hosting your accommodation soon again. Sincerely, Hiroko Gier, Director of Sales

4/10 Malo

MARYJANE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Ask how close you are to the clothes washer room
Stayed there a few times for business, all very nice. This time awoken at about 1230 am by pumping noise called front desk, was told there should be nothing making noise and would be checked into. Noise stopped started again after a bit. Called front desk again was told too busy to look into. Noise changed to an off balance clothes washer bumping sound. Called front desk again was told there was a clothes washing area but no policy on hours of use. Had to change rooms, wondering if I will stay there again as it is a hotel not a laundry mat.
Se hospedó 1 noche en abril de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 26 may. 2021
Thank you for taking your time to provide your honest feedback regarding our property. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Sincerely, Hiroko Gier, Director of Sales

4/10 Malo

Nicholas

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Marriott should be embarrassed by this hotel.
First and foremost, the staff was very friendly and just as helpful as they could be. It was very apparent that this place was lacking in leadership from upper management. They seemed understaffed and overwhelmed. The entry way and front lobby were visibly dirty and a bit run down, the hallways and elevator appeared to have not been vacuumed in some time. Also there was a strong odor of Marijuana in the hallways. The room was clean enough however was missing some amenities, that were easily obtained by going to the front desk. The real disappointment, aside from the unkempt common areas, was the bathroom. The tub/shower didn’t drain properly so you were left standing in several inches of dirty water that was backing up from the drain and even worse yet was when we came in from a long day out and went to bathe our children and had no hot water to do so. I’m pretty surprised that Marriott has its name on this place. We will be looking elsewhere for a place to stay next time we’re in town.
Se hospedó 2 noches en abril de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 14 abr. 2021
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and please feel free to contact me directly should you wish to discuss this in person. Sincerely, Hiroko Gier, Director of Sales

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en abril de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 26 may. 2021
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful
Our experience was wonderful! After a 12 hour drive from NC to Buffalo and then a 5 hour trip from Buffalo to East Greenbush with a family of 4 and a dog, we were welcomed by hotel staff warmly. The hotel was very clean and well maintained inside and out. Our room was spacious and very clean. We did find that our refrigerator smelled very strongly like fish. Probably from the last guest. Not a huge deal. We were hoping for a rollaway bed to be available as we have 2 teenage boys who couldn't share the small pull out sofa bed. So they took turns on the floor. When we booked there were no 2 bedroom suites available. However it was only a small inconvenience. The staff at the front desk were gracious enough to keep the pool open later so that we would have time to swim and relax after the long trip. Our boys enjoyed playing basketball and of course the pool. We are very very happy with our stay and will absolutely book there again in the future when we come back to visit friends and family. Thank you Residence Inn by Marriott for making us feel at home while away from home.
Se hospedó 3 noches en abril de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 14 abr. 2021
Thank you for taking your time to review our property. We appreciate you for choosing our hotel for your overnight accommodation needs while you were in the East Greenbush area. We greatly appreciate your kind words in reference to our hotel and staff! It was a pleasure to have you as our guest, and we look forward to hosting your accommodation soon again. Sincerely, Hiroko Gier, Director of Sales

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Noisy and not really clean
While the staff were lovely, this was the noisiest hotel I have ever stayed at: barking dogs, people partying in their rooms with the door open, the heating system sounding like an engine. The hotel wasn’t very clean in any of the common areas, and it wasn’t possible to get an extra towel.
Se hospedó 2 noches en marzo de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 14 abr. 2021
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and please feel free to contact me directly should you wish to discuss this in person. Sincerely, Hiroko Gier, Director of Sales

8/10 Bueno

Roy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 14 abr. 2021
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 Excelente

MARYJANE

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 14 abr. 2021
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and staff was very helpful. The room was spacious and great for a small family.
Se hospedó 3 noches en febrero de 2021
Respuesta de Residence Inn by Marriott East Greenbush, el 2 mar. 2021
Thank you for taking your time to review our property! Thank you so much for choosing our hotel for your overnight accommodation needs for you and your family. We greatly appreciate your kind words in reference to our hotel and staff! It was a pleasure to have you as our guest, and we look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales