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Opiniones de The Ellesmere Hotel

2.5 out of 5
The Ellesmere Hotel
11 Wilmington Square, Eastbourne, England

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 15 de 72 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 29 de 72 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 72 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 72 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 72 opiniones" "

7.8/10

Limpieza

8.0/10

Servicio y personal

7.0/10

Servicios

6.4/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
overnight stay
overnight stay was very comfortable
Se hospedó 1 noche en febrero de 2020
Respuesta de Manageress, el 20 feb. 2020
Dear Andrew, thank you so much. It was a real pleasure being of service to you.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de Manager, el 19 feb. 2020
Thank you

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2020
Respuesta de Proprietor, el 29 ene. 2020
Thank you so much. Look forward to welcoming you again soon !

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2020
Respuesta de Manager, el 29 ene. 2020
Thank you ! It was a pleasure to be of service

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Property very tired, but everything I needed for 2 nights in room and shower both worked well and had non-slip surface and grab handle - something that more expensive places often fail on. Staff friendly and helpful and breakfast was good.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Proprietor, el 25 nov. 2019
Thank you ! Hope to see you both again soon !

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Proprietor, el 10 nov. 2019
Thank you so much. It is a real pleasure having such lovely guests as you. You are very kind. Hope to see you both again soon !

8/10 Bueno

Allan

Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Sophie

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en septiembre de 2019
Respuesta de Proprietor, el 10 nov. 2019
Thank you.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Every body on site were very friendly, polite and helpful.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Proprietor, el 23 sept. 2019
Thank you so much ! A real pleasure being of service to such a pleasant and polite guest. Really look.forward to seeing you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Proprietor, el 23 sept. 2019
Thank you ! We really hope to see you again soon. What lovely guests to have stay with us.

6/10 Aceptable

Douglas

Se hospedó 4 noches en agosto de 2019

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nothing property was an accident waiting to happen
Se hospedó 2 noches en agosto de 2019

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horror
Das Zimmer war für drei Personen, davon ein Kind. Es war winzig klein und total abgerockt. Das Bad wollten wir fast nicht betreten. Das Waschbecken im Schlafraum war kaum erreichbar. Da musste man über das Zustellbett klettern. Im Haus überall Teppich und sichtbare Stromleitungen. Habe die halbe Nacht darüber nachgedacht was passiert wenn es da mal funkt... Das ganze für über 160 Euro. Nie wieder!
Se hospedó 1 noche en agosto de 2019
Respuesta de Basil, el 24 ago. 2019
We will try to do better next time.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet area despite being in the centre of the area.
Se hospedó 1 noche en agosto de 2019
Respuesta de Proprietor, el 20 ago. 2019
Thank you. A real pleasure having you stay with us.

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
No good WIFI in upper room. Provided a room with broken door of toilet.
Se hospedó 4 noches en agosto de 2019
Respuesta de Proprietor, el 23 sept. 2019
Router has now been relocated. Thank you for bringing this to our attention.

6/10 Aceptable

RICHARD

Se hospedó 1 noche en agosto de 2019

10/10 Excelente

J

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very welcoming and helpful. Great location with easy links
Se hospedó 3 noches en julio de 2019
Respuesta de Proprietor, el 7 ago. 2019
A pleasure to be of service. We look forward to welcoming you again hopefully soon. Thank you, P

8/10 Bueno

Philip

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Quiet Location off the main drag was good with some nice eateries round the corner. Owners were really helpful and friendly although let down by the (forgetful?) housekeeping. The facilities and decor were somewhat in need of TLC but on balance enjoyed the stay
Se hospedó 2 noches en agosto de 2019
Respuesta de Proprietor, el 4 ago. 2019
Thank you so much. It was a real pleasure to be of service to you both. Other comments noted. Thank you !

2/10 Terrible

Peter

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dreadful hotel
The room was tiny and very hot and cramped the overall state of the property beds an overhaul very disappointed no free parking like they advertise check out is 10.30am not 11am like the app says very over priced at £71 a night
Se hospedó 1 noche en julio de 2019
Respuesta de Proprietor, el 4 ago. 2019
Regrettably, our staff had to frequently and politely as they could, advise these guests that smoking is not allowed in the rooms, and for the comfort and benefit of other valued guests staying at the hotel. Thank you.

8/10 Bueno

Jann, .

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Leuke accomodatie. De hotel eigenaars en eigenaresse waren heel vriendelijk.
Se hospedó 1 noche en julio de 2019
Respuesta de Proprietor, el 23 jul. 2019
Thank you so much !

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Ha qui was amazing there and ready whatever time you have to check in. There are microwaves, irons and spare coffee on the lower ground floor which saves your life if your travelling with a little one and need to heat up their milk. The only problem was we slept on the top floor and the first night we had a lot of heavy rain and the window and wall was leaking. The room was comfortable and felt like home but it was a bit dusty. But overall it was a good stay but with a few amendments it could be excellent because they definitely deserve another star.
Se hospedó 2 noches en julio de 2019
Respuesta de Proprietor, el 22 jul. 2019
Thank you for your positive and constructive feedback ! We would love to welcome you again.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The mattresses were old and uncomfortable, bed sheets and duvet covers outdated needs upgrading. The room furniture needs to be changed for a modern look. Other than that breakfast was great and location was great.
Se hospedó 2 noches en julio de 2019
Respuesta de Proprietor, el 22 jul. 2019
Thank you for comments - we will heed your suggestions ! Hope to see you again soon !

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Very near promenade and nice restaurants near by. Furnishings and decor very tired
Se hospedó 4 noches en julio de 2019
Respuesta de Proprietor, el 13 jul. 2019
Thank you for your suggestions and good ideas !

8/10 Bueno

richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019
Respuesta de Proprietor, el 19 jun. 2019
Thank you so much for your kind review.

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cracking rooms for the price
Our stay was great the rooms were nice clean spacious the beds really comfy the staff really friendly and helpful and a great location
Se hospedó 3 noches en mayo de 2019
Respuesta de Proprietor, el 5 jun. 2019
Thank you so much. What wonderful guests to have stay with us ! Hope to see you again soon !

8/10 Bueno

Sam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ideal for weekend breaks.
Close to seafront, friendly staff, delicious breakfast, only negative was the wi-fi was rubbish!
Se hospedó 2 noches en mayo de 2019
Respuesta de Proprietor, el 5 jun. 2019
Thank you so much. The wifi has since been upgraded and boosted. Hope to see you both again soon !

8/10 Bueno

Cliente verificado

Viaje en grupo, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Peter was extremely nice and welcoming. Great location. Breakfast for an additional £10 was good and there was plenty of food freshly cooked. Parking is normal street parking on the road. Pets are allowed. Interiors might be old, but this is a typical old-style English hotel - you know what you get.
Se hospedó 1 noche en abril de 2019
Respuesta de Proprietor, el 24 abr. 2019
Thank you so much. We are updating slowly but surely as Brexit allows ! Thank you.

6/10 Aceptable

Sharon

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en abril de 2019
Respuesta de Proprietor, el 21 abr. 2019
Thank you.

10/10 Excelente

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet good value hotel near the Wish Tower.
Nice quiet location, close to front. Easy to park, close to the theatres, tennis and central for shops and all transport links. A friendly and caring owner, we had a warm comfortable room. The decor is adequate; remember that the building is in a line of Victorian town houses - so do not expect 1970's architecture or chic design. It is clean, welcoming and a good base for the local area. We had everything we needed and no request was too much, we could have paid twice as much; and then received less service. So overall our experience was like the breakfast - very good, thank you.
Se hospedó 2 noches en abril de 2019
Respuesta de Proprietor, el 17 abr. 2019
Thank you so much. a real pleasure to have you all ! Thank you, Peter and Maryna.

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2019
Respuesta de Peter, el 1 mar. 2019
Dear Nicola, we are pleased that you enjoyed your stay. It was a real pleasure to have you. Thank you so much, Peter and Therese.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
the location was ideal and free parking was available near by. The hotel is quiet. The entrance, the stairs and the bedroom smelt heavily of what appeared like stale tobacco. This was most unpleasant. The bedroom which was a twin room for two people only had one chair, one bedside lamp and no table. We will not return nor will we recommend this hotel.
Se hospedó 1 noche en noviembre de 2018

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Clean but needs total refurbishment
Clean but building decrepid. Won't ever see staff unless you ring the doorbell. At £33 a night for a double room very cheap but would rather pay more for somewhere better.
Se hospedó 3 noches en noviembre de 2018

4/10 Malo

John

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The hotel is old and seen better days, it is in need of a complete reburshment. It is really no more than a large guesthouse. The staff are helpful and friendly but this cannot make up for the fact that the accommodation is not up to standard. I don't think it would even get a grading.
Se hospedó 3 noches en noviembre de 2018
Respuesta de Proprietor, el 7 nov. 2018
At the price point that we are, we are sorry that you did not consider that we were excellent value for money

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Proprietor, el 7 nov. 2018
Thank you for your kind review score. We hope that you enjoyed your stay, and we very much look forward to being of service again ! Thank you.

8/10 Bueno

Jintana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Se hospedó 1 noche en octubre de 2018
Respuesta de Proprietor, el 31 oct. 2018
Dear Jintana, thank you for your kind review. We will try to to better so that you give us 5/5 next time ! Thank you, Peter and Therese

10/10 Excelente

Stephen, Eastbourne, East Sussex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
For price it is very good. I have been hear for five four weeks plus and it really has suited my needs which is somebody who needs temporary accommodation for a month or two. Hotel provides a £1 daily parking permit, provides two good WiFi, has breakfast, if you want it, DVDs to borrow, a pool table, a bar. No curfew on the front door. E-mails are responded to within an hour or two. Cleaners polite and efficient. Fresh towels daily, sheets changed weekly, coffee etc replenished daily. I could go on. Finally, there's always free parking in neighbouring streets and restaurants are five minutes away and town fifteen minutes.
Se hospedó 14 noches en octubre de 2018
Respuesta de Proprietor, el 30 oct. 2018
Thank you so much for your continued custom. It is much appreciated and we are very pleased to hear that our hotel, facilities and team all suit your needs. Please also do not hesitate to advise us if there is anything that we can do to improve your stay any further. Thank you, Peter, Therese and the team.

8/10 Bueno

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Latest visit booked as an extension to my first stay. There is little to be said that would to that. In total spent 8 nights at the hotel. Room always cleaned bed made drinks supply topped up. Small bar and lounge never crowded, TV on with volume set low. 24 news channel very convenient. Nice warm cosy environment. Great location for local attractions, town and travel.
Se hospedó 5 noches en octubre de 2018
Respuesta de Proprietor, el 17 oct. 2018
Thank you, and we are pleased that you enjoyed your continued stay with us.

8/10 Bueno

Dave

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Originally booked 3 nights. Added a further 5. Need I say more. Ok it's a little tired around the edges but it more than makes up for this in its traditional approach, friendly staff comfortable rooms and it's nothing like a new build Lego block hotel. Excellent location for public transport, the Devonshire park tennis, town CTR and the promenade.
Se hospedó 3 noches en octubre de 2018
Respuesta de Peter, el 10 oct. 2018
Thank you so much for your fair and reasonable comments. We are pleased to be of service to you, and that you enjoyed your stay. Thank you very much, Peter and Therese

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wouldn't stay again
See email
Se hospedó 2 noches en septiembre de 2018
Respuesta de Manager, el 3 oct. 2018
We will immediately address the faulty bedside lamp.

8/10 Bueno

Fran, Lincolnshire

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Quirky and ideally placed.
Room very clean with eclectic furnishing. Breakfast excellent, freshly cooked and plentiful.
Se hospedó 3 noches en septiembre de 2018
Respuesta de Peter, el 26 sept. 2018
Thank you so much. We are currently attending to the decor room by room ! With kind thanks, Peter and Therese

8/10 Bueno

DAVID

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Night in Eastbourne
Very friendly and efficent sevice. Bed was comfortable, and ample refreshments in room. Shower could do with an upgrade. Breakfast fresh and tasty. Very close to theatres and the sea
Se hospedó 1 noche en septiembre de 2018
Respuesta de Peter, el 26 sept. 2018
Thank you for your kind comments, and we will investigate the shower. With kind thanks, Peter and Therese

8/10 Bueno

Monique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Prima verblijf!
Het duurde even voor we binnen waren, moesten aanbellen en er werd niet gelijk gereageerd. Daarna prima uitleg. Kamer was prima, wel gedateerd maar van alles voorzien.Uitzicht op de zee. Geen luxe, maar dat hoefde voor ons ook niet. Lift aanwezig, parkeren gaat d.m.v. een parkeerkaart die je elke dag (wel even om vragen) krijgt van het hotel. Ontbijt meer dan voldoende met een zeer belangstellende en hulvaardige heer die het verzorgde. Alles was op loopafstand, het centrum, het strand en de pier.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Peter, el 26 sept. 2018
Thank you for your kind feedback, and we will also attend to any issues raised to make sure they are perfect. Thank you so much, Peter and Therese

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A welcome respite
A short break to visit family and explore the surrounding area. The Ellesmere is an ideal central base, close to the town centre of Eastbourne and the beach only across the road. The Ellesmere could benefit from a little tlc as it looks a little tired. However, the food is great and our hosts very welcoming. One drawback is parking. The Ellesmere provides parking permits which allow you to park outside the hotel but it is quite difficult to find such spaces.
Se hospedó 3 noches en agosto de 2018
Respuesta de Peter, el 26 sept. 2018
Thank you for your kind comments. We are currently refurbishing the rooms one by one. With kind thanks, Peter and Therese

6/10 Aceptable

Stovie, Waregem

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
eastbourne, ….
dit is een hotel van waar je je trips regelt en vertrekt. ligt dicht aan het centrum en ook aan de zee. verrassend stil, dus een groot slaapcomfort. eastbourne heeft een verrassend, mooi uitzicht op de zee, de pier is er, iedereen kan zijn ding vinden in de stad.
Se hospedó 5 noches en agosto de 2018
Respuesta de Peter, el 26 sept. 2018
Thank you for your kind comments, and will attend to the queries raised. With kind thanks, Peter and Therese

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The bed needs change its noisy The stairs make noise Matress terible
Se hospedó 3 noches en agosto de 2018
Respuesta de Peter, el 26 sept. 2018
Thank you for your kind comments. We are not sure which is the noisy bed, but will check all of them and rectify as appropriate. With kind thanks, Peter and Therese

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Sådär
Rummet otroligt tråkigt men trevlig personal och riktigt bra frukost!
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Willem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Het is hier goed vertoeven.
Schoon, vriendelijke ontvangst, prima ontbijt. Centraal gelegen bij restaurants en boulevard
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Sue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Ok
It was ok. Room needed refurb. Parking was not easy.
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

Chloe

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones