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Opiniones de Cumberland Hotel

3 out of 5
Cumberland Hotel
1 West Coates, Edinburgh, Scotland

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 96 de 405 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 176 de 405 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 89 de 405 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 405 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 405 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

8.2/10

Servicios

7.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Vicente

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location and clean. The bathroom was cold as did not have heater.
Respuesta de Caitlin, el 31 dic. 2022
Dear Vincente,Thank you for your kind feedback.We are delighted to hear you enjoyed your stay with us and all we have to offer.Our apologies for any inconveniences experienced during your time with us but hope to welcome you back in the future.Kind regards

6/10 Aceptable

Ed

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto el servicio al cliente increíble súper amables, pero la habitación 1 de escucha demasiado ruido no pude dormir bien
Se hospedó 4 noches en febrero de 2022
Respuesta de Kinga, el 23 feb. 2022
Dear Guest, Thank you for your feedback. We are happy you enjoyed your stay. We do apologize for the noise during your sleep. Please request upper floor room on your next stay. We hope to see you again very soon.

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Reservations, el 7 oct. 2018
Dear Omar, Thank you for your positive feedback. We hope you enjoyed your time with us and welcome you back in the future. Kind regards

4/10 Malo

Laura

Difícil dormir
La atención del personal es la justa y el desayuno es aceptable. Lo peor es la habitación: no aisla el sonido. No pudimos dormir porque el vecino de arriba se pasó toda la noche andando por la habitación y cada paso parecía que nos diera un martillazo en la cabeza.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Reservations, el 17 sept. 2018
Dear Laura, Thank you for your feedback, our staff work very hard to ensure you have a pleasant stay with us and therefor you positive comments are appreciated. We would like to apologise for any inconvenience experienced during your time with us. We have taken note of the points you raised and will try to improve on them.

8/10 Bueno

Lucas

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Recomendable
Muy bien. Muy amplia la habitación. Mal el desayuno hasta las 9am cuando uno viaja en familia. Es muy temprano. Un poco lejos de la acción
Se hospedó 1 noche en agosto de 2017

6/10 Aceptable

Javier, Pamplona

Le gustó: Limpieza
Perfecto para un par de noches
Sitio tranquilo, con conexión de autobús al centro. Bien!!

8/10 Bueno

Lau

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

8/10 Bueno

Michelle, Renfrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel, nice and clean, friendly helpful staff. We didn’t always have hot water
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Iffat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Bastian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 1 noche en abril de 2024

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We asked for a double room but was given a twin, staff were no where to be seen when we tried to question. Room was cold, and smelled musty, almost damp. The room and the bathroom need to be updated, facilities were poor. You have to pay £10 to park your car which is unreasonable considering. Wouldn’t recommend.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lynsey

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access to bus lines and to airport. Comfortable rooms and adequate facilities.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Joan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay was great, the room was clean and had everything you need. The breakfast was great and the staff was very helpful in offering recommendations.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Could have used a second to room
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Marcelo

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Experiência decepcionante
O hotel parece bonito por fora, mas por dentro é terrível. Três fatores principais contribuíram para minha avaliação: recepção, limpeza, e qualidade da cama. 1) Recepção: o hotel é arcaico e não é permitido early check in mesmo que tenha quartos livres, cheguei as 13:00 e tive que deixar minhas malas sem segurança nenhuma e sem tag com nomes no hall do hotel. Péssima experiência. 2) Limpeza: o quarto tinha teias de aranha nos cantos uma aranha de tamanho grande em um deles. A toalha que me entregaram estava manchada de maquiagem. 3) Qualidade da cama: a cama era velha e defeituosa. Saio do hotel com dor nas costas, a cama formava um "U". Além disso, a qualidade do travesseiro e do edredom é questionável, com grandes manchas escuras. Minha recomendação é que procure um easyhotel ou ibis na new town e você será muito mais feliz
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Mark

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Terry

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Derrick

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Stuart

Viaje de negocios
Average hotel
Average hotel would not book again
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only stayed one night. But was Satisfied.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Great stay at great hotel near the center of town.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Silvia

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The driveway in the parking lot is disgusting. Some nasty water alwYs dripping down the middle with all kinds of ick in it.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Jamie

Le gustó: Servicios
No le gustó: Limpieza
I didn’t get the room pictures on my booking which was disappointing as the one I got was not as nice. Mould in the bathroom is concerning.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Not great, not awful
Photos made the place look a lot better than it was. Good location, everything else less than average.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Harry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay at Cumberland. There’s very little to dislike– the room was lacking a certain level of coziness that you might expect from a more modern hotel, however this is a result of the “old-world” charm of this classic hotel. The room was spacious and provided a lot of natural light as it had a big window to the garden. The window could also be opened to allow for fresh air. The bathroom was clean, and provided good shower pressure and comfortably hot water. Aside from the room, the services and spaces were very good. There was alway someone available to help at the touch of a button– and they were very generous and helpful. The hotel design and common space were very charming! The style of the hotel lended to the overall ambiance of being in an old city like Edinburgh. The hotel spaces were large and numerous, which includes a lounge, bar, dining area and outdoor patios. Finally the location was very good. I like that the hotel was removed from the city noise and crowds, but very close to all amenities, restaurants, transit. I was delighted by the nearby neighborhoods and finding cafes, shops and more. Special mention for Coats Café which was a lovely establishment with good food, pastries and coffee. Thank you Cumberland for your service and hard work!
Se hospedó 3 noches en julio de 2023

6/10 Aceptable

Trygve A

Le gustó: Limpieza
Not so good
The hotel has not been maintained to have the looks as it is presented in the prospect, no welcome for the personell, and noise from the hall and other rooms was keeping us awake.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed for one night, hotel was fine.. clean, friendly staff, and good location.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Shane

Viaje familiar
Le gustó: Limpieza y servicio y personal
While the outside is gorgeous and staff friendly, the room had old worn out bedding with stained pillows, the bathroom had bargain plastic pump bottle for soap which made it look cheap (vs their own individual soap). I was surprised by the lack of quality considering it is a chain hotel. Seemed more like a hostel operating out of a once nice property. The rear garden is overgrown. The location to the train station was good, great restaurants close by (Dine Murrayfield was superb).
Se hospedó 3 noches en julio de 2023

4/10 Malo

MAGGIE

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
I booked this hotel as it had a restaurant, was only 4 minutes from where my husband had eye surgery. Menus on all the tables in the bar area, asked what time started serving food, to be told we don't do food, I said you have menu's on tables, staff member was not helpful at all. So it was Tesco express for dinner. Shower was unsafe either water too hot or too cold without touching temperature control
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Robert

Le gustó: Servicio y personal
Fine - just what I needed.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Gregory

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quaint and clean
Very clean old building. Nice rooms: we had a family room that slept 4 people easily. Within walking distance of the center of town, but also on a city bus route, and a few blocks from the airport tram.
Se hospedó 5 noches en junio de 2023

8/10 Bueno

Lynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wifi issue for my friend but otherwise good property!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Kinga, el 2 jun. 2023
Dear George, Thank you for yor feedback, we are glad you enjoyed your stay.

8/10 Bueno

Chris

Se hospedó 2 noches en mayo de 2023
Respuesta de Kinga, el 2 jun. 2023
Dear Chris, Thank you for your feedbac, we hope you enjoyed your stay and see you back again soon.

8/10 Bueno

anne, kirkwall, orkney

Se hospedó 1 noche en mayo de 2023

4/10 Malo

Anne

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Hotel très viellissant, bruyant, un filet d'eau pour essayer de prendre une douche, température d'eau bouillante impossible à régler. Situation moyenne et mauvais rapport qualité prix.
Se hospedó 1 noche en mayo de 2023
Respuesta de Kinga, el 2 jun. 2023
Dear Anne, Thank you for your feedback. We are very sorry that we did not meet your expectations on this occasion. Please be assured had we known sooner about the issues you had, one of our staff certainly would have tried to sort out for you. Once again we are sorry that we were unable to provide the guest experience that we pride ourselves on and trust that you enjoyed your visit to Edinburgh and had a pleasant journey home.

10/10 Excelente

Mark

Se hospedó 1 noche en mayo de 2023
Respuesta de Kinga, el 12 may. 2023
Dear Mark, Thank you for the positive feedback. We hope to see you again soon. RegardsManagement

8/10 Bueno

Alan, kENDAL

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked at short notice. Just what I needed for the night, clean and warm.
Se hospedó 1 noche en abril de 2023
Respuesta de Kinga, el 12 may. 2023
Dear Alan, Thank you for your feedback. We glad you enjoyed your stay and we hope to see you again soon. Kind regardsManagement

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleased
Really nice hotel, the staff were really friendly and the rooms were really nice as advertised. The car park is a little tricky to spot from the road and then park in because its so tight, luckily it wasn't full which made it easier. There was an extra £10 a night charge to park there I didn't see advertised so keep that in mind. Good location, we managed to walk not too far to some food and bars nearby. Close to Murrayfield stadium which is what we wanted. Breakfast was decent and there was a good selection of drinks in that area which is also the bar in the evenings I believe.
Se hospedó 1 noche en abril de 2023
Respuesta de Caitlin, el 22 abr. 2023
Dear Guest,Thank you for your lovely feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer.Just to point out that parking and corresponding charges are indeed advertised on Expedia, but perhaps you missed it.We hope to welcome you back in the future.Kind regards

8/10 Bueno

Brit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Caitlin, el 22 abr. 2023
Dear Brit,Many thanks for your positive feedback and we hope you had a wonderful time with us.We hope to welcome you back in the future!Kind regards

10/10 Excelente

casper bo

Se hospedó 1 noche en abril de 2023
Respuesta de Caitlin, el 17 abr. 2023
Dear Casper,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

10/10 Excelente

Irene

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value, clean and friendly hotel
An immaculate venue with friendly helpful staff would highly recommend
Se hospedó 1 noche en marzo de 2023
Respuesta de Caitlin, el 17 abr. 2023
Dear Irene,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

8/10 Bueno

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location for the rugby stadium
Se hospedó 1 noche en marzo de 2023
Respuesta de Caitlin, el 17 abr. 2023
Dear Robert,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us, making good use of our proximity to Murrayfield.We hope to welcome you back in the future.Kind regards

8/10 Bueno

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good overall stay
Overall stay was good, clean comfortable room. Surprised to have to pay £10 per night to park, I thought parking was free. Location of hotel was good as well.
Se hospedó 2 noches en febrero de 2023
Respuesta de Caitlin, el 3 mar. 2023
Dear James,Thank you for your feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer our guests.Parking is stated in the description of our property as incurring an additional charge, perhaps you missed this information.Kind regards,

10/10 Excelente

Jacqueline

Se hospedó 5 noches en enero de 2023
Respuesta de Caitlin, el 17 abr. 2023
Dear Jacqueline,Thank you for your lovely review and we're delighted to hear you enjoyed your stay with us.We hope to welcome you back in the future.Kind regards

6/10 Aceptable

Simon

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Hidden charges
Decent comfortable room. Was really disappointed with the hidden parking charges. Was not nitres in the description for the hotel. Would have stayed more local to where I needed to be if I knew I had to pay for parking
Se hospedó 3 noches en febrero de 2023
Respuesta de Caitlin, el 3 mar. 2023
Dear Simon,Thank you for your feedback.We're delighted to hear you enjoyed your stay with us and all we have to offer our guests.Parking is stated in the description of our property as incurring an additional charge, perhaps you missed this information.Kind regards,

6/10 Aceptable

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Överraskningar
Torsdag till tisdag. 1 byte och en dammsugning. Vissa dgr inget alls. Ingen info om att restaurangen på hotellet inte är öppen. Endast frukost. Måste betalas iförväg. Detta samt att hotellet låg mellan två områden. Personalen försökte dock att lösa problem.
Se hospedó 5 noches en diciembre de 2022

10/10 Excelente

Jørn Terje

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Godt valg i Edinburgh
Oppholdet varte i fire døgn, og var totalt sett over mine forventninger. Det var kaffe, og te ++ med en vannkoker. God seng. Kort reisevei til sentrum. Toalett og dusj fungere utmerket. En liten pub og stue dersom man ønsket å være sosial.
Se hospedó 4 noches en diciembre de 2022
Respuesta de Caitlin, el 11 dic. 2022
Dear Jørn,We're delighted to hear you enjoyed your stay with us and all we have to offer.We hope to welcome you back in the future.Kind regards,All staff and management