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Opiniones de Fantasyland Hotel

3.5 out of 5
Fantasyland Hotel
17700 87 Ave Nw, Edmonton, AB

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 577 de 1369 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 365 de 1369 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 213 de 1369 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 130 de 1369 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 84 de 1369 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.2/10

Servicios

7.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Febe

Se hospedó 1 noche en septiembre de 2023
Respuesta de Fantasyland Hotel, el 18 oct. 2023
Thank you so much for taking the time to provide us with a great rating Febe! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

Eva

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just a fun place to stay at. We only stayed for one night but the beds were so comfy
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Antony, Calgary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
V fun hotel for families and couples too
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

janet

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
The room is old and not updated at all. The bed springs are felt on the edges of the mattresses. There’s outlets on the base of the lamp but they don’t work. I called front desk for help with the tv so that I could watch a movie. I was told she would send up maintenance. No one showed up. In the morning I told the front desk staff . She said her manager would call me when he/she was done in their meeting. It’s been 26 hours and I’ve heard nothing. The bathroom door stop is on the bathroom floor and we were constantly stepping on it. This hurts almost as bad as stepping on legos. The bases for the beds are extremely hard and they stick out further than the box spring and mattress. They are carpeted with the same carpet as the floor so this makes them almost invisible and dangerous. We both stubbed our feet on them repeatedly. The upholstery on the chairs is stained and disgusting. There is a lack of outlets in the room. For the price of this hotel I expected way better rooms and customer service. It was a very disappointing stay.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Janet. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

10/10 Excelente

Pieter Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Pieter! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Bueno

Lorelei

Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you so much for taking the time to provide us with a great rating Lorelei! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great time will go again
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you so much for taking the time to provide a rating Melissa. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excelente

Andrea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, quiet, great amenities. Lots of parking and very friendly and efficient front desk staff.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you so much for taking the time to provide us with your kind rating Andrea. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.

10/10 Excelente

MENG, Chilliwack

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice stay .. Just wished that free access to the pool area
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you so much for taking the time to provide a rating Meng. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excelente

Cody

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lived our family stay! We did the western room with the jail bunkbeds and the kids loved it. Attached to the mall, we had access to everything, m8ni golf, waterpark, galaxyland, aquarium, the works. Great stay, reasonably priced.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Cody! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

8/10 Bueno

Austin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was alright
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you so much for taking the time to share your experience with us Austin. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Aceptable

Nicole

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y servicios
Unexpected neighbours bothering
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you for taking the time to share your experience with us Nicole. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excelente

Dallas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s unique to be able to walk amongst the endless stores and attraction in one of the worlds largest malls… and then walk into your room and relax after a full day.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Dallas! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!

6/10 Aceptable

Hector, Warman

Viaje familiar
Le gustó: Limpieza
They do not have good consideration for late check out. They will give you only half an hour (check out is 11:00am). I paid for extra 2 hrs at $50, it should have been out for 1:30pm but said only be at 1:00pm. Technically, they did not honor the late check out for 30 minutes but paid for it anyway, the way it turns out. The only plus is the location if you are shopping.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking the time to share your experience with us Hector. Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Aceptable

Brittany

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Elevators slow. No parking
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Brittany. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.

10/10 Excelente

Matthew

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to provide a rating Matthew. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

8/10 Bueno

Joan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near the mall
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to share your experience with us Joan! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

2/10 Terrible

Mouna

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Blankets were very dirty
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking time to provide feedback Mouna. Your opinion is valued greatly as it helps us identify the areas we need to improve. We apologize for the cleanliness issue you have encountered during your stay, be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. Thank you for bringing this to our attentions, this shall be addressed with our housekeeping team to avoid further reoccurrence. In case you have any more feedback for us, please feel free to let us know. Looking forward to welcoming you back soon.

8/10 Bueno

Annemarie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel. Very friendly staff. Very clean! Fun for the kids! Some communication issues between staff and it was a bit hard to get replacement supplies for the room. Overall amazing experience.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to share your experience with us Annemarie! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.

4/10 Malo

Krista

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room had dirty floss picks in the bed, a child’s bathing suit was left in the floor. Dirty socks under the bunk beds and old food
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking time to write a review Krista. While we wish you had a better stay, it is feedback like this that we learn from and use to improve. We apologize for the cleanliness issue you have encountered during your stay. Be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. This has been addressed with our housekeeping team to avoid further reoccurrence. Once again, we sincerely apologize for the inconvenience. Hoping you'll give us another chance to turn the situation around. Looking forward to welcoming you back in the future.

8/10 Bueno

Andrea

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We absolutely loved our stay, the room fit our family of six perfectly and staff was super helpful. My only issue would be the price point for room service based on the quality of the actual food. I wasn’t overly impressed with the beef dip or the chicken sandwich. Everything else was perfect!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to share your experience with us Andrea. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!

10/10 Excelente

Natasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
:)
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Natasha! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked everything about the hotel, except for waiting for the elevators at 5pm on Friday and Saturday nights.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking the time to leave us with a review James. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Staff
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to provide us with your kind rating Wayne. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. Looking forward to welcoming you back here to the Fantasyland Hotel soon.

10/10 Excelente

Annshiela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very satisfied with our stay
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to provide a rating Annshiela. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excelente

Jesse

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Taylor

Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Taylor! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

melanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Melanie! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Mary! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Brandon! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

4/10 Malo

Michael

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Thank you for taking the time to leave us with a rating Michael. We would love to hear what we could have done to improve your stay. Thank you for choosing Fantasyland Hotel and hoping to hear from you soon.

6/10 Aceptable

Jenn

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you for taking the time to leave us with a rating Jenn. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Aceptable

Oluremi

Viaje familiar
Le gustó: Servicio y personal
Building or property is cool but the noise level if the heatervis the room gave me serious migraine. I enjoyed the meal i ordered from the hotel the staff were professional. The TV channels were limited to 4 station that was not good enough. If the Noise level from heater is taken out then i cN try lodging again
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Oluremi. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay was good. No issues
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you so much for taking the time to provide a rating Michelle. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

10/10 Excelente

Ron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very accommodating. Allowing us to check in early once the room was ready I received a text
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you for taking time to provide a rating Ron! We are delighted to receive a 5-star rating from you as we strive to provide just that to all our guests. Glad to have been able to meet your expectations! We'll make sure to extend your kind words to the rest of our team. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back in the future.

8/10 Bueno

Kaleb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was great!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you so much for taking the time to share your experience with us Kaleb! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We are so glad to hear that you enjoyed your stay and we look forward to welcoming you back soon.

2/10 Terrible

Nancy

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you for taking the time to leave us with a rating Nancy. We would love to hear what we could have done to improve your stay. Thank you for choosing Fantasyland Hotel and hoping to hear from you soon.

10/10 Excelente

David

Le gustó: Limpieza y servicios
Friendly service and worth it
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you so much for taking the time to provide us with your kind rating David. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.

8/10 Bueno

Farrah

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Thank you so much for taking the time to provide us with a great rating Farrah! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

6/10 Aceptable

Melanie

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Our room was moldy as there was no ventilation. It was so damp, we froze at night. You opened the door and you could immediately feel how damp it was. The room beside us was conjoining, and the people were extremely loud at all hours. We were moved to a slightly less damp room, however the windows were still constantly dripping. Also, the elevators were a nightmare. More need to be added, coming from the 12th floor, we often stopped at EVERY floor going down. Would not stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Melanie. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

8/10 Bueno

Howard Joseph

Viaje familiar
The hotel is in a convenient location due to only coming to experience the mall. The air container made the floor wet and my husbands clothes saturated from the moisture coming out of the wall conditioner!
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you for taking the time to leave us with a review Howard Joseph. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We are glad to hear you enjoyed your stay and we thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our family had a wonderful experience. We will be back!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you so much for your amazing 5-star review of Fantasyland Hotel Tyler! We are thrilled to hear that you had a wonderful stay with us and that we were able to exceed your expectations. We always strive to provide our guests with the best possible experience, and it is fantastic to hear that we succeeded in doing so during your stay. We appreciate your kind words and look forward to welcoming you back to our hotel in the near future.

6/10 Aceptable

Serina

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The room is so old and the furniture too. The washroom is so so small you need to close the door in order to wash your hand. However the staffs are very friendly and helpful!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Serina. We appreciate your thorough feedback as it helps us identify the areas we can improve the guest experience. We are so glad to hear that you enjoyed your stay and experienced what our unique property has to offer. We look forward to welcoming you back in the future!

10/10 Excelente

Dan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located in west edmonton mall makes it easy to access a lot of activities.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 10 abr. 2024
Thank you so much for taking the time to provide a rating Dan. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!

6/10 Aceptable

Samantha

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel while you are at WEM, but to be a dog friendly hotel I would hope for better access to green space and walking paths. It was all cement and had to walk through parkades and driveways to try to find grass. I really enjoyed our stay but I wouldn’t stay here with my dog again.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you so much for taking the time to share your experience with us Samantha! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. We will be sure to share your feedback with the rest of the team. We hope you enjoyed your stay and we look forward to welcoming you back soon.

4/10 Malo

delores, Victoria

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
NOT my fantasy. Bunk bed covering window and beside heating/cooling register. Double bed with platform 18 inches high and another 18 inches up to bed - not possible for senior. Large wooden bedposts blockiing view to TV. No saftely bars to get in and out of jacuzzi tub. Very weak jets. Old heating system. Bunk beds in way to open curtains to see the view. No place to hang towels in bathroom. Mirrors on ceiling in family room. Needs updating. No offer to change rooms.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you for taking the time to leave us with a review of your recent experience at Fantasyland Hotel Delores. We are sorry to hear we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. Please be assured this is not the type of service we would like to offer you and understand your dissatisfaction. We will be sure to share your valuable feedback with our team so we can identify the areas we can improve the guest experience. Thank you for choosing Fantasyland Hotel and we hope to have the chance to welcome you back in the future.

6/10 Aceptable

Shane

No le gustó: Servicio y personal y condiciones de la propiedad
Shower was not working well no pressure or hot water.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you for taking time to provide feedback. Your opinion is valued greatly as it helps us identify the areas we need to improve Shane. We apologize for the maintenance issue you have encountered during your stay, be assured that this is not the type of service we would like to offer you and we understand your dissatisfaction. Thank you for bringing this to our attentions, this shall be addressed with our housekeeping team to avoid further reoccurrence. In case you have any more feedback for us, please feel free to let us know. Looking forward to welcoming you back soon.

10/10 Excelente

Randi

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating Randi! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

10/10 Excelente

Come_cook_with_Ursula

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
D
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 3 abr. 2024
Thank you so much for taking the time to provide us with an excellent rating! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.

8/10 Bueno

Bryant Stim, Saskatoon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We often book for the convenience & accessibility to the mall. Customer service is fantastic, with front desk, porters, phone service & housekeeping. We also got a good deal as we booked way ahead of time. As always, there’s always more room for improvement! Our room is pretty basic, but allowed 5 of us to be comfortable with the bunk bed. The room smelled kinda musty & damp, as we figured there was no fan option in the bathroom. There was also some lag in communication with the person I was able to text with in the beginning. Check in/out can be time consuming if you don’t plan ahead, and this hotel seriously needs more elevators. Otherwise, hopefully in the future we can book a theme room, for a good deal.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Bryant! We appreciate your thorough feedback as it helps us identify the areas we can improve the guest experience. We are so glad to hear that you enjoyed your stay and experienced what our unique property has to offer. We look forward to welcoming you back in the future!