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Opiniones de Mosaique Hotel - El Gouna

4 out of 5
Mosaique Hotel - El Gouna
Abu Tig Marina, North Basin, El Gouna, Red Sea Governorate

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 26 de 79 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 42 de 79 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 79 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 79 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 79 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Anónimo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bonito y tranquilo
El hotel es muy bonito y a pocos minutos de la zona de ocio Abou Tig Marina, aunque convenientemente apartado en una zona tranquila. El personal es atento y eficaz, sobre todo comparado con la media en Egipto. La playa más cercana no es gran cosa para bañarse, aunque es perfecta para el kitesurf. Nuestra única pega es que en su página web decía que no admiten niños, y allí nos encontramos bastantes familias con niños. Aun sabiendo eso, volvería encantado.

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable hotel with friendly, efficient staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Michael,Albeer, el 6 nov. 2023
Thank you for sharing your feedback with us. We are pleased to hear you enjoyed your stay at our hotel and we hope to have the pleasure of welcoming you back again here soon

8/10 Bueno

Jung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 14 noches en octubre de 2023
Respuesta de Michael,Albeer, el 6 nov. 2023
Thank you for taking your time to review our property

8/10 Bueno

Amina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a very nice time.
Respuesta de Shenouda samir, el 16 ene. 2023
Dear Ms. Amina, Thank you so much for staying with us and for taking the time to write your review, We are extremely happy to read that you had an enjoyable stay with us.We are looking forward to welcoming you again in the near future.Best regardsHotel Managment

6/10 Aceptable

Mohamed Tamer

Viaje de negocios, Viaje familiar
It’s basic, nothing extra about it.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Rafik Ragy, el 19 dic. 2022
Dear Mohamed,Thank you for staying with us and for taking the time to write a review about your experience with us.Looking forward to welcome you soon again.Best regardsRafik RagyExecutive Assistant Manager

8/10 Bueno

Mira, Dubai

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The rooms in this property is in need to a refurbishment and the restaurant for breakfast needs a new coffee machine. But when it comes to the hotel staff you cannot fault them. We had a minor complaint after our check in and the staff did everything in their power to make sure we had all we needed and where happy for the rest of our stay. The team truly made our stay and I would come again knowing I'll be well taken care of. Thank you for making our stay memorable
Se hospedó 4 noches en mayo de 2022
Respuesta de Elia Karam, el 14 jun. 2022
Dear Ms. Mira, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Excelente

Youssef

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location
Se hospedó 3 noches en diciembre de 2021
Respuesta de Shenoda samir, el 11 ene. 2022
Dear Mr. Youssef, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

8/10 Bueno

Amani Fouad

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Friendly staff. Very good breakfast. Basic clean rooms. Good location but little bit far from old marina and downtown.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Elia Karam, el 5 dic. 2021
Dear Ms. Amani, Thank you for such positive feedback on our services, we take great pride of our team. We are looking forward to welcoming you again in the very near future. Warm regards, Hotel Management.

8/10 Bueno

Tobias

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Schönes Hotel, inkludiertes Frühstück über das integrierte Restaurant hätte wesentlich abwechslungsreicher sein können. Ansonsten alles gut.
Se hospedó 11 noches en septiembre de 2021
Respuesta de Elia Karam, el 4 oct. 2021
Dear our valued guest, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
location. staff. pool.
Se hospedó 2 noches en julio de 2021
Respuesta de Shenoda samir, el 28 jul. 2021
Dear Our Valued Guest,, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Very good and professional staff. Rooms in bad conditions, minibar not working, broken hand washing basin. The beach is about 15 minutes walking from the hotel. No continental breakfast available, but only libanese food.
Se hospedó 9 noches en mayo de 2021
Respuesta de Elia Karam, el 9 jun. 2021
Dear our valued Guest, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Very friendly and welcoming staff. Clean and convenient location in the old marina. I would recommend to anyone. Breakfast service was friendly and nice selection.
Se hospedó 1 noche en abril de 2021
Respuesta de Elia Karam, el 29 abr. 2021
Dear Valued Guest, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Excelente

Manal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was clean & comfortable. Staff was friendly
Se hospedó 1 noche en enero de 2021
Respuesta de Shenoda samir, el 12 ene. 2021
Dear Ms. Manal, we would like to thank you for taking the time to write your review, we are very pleased to hear that you enjoyed your stay at our hotel specially room was clean & comfortable and Staff was friendly, we look forward to welcoming you again soon. Kind regards Hotel Management

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios
Very dirty rooms and after calling them to clean it, it stayed very dirty
Se hospedó 3 noches en diciembre de 2020
Respuesta de Shenoda samir, el 12 ene. 2021
Dear our value guest, Thank you for staying with us and taking the time to share your experience online, we apologize that we did not meet your expectations in some areas and we promise that your comment will take in our consideration, we hope to have the pleasure to welcome you back very soon to El Gouna. Best regards, Hotel Management

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2020

8/10 Bueno

Ahmed

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Good
Se hospedó 2 noches en septiembre de 2020
Respuesta de Elia Karam, el 7 sept. 2020
thank you very much, we hope to have the pleasure to welcome you back very soon to El Gouna

10/10 Excelente

SAMIR

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place
Was lovely experience.. Warm and professional reception. Clean place and health measures are perfect. All needed arrangements to protect guests has been taken. Friendly staff and great location. The beach little far but and shared with other hotels but still not that crowded.
Se hospedó 2 noches en julio de 2020
Respuesta de Shenouda Samir, el 8 ago. 2020
Dear our valued guest, We would like to thank you for taking the time to write your review, we are very pleased to hear that you enjoyed your stay at our hotel and that the services were excellent, we look forward to welcoming you again soon. Kind regards Hotel Management

10/10 Excelente

Mohamed

Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Ahmed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was an extremely pleasant experience, the room was clean and the staff were extremely kind and professional, the breakfast food was also really good, and the hotel was located next to moods beach and the abu tig marina
Se hospedó 3 noches en agosto de 2019
Respuesta de Linda, el 22 ago. 2019
Dear Mr. Ahmed, thank you so much for your lovely words, it was our pleasure to have you in our hotel and we sincerely hope to see you again in the future. Best regards Your Mosaique Hotelteam

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a nice hotel in a peaceful area and close enough to all the action.
Se hospedó 1 noche en julio de 2019
Respuesta de Linda, el 22 ago. 2019
Thank you so much, it was our pleasure having you as our guest and we certainly hope to see you soon again

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en junio de 2019
Respuesta de Gr, el 1 jul. 2019
Thank you so much for your rating, we are glad you enjoyed your time with us and we hope to see you soon again

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Zeer vriendelijk en behulpzaam. Alles is gewoon goed geregeld.
Se hospedó 6 noches en mayo de 2019
Respuesta de Guest Relation, el 6 jun. 2019
Thank you so much dear guest, it was our pleasure to welcome you in our hotel and we hope to see you soon again

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en enero de 2019
Respuesta de Gr, el 13 ene. 2019
Thank you so much, hope to see you again

8/10 Bueno

Fex, Cairo egypt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel I really like it it’s close to everything
Se hospedó 3 noches en octubre de 2018
Respuesta de Ahmed, el 17 oct. 2018
Dear Fex, thank you very much for your compliment and rating, it was our pleasure to welcome you at Mosaique and we are glad you enjoyed our stay and our location. Hope to see you soon again and sunny greetings Ahmed Gomaa FO-Manager

10/10 Excelente

Claude

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Für uns war es absolut ideal. Nur mit Frühstück und abends in verschiedenen Restaurants super essen. Es liegt etwas ausserhalb, womit man auch schon früh Ruhe hat, verglichen zu Hotels im unteren Bereich El Gounas. Absolut sicher.
Se hospedó 7 noches en octubre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Schönes Hotel, tolles Personal! Ruhige Lage
Das standard Doppelzimmer mit Poolblick kann ich wirklich empfehlen! Sehr sauber und schön. WLAN ist in jedem Zimmer vorhanden, allerdings nur im Poolbereich und Restaurant kostenlos. Ein Zimmer auf die Poolseite erhöht jedoch die Chance auf Empfang der kostenlosen Version auch im Zimmer. Das Hotel ist etwas abseits der Marina, wo die meiste (nächtliche) Aktivität stattfindet. Für den Schlaf ist das sicher vorteilhaft, wer abends noch etwas trinken möchte muss ca. 10 min Fußweg einplanen.
Respuesta de Orascom Hotels , el 3 jun. 2017
Sehr geehrter Gast, Wir bedanken uns bei Ihnen fuer Ihren Kommentar. Wir sind erfreut zu wissen, dass wir Ihren Erwartungen entsprochen haben und Sie einen tollen Urlaub bei uns I'm Hause verbracht haben. Wir entschuldigen uns wbei Ihnen falls das Wlan oder eher die Preise des WLANS nicht gepasst haben , nur koennen wir daran leider nichts aendern. Wir hoffen Sie in naher Zukunft wieder bei uns Willkommen zu heissen. Sonnige Gruesse, Ihr Hotel Management

8/10 Bueno

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien placé pour le kite.
Venus pour faire du kite. L'hôtel est idéalement placé par rapports aux centres de kite et offre en plus la possibilité de prendre une navette gratuite toutes les 1/2heures matin et soir.

8/10 Bueno

Nadine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 3 mar. 2017
Thank you Nadine :)

10/10 Excelente

Fred, Nantes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un bon hôtel, bien placé à El Gouna
Un bon hôtel, bien placé à El Gouna, idéal pour être proche du spot de kitesurf et de la marina où se trouvent restos et bars.
Respuesta de Orascom Hotel , el 5 mar. 2017
Merci beaucoup :)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Silvan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super Aufenthalt, super Service, Ideal für Kite-Ferien

8/10 Bueno

gmodest, lugano

Le gustó: Limpieza y servicio y personal
Gradevole, con qualche miglioria sarebbe perfetto!
La location del Mosaique di Gouna e' perfetta. E' affacciato sulla marina, in una zona tranquilla e silenziosa, comunque vicina alla downtown di negozi e ristoranti, e a pochi passi degli spot di kitesurfing. Personale sorridente e gentile. La mia camera (de luxe) era spaziosa e pulita, pratica e accogliente. Dove c'e' da lavorare e' ... in cucina. Sia la cena del venerdì' che la colazione del sabato sono state sottotono, sia per la varieta' dei piatti che per la loro qualità'. So che il cliente italiano e' esigente quando si parla di cibo, ma siccome il Mosaique e' veramente ben tenuto e accogliente, e' un peccato avere la cucina non all'altezza del resto. Tornerò' probabilmente al Mosaique, ma non prenoterò' più' la mezza pensione. Decisamente meglio una pizza o una piatto di pesce in downtown. Mosaïque has a perfect location in Gouna, in front of Gouna's Marina. The area is peaceful & quiet, still very close to downtown's stores and restaurants (few minutes driving). I love its location because it's very close to kitesurfing spots. Hotel's attendants were extremely kind & smiling. My room (de luxe) was clean, wide & functional. Where Mosaique could definitely improve is ... the kitchen. Both Friday's dinner and Saturday's breakfast had a limited variety of food, and its quality was below expectations. Italian customers are demanding, but as Mosaique is really a nice place to stay, if they improve the kitchen they'll be great. I'll be back, but no half board anymore.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice little hotel
Overall a great week. The staff are friendly and efficient and fixed the problems with our air conditioning and safe very quickly. The hotel is on the marina and close to a few bars and a private beach which is free to guests.

10/10 Excelente

Seleem, Cairo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
The hotel is very nice,and the service is great

8/10 Bueno

Gerard, Cairo, Egypt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel with awesome location
Good hotel and great location. Breakfast was good and staff were mostly friendly. Air conditioning in the room was a bit poor. The view from the room was fantastic and serviced well. Definitely worth the money.

6/10 Aceptable

hossam

Le gustó: Limpieza y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay, friendly staff. Was there for 3 nights and really enjoyed it. The beach is a couple of minutes walk from the hotel, but the location is close to the Marina.

8/10 Bueno

Josephine, Egypt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing location
It's a very nice, relaxing location on the new marina walking distance to the beach and restaurants.. Very comfortable hotel and very good value for money

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ruhiges Hotel in Fußdistanz zu den Kite-Stationen
Wer ein gut gelegenes Hotel mit freundlichem Personal und nicht den ganz großen Luxus sucht, der ist im Mosaique sicherlich gut aufgehoben. Wir waren bereits zuvor einmal dort und kommen vermutlich auch wieder. Das Essen ist hervorragend, die Sauberkeit ist nicht immer und für jeden "pingeligen" Deutschen optimal, aber ok.

4/10 Malo

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Worst service
Overall service was terrible. Had few issues with the hotel, staff was knocking on the door at 4am, also very rude and the invasive. Spoke to the manager to deal with it and he didn't have the courtesy to follow up. Even though it's a nice location, I wouldn't stay there again, there are plenty of neighbouring hotels.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super ophold med god service hele ugen. Personalet er hjælpsomme og meget venlige. Maden i aften buffeten er en smule kedelig efter 5 dage - men alt i alt et rigtig dejligt sted. Poolen er lidt kølig (november)

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Schönes und ruhig gelegenes Hotel
Waren mit allem zufrieden . Waren zum tauchen hier und hatten die nötige Ruhe im Hotel

8/10 Bueno

osama, Cairo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service and friendly atmosphere
Excellent service and very friendly staff. I would also like to thank Mr.Peter for his welcome to the hotel and help in extending our stay. The breakfast buffet was excellent and the restaurant overlooking the Marina was beautiful.
Respuesta de JP, el 2 ene. 2016
Dear Mr. Osama, thank you very much for your nice words, we forwarded your compliments to Peter and all hope to see you soon again at our hotel. Best regards Mosaique Hotelmanageent

4/10 Malo

dalia, San Francisco.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
clean but basic
i had the ambassador suite. the service, minibar, room provisions were basic at best. you have to adjust your expectations to Egypt standards. But staff was polite, and as helpful as they could be. The hotel was clean and tidy.

10/10 Excelente

Lindsey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a wonderful stay. The staff were very helpful, room had great air conditioning and the breakfast was delicious! Very good value for your money.
Respuesta de GM, el 25 ago. 2015
Dear Mrs. Lindsey, than you very much for choosing our hotel for your last vacation and for sharing your comment here on Expedia.com. We are delighted to know, that you enjoyed your time in our hotel and hope we will have the pleasure of welcome you back soon. Best regards Hotelmanagement

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel, friendly staff, decent size pool and comfortable rooms
Respuesta de GM, el 28 jul. 2015
Dear guest, Thank you very much for leaving your review here, we are glad that you had a good stay with us and sincerely hope to see you in the future again at Mosaique EL Gouna. Best regards Hotelmanagement

8/10 Bueno

Ghada, Cairo

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cozy stay
It's nice hotel and staff are friendly but the food is not very tasty
Respuesta de JP, el 5 sept. 2015
Dear Ghada, thank you very much for your nice words, we were glad to welcome you in our hotel and we are delighted to know that you enjoyed your time with us. We hope we will see you soon again Best regards Mosaique Hotel Management

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Kleines nettes Hotel, ideal für Kiter
Das Hotel ist sehr übersichtlich und hat eine angenehme Atmosphäre. Für ein Hotel in Ägypten ist es sauber aber man darf nicht die Details genau ansehen. EIn Sofa total abgesessen und aufgerissen mit Farbspritzer vom letzten Ausmalen, da muss man einfach ein Handtuch drüber werfen. Das Restaurant ist gut und das Frühstück typisch ägyptisch, aber ausreichend. Die Managerin ist sehr nett, das Personal auch. Die Lage ist für Kiter ideal, in 5 Min zu Fuss bei der Kitepower Station. Der Pool ist sauber und erfrischend. Ich würde wieder kommen, obwohl meine Gesamtbewertung nicht so hoch ist, das liegt aber daran dass Hotels in Ägypten generell nicht unserem europäischen Vorstellungen entsprechen.

8/10 Bueno

Mohamed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Ahmed, cairo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice
Amazing