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Opiniones de Holiday Inn Express Hotel & Suites San Diego-Escondido, an IHG Hotel

2.5 out of 5

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 430 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 316 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 150 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 1001 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JOSE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean
Se hospedó 1 noche en abril de 2024
Respuesta de Sherill , el 12 abr. 2024
Hi Jose,Thank you for taking the time in giving us your feedback, and for your 5 star review. We are delighted to hear that you had a comfortable stay and that you enjoyed everything from the bed to the floors, and bathroom. Our staff works hard every day to make lasting impressions on our guests. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay.

8/10 Bueno

ARTURO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Sherill , el 12 ene. 2024
Hello Arturo,Thank you for choosing Holiday Inn Express Escondido, and for sending your comments. Hearing how much you enjoyed staying with us was very rewarding for us! Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.

10/10 Excelente

Perla

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Exce4
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sherill , el 14 sept. 2023
Hello Perla,Thank you for taking the time to give us your feedback. Our #1 focus at the hotel is to delight our guests by giving them outstanding service, and we are pleased that you noticed this during your stay. We strive to give all our guests such wonderful experiences and will pass along your feedback to the front desk staff members! We look forward to welcoming you back to the hotel very soon. All the best !

10/10 Excelente

Carla

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sherill , el 13 oct. 2023
Hello Ms. Carla,Thank you for taking the time to leave us this excellent review! We are thrilled to hear that Team's service has been top notch. We do pride ourselves on offering great customer service, so your comments are very much appreciated. Thank you for recommending us.

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bien solo las habitaciones muy pequeñas
Se hospedó 6 noches en julio de 2023
Respuesta de Sherill , el 11 ago. 2023
Hola Victor,Gracias por tomarse el tiempo para dejarnos esta excelente evaluación! Estamos encantados de saber que el servicio del equipo ha sido de primera categoría. Nos enorgullecemos de ofrecer un excelente servicio al cliente, por lo que apreciamos mucho sus comentarios. Gracias por recomendarnos.

10/10 Excelente

Carmen Ivette

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Margarita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great
Se hospedó 1 noche en junio de 2023
Respuesta de Sherill , el 9 jun. 2023
Hello Ms. Margarita,Thank you for your 5 star review. We are glad to hear that you find our location strategic convenient, and that our room was clean, and your check in was easy. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!

10/10 Excelente

Ignacio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien y muchas tiendas por la zona
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sherill , el 15 feb. 2023
Hello Ignacio,Thank you for your perfect 10 score. We are glad to hear that you find our location strategic convenient, and that our room was clean, and your check in was easy. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!

10/10 Excelente

Miguel Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Sherill , el 1 dic. 2022
Hello Miguel Angel,Thank you for taking the time to give us your feedback. Our #1 focus at the hotel is to delight our guests by giving them outstanding service, and we are pleased that you noticed this during your stay. We strive to give all our guests such wonderful experiences and will pass along your feedback to the front desk staff members! We look forward to welcoming you back to the hotel very soon. All the best!

10/10 Excelente

Doris

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Ana Liliana

Se hospedó 1 noche en julio de 2022
Respuesta de Sherill , el 21 jul. 2022
Hello Ana Liliana, Thank you for taking the time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in the becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

8/10 Bueno

Mayra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación
Se hospedó 1 noche en julio de 2022
Respuesta de Sherill , el 8 jul. 2022
Ola Mayra, Gracias por su revisión de 4 estrellas. Nos alegra saber que nuestra ubicación le resulta estratégicamente conveniente. Muchas gracias por sus amables palabras y felicitaciones, me aseguraré de compartirlas con el equipo. Apreciamos su confianza y le agradecemos que haya elegido los hoteles Holiday Inn para sus necesidades de alojamiento. ¡Esperamos su próxima estadía!

10/10 Excelente

Oscar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
COMODIDAD!!!
Excelente, todo muy bien, siempre hemos tenido buena experiencia, habitaciones amplias.
Se hospedó 2 noches en enero de 2022
Respuesta de Sherill , el 21 ene. 2022
Hello Oscar, Thank you for taking the time in giving us your feedback, and for your 5 star review. We are delighted to hear that you had a comfortable stay and that you enjoyed everything from the bed to the floors, and bathroom. Our staff works hard every day to make lasting impressions on our guests. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay.

10/10 Excelente

LEONARDO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de sherill , el 9 dic. 2021
Hello Leonardo, Thank you for your perfect 10 score. We are glad to hear that you had a good stay here at the Holiday In Express Escondido. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!

10/10 Excelente

jose alberto

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien y el horario de la alberca excelente, los cuartos un poco pequeños pero limpios .
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Divad

Viaje familiar
Its ok
The hotel is very old and it seems like dirty even though it’s not, the location is great you have a lot of restaurants and supermarkets nearby El hotel es muy viejo y pareciera sucio aunque en realidad no lo esté, simplemente no esta cuidado, la ubicación es buena muchos restaurantes y supermercados cerca
Se hospedó 1 noche en junio de 2021
Respuesta de Janice Correa, General Manager, el 8 jun. 2021
Dear Divad, Thank you for taking the time in giving us your feedback. We are glad to hear that you find our location strategic convenient. It is with regret though learning that you found our hotel a little behind times. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
En realidad nada en especial, bastante bueno lo que ya se tiene
Se hospedó 1 noche en abril de 2021
Respuesta de Janice Correa, General Manager, el 12 abr. 2021
Gracias por tomarse el tiempo para brindarnos sus comentarios y por su revisión de cinco estrellas. . Apreciamos su negocio y le agradecemos por elegir los hoteles Holiday Inn para sus necesidades de alojamiento. ¡Esperamos su próxima estadía!

10/10 Excelente

José María

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

José María

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Casi todo perfecto, lo único que no nos gustó fue el café.
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Norma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opción
Todo muy bien, desayuno, cerca de centro comercial, comida, está en el camino Los Ángeles San Diego
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en junio de 2018

10/10 Excelente

Alicia, Culiaca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen clima
Muy bien
Respuesta de Traveler, el 1 ago. 2016
Dear Alicia: Very thrilled to hear your comment about your recent stay with us. We hope to see you again in the near future. Sincerely, Vikki Armonio General Manager Holiday Inn Expess Hotel & Suites Escondido

10/10 Excelente

Pedro Fco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Maryam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Laura Aguilar, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Hotel
Fue maravilloso; el servicio increíble, el hotel precioso y la habitación fabulosa por un precio muy razonable. El desayuno estaba muy bueno y en todo momento había personal al pendiente de que no faltara nada. Cuando les solicité repuesto de rollos de baño me los llevaron en cuestión de minutos. Mis hijos hicieron uso del gimnasio del hotel el cual está muy bien equipado. El lugar en donde está el hotel está exclente porque está rodeado de vías muy rápidas al centro de la ciudad. Este hotel es muy recomendable, sin duda en mis próximas vacaciones volveré ahí porque mi familia y yo quedamos fascinados!!

10/10 Excelente

maria, mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me hubiera gustado hot cakes o waffles en el desayuno. Todo lo demas me pareció excelente. La atencion del personal fue muy buena.

4/10 Malo

Ryan

Le gustó: Servicio y personal
No le gustó: Limpieza
The outside of the property is well maintained and clean. Upon checking in I found out the elevators were not working. As soon as i went into my room 224 it smelled of raw sewage. It smelled like a toilet had backed up. I used the restroom and the toilet would not flush at all. Like the water was turned off. The light switches in the bathroom are shattered so no back plate. Just a dangling switch. I feel like i was given a room that was closed for maintenance. This has happened multiple times when booking with Expedia. Maybe they hate expedia.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Not great, not bad. One of the better priced hotels in Escondido. Noisy guests, rooms not too soundproof. Elevator broke down while we were here this time. Traffics by Del Taco and In-and-Out is challenging to navigate to get in and out of the hotel property. Staff is nice, property is just above average.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly and it was very well lit in the parking lot. I felt very safe getting to and from my room. I accidentally left my key card in the room and locked myself out and I was very pleased with the staff and how they verified, my identity before giving Me new key card. Excellent, and I will stay here again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people were pleasant & hospitable and the breakfast was good and the area kept very clean. Getting to the hotel is a little complicated because of the line going into In & Out Burger right next door. Just staying to the right on the road to the hotel will get you through to the hotel and there is plenty of parking.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The access is tricky because the people waiting in line for In-And-Out burger often block the driveway. There's a way in through an adjacent parking lot but it's inconvenient.
Se hospedó 5 noches en abril de 2024
Respuesta de Sherill , el 19 abr. 2024
Hi Thomas,Thank you for patronizing Holiday Inn Express and Suites, and taking time out to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Holiday Inn Express and Suites Escondido.

6/10 Aceptable

Danielle Renee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel met our needs just fine. It felt clean and was comfy. My biggest complaint would be the beds. We got a room with two double beds and I believe , they were smaller than usual. They didn’t sleep two people comfortably.
Se hospedó 1 noche en abril de 2024
Respuesta de Sherill , el 19 abr. 2024
Dear Danielle Renee,Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Once again, we appreciate you taking the time to share your comments with us.

10/10 Excelente

Shirley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convinient for our family trip to Legoland and Safari Animal Park! Staff was friendly and helpful! Jacuzzi and pool were clean and fun to use!
Se hospedó 1 noche en abril de 2024
Respuesta de Sherill , el 12 abr. 2024
Hello Shirley,Thank you for your 5 star review or say Thank you for your perfect 10 score. We are glad to hear that you find our location strategic convenient, and that our room was clean, and your check in was easy. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!

6/10 Aceptable

Miriam

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Chad

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The property was nice, it did feel a little dated, the pool area needs a refresh. The Jacuzzi water was very hazy and needed attention. The breakfast was very nice. Plenty of options.
Se hospedó 1 noche en abril de 2024
Respuesta de Sherill , el 6 abr. 2024
Dear Chad,Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Once again, we appreciate you taking the time to share your comments with us.

10/10 Excelente

Sendy yesenia

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved u had dove products on your restroom
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherill , el 25 mar. 2024
Hello Sendy Yesenia,Thank you for choosing Holiday Inn Express Escondido, and for sending your comments. Hearing how much you enjoyed staying with us was very rewarding for us! Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.

8/10 Bueno

David

Viaje en pareja
The cash deposit charge on my debit card was not returned for 7 days . That was very inconvenient and front desk clerk did not explain or inform me that that would be the case . In fact explained that I eoulf not be charged and would receive my deposit immediately upon checkout which was in fact not the case
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherill , el 25 mar. 2024
Dear David,We are very sorry to learn of your experience. Please know that while we do take a temporary authorization for incidentals upon arrival, we release the unused funds at the time of departure. However, depending on your financial institution’s policies it can take up to 10 days or more to reflect on your account, though typically it is more than 5-7 business days. We recommend getting in touch with your bank to resolve this matter.Again, my apologies for the inconvenience.

4/10 Malo

kim

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I can't return because of the awful mold smell in the room. staff was great. Upon first arriving the room looked great. Definitely some maintenance issues!
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherill , el 21 mar. 2024
Dear Kim,Thank you for sharing your experience from your recent stay, Kim. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all our guests have a rewarding stay and are disheartened to learn of your disappointment. We never like hearing that our guests won't be back, and We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excelente

Tanya

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was very convenient, right off the 15. Lots of places to choose from to eat and a starbucks nearby. Breakfast was great and didn't have to pay for parking. Great Holiday Inn for the area
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherill , el 14 mar. 2024
Hi Tanya,Thank you for your 5 star review. We are glad to hear that you find our location strategic convenient, and that breakfast was great. Thank you so much for your kind words and kudos, I will be certain to share them with the team. We appreciate your business and thank you for choosing the Holiday Inn hotels for your lodging needs. We look forward to your next stay!

10/10 Excelente

haseebullah

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and clean
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Aureliano

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay over all
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherill , el 14 mar. 2024
Hello Aureliano,Thank you for patronizing Holiday Inn Express and Suites, and taking time out to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Holiday Inn Express and Suites Escondido.

10/10 Excelente

Lorne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is excellent.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherill , el 14 mar. 2024
Hi Lorne,Thank you for taking the time to leave us this excellent review! We are thrilled to hear that Team's service has been top notch. We do pride ourselves on offering great customer service, so your comments are very much appreciated. Thank you for recommending us.

2/10 Terrible

Dan

Viaje familiar
No le gustó: Condiciones de la propiedad
Sink was stopped up and unable to drain all night. Toilet only flushed every other time.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherill , el 14 mar. 2024
Dear Dan,Thank you for taking the time to tell us about our experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us and I am saddened that to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurences. Here in Holiday Inn Express and Suites Escondido, we continously strive to meet your needs and expectations. We appreciate the time you took to share your concerns and it our hoe that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Arturo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, comfortable accommodations, and great rates. Recommend.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherill , el 23 feb. 2024
Hello Arturo,Thank you very kindly for your superb review. It is great to hear that you had a incredable stay and that our services was amazing. With small touches we can make a big difference, and this is appreciated by all our patrons. Very happy to hear that you will be coming back again and we are already looking forward to granting you our dedicated service again at the Holiday Inn Express & Suites Escondido.

4/10 Malo

Edward

No le gustó: Limpieza y servicio y personal
The hotel refusing to give te refund ather they triple charged me o a room what i do.?
Se hospedó 6 noches en enero de 2024

10/10 Excelente

Mark

Se hospedó 1 noche en febrero de 2024
Respuesta de Sherill , el 21 mar. 2024
Hello Mark,Thank you for choosing Holiday Inn Express Escondido, and for sending your comments. Hearing how much you enjoyed staying with us was very rewarding for us! Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay, safe, quiet, close to shopping and food, gas station close by. Receptionist and manager(maybe owner) very courteous and helpful. Room was clean and well stocked. Only problem was getting passed an in&out burger to motel, no fault to motel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sherill , el 15 feb. 2024
Hello Robert,Thank you for taking the time to give us your feedback. Our #1 focus at the hotel is to delight our guests by giving them outstanding service, and we are pleased that you noticed this during your stay. We strive to give all our guests such wonderful experiences and will pass along your feedback to the front desk staff members! We look forward to welcoming you back to the hotel very soon.

10/10 Excelente

Mariana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherill , el 9 feb. 2024
Hello Mariana,Thank you for the excellent review, Mariana.We're thrilled your time with us was so amazing. We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that our staff took such wonderful care of you and made you feel so valued. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

10/10 Excelente

Bessy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean place
Se hospedó 2 noches en enero de 2024
Respuesta de Sherill , el 9 feb. 2024
Hi Bessy,Thank you for choosing Holiday Inn Express Escondido, and for sending your comments. Hearing how much you enjoyed staying with us was very rewarding for us! Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.

10/10 Excelente

Kathryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was quick, very nice and easy to communicate with. Rooms and hotel itself were excellent for cleanliness.
Se hospedó 1 noche en enero de 2024