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Opiniones de Best Western The Rose & Crown Hotel

3 out of 5
Best Western The Rose & Crown Hotel
East Street, Colchester, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 201 de 555 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 235 de 555 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 71 de 555 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 555 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 555 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Fabian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing place, but noisy at night.
Amazing property, in a building erected in 15th century. Excellent position , just minutes from the Essex Univ. and also from downtown...., but the problem is at night, drunken people shouting and making a lot of noise inside and outside of the hotel. Of 3 nights there, 2 of them where impossible to sleep the whole night. Pity, because the hotel and the staff its amazing.
Se hospedó 3 noches en noviembre de 2019
Respuesta de LG, el 11 nov. 2019
Hi Fabian, Thank you for your review and I can only apologise about the disturbances from other guests. This does not happen very often and the night staff can intervene if any noise continues. I do hope to be able to welcome you back in the future. Best regards

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en julio de 2019
Respuesta de lisa, el 26 jul. 2019
thank you for your review

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel en buena ubicación
Muy rico desayuno, cerca del centro, recorrido caminando. Buena experiencia. Muy buena atención al cliente
Hermoso lugar Colchester
Respuesta de The Manager, el 24 ago. 2016
Gracias por su opinión y me complace que haya disfrutado de su estancia con nosotros. Espero volver a verte pronto. Atentamente

8/10 Bueno

Ka Ngai

Le gustó: Limpieza
kinda far away from town center
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kenneth

Viaje de negocios, Viaje en pareja
Noisy no dining facilities
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jonathan

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Lovely old place. Staff was lovely.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Anja, Friedrichsdorf

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were really friendly and the hotel was clean and well maintained. The beds were comfortable and the bathroom was spacious and newly fitted. The breakfast was really good too. An easy walk into Colchester town centre made it an ideal location.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

ROBERT

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Phillip

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

martin

Viaje de negocios
No le gustó: Servicio y personal y comodidad de las habitaciones
Over all stay satisfactory
The room allocated was an end room with an opening door onto the street which was very noisy and the bed very uncomfortable and hard, the shower head needed attention as rusted and hard to manoeuvre which an elderly person could not do as it’s was a disabled room which made me laugh as you have to go up and down 3 lots of stairs to get to this room stuck as far back as I can be from the reception , staff on entering very cold and blunt but the DIY guy very pleasant and helpful , breakfast ok but not worth £11 and the girl serving needs to cheer up around guests as miserable as sin, loverly place overall hunted or not.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ricardo Santa Rita / Regional General Manager , el 15 dic. 2023
Firstly, may I thank you for bringing the matters via the feedback platform. I am sorry to that you found the room not up to standard.I thank you for your comments provided. We are continuously improving our bedrooms décor and furnishings. Thank you for your kind words towards my maintenance team. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again, I thank you for bringing these matters to my attention as our success depends on customer’s recommendations.

6/10 Aceptable

Les

Viaje de negocios
No le gustó: Limpieza y comodidad de las habitaciones
Poor
Stayed at this hotel many times as it is easy within easy access to all local shops etc, however apart from the friendly staff and a quality breakfast there are no other positives to report!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Lorraine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Claire

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

graham

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

colin

Viaje en pareja
Le gustó: Servicios
Quite a nice stay. Room spacious and clean and looks modern. There was a wedding on down stairs which was very noisy but we were warned and given the option to cancel. Will stay again.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Liam

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Kristine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent for an old building!
Well I love the aesthetic of the hotel! Really cool! Everything was pretty good. Comfy bed. Could only hear the train outside from our room but it wasn’t often. The nit picky things were how loud the switch (light or plug) noise was from our neighbouring room. The other thing was that even though the shower was amazing, the water even with glass protector and huge puddles on the floor. Luckily we used the bath Mat to soak the water up and then put it on the bathroom dryer. The toilet was so close to the wall i didn’t have space or felt awkwardly positioned on it. The mirror light didn’t work either. Other than that everything good!! The coffee machine was clean and worked fine. Bedding was clean. The staff were friendly and kind. The breakfast staff; waitress’ were very friendly and helpful too.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Mr Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay
A very comfortable stay for a quick visit to family. Staff all very friendly and standard of service very good.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Les

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Tracey

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A lovely comfortable stay
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Alison

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for money
Lovely hotel. Warm welcome and nicely appointed room. Heating good, unlike some hotels. I ended up in a disabled room which was fine and would have been easy to use for someone disabled. Breakfast was excellent and great value for money. Only downside was my room was close to the road (for disabled access) so was quite noisy before 11.30pm and after 6am. Would stay again though.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely quirky hotel
Friendly staff and clean rooms. Our room was a it noisy but reception provided ear plugs on request- handy door out on to the street. Noting too much and was convenient to be able to order food in with the choice of eating in the bar or in your room with plates etc provided. Breakfast was delicious. Really nice stay for a family mini break! Thank you!
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Restaurant Closed
This hotel does not open its restaurant so you cannot get an evening meal there - although the Hotels.com listing states restaurant. So you do not know until you arrive. According to the GM it is not worth them having a chef in for the evenings. Otherwise OK - the breakfast was good.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Tracy

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Paul

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

paul

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Jo

No le gustó: Limpieza y servicio y personal
Disappointing Visit
Car parking was a joke. Asked at reception what alternatives were available but nothing sensible was offered. No help no other option given apparently it was because we booked late for the room!! No mention of booking the car park space
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Andy

Se hospedó 1 noche en octubre de 2023

4/10 Malo

DEWAIN

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Kelly

Viaje de negocios
Food unavailable even though it says there’s a restaurant. On check out day I had my car vandalised. I reported this to the receptionist and asked them to check the ctv cameras. Due to data protection they wouldn’t check at that point but would get back to me . I’ve contacted them on a few occasions and told the managers not in . (will call me back ).. I’ve still had no response to the calls
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

DAUDE

Viaje familiar
Le gustó: Limpieza y servicio y personal
Hôtel Simple - chambre basic - rapport qualité prix ok
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Annabel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect location and Lovely Hotel
Highly recommended! Walking distance to the town centre. Very accessible to shops, restaurants, & transportation. Staff were helpful and friendly. Hotel is clean and spacious. Definitely will book again if visiting colchester again. Good value for money. Thank you to all the staff. We had a great time.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Alain, NOGENT SUR MARNE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Situé à 25 minutes à pied de l'université d'Essex et 18 minutes du centre. Hôtel pratique, bâtisse en colombages. Bruyant selon la chambre à cause du traffic. Bien dans l'ensemble.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

DAUDE

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Chambre très standard. Maison type traditionnelle anglaise : joli. Proximité centre & bus.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Endroit très pratique pour passer une soirée. Et pub tres sympa !
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Dawn

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Tracy

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel, room fantastic, service excellent. First night great, 2nd night very noisy as a wedding being held downstairs & in garden, unable to park in carpark all day 2nd day/night due to this Was notified by email of possible disturbance too late to change booking. Would stay again but would phone before booking to check for any functions being held.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful historical building, great character, well worth a stay. Breakfast was excellent offering hot food and continental. Would I stay again? Most definitely, it fact tried to book for a business trip the following week but was unable to find it in the hotels.com website.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Only Dow side was the restaurant was closed in the evening, other than that really enjoyed the stay. Loved the oldness of it all, difficult to imagine how the place was and the different people that stayed there over the centuries .
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

carl

Le gustó: Limpieza
An outstanding period building with character 2nd to none really, if only you could know the stories the walls could tell you, but unfortunately waiting around for service (on several occasions) is frustrating. For the ladies the fixed head rainfall showers aren't always appreciated, nice to have the riser rail adjustable type. It would have been nice to have access to the period basement to see the old jail/ layout etc.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely venue
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Gloria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
N/A
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Linda and Bill

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rose and Crown is an old pub but the rooms are clean and have everything you need and the breakfast is freshly cooked and very nice.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Anastasia

Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Daniele

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Un forno
Hotel carino, stanze nuove, ma troppo troppo caldo e rumoroso
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Sharon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023