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Opiniones de Best Western Plus Chena River Lodge

2.5 out of 5
Best Western Plus Chena River Lodge
1255 Tvsa Way, Fairbanks, AK

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 459 de 930 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 284 de 930 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 107 de 930 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 930 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 930 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lydia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk cordiallity and helpful with recommendations of places to visit, free shuttle service and breakfast included.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 23 sept. 2023
Thank you, Lydia, for sharing an outstanding review for the Best Western Plus Chena River Lodge. We are glad you had a wonderful visit to Fairbanks and appreciated our team's guidance in area attractions. We look forward to seeing you again.

4/10 Malo

Fernando

Se hospedó 2 noches en agosto de 2022
Respuesta de Cyndy-Guest Experience Representative, el 24 ago. 2022
Thank you for taking the time to give us your feedback, Fernando. We hope you will allow us an opportunity to be of better service to you in the future when you return to revisit Fairbanks.

10/10 Excelente

Mata

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente ubicación, servicio y atención Muy buen desayuno
Se hospedó 6 noches en octubre de 2019
Respuesta de Brittany - Best Western Plus Team, el 1 nov. 2019
Mata, ¡Estamos muy contentos de saber que tuvo una gran estadía con nosotros! Gracias nuevamente por elegir hospedarse en nuestro hotel y esperamos volver a verlo pronto.

6/10 Aceptable

Miguel A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
La estancia fue agradable y el servicio bueno. Excelente relacion calidad/precio
Se hospedó 4 noches en octubre de 2018
Respuesta de jsickels , el 9 nov. 2018
Thank you for writing a review. We are happy to hear you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excelente

Carlos A.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación
El hotel se encuentra muy bien ubicado y cuenta con los servicios que ofrecen de manera correcta, el personal es muy amable y con excelente calidad en el servicio.
Respuesta de General Manager, el 11 mar. 2017
Estimado cliente, Muchas gracias por elegir alojarnos con nosotros, así como escribirnos una reseña. Esperamos que te ayude a planificar tu viaje. Atentamente, Kristen Koch Gerente

10/10 Excelente

Aida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena, cerca del aeropuerto
Muy agradable, personal muy atento, desayuno bueno, transporte fácil de coger. Facilidades muy agradables, se siente como en casa
Respuesta de Kristen Koch , el 1 feb. 2017
Estimado cliente, ¡Estoy tan feliz de que te sintieras así mientras estabas con nosotros! Tratamos de hacer que nuestros huéspedes se sientan felices y en casa aquí. Atentamente, Kristen Koch Gerente

10/10 Excelente

Daniel Alberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel muy lindo, limpio y recomendable.
Excelente paisaje mucho para recorrer. Un placer.
Respuesta de General Manager, el 14 dic. 2016
Estimado cliente, ¡Gracias por estar con nosotros! Esperamos verte de nuevo. ¡Felices vacaciones! Atentamente Tyler Moore Gerente general

10/10 Excelente

Nora Areli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel muy bueno y el staff muy amigable
Respuesta de General Manager, el 28 nov. 2016
Estimado cliente, ¡Gracias por elegir quedarse con nosotros! ¡Felices vacaciones! Atentamente, Tiler Moore Gerente general

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 28 nov. 2016
Dear Valued Guest, I would like to take this time to personally apologize for any inconvenience you may have encountered while staying with us. We strive to exceed guest expectations. We hope to see you in the future. Happy Holidays! Best Regards, Tiler Moore General Manager

6/10 Aceptable

Mariano, España

No le gustó: Comodidad de las habitaciones
El mejor B&B en Vancouver
Hotel en el centro de la Ciudad. Facilidad de transporte (metro) Hotelito limpio Desayuno continental Albornoz en habitación y zapatillas

8/10 Bueno

Whitney K.

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I had a great stay at the hotel but the toilet smelled like urine. I left the fan on constantly with the door closed. Other than that, great stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 4 abr. 2024
Whitney, We are glad you enjoyed everything about your stay except the odor in the restroom. We are happy to receive anything in the guest space to make you more comfortable. We hope to share a worry-free experience with you in the future when you are in Fairbanks again.

10/10 Excelente

jaldip

Se hospedó 2 noches en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 22 abr. 2024
Jaldip, Thank you for your excellent rating! We are delighted you enjoyed visiting the Best Western Plus Chena River Lodge Fairbanks. Please allow us to share our hospitality with you again soon.

10/10 Excelente

Warren

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was great.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 29 mar. 2024
Warren, It was a pleasure welcoming you to the Best Western Plus Chena River Lodge. Thank you for your excellent rating of our service and accommodation. Please return to visit us again soon.

10/10 Excelente

Jessica

Se hospedó 1 noche en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 9 abr. 2024
We are thrilled you enjoyed your recent visit to the Best Western Plus Chena River Lodge Fairbanks, Jessica! We hope you will be our guest again soon.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great time!!!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 18 mar. 2024
James, We are glad you enjoyed a wonderful stay at the Best Western Plus Chena River Lodge. We hope you will return to Fairbanks and our hotel for another visit soon.

6/10 Aceptable

Katelin

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 16 mar. 2024
Thank you for your rating, Katelin. We hope you will reach out to our team and let us know what we can do differently to make your next visit more enjoyable. It is our mission to provide guests with a pleasant experience.

6/10 Aceptable

Maryann

Viaje familiar
The rooms are quiet at this hotel with how they have the rooms set up.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cyndy-Guest Experience Representative, el 10 mar. 2024
Maryann, Thank you for your review of our hotel in Fairbanks. We are glad you had a peaceful experience at our location and look forward to hosting you for an even better visit in the future.

8/10 Bueno

Hily

Viaje en grupo
Le gustó: Servicio y personal y servicios
Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.
Se hospedó 5 noches en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 22 feb. 2024
Hily, We are sorry for those issues you encountered at the beginning of your visit to our hotel. The elevator repairs are complete, and we apologize for inconveniencing our guests. Thank you for the helpful travel tips you shared in your review, and we hope you will return to visit us again.

6/10 Aceptable

Darrell

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Well maintained facility however Cleaning staff should pay more attention to details room needs a good dusting microwave obviously not cleaned wall had stains shower stall had hair from the previous occupants could do with some good cleaning
Se hospedó 1 noche en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 18 feb. 2024
Darrell, We appreciate your feedback and will have this room inspected for those issues you encountered. Thank you for suggesting we check in with our cleaning team about double-checking all the areas after serving rooms to make sure the space is guest-ready.

10/10 Excelente

Charlene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 19 feb. 2024
It was a pleasure to make your recent stay at the Best Western Plus Chena River Lodge a lovely experience, Charlene. Our goal is to provide our guests with the most comfortable stay possible. We hope you will visit us again.

4/10 Malo

Georgianna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Internet was was not good, could not log in on my lap top computer
Se hospedó 1 noche en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 17 feb. 2024
Georgianna, We apologize for your trouble connecting to our internet service. The engineering team checked the modem and routers in the area of your room, and all seemed to be in working order. We subscribe to the provider's help center and have a number to call and get their assistance if you wish. Our staff also has a few tips that may help you as well. We hope you will allow us to provide a better experience for you.

6/10 Aceptable

Brenda

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The front desk staff was extremely nice and very helpful. I don’t think there is any sound insulation in the walls or ceiling. It sounded like a basketball team was running around over us every night! The hotel was clean, especially our room, but the lobby floor had so much trash on it.
Se hospedó 3 noches en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 17 feb. 2024
Thank you for your feedback, Brenda. We are glad you enjoyed the room's cleanliness and our staff's excellent service. We apologize for the noise from the guests above you. We are happy to ask others to be more respectful if they are being disruptive. We would love to share a more restful experience with you in the future.

10/10 Excelente

Aleksandr

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 11 feb. 2024
We are thrilled to see the 10-star rating you shared for the Best Western Plus Chena River Lodge, Aleksandr. It was a joy for our team to welcome you during your visit to Fairbanks. We look forward to hosting you again.

4/10 Malo

Barb, Trapper Creek

Se hospedó 1 noche en febrero de 2024
Respuesta de Cyndy-Guest Experience Representative, el 21 mar. 2024
Barb, Thank you for posting your rating feedback. We would love another opportunity to share a better visit with you at our Fairbanks hotel.

10/10 Excelente

Lisa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 10 ene. 2024
Lisa, It was a pleasure to welcome you to the Best Western Plus Chena River Lodge Fairbanks. Our team is glad you enjoyed a wonderful experience, and we look forward to sharing another fantastic stay with you again.

6/10 Aceptable

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customers have to deal with no sleep.
Myself and my husband has stayed at this location several times. We actually love the free breakfast and beds so we’ve come back even after having nights that ended up sleepless due to people being loud, heater not working, people outside being loud ect.. I let the service people know and they didn’t seem to care either time. This was the last time we attempted to stay. I’m pretty upset because if there wasn’t any weird sales going on between vehicles that stay running till 4am with cutoff mufflers I would have had a great anniversary but again it was a waste of money. From now on we will choose another hotel to have our monthly stays at.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 13 nov. 2023
Dannielle, Please accept our apologies for the activities of others that disturbed your stay. We are also concerned you feel that our team seems to be uncaring about the issues you have reported, and we will meet with our team on the matter. While we are happy to address any issue inside the hotel, actions outside will be investigated further. We are eager to hear from our guests if they feel the authorities need to be contacted. Please reconsider your decision not to return to enjoy another stay with us.

10/10 Excelente

Anne

Se hospedó 1 noche en octubre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 17 nov. 2023
We are delighted you enjoyed an outstanding experience at the Best Western Plus Chena River Lodge Fairbanks, Anne! We look forward to hosting another great stay for you soon.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great as usual. Been there many times.
Se hospedó 2 noches en octubre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 28 oct. 2023
Thank you for being a member of our return visitor crew, David. It is always lovely to see you, and we hope to continue providing wonderful visits for you in the future.

10/10 Excelente

Madonna, Anchorage

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was clean and staffs are friendly. Breakfast option was great too.
Se hospedó 1 noche en octubre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 25 oct. 2023
Madonna, We are grateful for your excellent rating. Thank you for your kind comments, and we hope you will return to the Best Western Plus Chena River Lodge for another wonderful ex.perience.

8/10 Bueno

John

Viaje en pareja
Le gustó: Servicio y personal y servicios
I like the breakfast, the property is little bit old n need a new carpet.
Se hospedó 3 noches en octubre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 7 oct. 2023
Thank you, John, for your great review of our breakfast service. We hope to begin a property refresh soon. We hope you will join us again for another wonderful experience at our hotel in Fairbanks.

10/10 Excelente

Michael Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great breakfast
Se hospedó 4 noches en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 29 sept. 2023
Thank you for the excellent review, Michael. We hope our fantastic breakfast service helps to start the day on a positive note. We hope you will be our guest again at the Best Western Plus Chena River Lodge.

10/10 Excelente

ALEXANDRA, La Crescenta

Se hospedó 2 noches en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 17 oct. 2023
We are glad you chose to stay with us at the Best Western Plus Chena River Lodge Fairbanks, Alexandra, and receive the best possible service from our team! Thank you for the excellent rating, and we hope you will think of us when you return to visit Alaska again.

6/10 Aceptable

Lai Wah Cindy

Se hospedó 2 noches en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 14 oct. 2023
Lai Wah Cindy, We hope you will reach out to our team and let us know what we can do differently to make our guests more comfortable. Our only desire is to provide the best experience possible for our visitors, and we hope you will allow us another chance to make you happy.

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Nice clean hotel. Beds and pillows super comfortable. Great breakfast.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 22 sept. 2023
Thank you for the wonderful review, Jeffery. It was a pleasure to make your visit to the Best Western Plus Chena River Lodge both comfortable and restful. We look forward to sharing our hospitality with you again when you are in Fairbanks.

10/10 Excelente

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 22 sept. 2023
Roger, We are thrilled with the excellent rating you submitted for the Best Western Plus Chena River Lodge. Our team is eager to provide an outstanding experience for our visitors, and we hope to share our services with you again.

10/10 Excelente

James

Le gustó: Servicios
We stayed at several hotels in the area. This was by far the best and the best value.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 17 sept. 2023
James, We are delighted you enjoyed the Best Western Plus Chena River Lodge Fairbanks far and above your experiences at the other hotels in town. We hope you will return to be our guest again when you need lodging.

10/10 Excelente

Christopher

Se hospedó 4 noches en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 14 sept. 2023
Thank you for the excellent rating, Christopher! It was a pleasure to welcome you to the Best Western Plus Chena River Lodge, and we hope to have another opportunity to host you again.

6/10 Aceptable

Shannon

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Cyndy-Guest Experience Representative, el 6 sept. 2023
We are grateful for your feedback, Shannon. We hope you will allow our team at the hotel in Fairbanks to provide a better experience for you in the future. We aim to offer the best experience possible for our guests.

8/10 Bueno

Matthew

Viaje en pareja
Decent hotel. In good location. Some rooms seem to need basic revamp and updating. But the staff is nice and helpful. Good breakfast included is a positive.
Se hospedó 2 noches en agosto de 2023
Respuesta de Cyndy-Guest Experience Representative, el 2 sept. 2023
Matthew, We are pleased you enjoyed a wonderful visit to our hotel in Fairbanks. We are looking forward to a property refresh scheduled to begin soon. We hope you will return to have another great stay with us again.

8/10 Bueno

Sandra

Se hospedó 2 noches en agosto de 2023
Respuesta de Cyndy-Guest Experience Representative, el 20 sept. 2023
Thank you for taking the time to rate your recent stay at our hotel, Sandrea. We are glad you enjoyed your visit and hope to host another wonderful experience for you again.

6/10 Aceptable

Andrew

Viaje familiar
Le gustó: Servicio y personal
It was fine but felt quite expensive. Staff apart from check inn were excellent - could not do enough for us!
Se hospedó 3 noches en agosto de 2023
Respuesta de Cyndy-Guest Experience Representative, el 26 ago. 2023
We are glad you enjoyed the service our team provides, Andrew. Please know in the peak travel season, we offer commutative rates that reflect the prices of similar hotels in Fairbanks. Thank you for taking the time to give us your valuable feedback. We hope you will join us again and allow us to host an even better experience for you.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, Comfortable Stay
Great stay. Clean room and common areas, comfortable beds. AC worked great (it was 87°F in Fairbanks when we arrived). Clean hot shower. The breakfast was above expectations. Staff was friendly and helpful. We’ll stay here again next time we’re in Fairbanks.
Se hospedó 2 noches en julio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 1 ago. 2023
Brian, We look forward to sharing our hospitality with you again and are grateful for your wonderful rating and review of the Best Western Plus Chena River Lodge. Our team works hard to make guests feel welcome and at home during their visit.

8/10 Bueno

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 1 ago. 2023
Thank you for the positive rating, Peter. We are glad you were comfortable at our hotel in Fairbanks and hope our team will have another opportunity to provide a 10-star stay for you.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 15 jul. 2023
We appreciate your excellent rating, Susan. We hope you especially enjoyed the complimentary breakfast and comfortable spaces at our Best Western Plus Chena River Lodge. We hope to share our hospitality with you again.

8/10 Bueno

Blake

Viaje familiar
Le gustó: Limpieza y servicio y personal
The rooms were clean enjoyed our stay.
Se hospedó 1 noche en julio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 11 jul. 2023
Thank you for a wonderful review, Blake. We are glad you had an enjoyable stay at our Meridian hotel, and we hope to share our hospitality with you again.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Some perks if you like cleaning and trash
I stayed five nights/six days and only had my room cleaned/serviced once even though I was told it would happen daily. I emptied my own trash, had to buy my own coffee and trash bags.
Se hospedó 5 noches en junio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 2 jul. 2023
Thank you for the opportunity to address your issue. Please know we are happy to schedule housekeeping visits upon request by our guests. After recent events, we allow our visitors to determine if they want someone else in their room. We do service rooms after the third day of stay, and our friendly staff at the front desk is happy to supply any additional items you may need for your space. From towels to toiletries, coffee to condiments, and linen to laundry, We are available 24/7 to provide for your needs. Please allow us to host another, better visit for you soon.

10/10 Excelente

Kenneth

Se hospedó 1 noche en junio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 24 jun. 2023
Kenneth, We are excited to see the 10-star rating you submitted for our hotel. Thank you for sharing your experience with other Best Western Plus Chena River Lodge visitors. We hope you will join us again when you are in Fairbanks.

10/10 Excelente

Christopher

Se hospedó 1 noche en junio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 2 jul. 2023
Thank you for your magnificent rating, Christopher. We are thrilled you enjoyed a wonderful visit to the Best Western Plus Chena River Lodge Fairbanks. We hope to share our hospitality with you again soon.

10/10 Excelente

Michael

Se hospedó 1 noche en junio de 2023
Respuesta de Cyndy-Guest Experience Representative, el 9 jun. 2023
Michael, Our staff at the Best Western Plus Chena River Lodge will be thrilled to see the 10-star rating you shared with other visitors to our hotel in Fairbanks. Thank you for allowing us an opportunity to welcome you, and we hope you will return for another visit soon.

10/10 Excelente

Chris

Se hospedó 2 noches en mayo de 2023
Respuesta de Cyndy-Guest Experience Representative, el 14 may. 2023
Thank you, Chris, for the 10-star rating! Having you as a guest at the Best Western Plus Chena River Lodge was a joy. Please join us when you visit Fairbanks, Alaska, again.