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Opiniones de Country Inn & Suites by Radisson, Fairview Heights, IL

3 out of 5
Country Inn & Suites by Radisson, Fairview Heights, IL
140 Ludwig Drive, Fairview Heights, IL

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 175 de 582 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 163 de 582 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 130 de 582 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 582 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 582 opiniones" "

7.4/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Monica

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Monica, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Bueno

Pelayo

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Buen hotel por el precio
El hotel es relativamente cómodo, buen precio, creo que cumple con lo pagado. Sin embargo estaba algo sucio y la piscina fría, puede mejorar.
Se hospedó 4 noches en enero de 2020
Respuesta de Cathie - GM, el 18 ene. 2020
We strive to provide a stress-free and relaxing stay for all our guests. We are sorry that we fell short of that for you.

6/10 Aceptable

Joseph

Le gustó: Limpieza
No le gustó: Servicio y personal
Front desk staff was more interested in a personal phone call than addressing my check-in. Quite rude.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Joseph, We regret to hear about your experience and apologize for any inconvenience caused. Our team's primary focus is providing excellent service to all guests, and we take your feedback seriously to ensure we improve in this aspect. Your comments will be addressed with the team for further training and improvement.

10/10 Excelente

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Oscar,We're excited to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

Phylicia

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found a MASSIVE tick crawling around the headboard. The bathroom smelled like piss. The bath mat inside the tub was pulling up and the water would sit in the bottom of the tub and not drain. The A/C kept freezing, thus it wouldn’t blow any cold air. The sheets had black stains on them. And the room smelled like sweat. I will *never* stay here or recommend it and am waiting to hear back about my refund. The staff was very lackadaisical as if the conditions of the hotel were normal.
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Phylicia, I'm sorry to hear about the issues you encountered during your stay. Guest feedback is crucial for us to improve our services and I encourage you to directly contact management regarding any refund inquiries. We appreciate you bringing these concerns to our attention for further review and action.

2/10 Terrible

Justin

Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Justin, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us with any details from your stay so we can address your concerns and make improvements for our future guests.

2/10 Terrible

Richard Longacre

Viaje familiar
No le gustó: Servicio y personal
Accidentally hit submit with the wrong day. Expedia tried to help but they would not do a refund. The proper person to talk to was never there. I had to get a reservation for the next night elsewhere.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 may. 2024
Hello Richard Longacre,We apologize for any inconvenience you experienced with your reservation. For any concerns regarding refunds or reservation adjustments, we kindly advise reaching out directly to our management team for further assistance. Your feedback is valuable, and we hope to welcome you back for a more seamless stay in the future.

10/10 Excelente

Sandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds are always very comfortable.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Sandra,We are thrilled to hear that you found our beds comfortable during your stay. Your comfort is our top priority. We hope to welcome you back soon for another restful stay with us.

6/10 Aceptable

Suzanne

Le gustó: Servicio y personal
Staff were friendly
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Suzanne, We are pleased to hear that you found our staff to be friendly during your stay. We strive to provide exceptional service to all our guests. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

2/10 Terrible

Jeremy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Jeremy, We value your opinion and would love to hear more about your stay. Please reach out to us so we can address any concerns you may have.

10/10 Excelente

Joan, Brimfield

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Lots of restaurants right by the hotel. Also right on the interstate so noisy but ok. Not a fancy place but adequate for a nights sleep.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 4 may. 2024
Hello Joan,We appreciate your feedback about our convenient location near restaurants and the interstate. Your comments on the hotel being suitable for a restful night are noted. We welcome the opportunity to host you again for your future stays.

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Sandra,We are delighted to hear that you had a comfortable stay with us. Your feedback is valuable to us, and we hope to welcome you back in the future.

6/10 Aceptable

Georgia

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I didn't like the mattresses... so hared.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 2 may. 2024
Hello Georgia, We regret to hear about your disappointment with the mattresses during your stay. Your feedback is valuable, and we will share it with our team for future improvements. We appreciate you bringing this to our attention and apologize for any inconvenience caused.

8/10 Bueno

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We will return
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Samantha,We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.

4/10 Malo

Jessica

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The room was not very clean it looked like nothing had been dusted off in a long time. The lighting was terrible in the bathroom. Everything was older. Tv was dirty. For the price it just was not very nice or well kept and I was disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Jessica, We regret to hear about your experience and appreciate your feedback. Please know that we strive to maintain high cleanliness standards and offer comfortable accommodations. Your comments will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.

4/10 Malo

T.

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
I was kind of disappointed in this hotel, considering the ratings and price. The bathroom didn't have washcloths, so I had the inconvenience of having to go get them from the front desk. One of the dry towels appeared to be moist. The shower curtain looked like it had old blood or poop stain on it. The television screen was very damaged, so the picture was terrible. I was concerned that I'd be charged for it with the overpriced deposit ($100), so I told the man at the front desk, and he said he already knew about it (disappointing).The traffic could be heard so loud through the window, that we thought the window was open. Overall, it was just a terrible experience, considering it costed more than most of the surrounding hotels. I was extremely disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello T., We regret to hear about the inconveniences you faced during your stay. Rest assured, your feedback will be shared with our team for further improvement. We encourage guests to reach out to management directly to address any concerns for a better experience next time.

8/10 Bueno

Steve

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 17 abr. 2024
Hello Steve, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bueno

German

Le gustó: Servicio y personal y condiciones de la propiedad
Over all good Experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello German, We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

8/10 Bueno

Marek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Marek, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello James, We appreciate you taking the time to leave your feedback. Should you wish to discuss your experience further, please feel free to reach out to our management team.

8/10 Bueno

Christopher, Clinton

Viaje familiar
Le gustó: Servicios
Nice relaxing rooms
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Christopher, We are glad to hear that you found our rooms relaxing during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Malo

Kendra

Viaje en pareja
No le gustó: Condiciones de la propiedad
Such an icky place…our room was dingy, run down, and dirty. The upholstered chair was stained and so gross we wondered why the management would leave such a filthy piece of furniture in a hotel room. The breakfast was as minimal as they could make it, with powdered eggs, empty coffee pots and no fresh options. This place looks and runs like they’re doing the minimum - no pride in caring for the facility or the guests. There are 5 other hotels a walk away…choose one of those.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Kendra, We appreciate you sharing your feedback with us. We regret to hear that your experience did not meet your expectations, and we apologize for any inconveniences you encountered during your stay. Your comments will be shared with the appropriate team members for further review and improvement. Our goal is to provide a quality stay for all our guests, and we will take your feedback seriously to ensure future guests have a more positive experience.

4/10 Malo

Jackie C

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
Location and price was good. Beds terrible, not a good sleep. Fridge didn't work, bathroom was tiny and lighting was bad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Jackie C, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team to ensure we continue to improve our guest experience. We hope to welcome you back in the future to provide you with a more comfortable stay.

8/10 Bueno

Sylvester

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Sylvester, Thank you for sharing your feedback with us. We appreciate your comments regarding breakfast and will forward them to the relevant team for further review. We strive to continuously improve our services to enhance our guests' overall experience.

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We stopped here on a long family road trip. For the price, this hotel was fantastic. the rooms were clean, and the included breakfast was good. If you're looking for a convenient place to stop for the night, this is a good choice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Jonathan,We appreciate you taking the time to share your experience with us. It's great to hear that you found the rooms clean and enjoyed the breakfast during your stay. We strive to offer a convenient and comfortable stop for our guests, and we're glad to have met your expectations. Thank you for choosing to stay with us, and we hope to welcome you again in the future.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 abr. 2024
Dear Guest, We appreciate you choosing to stay with us. If you have any specific feedback you'd like to share about your recent stay, please don't hesitate to reach out to us. We value your input and would love to hear from you to improve our services.

10/10 Excelente

Lee

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Lee,We are delighted to hear that you had a wonderful stay with us! Should you have any more feedback to share, please don't hesitate to reach out so we can address any concerns. We hope to welcome you back soon for another memorable experience.

10/10 Excelente

mistee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Clean rooms.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello mistee,We are delighted to hear that you found our staff welcoming and your room up to standard. We appreciate your positive feedback and hope to welcome you back again in the future.

4/10 Malo

Chad

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The dirty stay
One of dirtiest places we have ever stayed, the family that’s run this hotel is the cleaning staff, our room was very dirty, definitely some repairs needed all over the hotel, table that coffee pots were on was completely damaged on the top, most breakfast items both days were not available until they were asked for, pool was down first day wasn’t notify of that at time of booking, our boys had separate room there air did not work so front desk told them to open the window in their room. Won’t stay here again better option would be Hampton inn or Drury.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Chad, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments will be shared with our team for further review and improvement purposes. We strive to provide a comfortable stay for all our guests. Thank you for sharing your thoughts, we take all feedback seriously.

2/10 Terrible

Mary

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had reservation for 2 rooms, check in time is at 3pm and i arrived at 530pm, we were checked in and given our 2 rooms, went upstairs and 1 of the rooms was still being cleaned and the 2nd room had not been cleaned yet so back down to the front desk, they switched the rooms so back up stairs we go. I ended up with a king room which is not what i reserved and their was bloody crusty snot in several spots on the curtains, hair on the counter in the bathroom, what looks like blood on the carpet, the shower head has rust all over it, the mirror was dirty, their was wet toilet paper stuck to the sink, oh speaking of toilet paper their was only a quarter of a roll if that and no extra roll in the room. This place is disgusting. I wish their was a place in here to upload photos because i have many.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Mary, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you faced during your recent stay. Rest assured that we take cleanliness seriously, and we appreciate you bringing this to our attention. Your comments will be passed along to our housekeeping team for review and improvement. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

6/10 Aceptable

glenn

Le gustó: Servicio y personal
Manager was extremely good! Went above and beyond to find a room that wouldn’t be so noisy and away from traffic.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello glenn, We appreciate your kind words regarding our manager's service and efforts to accommodate your request for a quieter room away from traffic. Your satisfaction is our priority, and we are delighted to hear that you had a positive experience during your stay with us. Thank you for sharing your feedback.

10/10 Excelente

Kissie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will be returning this spring to Illinois and staying at this hotel again. I would recommend staying there if you’re looking for something quite & Comfortable. It’s close to restaurants, the Mall and the Highway!!
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Kissie,We are delighted to hear that you enjoyed your stay and found our hotel to be quiet and comfortable. We appreciate your recommendation and look forward to welcoming you back this spring. Our convenient location near restaurants, the mall, and the highway aims to make your stay both enjoyable and hassle-free!

4/10 Malo

Craig

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Our rooms were dirty. Hair on the beds and stains on the top sheet. One room still had other peoples trash left in it.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Craig, We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our housekeeping team to ensure our high standards are met. Should you have any further concerns, please contact our management team directly for assistance with your issues.

8/10 Bueno

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 17 abr. 2024
Hello Andrew, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Bueno

Eric

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 17 abr. 2024
Hello Eric, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 17 abr. 2024
Hello Mark,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great place for two college kids to stay while on their siblings trip.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 17 abr. 2024
Hello Erika,We're delighted to hear you found our hotel suitable for your trip with your sibling. We strive to provide a comfortable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for more memorable stays in the future.

10/10 Excelente

Emanuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

8/10 Bueno

Kendall

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Gateway Dirt Nationals
Came in for the weekend for an Event at The Dome. Was allowed to check in a little early since we were downtown all night. Solid hotel to get a shower, sleep, and it’s pretty clean. It’s close to a lot of places to eat/shop. Highway is very close to hotel so bring ear plugs if you don’t like road noise.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

8/10 Bueno

Bryan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very quiet during our stay
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

4/10 Malo

Todd

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
not very clean! No sense of urgency! Breakfast bar was cold! Had to heat up my biscuits in the toaster for my biscuits and gravy! Very disappointed!
Respuesta de General Manager, el 29 nov. 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

10/10 Excelente

Jennell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the two rooms had been going through some repairs. It had not been cleaned. There was caulking and dust in the bathroom that needed to be cleaned up.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
Thank you for your review. We appreciate you taking the time to complete it. We take all reviews seriously to improve our service. We will make sure to provide you a pleasant stay. Hope you choose to stay with us again soon.

6/10 Aceptable

James

I arrived at 8 PM and was assigned to my room, but when I got to the room, they were still cleaning it. After she was finished, there was still white flaky stuff on the carpet, and a dirty sock on the floor. When I called her back in She corrected it as quickly as she could
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

6/10 Aceptable

Kenya

Viaje familiar
No le gustó: Condiciones de la propiedad
This was a decent hotel. However, the bathroom was not very clean. Also, the elevator was having issues during our stay and they tried to fix it themselves.
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Thank you for posting a review. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. We hope you will choose to stay with us another time in the future.

4/10 Malo

catherine, oconomowoc

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
one roll of toilet paper, no kleenex, no clock-had to ring desk bell 6 times before staff appeared to assist with check out. was charged extra $100 on arrival to be refunded at check out. Still awaiting refund although was told it would immediately be put back on my card. would not recommend this hotel
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Thank you for your review. We do keep toiler papers and kleenex at the front desk for the guests. We do put the deposit right away upon check out. We apologize that your stay didn't meet your expectations. We hope you will choose to stay with us another time in the future.

6/10 Aceptable

Nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No hot water. Our room very small as it was the room next to elevator which took some of our room space.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Thank you for posting a review. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. We hope you will choose to stay with us another time in the future.

10/10 Excelente

Davin

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was relatively quiet, staff were courteous and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Thank you for your review. We appreciate you taking the time to complete it. We take all reviews seriously to improve our service. Hope you choose to stay with us again soon.

8/10 Bueno

Sharon

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Disappointing
Staff and service was good. Nice property, great potential but cleaning was sub-par. Lobby was nice and bright. Room was a good size. Room appeared to have not much cleaning. Sheets looked questionable, did not lay on them. Bathroom appeared to not have been swept (plastic wrapper, obvious long hair strands) and shower soap tray had used "crusty" bits of soap/other.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

6/10 Aceptable

Stan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good breakfast, noisy room
I pleasantly surprised by the breakfast. Nice from adjacent interstate was disruptive to a good nights sleep. Better windows could do wonders for the sound proofing.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 27 nov. 2023
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

2/10 Terrible

Stephanie

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 28 nov. 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.