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Opiniones de Holiday Inn St. Louis Fairview Heights, an IHG Hotel

3 out of 5
Holiday Inn St. Louis Fairview Heights, an IHG Hotel
313 Salem Place, Fairview Heights, IL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 322 de 588 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 164 de 588 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 588 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 588 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 588 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Amber

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property really run down, very strong smell of mildew. When we entered the room we killed at least 6 stink bugs, the pull out sofa was full of old food the mattress was garbage(my 14yr old asked to sleep in the car) side chairs had disturbing stains the rugs were clearly NOT vacuumed. Everything dusty, the night stand had some sort of liquid or vomit dried on the side. The shower was so filthy with mold we stood on a towel to shower, the drain cover was not attached. All of the above threw me into a asthma exacerbation. Very disappointed. Spend the extra few bucks and stay at Drury.
Se hospedó 2 noches en mayo de 2024
Respuesta de Nicky, el 15 may. 2024
Amber. Thank you for the feedback. I would like to apologize that your stay was not good. Would it be possible to tell me what room you stayed in.

6/10 Aceptable

Richard, Caldwell

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Nicky, el 2 may. 2024
Hello Richard, I want to thank you for the feedback.

10/10 Excelente

Richard, Caldwell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, especially like our room. Lots of space
Se hospedó 1 noche en abril de 2024
Respuesta de Nikki, el 22 abr. 2024
Richard, thank you for the feedback. Very much appreciated.

6/10 Aceptable

tracy

Viaje familiar
Le gustó: Limpieza y servicios
No cook 1 day. Swimming pool was cold
Se hospedó 2 noches en abril de 2024
Respuesta de Nikki, el 22 abr. 2024
Hello Tracy. Thank you for the feedback.

10/10 Excelente

Gail

Viaje familiar
Le gustó: Servicios
Centrally located for my needs
Se hospedó 1 noche en abril de 2024
Respuesta de Nikki, el 8 abr. 2024
Hello Gail. Thank you for the feedback. I will share with my staff. We hope you will stay again next time your in the area.

10/10 Excelente

Jon

Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki, el 22 abr. 2024
Jon, Thank you for the feedback. We hope you will stop back in next time you are in the area.

8/10 Bueno

Kaitlyn, Eldridge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Decent spot for a quick overnight stop.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki, el 18 mar. 2024
Kaitlyn thank you for the feedback.

6/10 Aceptable

Trinita, Urbana

Se hospedó 2 noches en marzo de 2024
Respuesta de Nikki, el 22 abr. 2024
Trinita, thank you for the feedback.

8/10 Bueno

Derek

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The hotel is getting to be rundown, the floor had cracks in it, the hallway carpet was stained and faded.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nikki, el 18 mar. 2024
Derek Thank you for the feedback. We are planning a renovation later this year.

10/10 Excelente

Robert

Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki, el 2 abr. 2024
Hello Robert, Thank you for the feedback. We hope to see you again soon. I will share this with our staff.

10/10 Excelente

Todd

Se hospedó 2 noches en febrero de 2024
Respuesta de Nikki, el 2 abr. 2024
Hi Todd, We appreciate the feedback. We hope to see you again soon.

10/10 Excelente

Jon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Scott af hotel
Easy check in. Great restaurant lottawata next door.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki, el 5 feb. 2024
Jon, thank you for the review. I will share with our staff. We hope to see you again.

10/10 Excelente

Cameron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nikki, el 29 ene. 2024
Hi Cammeron. Thank you so much for the great review. I will pass this onto my staff.

8/10 Bueno

adam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Nikki, el 29 ene. 2024
Hello Adam. Thank you for the review.

6/10 Aceptable

Amiana

Se hospedó 1 noche en diciembre de 2023
Respuesta de Nikki, el 29 ene. 2024
Hello Amanda. Thank you for your feed back.

4/10 Malo

Callie

Viaje familiar
No le gustó: Condiciones de la propiedad
Eh
The hallway on our floor smelled awful. Our room was open when we got to it after check in. The pool area has drywall laying on ground and all the pool towels were wet. Breakfast was not included and was not good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nikki, el 29 ene. 2024
Hello Callie. I'm so sorry your stay was not satisfactory. All of your comments have been passed on to the appropriate managers.

4/10 Malo

Kim

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Booked a King Suite for myself, my daughter, her fiance and my grandbaby for 2 nights. The room layout was great and the King size bed was nice (for my daughter & fiance). The biggest problem was the "pull out" sofa. The pull out had an extremely thin, dirty mattress with blood stains. I called down for bedding and received a thin little mattress pad, a bottom sheet that didn't fit and a bedspread. After 2 more tries I got another thin disgusting mattress pad and a top sheet. I luckily had 2 blankets in my car and gave up on any additional bedding. Needless to say it was not a comfortable night. The next day we had the "do not disturb" on the door until about 11am while the baby slept and then left for the day. When we returned, the room had not been cleaned. We also noticed that the elevator certificate was a year overdue and one didn't have a certificate at all. The second night my daughter's fiance took the "sofa bed" and I slept in the king with my daughter. I always thought Holiday Inn was a good place to stay -- that you could trust the quality. I would not stay here again. I still haven't figured out why they charged my credit card for $10 when I checked in for incidentals and wouldn't apply it to my breakfast charges. They said I'll be reimbursed in 3-5 days.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nikki, el 2 ene. 2024
Hellow Kim. I am so sorry for the issues you had with the sofa bed. I have let the housekeeping department know that the bed was not clean and also the front desk staff know that bedding should be bagged up for the sofa sleepers .

8/10 Bueno

Jacey

Se hospedó 1 noche en noviembre de 2023
Respuesta de Nikki, el 2 ene. 2024
Jacey thank you for your review of the hotel.

6/10 Aceptable

Ira

No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicky, el 4 dic. 2023
Thank you for staying with us. I apricate your feedback.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really like this hotel. Have stayed here multiple times over the years for bowling tournaments.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicky, el 4 dic. 2023
Susan, thank you for your feedback. We are so happy you like the hotel.

8/10 Bueno

Cathi

Se hospedó 1 noche en noviembre de 2023
Respuesta de Nicky, el 4 dic. 2023
Cathi, thank you for the feedback.

4/10 Malo

Stephanie

Se hospedó 2 noches en junio de 2023
Respuesta de Nikki, el 1 nov. 2023
I'm so sorry I can't see your review.

6/10 Aceptable

Gria

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The sink was like it was stopped up and the beds where very uncomfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de nicky, el 1 nov. 2023
I am so sorry to hear that you did not enjoy your stay.

8/10 Bueno

SHERRY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Nikki, el 1 nov. 2023
Sherry I so sorry I do see your review posted.

6/10 Aceptable

Daniel

No le gustó: Condiciones de la propiedad
Decent but no free breakfast, shower/shower head was just awful (curtain leaked, almost non-existent water pressure) and there is a spotlight from the lot next door that is blinding at night. Good location, easy parking and a huge flatscreen tv on the plus-side
Se hospedó 2 noches en octubre de 2023
Respuesta de Nicky, el 17 oct. 2023
Daniel, Thank you for your feedback I have let maintenance know about the water pressure problem .I am so sorry that breakfast is not included we are a full service hotel. You can book a breakfast through the booking link.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really liked the location of this property and felt safe.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Nicky, el 22 sept. 2023
Hi Karen Thank you for your review. i will share with our staff.

6/10 Aceptable

Tanya, Decatur

Le gustó: Limpieza y servicio y personal
The property is nice but our room needed some attention. They gave us a plunger because toilet didn’t flush properly. The staff was great and very hospitable.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Jairus Lacey Front Desk Manager , el 7 sept. 2023
Hello, thanks so much for your comment on your previous stay. we are undergoing renovations this winter and the toilets are one of the things we are making changes on. I'm excited to hear that the staff was great we are implementing new coaching aspects for our team's growth. We look forward to seeing you again. Thank you.

2/10 Terrible

Lawrence

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The shower curtains were filthy and the toilet was running all night
Se hospedó 2 noches en agosto de 2023
Respuesta de Nicky, el 5 sept. 2023
Lawerence, I am so sorry the departments have been advised and corrected these problems.

6/10 Aceptable

Donald

Viaje en pareja
Le gustó: Limpieza
This property was below the standard that I have received in other Holiday Inn properties. The one think that I did not like was someone coming to our room between 8:30-8:45 to see what time we would be checking out even though check out time was at twelve noon.
Se hospedó 2 noches en agosto de 2023
Respuesta de Nicky, el 5 sept. 2023
Donald, I have let the housekeeping manager know about this. And have had a meeting with the housekeeping staff that they are not to bother our guest before check out. Please accept my apologies.

8/10 Bueno

Alicia

Nice coffee every morning. The toilet dripped and the sink didn’t drain very well. Seemed to be newish, so was pretty clean. Location is OK
Se hospedó 2 noches en agosto de 2023
Respuesta de Jairus Lacey Front Desk Manager , el 7 sept. 2023
Hello, and thanks for your comment on your stay. We are undergoing renovations this winter with hopes of having new toilets and sinks. We hope to also have you as a guest again in the future.

10/10 Excelente

Joyce

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, super hotel.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jairus Lacey Front Desk Manager , el 7 sept. 2023
Hello , and thank you for your comment on your previous stay . We hope to have you as a guest again .

10/10 Excelente

chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de nicky, el 17 jul. 2023
Chris, Thank you very much for the great review. We hope to see you again soon.

8/10 Bueno

Jacob

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location and friendly staff
Se hospedó 1 noche en julio de 2023
Respuesta de Nicky, el 18 jul. 2023
Hello Jacob. Thank you for your feedback. I will share this with the staff.

10/10 Excelente

Caroline

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, comfy, safe, and accommodating.
Se hospedó 1 noche en julio de 2023
Respuesta de Nicky, el 11 jul. 2023
Caroline, Thank you for your feedback. I'm so glad you enjoyed your stay with us. We hope you will stay next time you are in the area.

10/10 Excelente

Armando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Nicky, el 11 jul. 2023
Armando, Thank you for the great feedback. Come back soon.

6/10 Aceptable

Dale

Se hospedó 2 noches en julio de 2023
Respuesta de Nicky, el 11 jul. 2023
Dale, I'm so sorry we had so many issues during your stay. We appreciate your feedback and we are working on correcting the problems.

8/10 Bueno

Robert

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Michelle, St. Petersburg

Viaje de negocios
No le gustó: Condiciones de la propiedad
AC was not working well in lobby and hallways, water leaking from roof in dinning area, towels were very worn out, business center computer not working. I would not stay here again.
Se hospedó 2 noches en junio de 2023
Respuesta de nicky, el 17 jul. 2023
Michelle, Thank you for your feedback. I am so sorry we had so many issues while you were staying with us. I have shared your comments with management and we are working on these problems.

10/10 Excelente

David

Se hospedó 1 noche en junio de 2023
Respuesta de Nicky, el 17 jul. 2023
David, Thank you so much for the review. We hope that when you are back in the area you will stay with us.

10/10 Excelente

kristin

Se hospedó 1 noche en junio de 2023
Respuesta de Nicky, el 11 jul. 2023
kristin, Thanks so much for the feedback. We hope you will stay again next time you are in town.

8/10 Bueno

Andrea

Se hospedó 1 noche en junio de 2023

4/10 Malo

John

Viaje en grupo
It was ok
Ok, but I would avoid this area in general on future trips.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nikki, el 6 jun. 2023
I'm so sorry your stay was not a pleasurable one.

10/10 Excelente

The Coach

Se hospedó 1 noche en mayo de 2023
Respuesta de Nicky, el 11 jul. 2023
Coach, We are so happy you enjoyed your stay with us. See you next time.

10/10 Excelente

Michele

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a fantastic stay. Very welcoming and clean environment. Staff was extremely helpful and very nice.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nikki, el 15 may. 2023
Hi Michelle. Wow thank you so much for the great review. Please come back and see us again.

4/10 Malo

Helen

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Judy

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Baseball heaven
The beds were great for sleeping, the pool was warm to swim with our granddaughter, and the location was great for after a STL baseball game. The cleanliness was average at best. We found eaten chicken wings thrown behind the cabinet in the morning as we looked around to gather our luggage. We informed the cleaning crew and the front desk but they did not seem too concerned.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nikki, el 5 may. 2023
Baseball Heaven thank you for the review. We will certainly use this for a training opportunity for housekeeping and the front desk.

10/10 Excelente

Lori

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
POOL, CLEAN, just wish it had free breakfast
Se hospedó 2 noches en abril de 2023
Respuesta de Nikki, el 12 may. 2023
Lori. Thank you for the review.. I'm sorry we do not have a continental breakfast at the hotel. You do have the option when booking to include breakfast into your rate. We hope to see you again soon.

10/10 Excelente

Tyree

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was pleasant.
Se hospedó 2 noches en abril de 2023
Respuesta de Nikki, el 26 abr. 2023
Thank you very much for your review. We hope to see you again soon.

10/10 Excelente

Deidrea

Se hospedó 2 noches en abril de 2023
Respuesta de Nikki, el 12 may. 2023
Hi Deidrea. Thank you for the review we will share this with our staff. Have a great day and we hope to see you again.

8/10 Bueno

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
We elected to stay here before venturing into St. Louis to the Gateway Arch NP. Good location (20 mins out) with a gas station and a couple of food options close buy. Rooms were a little dated but overall no real complaints.
Se hospedó 1 noche en marzo de 2023
Respuesta de Nikki, el 26 abr. 2023
Thanks for staying with us. We are hoping to start renovation the end of this year, We hope to see you again soon.