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Opiniones de Palais D'hôtes Suites & SPA Fes

4.5 out of 5
Palais D'hôtes Suites & SPA Fes
9 Derb Sonas Zyate, Fes, Fès-Meknès

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 40 de 73 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 25 de 73 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 73 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 73 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 73 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Manuel José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Magnífico riad y estupendo personal
Fabuloso riad en una estupenda ubicación de la medina. El personal es encantador, con una gran preparación (hablan perfectamente francés e inglés) y disponibilidad para ayudar y orientar en todo momento. La habitación era grande, aunque un poco calurosa en verano; pero dispone de buen aire acondicionado y piscina. La terraza es fantástica, con vistas increíbles a la medina. Los desayunos son muy abundantes e insuperables. Estamos muy agradecidos a todo el personal de plantilla del alojamiento, en especial a Mehdi y a Mohammed. Sin duda, un lugar altamente recomendable. Hemos disfrutado mucho nuestra pequeña escapada a Fez. Manuel y Mónica.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

JUAN

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2019

8/10 Bueno

An

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Personal increíblemente amable y atento, incluso nos guiaron personalmente a sitios muy buenos para ir a cenar y festejaron cumpleaños de la mejor manera; muy accesibles para conseguir tours y transporte. Las instalaciones del hotel con algunos defectos, en una habitación no funcionaba la televisión
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Samuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
5 STAR RELAXING LUXURY STAY IN FEZ MEDINA
We absolutely loved every aspect of this hotel. The service is top notch. The staff is superb and super friendly and are always at your disposal. The location is perfect for staying in the Medina while still being away from all the business of it. The ambience in the hotel is one of relaxation and luxury all over the place. The design and architecture is absolutely astonishing and the facilities are really great (pool/spa/gym/hammam) you have it all for a complete 5 star stay in Fes. Thanks for everything, we surely will come back with the whole family. @travelingpursuit
Se hospedó 2 noches en diciembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very beautiful hotel with true Moroccan experience! Friendly staff who is trying to comfort you.
Se hospedó 2 noches en noviembre de 2017

8/10 Bueno

Manuel, madrid

Le gustó: Servicio y personal
Buena experiencia.
Precioso hotel, personal muy agradable, buen desayuno, instalaciones anticuadas. Aunque el clima es caluroso hará falta mejor calefacción para la noche.
Se hospedó 3 noches en noviembre de 2017

10/10 Excelente

Joaquín

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estancia
El hotel está muy bien ubicado y tiene unas instalaciones excelentes. El trato por la parte del personal del hotel es inmejorable. Muy atentos en todo momento y te ayudan en lo que les pidas. El desayuno es increible. Necesitamos un guia y un Taxi y el Hotel se encargó de buscarnos todo a un buen precio
Se hospedó 1 noche en julio de 2017

8/10 Bueno

Juan Manuel, Ciudad de México

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Aceptable
Es una casona de cuando mucho 50 años, pero con decoración que simula edificaciones tradicionales. Se le notan adecuaciones y adiciones un tanto desordenadas. Pienso que el gran tamaño de la casona es sumamente demandante para ellos y se aprecia un mantenimiento limitado. El WiFi es inexistente y la conexión a internet es mala aún para su propio equipo de cómputo. No fue posible ni siquiera que su terminal nos aplicara el cobro de los servicios. El desayuno es digno y abundante. El servicio de los dos hombres es sobresaliente.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved this place with some minor improvements. The rooms are beautiful. And the service was good. It will be much better if the kitchen team takes the time to clean the salt and pepper shakers after each service. Simple to do. Twice we had the salt shaker stained with eggs from prior use. Also, customers and employees are allowed to smoke in the foyer, and you can smell it in the bedrooms. Would be nice to only people smoke at the rooftop. For customers who don’t smoke, it is hard to handle the smell.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

LAETITIA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Chambre lits jumeaux avec literie très confortable, avec petite pièce servant de dressing. Grande fenêtre dans chaque pièce.Un rideau à la baignoire serait appréciable. Riad très bien décoré, personnel au top , toujours disponible. Les soins Spa (hammam et massage) fabuleux. Riad très bien situé dans la médina, juste derrière les remparts, facile à trouver et à y venir . Je recommande
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Iunes

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Joan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
The service at the riad was very courteous and exceptional. We were greeted with tea and cookies while we waited for our luggage to be carried to our rooms and we were escorted to a nearby riad in the medina where we had a superb Moroccan meal in a beautiful atmosphere.
Inner court of the riad
Our tea
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Justine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
L'hébergement etait parfait!

6/10 Aceptable

Anas

Viaje de negocios, Viaje en pareja
No le gustó: Condiciones de la propiedad
They told me free private parking on the phone. At the place, they told me there is no private parking. But you can put your car with my friend. He has a private parking. And after arguing the riad told me the gonna pay for my parking. So the next day some owner of the parking told me: the parking is paid but pay me more. So i feel unsafe and i payd him. After an hour i take me car. Another guy told me to pay. I told him everything is paid. He was jelling at me en told me that i am not a real man but a woman. And at first he didnt want let me go.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ali Asgar

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed staying here in Fes! It’s basically a 25 minute walk to to the new town to go to the mall and it’s about 10-15 minutes into the heart of the Medina! Breakfast was great, staff was helpful and we enjoyed our time there!
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Kit Yan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are very attentive, and willing to go out of their way to accommodate our needs during the stay!
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

Philippe

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un riad typique et agréable
Un hôtel bien situé aux portes de la medina. Intéressant pour flaner et découvrir les quariers de Fez. Un roof top sympa pour le petit déjeuner qui est très copieux. Possibilité de diner avec des plats typiques sur place. Un personnel attentionnée et disponible. Je recommande
Se hospedó 4 noches en mayo de 2022

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old world charm
This gem of a riad located in the old city is a good find. It’s unexpectedly situated in a neighborhood that’s undescript until you walk into the front door of the riad....what a pleasant surprise. A large spacious area decorated with lots of colorful traditional pillows and furniture. As you wonder the riad, you will find a roof top terrance and lots of nooks to relax or read. The young staff was very prompt, helpful and accommodating. At one point in the late evening, my guide came to pick me up to retrieve my lost luggage at the airport. I found him breaking bread with roughly six of the young staff. They were so kind to also invite me to enjoy the wonderful and tasty tagine that was prepared by one of them. The only downside I would express is that it’s not walking distance to the attractions and taxis are not readily available to just hop in. I would definitely recommend this place for authenticity, clean rooms and nice staff.
Se hospedó 3 noches en enero de 2020

6/10 Aceptable

Ouadie

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Hotel Calme
le service de petit-dejeuner tres lent, je l'ai reservé à 8h00, j'ai ete servi à 9H30
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful hotel near Medina
Beautiful hotel -- ornate courtyard with high ceilings, pool, and terrace overlooking the city. Well-located within the medina with a 10 minute walk to the blue gates. Service was great, and the breakfast was superb -- you have your choice of where to eat, and an incredible selection of food. Additionally, the hotel offers spa services -- massages much cheaper than anything you'll find in Europe/US, and quality was fine. Only complaints were that the mattresses were a little hard (though this seemed to be true at every hotel we stayed at in morocco), and (since we were there in december) the hotel room got a little too cold for our tastes at night. But these were very minor, and I would definitely stay at this hotel again if I came to Fez.
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A nice place to stay but a little trick for parking. We met 4 wired guys to block our way in a narrow alley and forced us to parking in their parking lot. We called the manager coming out to solve this issue and paid 50DH for one night parking.
Se hospedó 1 noche en diciembre de 2019

4/10 Malo

CHAHUL

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Arnaque a fuir!!!!!!!!!!
Hôtel pas du tout au point.. pas de fenêtre dans la suite Noor et pas de carte repas proposé... on nous a ramener un tajine pour 150 dhs!!!!!!!! Du vol!!!!
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Domenico

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Suite royal
Bellissimo Riad, tranquillo, dentro la Medina. Personale gentile. La suite che mi hanno assegnato aveva i decori stile arabo,metratura da reggia, soffitto in legno dipinto altissimo. Bagno grande che dovrebbe essere pulito bene. Complessivamente buona esperienza ma la nota decisamente negativa riguarda la presenza di alcuni gatti che stavano sempre lì sui divani e mentre gli ospiti facevano colazione, i gatti saltavano accanto e arrivavano sul tavolo.
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Le calme la vue la gentillesse du personnel La cuisine le petit déjeuner
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

estefania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Contentissimi
Siamo molto contenti del nostro soggiorno, il personale molto ospitale e ci ha aiutato in tutto quello che abbiamo avuto bisogno.. Questo hotel ha una terrazza stupenda. Assolutamente raccomandabile.
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Overall a pleasant stay but some small issues with check in and tour booking process. The riad itself is beautiful inside and the room was great, but make sure you get one of the suites. Pickup from the airport did not go smoothly, one man had our name on a paper but brought us outside to wait for a different car. And when booking a tour make sure to confirm it is what you want as we got signed up for a car tour when we wanted a walking tour of the medina. Food was extremely expensive for the quality you get.
Se hospedó 2 noches en mayo de 2019

8/10 Bueno

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

Fran, Mequon, WI

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was warm & welcoming. Riad is beautiful! Location is close to restaurants & shopping.
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing staff, Mehdi helped us feel very welcome as if the Riad was our home. The place is beautiful beyond words
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old world splendor with some modern facilities
Gorgeous tile work, great service, and quite comfortable. Not a modern hotel, but perfect if you prefer unique beauty to modern blandness. The common area was splendid and the service was both friendly and efficient - one felt like a Prince a thousand years ago. The room was comfortable but European-hotel small. The hotel is very conveniently located - a 1-minute walk to a taxi stand, and only a 10-minute walk to the heart of the souk.
Se hospedó 5 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location within walking distance of the amazing old town centre. Very quiet - no cars or mopeds. Panoramic views from their lovely roof terraces. The building was a rich family's "Palace" - and the quality of the Spaces is really good. Nice pool and excellent massage and Hamman. Lovely breakfasts and dinner too. Licenced for beer and wine.The staff could not have been more friendly and helpful!
Se hospedó 3 noches en marzo de 2019

10/10 Excelente

Francisco, Queretaro, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Wonderfull Place!!!!! very nice Arquitecture and service, Inside the Medina,
Se hospedó 2 noches en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at this beautiful Riad for 2 nights. Everything was perfect. At check-in we were greeted with cookies and Moroccan tea while we filled out paperwork and our luggage was taken to our room. We arrived later than expected due to a delay in our flight and ordered a delicious dinner. Room was huge and more than enough space for our family (traveling with two kids). We took our breakfast on the roof top terrace each morning so we could watch to sunrise over Fez. Entire staff was extremely helpful and welcoming.
Se hospedó 2 noches en diciembre de 2018

8/10 Bueno

laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fez e dintorni
Buona qualità prezzo ottima colazione un po' cara la cena organizzano buone escursioni ad un prezzo giusto 30 minuti a piedi dalla midina consigliato
Se hospedó 4 noches en noviembre de 2018

8/10 Bueno

Ken, Hong Kong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The decor in the riad is impressive, all the little objects and details are exquisite. The room is good, an electric fan for keeping the air fresh, just the shower was either too hot or too cold. We arrived the Riad at late night, staff was friendly and helpful to help to check-in. Breakfast is standard moroccan riad style, pancake, moroccan bread, jam and eggs, juice and coffee.
Se hospedó 3 noches en octubre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel aan de rand van de Medina van Fes
Leuk hotel met prachtige kamer en vriendelijk personeel. Maar alle extra zoals maaltijden en drinken zijn heel duur (bijna op Nederlands peil) in vergelijking met de prijzen in Marokko. Het diner (2x sandwich en 1x bord spagetti) en nagerecht (2 x sinaasappel met kaneel) moesten wij bijna het dubbele betalen van wat we normaal kwijt waren tijdens het eten in Marokko en voor die prijs was de kwaliteit echt heel slecht. Reken daarbij de hoge prijs nog een biertje van 5 euro en je betaald de hoofdprijs voor een slechte avond eten.
Se hospedó 3 noches en septiembre de 2018

10/10 Excelente

Omar

Beautiful riad with friendly staff
Great riad, in a quite part of the medina. Easy walking access to the Blue Gate area of the medina (about 10-15 mins). Clear rooms, beautiful lobby area, and nice and helpful staff.
Se hospedó 2 noches en septiembre de 2018

4/10 Malo

Expediacustomer, Westerville Ohio

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Hotel staff was friendly and kind, the hotel interior is amazing but the surrounding area is less than ideal. Fes ended up being a town where everyone tries to scam you in ways big and small, you will leave distrusting everyone, we found ourselves looking forward to leaving almost immediately. The hotel was luxurious it acted as an oasis. Unfortunately however they even try to rip you off too. A taxi from the hotel to gare costs about 40-50 cents during midday traffic, when we tried to order a night taxi through the hotel they told us it would be 9$ when it should have been 1$ (double at night), when I told them what we paid, the attendant told me I was wrong. We hailed a cab without their help and it was 1$. But before that, when we were leaving for our train at 10pm they suddenly told us ‘wait wait you have to settle up your bill’, coming as a surprise considering we had paid everything in advance and no one had said anything when we turned in our keys. They printed a janky looking bill that was crooked, pixelated and improperly sized that included tourism taxes amounting to 20$. I showed him my Expedia bill that explicitly stated all taxes were already paid and after several minutes looking at my phone receipt came the ultimate line and clear insult of “if you don’t want to pay it then I’ll pay it from my own pocket” which you will hear often in Morocco when they want to pay out of pity and know they have been caught. Will not return.
Se hospedó 3 noches en agosto de 2018

10/10 Excelente

Rehana

Beautiful hotel with amazing friendly staff.
The hotel staff were amazing - they were so polite and helpful. We had just driven from Marrakech to Fes and were tired and a few of us were cranky but the staff were extremely kind and offered us welcome drinks and biscuits whilst they carried the luggage to our rooms. The location was good. Its about a twenty minute walk to the medina but by car it took around 5 minutes. There was secure parking for 50dh a night. The breakfast on the rooftop was amazing, all freshly cooked with a wonderful view. The building inside is beautiful, great upgrades but kept the traditional feel. We had a suite which was lovely and cosy and like a mini apartment. The indoor pool is open 24 hours and we tended to always have the pool to ourselves which was lucky. Was a bit hard to find the location. Would be beneficial if they had a sign of the hotel outside the entrance. All in all we noticed that the staff really take pride in taking care of their guests and the guests experience rather than try to have a large quantity of guests which we really appreciated. Thank you so much for the amazing hospitality and I do apologize for the cranky behavior of some of the party.
Se hospedó 2 noches en agosto de 2018

10/10 Excelente

Maria Camila

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This riad was absolutely amazing! Everything was so clean and beautiful. Our room was huge, we basically had the entire terrace to ourselves! The breakfast was SO plentiful and fresh. Unfortunately I got sick during my stay (not because of the road) but the staff were so attentive and caring. Definitely recommend!
Se hospedó 2 noches en julio de 2018

8/10 Bueno

רות

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ריאד יפה שירות טוב
ריאד יפה שרות מעולה המיקום לא מרכזי
Se hospedó 3 noches en agosto de 2018

8/10 Bueno

hun ling

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2018

10/10 Excelente

Kévin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Tania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stunning Moroccan artisan architectural style
Beautiful hotel, friendly staff, great location in the Medina.
Se hospedó 2 noches en junio de 2018

10/10 Excelente

Rachael, London

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stunning Riad within the Médina!
We stayed here for two nights which was also our first two nights in Morocco. The riad is inside the medina and about a 3-4 minute walk from the main road. When we arrived we were given mint tea and Moroccan cookies in the beautiful lobby area whilst the manager checked us in. We were then shown to our room with the help of our luggage being carried for us which was nice. The room was a good size with a huge bathroom (we stayed in oriental room 1). Just a tip when showering, the seal on the bath doesn’t reach the bath so then water spills onto the floor which can flood the floors. I’d suggest using the hand shower and having the pressure on lightly if you want to avoid this. Basic toiletries such as shampoo and conditioner are provided. The bed was very comfortable as were the pillows. Breakfast was delicious and filling (you tick a sheet with the options you want when you arrive and can have it served in the reception area, pool courtyard or roof terrace). The staff were so helpful and always greeted us with a smile. They even helped us look at train timetables to go to Rabat. We had dessert here both nights which was served in the lobby/reception area and it’s so nice and relaxing to sit on the sofas. There was also music that was playing which was really nice. I would happily stay at this Riad again and would recommend this Riad to anyone who is planning to visit fes.
Se hospedó 2 noches en mayo de 2018