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Opiniones de Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites FLORENCE NORTHEAST, an IHG Hotel
180 Etta Gray Street, Florence, AL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 285 de 472 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 120 de 472 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 472 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 472 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 472 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was a great value. We had a king suite so size was awesome. Staff was very personable and hotel was very clean
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Phillip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay it’s clean and rooms are so roomy and nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for your review!

10/10 Excelente

Stacy, CLIFTON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for your review!

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 abr. 2024
Thank you for your review!

10/10 Excelente

Mitzi

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Sandra

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The lady who serviced the kitchen and food area was excellent. She worked hard to keep it clean and stocked and was accommodating and pleasant and anxious to please.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
I liked the fact there were lots of restaurants in the area and the community looked clean. I did not like that the breakfast was over at nine on Sunday morning. Also, the hallways to get to the elevators is very narrow. We did have an issue with the sink in the bathroom not draining; however, the front desk man had it repaired in no time!
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 5 feb. 2024
We appreciate your review, and kind comments about our city and staff. I am glad our team member was able to resolve your issue quickly.

10/10 Excelente

Latoya, Horn Lake

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was under going reavetions. So it had some mistakes going on.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 feb. 2024
Hello, we hope you will come back to visit us once renovations are completed.

10/10 Excelente

Terri

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Good place
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 30 ene. 2024
Thank you for your review!

10/10 Excelente

Nolan, Memphis

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean hotel, staff were nice and helpful with any questions i had. I missed breakfast because of self!
Se hospedó 1 noche en enero de 2024
Respuesta de Chris, el 30 ene. 2024
We appreciate your review, and hope next time you can catch our delicious breakfast!

2/10 Terrible

Eric

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is under renovation but it was never mentioned until the night before we arrived. And it only mentioned business center but it turned out the lobby too. The room heating unit is noisy, and elevator. The soundproof is not good. And the worst is it never mentioned anywhere that the hotel is used as shelter. Stuff is hard to find. We and other customers waited for 20 mins for front desk staff showed up
Respuesta de General Manager, el 22 ene. 2024
Hello,We was 1 of 4 hotels in our city being used to house over 200 local families that were displaced from their homes due to an apartment fire. We worked directly with the Red Cross to help these people in need providing food, clothes, and supplies. We will not apologize for helping these people in their time of need.Regarding renovations, it is posted on all websites that we are doing work at the hotel. We advise guests to read renovation notices prior to booking their stay so they can make an informed decision about staying with us.Sincerely,Chris Pearson General Manager

10/10 Excelente

William C

Viaje familiar
Great work on remodeling lobby and updating rooms.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

6/10 Aceptable

ANDY LEWIS

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Under construction
Our hotel room and bathroom were clean, but the common areas and hallways were dirty. The lobby and rooms were under construction for remodeling.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris, el 22 ene. 2024
We are sorry you experienced this with your stay. We will inform management and correct any issues found.

8/10 Bueno

Amy

Viaje familiar
Quiet and comfortable
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

8/10 Bueno

Shannon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good quality stay for the price
My family and I have stayed here twice now. I have tried other hotels in the area and have decided to return to this hotel due to its convenience to restaurants and shopping, plus the price and quality of the hotel are unmatched. The beds are comfortable, the staff is friendly, and the breakfast is not just continental but has hot options as well, such as omelets, sausage gravy and biscuits, and other well-liked items. The hotel is currently under construction, but there is not any noise to speak of that I experienced.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

Kris, Mount Pleasant

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was extremely helpful and went out of their way to make sure our stay was perfect. Hotel was very clean. Great experience, we will definitely be staying here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

WLLIAM

Viaje en pareja
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

8/10 Bueno

kim

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beyond expectations
The rooms was amazing and exceeded my expectations for the price I paid. Everyone we encountered was friendly and well mannered. Couldn’t hear what was going on in the other rooms which was a plus
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

8/10 Bueno

James R

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

6/10 Aceptable

Evan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Everything was good, I picked this property because it had a fitness room. I get a text 30 min before check in that these isn’t one. I checked in and there is one so I make it work. While there I find out the fitness room shares a wall with guest room and I work out early and was disturbing there sleep.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
We are sorry you experienced this with your stay. Our renovations to the fitness room will be fixing this issue.

6/10 Aceptable

kevin

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review.

4/10 Malo

Kevin

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

Sherry

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Were remodeling. Rooms smelled best they have in years.
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
Thank you for your review!

10/10 Excelente

Nora

Could of had softer beds
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
Thank you for your review. We do use the IHG approved brand for our beds.

8/10 Bueno

Donna

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 22 ene. 2024
Thank you for your review!

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
We appreciate your review!

10/10 Excelente

Daymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a very relaxing vacation. The room was clean and accommodating. The area is very calm and beautiful. Florence is a great town.
Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Thank you for your review! We are so glad you enjoyed your stay!

2/10 Terrible

Bryon

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 12 nov. 2023
We are sorry you were not satisfied with your stay. Please reach out hotel management so we can help reconcile any issues you may of had.

10/10 Excelente

pete

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 6 nov. 2023
Thank you for your 10 out of 10 review!

8/10 Bueno

Michelle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean rooms, clean linen, good breakfast
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
Thank you for your review!

8/10 Bueno

Denise

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good beds
The bed was very comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
We are glad you enjoyed our beds :)

8/10 Bueno

Carrie B

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upgraded to a king due to construction. Very quiet. Nice room. Great breakfast. Only trouble was WiFi and tried to call front desk many times to see if they could help but got busy signal every time.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
Thank you for your review. We apologize you could not reach up by phone. We will investigate this matter.

10/10 Excelente

Brandie

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 28 oct. 2023
Thank you for your review!

2/10 Terrible

Chad

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
WORST Holiday Inn
WORST Holiday Inn, in the nation. Under construction so very loud, couldn’t check in on time so when we were able had to wait for 30 other people and 1 hour past normal check in time. Went to breakfast at 8:50 and they were already cleaned out and juice machine was shut off. Employees here do not care.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 28 oct. 2023
We are sorry about the issues you faced during your stay. We will investigate all that you mentioned, and will provide any additional team training appropriately. We hope you will visit us again after renovations.

8/10 Bueno

Rebecca

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well rested
The room was comfortable and clean. Enjoyed a good nights sleep prior to my admission to an area hospital.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 28 oct. 2023
We appreciate your review!

10/10 Excelente

Michael

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice and clean.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 24 oct. 2023
We are so glad you enjoyed your stay! Thank you for reviewing us!

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Staff was very helpful. Breakfast was varied and excellent. Rooms were sizable, well appointed and clean. Nothing negative to note.
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 24 oct. 2023
What an awesome review! We are so thrilled you had such a wonderful stay. I am glad our staff took care of you.

4/10 Malo

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Checkin took a very long time and the staff at the front desk were quite rude and unwelcoming. Much of the hotel was under renovation, which we were aware of prior to booking, but the room we were placed in was right outside of the renovations and it was loud during the day. The AC unit in our room made a very odd noise for the entire duration of our stay. However, the room was clean and spacious and the staff were nice at checkout. It was ok for a one night stay but I would not want to be there any longer. The experience might have been better if we were in a different room.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 24 oct. 2023
Hello, we are sorry to hear of any issues you faced during your stay. We advise guests to review renovation notices and posted times on our websites prior to booking. We will also review and ensure our staff is following all of our standards, as well as maintenance team to ensure all items in rooms are in working order. We hope we can serve you better again in the future.

8/10 Bueno

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 21 oct. 2023
Thank you for your review!

10/10 Excelente

Gabriel

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 6 nov. 2023
We appreciate your review, and staying with us!

10/10 Excelente

Barbara

Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 15 oct. 2023
Thank you for your review!

8/10 Bueno

Kenneth

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 12 oct. 2023
Thank you for your review!

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 12 oct. 2023
We appreciate your 5 out of 5 review!

10/10 Excelente

Savannah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay!
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 12 oct. 2023
We are so glad you enjoyed your stay! Thank you for reviewing us!

10/10 Excelente

Carrie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is recently updated. It is clean and staff is friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 7 oct. 2023
Thank you for such a great review! We are really glad you enjoyed your stay!

8/10 Bueno

Lynnette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A favorite place to stay. A bit of remodeling being done but was not a hindrance to our stay. Super staff. Clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 3 oct. 2023
Thank you for your review. We are so glad you enjoyed your stay!