4/10 Malo
Lee Ann C.
24 may. 2024
No le gustó: Limpieza
Not the condo unit for us
I will start by saying that my family has stayed in this particular condo building three times now. This is the first time we have stayed in this unit and unfortunately I can’t say we would stay again. We do love the condo building as a whole due to the location at the end of the island and pool/hot tub access. Unfortunately on this stay though the pool was closed for a day and the hot tub for half of our stay. The problems with this particular unit started with check in when I let Vacasa know that the main bed did not have a mattress protector and the pull out couch mattress was pretty gross. I also let them know the unit smelled very strongly of mold/mildew. The next day someone brought new sheets for the pull out couch and a mattress protector for the bed main which was good. I then asked if someone would be by to address the mold/mildew smell. I was then informed that nothing would be done except they would come by and spray room fragrance. It took us until the last night to find a potential source of the smell with quite a bit of black mold found in the hallway bathroom. It’s frustrating that my family stayed in the unit for five nights around mold. We very much look forward to our next stay here at pelican isle but we will find a different unit next time! We enjoyed the lovely beach and area very much!!
Lee Ann C.
Se hospedó 5 noches en mayo de 2024