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Opiniones de Hawthorn Suites by Wyndham Fort Wayne

3 out of 5
Hawthorn Suites by Wyndham Fort Wayne
4919 Lima Rd, Fort Wayne, IN

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 171 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 221 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 114 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 136 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 364 de 1006 opiniones" "

5.8/10

Limpieza

6.8/10

Servicio y personal

4.6/10

Servicios

5.4/10

Condiciones de la propiedad

2.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Sonia

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager, el 6 nov. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nunca haga resercacion en este HOTEL
Fuen una malisima experiencia! Las fotos que vi por interner no era ni cerca de lo que encontramos al.llegar. Mala atencion en la recepción, la habitación con olor a cigarro, y la.limpieza con los minimos niveles de higiene. Lo peor la.cocina. . Afuera en el.parqueo bolsas de basura y tambien en algunas puertas de las habitaciones. Hasta un par de carros viejos descompuestos habian y basura afuera del.contenedor de basura tambien. Creo que este hotel bo debería estae entres las sugerencias de la.aplicacion de Hotels.com Tuvimos que ir a buscar otro lugar para hospedarnos porque era imposible poder descansar en ese lugar.NO LO RECUERDO BAJO NINGUNA CIRCUNSTANCIA! Solo lamento no tener fotografias para poder dejarlas como evidencia .
Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 24 jul. 2021
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

4/10 Malo

Buck

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
I thought the Wyndham name was trustworthy. I expected a clean room with a lockable door. I did not expect to find used soaps in the bathrooms. Ithoughttherewouldbeblankets on both beds and more than one pillow per bed. I was extremely disappointed.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

william

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whole property needs to be kept up better. It was very dirty. Outside needs things fixed and painted. Definately the worse hotel we have ever stayed in.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

JoAnn

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
This property needs a bunch of upkeep.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Justin

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property has bed bugs and when I informed the staff that I found them in our room the lady very sarcastically said she was sorry and she would let management know so they can get it fixed but I feel like they already know that the rooms have bedbugs and they are still renting out the rooms
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Justin,We sincerely apologize for any inconvenience you experienced during your stay. Rest assured that we take all feedback seriously and will address the issue accordingly. Our team is committed to ensuring a comfortable stay for all our guests, and we appreciate your understanding as we work to resolve this matter promptly.

2/10 Terrible

Lori

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The light to the main entrance was burned out so it was pretty creepy. The whole place was just dingy and run down looking (nothing like the listing pictures). I checked out within a few minutes of checking in and seeing the area. It was really sketchy and just gave me a bad feeling, especially as a female traveling alone.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 15 may. 2024
Hello Lori, We regret to hear about your experience and apologize for any discomfort caused. Guest safety and comfort are our priorities, and we take your feedback seriously. Should you have any concerns or feedback to share, please don't hesitate to reach out to our management team directly. Your insights can help us improve our services for future guests.

2/10 Terrible

Leslie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Leslie,We are sorry to hear that your experience with us did not meet your expectations. Please reach out to us directly with any feedback you may have so we can address any issues for future improvement.

2/10 Terrible

Michael

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Didn't have the rooms available that i ordered, room was dirty and had bugs,hotel was unsafe feared that my company vehicle would get stolen checked out at 1am had to sleep on the job site
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Michael,We apologize for any inconvenience you experienced during your stay. Our team takes all feedback seriously and will address these concerns to improve our services. Your comfort and safety are our top priorities, and we encourage guests to reach out to our management team directly to address any further issues.

2/10 Terrible

Sachin

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The sheets weren’t clean, no ac, no internet.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 6 may. 2024
Hello Sachin,We appreciate your feedback and regret to hear about your experience. We aim to provide a comfortable stay for all our guests. Please feel free to reach out to our management team directly so they can address your concerns in detail.

2/10 Terrible

Holly

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We did not stay. Area was unsafe. People live there and ran by homeless people. Broken down cars throughout the property. Mist units had doors open. It is not Hawthorne by Wyndham. It is owned by someone else using Hawthorne's pictures under false pretenses. No breakfast. We had to pay 3 times more to stay at Wyndham Garden. They confimed the above information.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Holly,We regret to hear about your experience and apologize for any inconvenience. Your feedback is valuable, and we will investigate this matter further with the property owner. For accurate information and an enjoyable stay, we suggest reaching out directly to the hotel management.

8/10 Bueno

Shelby

Viaje en pareja
Le gustó: Servicio y personal
It was ok
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Shelby,Thank you for sharing your feedback with us. We value all guest opinions and hope your overall stay was satisfactory. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Your input helps us continually improve our services for future guests.

2/10 Terrible

Alan

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very my old and outdated. The heating unit did not work. The door was left open when I got there. I saw two people in the vicinity, watching me, and appeared to possibly be homeless. It was a little unnerving. The main door would barely close and latch, and the deadbolt did not work. I left for the front desk and canceled my stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Alan, We're sorry to hear about your experience and appreciate your feedback. Please know that we take security and safety seriously at our hotel. Your concerns will be shared with the team for further review and improvement. Thank you for bringing this to our attention.

2/10 Terrible

Jarrad

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is slum and filthy. No working fire alarms, no phone and no WiFi. Cigarette burn hole in bed sheets. Took pictures if you need. Plan on calling their corporate offices.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Jarrad,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the management team for further review. Thank you for bringing this to our attention.

2/10 Terrible

Joshua

Viaje en grupo, Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All three Rooms had roaches, one room had Bullet holes in door and door had a single nail in the top lock which made me force the door open. No toiletries, No Trash cans in all 3 rooms. One room also had a hole in the floor which was covered by ductape. And no TV remotes in all 3 of my rooms. And none of them were vacuumed, had towels or wash clothes ect. I say three rooms because I got three rooms for me and my friends to spend my birthday weekend together. Horrible experience 10/10 would not recommend. Place needs to be condemned
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello Joshua, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

David

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello David,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to share more details about your experience so we can address any issues.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Stephanie,We are thrilled to hear you had a wonderful stay with us! Please do not hesitate to contact us if you have any further comments or suggestions to share.

2/10 Terrible

John

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Fridge had pool of filthy water at bottom, tub very slippery, no garbage containers, rugs were old and poorly (not?) vaccumed, one bedside table drawer had what looked like dead maggots in it, the other had black mold inside, kitchen stove burners, dirty and rusty, no soap or shampoo provided. Mirrors were not cleaned and had filthy film on them. No furniture (sofas or armchairs) in living room. Bedding, sheets and pillowcases not ironed (but clean). That was about the only plus, apart from the friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello John, We appreciate your detailed feedback and regret that your experience did not meet your expectations. Your observations are valuable and serve to help us improve and ensure our guests' satisfaction. We hope you will give us another opportunity to host you and allow us to exceed your expectations in the future.

2/10 Terrible

JENNIFER

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello JENNIFER, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us with any feedback you'd like to share so we can improve.

2/10 Terrible

Bobby

No le gustó: Limpieza y condiciones de la propiedad
This property is need of a renovation and serious maintenance. The room was not clean, there was trash, bugs, broken steps, etc.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Bobby, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Ryan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Upon arriving, I was told that the breakfast that was on the website had been discontinued for months. There were police patrolling the property. The room smelled of smoke. The oven was disgusting. I was completely blown away by how terrible this place was. I received my money back and we went down the road to another Wyndham property. There, the front desk staff told me that the first property was notorious for housing locals with drug problems. Very sketchy property for sure.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Ryan, We value your feedback and apologize for any inconvenience you experienced. Guest safety is our top priority, which is why we have security measures in place. We encourage guests to reach out directly to address concerns so that we may offer a better experience next time. Thank you for choosing Wyndham properties and we hope to have the opportunity to welcome you back for an improved stay.

2/10 Terrible

Maria

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was the worst experience. We had to leave the hotel 20 minutes after arriving. There was drugs and dealers walking around. The room smelled like smoke, shower was dripping, it was extremely dirty, the bedding the couch, everything! It was extremely sketching. We even heard what might have been a gun shot. Horrible! I do not recommend. There was also blood stains on the floor. This was worse then ghetto! Holes in the walls. We were disgusted!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 3 abr. 2024
Hello Maria, We are sorry to hear about your experience and take your feedback seriously. Please reach out to our management to address your concerns further. Thank you for sharing this with us.

2/10 Terrible

Gavin

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Gavin,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay so we can address them accordingly.

4/10 Malo

Marcelo

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very dirty very old room, very strong smell of cigarettes
Respuesta de Manager, el 2 abr. 2024
Hello Marcelo, We apologize for any inconvenience you experienced during your stay. Your feedback helps us improve our service for future guests. We recommend contacting our management team directly to address your concerns further.

2/10 Terrible

Keenan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was advertised as having breakfast and being non-smoking. When I got to the desk she asked if I wanted to see the room before I checked in. Bless her heart and shame on whoever has that poor girl dealing with customers who had the same shock as I. The place only smelled like cigarettes. If I receive a refund, I can at least say they made it right, but I don’t have one yet. I’ll have to spend my time tomorrow trying to get it corrected.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Keenan,I'm sorry to hear about your experience. Guest feedback is valuable, and we will address your concerns internally. For any further assistance regarding refunds, I recommend reaching out to our management directly. We appreciate your understanding and hope for an opportunity to welcome you again in the future.

2/10 Terrible

Keith

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
One room was full of cigarette smoke, the next the stairs were mot repaired. The next smelled of cat urine. We requested and got a refund.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Keith, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable for us to improve our services. We appreciate your understanding and hope that you give us another opportunity to provide you with a better experience in the future.

2/10 Terrible

Jesse

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the whole place is one big trap house needles everywhere drug dealers and hookers stay here. no breakfast no pool just a big NO GO! police are watching hard core too
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Jesse, We take all feedback seriously and will address this matter internally. Your comments will help us improve our services. Thank you for sharing your experience with us.

2/10 Terrible

Christy

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible. Rooms look nothing like the photos. No lock on the door. No towels or toilet paper. Checked out and went somewhere else. Refused to refund me.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Christy, We are sorry to hear about your experience. Guest feedback is valuable for us to improve our services. Please contact our management team directly for further assistance with your concerns.

2/10 Terrible

Ronald

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The most disgusting hotel I have ever seen. I booked two nights but as soon as I saw the room I left. Puke on the wall, stains and bed bugs on the mattress, mold in the corners and the shower.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Ronald,We appreciate you sharing your feedback with us. Please contact our management team directly to address your concerns further. Thank you for bringing this to our attention.

4/10 Malo

Andrew R

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Probably the worst hotel I've been in. Felt gross in there. Lights didn't work properly, stains all over, didn't appear to be clean. I decided to leave so I didn't even stay over night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Andrew R,We're sorry to learn about your experience and apologize for any inconveniences you faced during your visit. We appreciate your feedback and will share it with our management team for further review. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Andre

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dirty rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Andre, We're sorry to hear about your experience. We encourage all guests to reach out to our management team with any concerns so we can address them promptly and ensure all guests have a comfortable stay.

4/10 Malo

Ryne

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Ryne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so that we can address any issues you encountered during your stay.

2/10 Terrible

William

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was disgusting. I took photos. Bedroom 1 Dirty bottom sheet, no top sheet, comforter covered in what appeared to be cigarettte ashes. King bed, 1 pillow. No towels, soap or toilet paper in the bathroom. Dirty tub, Carpet covered in flakes I???? Bedroom 2 Blood stained pillowcase, Dirty/missing bedding.. Used feminine hygiene products under sink, no soap, dirty towels. Heater didn’t work, Filthy!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello William, We are sorry to hear about your experience and sincerely apologize for any inconvenience caused during your stay. Your feedback is valuable to us, and we have forwarded your comments to the relevant departments for further review and improvement.

4/10 Malo

Lisa

No le gustó: Limpieza y condiciones de la propiedad
No coffee on premises no food or anything advertised and room had NOT been cleaned. Only the sheets were changed
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Lisa,We appreciate your feedback and regret any inconvenience you experienced during your stay. We recommend communicating any concerns directly with our management for further assistance and improvements. Rest assured, we value your comments as we strive to enhance our guests' experiences.

2/10 Terrible

Lanita

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible doesn’t even come close to describing this filthy place. I came for work and ordered a king suite (accessible and on the first floor) when I got there they didn’t have any??? They said o could switch rooms because the door wouldn’t open at first but why switch to another second story room? I have a weak sternum from several surgeries and had a lot to carry. A fall down 18 stairs could be detrimental. I tripped up them a few times though which was quite painful seeing that I was carrying boxes. I couldn’t take the financial hit of paying for another room so I slept in a chair I brought from home. I literally refused to touch ANYTHING I have NEVER IN MY LIFE SEEN A HOTEL SO DISGUSTING. Getting half of my money back was not enough I need a full refund
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Lanita,I am sorry to hear that your stay did not meet your expectations. We always strive to provide the best experience for our guests. Your feedback is invaluable, and I will make sure to pass it along to the appropriate team members for further review and improvement purposes. We appreciate your understanding and hope that this experience does not deter you from staying with us in the future.

2/10 Terrible

Daron

No le gustó: Limpieza, servicios, condiciones de la propiedad
Terrible. Before I walked in room there was a beer can outside the door. Ass soon as I walked in room it smelled terrible. Caution tape on floor covering a hole smh. Immediately walked right out and checked out
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Daron, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with the team for improvement. Please feel free to contact our management team to discuss your experience further.

2/10 Terrible

Joseph

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Site said there would be: cookware, drinkware, etc in kitchen; coffee pot; continental breakfast. None of those existed. First room the heat did not work and there was a hole in the floor covered with caution tape (2nd story). Second room the heat worked, but wouldn't shut off or turn down so it was about 80 degrees in there all night. Bathroom door scraped the floor to the point that it didn't want to open. The table smelled like it was cleaned with dirty bathroom mop water. Dishwasher was filthy and hubby said he thought there was a dead rat in it. Thankfully, nothing to wash since the "fully stocked" kitchen was empty, though. Will NOT ever be returning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Joseph, We appreciate your detailed feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further review and improvement. Should you have any further concerns, please feel free to contact our management team directly. Thank you for bringing these matters to our attention.

2/10 Terrible

Jessica

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reserved and paid online, showed up and they didn’t have a room for us. In hindsight, it was probably a blessing. This property was run down and I felt unsafe. The pictures online are NOT from this property. There was no breakfast offered and pets were not allowed, even though both of those were advertised online. Now, I need to work on getting my money back…..
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Jessica, We regret to hear about your experience and apologize for any inconvenience caused. Guest feedback is important to us, and we will address the discrepancies you mentioned internally. For further assistance with refunds, we recommend reaching out to our management team directly. Thank you for sharing your concerns with us.

2/10 Terrible

Tiffany.

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rats the size of my foot and holes in the walls … only recommend if u have no money or Desperation
Se hospedó 7 noches en febrero de 2024
Respuesta de Manager, el 3 mar. 2024
Hello Tiffany.,We are sorry to hear about your experience and take your feedback seriously. We encourage all guests to reach out to management directly with any concerns to address them promptly and ensure all guests have a pleasant stay.

2/10 Terrible

Aaron

No le gustó: Limpieza y condiciones de la propiedad
Respuesta de Manager, el 13 feb. 2024
Hello Aaron, We're sorry to hear that your recent stay with us fell short of your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay so that we can address them accordingly. We strive to provide the best possible experience for our guests and we appreciate your help in making that happen.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What a Dump
First time and last time staying at hawthorn suites in fort Wayne Indiana. Room had no garbage can plus there were ants, mouse traps,old stain furniture. I can't believe they stay in business. What a dump. I couldn't sleep here because of the odd smell
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 10 feb. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback as it helps us improve our services. Please feel free to reach out to our management team to further discuss your concerns.

2/10 Terrible

Branden

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 4 noches en febrero de 2024
Respuesta de Manager, el 10 feb. 2024
Hello Branden,We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to our hotel directly to discuss the issues further, so that we may address them accordingly. Your satisfaction is our top priority and we appreciate your support.

2/10 Terrible

jason

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place is disgusting. Should be condemned. There's cockroaches BAD. Should not be opened! Haven't gotten refund yet either!
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello jason,We apologize for any discomfort you experienced during your stay. We take cleanliness very seriously and have recently implemented additional pest control measures. We encourage you to reach out to our management team directly regarding your refund. Thank you for bringing this to our attention.

2/10 Terrible

Wendy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do NOT book
This place was an absolute nightmare. There was trash outside of the room, the fireplace looked like it hadn't been used in forever, the room looked in full disrepair, and it was freezing cold upon entry. The room smelled of heavy disinfectant, there was a light on only one of the nightstands, and the place felt generally unwelcoming. There was a sign at the front desk that stated toilet paper needed to be purchased by the roll, and once you were in the room for 15 minutes, there would be no refund. We left within 5 minutes tops, were told there would be a refund, and I am still waiting for that refund.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello Wendy, Thank you for sharing your feedback regarding your recent stay. We apologize for falling short of your expectations. Please note that we take cleanliness and maintenance seriously, so we appreciate you bringing these issues to our attention. We have shared your comments with our team to address and rectify these concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

kevin

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very nasty. No garbage can in the room. Roaches were in the kitchen. The desk person was friendly when I arrived. I couldn't believe what I was seeing. I didn't complain. I gave them the key and checked out.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello kevin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Levonte

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
This was the nastiest and most uncomfortable I've ever been in an hotel. The beds were so dirty we had to sleep in the chair
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 feb. 2024
Hello Levonte,We apologize for any disappointment caused during your stay with us. We appreciate your feedback and will address your concerns with our housekeeping team to ensure this does not happen again in the future. Please feel free to reach out to our management team directly to further discuss your experience.

2/10 Terrible

Jen

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wet towels, dirty pillowcases (and the cleaning crew had just left). Total disrepair. Had to stay somewhere else for the night. Found out later that this property is known for it's drug activity.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 2 feb. 2024
Hello Jen,We're sorry to hear about your disappointment with the cleanliness of your room and the conditions you experienced during your stay. Our cleaning crew strives to ensure that each guest experiences a clean and comfortable stay, and we apologize for falling short in your case. We take all feedback seriously and will address these concerns with our team. Thank you for bringing this to our attention.

2/10 Terrible

Christopher

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Avoid this hotel.
This hotel was disgusting. The room was filthy the bathroom had visible mold all over the place, the floor was sticky and missing flooring, the room smelled terrible..... they had a car air freshener shoved in the vent. The dead bolt was missing from the door which they covered with duct tape. This room had 2 Queen beds with 4 pillows of which 3 had pillows with no pillowcases and the only pillow with a Pillowcase had a tear in it. I ended up not staying at the hotel, the manager was unwilling at first to give me a refund. It was only after i showed her i had taken pictures did she issue a refund.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 3 feb. 2024
Hello Christopher, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We take feedback like this seriously and will address the issues you mentioned directly with our housekeeping and maintenance teams. We appreciate you bringing these concerns to our attention so that we can improve our service.

2/10 Terrible

Jeremy

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
People great - room terrible
Staff was nice, but the room was dirty. Bathroom mirror was very dirty. Refrigerator maid a very loud cracking noise about every hour. Dishwashing machine had standing grey water with floating black mold and smelled rancid!!
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 22 ene. 2024
Hello Jeremy, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff. We apologize for the issues you encountered with the cleanliness of your room, as this is not up to our usual standard. We will address your concerns with the appropriate team to ensure that this does not happen again in the future. We hope to welcome you back for a more enjoyable stay.

2/10 Terrible

Barry

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Barry,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly to provide more details about your stay, so we can address any concerns you may have had.